Resident Contact Adviser - Social houisng Between 28,000 - 30,000 PA Permanent Hyperion Partners are supporting a housing association with the recruitment of a confident, customer-focused Resident Contact Adviser to join their Property Services team. This is a fast-paced, frontline role where you will be the first point of contact for residents with repairs enquiries. You will handle a high volume of calls and other customer enquiries, accurately log and triage repairs, coordinate appointments and work closely with contractors, surveyors and colleagues to ensure repairs are progressed through to completion. You will work on a patch-based basis , taking ownership of repairs within your allocated properties and providing residents with a consistent, reliable and responsive service. Key Responsibilities Act as the first point of contact for residents via phone, email, Teams, WhatsApp, Customer Hub and face-to-face. Handle high volumes of calls while providing a professional, empathetic and solution-focused service. Diagnose and triage repairs and accurately raise works orders using NEC. Coordinate appointments between residents, contractors and surveyors. Monitor repairs and chase outstanding or overdue works. Keep residents informed of progress, delays, appointment changes and completion dates. Manage the Repairs Inbox and ensure enquiries are responded to within agreed timescales. Maintain accurate records of all customer interactions and repairs. Liaise with contractors to obtain updates, completion dates, photographs and supporting evidence. Support complaints, disrepair cases and evidence gathering where required. Provide administrative support to the wider Property Services team. Provide administrative support for Damp & Mould cases , including logging reports, booking inspections and ensuring cases are referred promptly to the Damp & Mould Coordinator. About You We are looking for someone who is genuinely passionate about customer service and can demonstrate experience working in a busy, customer-facing environment. You will ideally have: Experience within social housing, housing repairs, property services or a similar environment . Strong experience handling high volumes of customer enquiries. Experience coordinating repairs, appointments or contractor workloads. Good understanding of repairs diagnostics and categorisation. Experience working to SLAs and KPIs . Excellent verbal and written communication skills. Strong organisation and time-management skills. The ability to manage challenging conversations calmly and empathetically. Excellent attention to detail and accurate record keeping. Confidence using IT systems, Microsoft Office and housing management systems such as NEC or similar. The ability to work independently, use your own initiative and take ownership of your workload. Why Join? This is an important frontline role within Property Services, giving you the opportunity to make a real difference to the experience of residents. You will work closely with residents, contractors, surveyors and housing teams while contributing to the delivery of an efficient and resident-focused repairs service. If you are organised, proactive and customer-focused, and enjoy working in a fast-paced environment where no two days are the same, we would love to hear from you. Apply now to find out more about this Resident Contact Adviser opportunity.
17/08/2026
Full time
Resident Contact Adviser - Social houisng Between 28,000 - 30,000 PA Permanent Hyperion Partners are supporting a housing association with the recruitment of a confident, customer-focused Resident Contact Adviser to join their Property Services team. This is a fast-paced, frontline role where you will be the first point of contact for residents with repairs enquiries. You will handle a high volume of calls and other customer enquiries, accurately log and triage repairs, coordinate appointments and work closely with contractors, surveyors and colleagues to ensure repairs are progressed through to completion. You will work on a patch-based basis , taking ownership of repairs within your allocated properties and providing residents with a consistent, reliable and responsive service. Key Responsibilities Act as the first point of contact for residents via phone, email, Teams, WhatsApp, Customer Hub and face-to-face. Handle high volumes of calls while providing a professional, empathetic and solution-focused service. Diagnose and triage repairs and accurately raise works orders using NEC. Coordinate appointments between residents, contractors and surveyors. Monitor repairs and chase outstanding or overdue works. Keep residents informed of progress, delays, appointment changes and completion dates. Manage the Repairs Inbox and ensure enquiries are responded to within agreed timescales. Maintain accurate records of all customer interactions and repairs. Liaise with contractors to obtain updates, completion dates, photographs and supporting evidence. Support complaints, disrepair cases and evidence gathering where required. Provide administrative support to the wider Property Services team. Provide administrative support for Damp & Mould cases , including logging reports, booking inspections and ensuring cases are referred promptly to the Damp & Mould Coordinator. About You We are looking for someone who is genuinely passionate about customer service and can demonstrate experience working in a busy, customer-facing environment. You will ideally have: Experience within social housing, housing repairs, property services or a similar environment . Strong experience handling high volumes of customer enquiries. Experience coordinating repairs, appointments or contractor workloads. Good understanding of repairs diagnostics and categorisation. Experience working to SLAs and KPIs . Excellent verbal and written communication skills. Strong organisation and time-management skills. The ability to manage challenging conversations calmly and empathetically. Excellent attention to detail and accurate record keeping. Confidence using IT systems, Microsoft Office and housing management systems such as NEC or similar. The ability to work independently, use your own initiative and take ownership of your workload. Why Join? This is an important frontline role within Property Services, giving you the opportunity to make a real difference to the experience of residents. You will work closely with residents, contractors, surveyors and housing teams while contributing to the delivery of an efficient and resident-focused repairs service. If you are organised, proactive and customer-focused, and enjoy working in a fast-paced environment where no two days are the same, we would love to hear from you. Apply now to find out more about this Resident Contact Adviser opportunity.
Senior Contact Centre officer Location: Southwest London Working Pattern: Hybrid Salary: 33,000 - 36,000 Contract: Permanent, Full-time About the Role Hyperion Partners are supporting a leading community housing provider with the recruitment of a Senior Contact Centre Officer to join their Property Services team. We are looking for an experienced, confident and customer-focused individual to take responsibility for the day-to-day operation of the Contact Centre, while also providing guidance and support to a team of three Contact Centre Officers. This is a hands-on, frontline role. You will continue to handle customer enquiries and support residents directly, while overseeing workloads, quality, performance and service standards across the team. The successful candidate will be proactive, organised and solution-focused, with strong experience in customer service and contact centre environments. They will be confident using their own initiative, supporting colleagues and taking ownership of complex customer issues. Key Responsibilities Take day-to-day responsibility for the Contact Centre service, overseeing workloads and ensuring calls, emails and customer enquiries are dealt with efficiently, professionally and within agreed timescales. Provide day-to-day guidance, support and direction to three Contact Centre Officers, helping colleagues manage their workloads, develop their customer service skills and maintain high service standards. Act as an escalation point for complex, sensitive or challenging customer enquiries, supporting colleagues to resolve issues while ensuring residents receive clear, professional and empathetic communication. Handle high volumes of calls and customer enquiries, ensuring repairs and property-related enquiries are accurately recorded, appropriately triaged and progressed. Monitor team performance against KPIs, SLAs, first-contact resolution and customer satisfaction targets, identifying areas for improvement and supporting the team to achieve required standards. Review customer interactions and provide constructive feedback, coaching and support where required, helping to maintain consistency and quality across the Contact Centre. Monitor shared inboxes and communication channels, ensuring enquiries are allocated appropriately and responded to within agreed timescales. Support the coordination and progression of repairs by working closely with residents, contractors, surveyors and the wider Property Services team, while identifying and escalating service failures or delays. Identify recurring issues, customer concerns and opportunities for service improvement, providing feedback to management and contributing to improvements in the resident experience. Support vulnerable residents and ensure safeguarding, welfare and emergency concerns are identified and escalated appropriately, while maintaining confidentiality and professionalism. Provide support and administrative cover for Damp & Mould cases, ensuring reports are accurately recorded and referred to the appropriate team, and assist with complaints, service improvements and performance reporting. Build strong working relationships with residents, colleagues, contractors and internal teams, providing additional support to the wider Property Services function when required. About You We are looking for an experienced customer service or contact centre professional who is ready to take the next step in their career and provide day-to-day leadership to a small team. You will ideally have: Strong experience in a contact centre or high-volume customer service environment, with excellent telephone and communication skills. Experience within social housing, housing repairs, property services or a similar environment is highly desirable, with a good understanding of the customer journey. Previous experience supervising, mentoring or supporting customer service colleagues, with the confidence to provide guidance, feedback and day-to-day direction. Experience working to KPIs, SLAs and customer satisfaction targets, with the ability to monitor performance and identify opportunities for improvement. Experience handling complex, challenging or escalated customer enquiries, with a calm, professional and empathetic approach. Strong organisational and time-management skills, with the ability to prioritise workloads, manage competing demands and support others in a busy environment. Strong IT and CRM/customer management system experience, with excellent attention to detail and accurate record keeping. The confidence to make decisions, use initiative and take ownership of customer issues, together with a proactive approach to problem-solving and service improvement. The ability to build strong working relationships with residents, colleagues, contractors and internal teams while maintaining a consistently high standard of customer service. Why Join? This is an excellent opportunity for an experienced Contact Centre Officer or Senior Customer Service professional to take on a hands-on senior position within a leading community housing provider. You will have responsibility for supporting a small team while remaining actively involved in frontline customer service. This is a key role in ensuring residents receive a consistent, responsive and high-quality service. If you are an experienced customer service professional who enjoys supporting others, solving problems and taking ownership, we would love to hear from you. Apply now to find out more about this Senior Contact Centre Officer opportunity.
17/08/2026
Full time
Senior Contact Centre officer Location: Southwest London Working Pattern: Hybrid Salary: 33,000 - 36,000 Contract: Permanent, Full-time About the Role Hyperion Partners are supporting a leading community housing provider with the recruitment of a Senior Contact Centre Officer to join their Property Services team. We are looking for an experienced, confident and customer-focused individual to take responsibility for the day-to-day operation of the Contact Centre, while also providing guidance and support to a team of three Contact Centre Officers. This is a hands-on, frontline role. You will continue to handle customer enquiries and support residents directly, while overseeing workloads, quality, performance and service standards across the team. The successful candidate will be proactive, organised and solution-focused, with strong experience in customer service and contact centre environments. They will be confident using their own initiative, supporting colleagues and taking ownership of complex customer issues. Key Responsibilities Take day-to-day responsibility for the Contact Centre service, overseeing workloads and ensuring calls, emails and customer enquiries are dealt with efficiently, professionally and within agreed timescales. Provide day-to-day guidance, support and direction to three Contact Centre Officers, helping colleagues manage their workloads, develop their customer service skills and maintain high service standards. Act as an escalation point for complex, sensitive or challenging customer enquiries, supporting colleagues to resolve issues while ensuring residents receive clear, professional and empathetic communication. Handle high volumes of calls and customer enquiries, ensuring repairs and property-related enquiries are accurately recorded, appropriately triaged and progressed. Monitor team performance against KPIs, SLAs, first-contact resolution and customer satisfaction targets, identifying areas for improvement and supporting the team to achieve required standards. Review customer interactions and provide constructive feedback, coaching and support where required, helping to maintain consistency and quality across the Contact Centre. Monitor shared inboxes and communication channels, ensuring enquiries are allocated appropriately and responded to within agreed timescales. Support the coordination and progression of repairs by working closely with residents, contractors, surveyors and the wider Property Services team, while identifying and escalating service failures or delays. Identify recurring issues, customer concerns and opportunities for service improvement, providing feedback to management and contributing to improvements in the resident experience. Support vulnerable residents and ensure safeguarding, welfare and emergency concerns are identified and escalated appropriately, while maintaining confidentiality and professionalism. Provide support and administrative cover for Damp & Mould cases, ensuring reports are accurately recorded and referred to the appropriate team, and assist with complaints, service improvements and performance reporting. Build strong working relationships with residents, colleagues, contractors and internal teams, providing additional support to the wider Property Services function when required. About You We are looking for an experienced customer service or contact centre professional who is ready to take the next step in their career and provide day-to-day leadership to a small team. You will ideally have: Strong experience in a contact centre or high-volume customer service environment, with excellent telephone and communication skills. Experience within social housing, housing repairs, property services or a similar environment is highly desirable, with a good understanding of the customer journey. Previous experience supervising, mentoring or supporting customer service colleagues, with the confidence to provide guidance, feedback and day-to-day direction. Experience working to KPIs, SLAs and customer satisfaction targets, with the ability to monitor performance and identify opportunities for improvement. Experience handling complex, challenging or escalated customer enquiries, with a calm, professional and empathetic approach. Strong organisational and time-management skills, with the ability to prioritise workloads, manage competing demands and support others in a busy environment. Strong IT and CRM/customer management system experience, with excellent attention to detail and accurate record keeping. The confidence to make decisions, use initiative and take ownership of customer issues, together with a proactive approach to problem-solving and service improvement. The ability to build strong working relationships with residents, colleagues, contractors and internal teams while maintaining a consistently high standard of customer service. Why Join? This is an excellent opportunity for an experienced Contact Centre Officer or Senior Customer Service professional to take on a hands-on senior position within a leading community housing provider. You will have responsibility for supporting a small team while remaining actively involved in frontline customer service. This is a key role in ensuring residents receive a consistent, responsive and high-quality service. If you are an experienced customer service professional who enjoys supporting others, solving problems and taking ownership, we would love to hear from you. Apply now to find out more about this Senior Contact Centre Officer opportunity.
Property Manager Leasehold Block Management Location: Manchester Working Pattern: Hybrid Employment Type: Permanent Hyperion Partners is working on behalf of an established property management client to recruit an experienced Property Manager to join their growing team in Manchester. This is an excellent opportunity for an experienced leasehold professional who has managed complex residential developments, including High-Rise Buildings and is confident taking ownership of their portfolio. The Role As Property Manager, you will be responsible for the effective day-to-day management of a portfolio of residential leasehold developments, maintaining strong relationships with clients and leaseholders while ensuring properties are managed to a high standard. A key element of this position will be service charge budgeting, so candidates must have previous experience preparing, managing and monitoring service charge budgets. Your responsibilities will include: Managing a portfolio of residential leasehold developments Managing High-Rise Buildings (HRBs) and ensuring relevant building safety and compliance requirements are met Preparing and managing service charge budgets Monitoring expenditure and working closely with internal finance teams Managing contractors and overseeing maintenance and major works Managing Section 20 consultation processes where required Conducting regular site inspections and ensuring actions are followed through Liaising with leaseholders, residents, clients, contractors and other key stakeholders Ensuring developments remain compliant with relevant health & safety, fire safety and building safety requirements Managing maintenance issues from instruction through to completion Building and maintaining strong relationships with clients and residents Ensuring consistently high standards of customer service across the portfolio About You To be considered for this opportunity, you must: Hold a TPI Level 3 or Level 4 qualification Have previous experience managing High-Rise Buildings Have strong residential leasehold/block management experience Have hands-on experience preparing and managing service charge budgets Have a good understanding of Section 20, major works and leasehold legislation Have strong knowledge of building safety, compliance and health & safety requirements Be confident managing relationships with clients, leaseholders and contractors Be highly organised with the ability to manage competing priorities across a portfolio What s on Offer This is a permanent opportunity offering hybrid working and the chance to join an established organisation with opportunities for continued professional development and progression. If you are an experienced Property Manager in Manchester with the required TPI qualification and High-Rise Building experience, we would be keen to hear from you. Apply today with your most up-to-date CV to be considered. Please note: Due to the volume of applications we receive, if you have not heard from Hyperion Partners within 48 hours of submitting your application, unfortunately your application has not been successful on this occasion.
10/08/2026
Full time
Property Manager Leasehold Block Management Location: Manchester Working Pattern: Hybrid Employment Type: Permanent Hyperion Partners is working on behalf of an established property management client to recruit an experienced Property Manager to join their growing team in Manchester. This is an excellent opportunity for an experienced leasehold professional who has managed complex residential developments, including High-Rise Buildings and is confident taking ownership of their portfolio. The Role As Property Manager, you will be responsible for the effective day-to-day management of a portfolio of residential leasehold developments, maintaining strong relationships with clients and leaseholders while ensuring properties are managed to a high standard. A key element of this position will be service charge budgeting, so candidates must have previous experience preparing, managing and monitoring service charge budgets. Your responsibilities will include: Managing a portfolio of residential leasehold developments Managing High-Rise Buildings (HRBs) and ensuring relevant building safety and compliance requirements are met Preparing and managing service charge budgets Monitoring expenditure and working closely with internal finance teams Managing contractors and overseeing maintenance and major works Managing Section 20 consultation processes where required Conducting regular site inspections and ensuring actions are followed through Liaising with leaseholders, residents, clients, contractors and other key stakeholders Ensuring developments remain compliant with relevant health & safety, fire safety and building safety requirements Managing maintenance issues from instruction through to completion Building and maintaining strong relationships with clients and residents Ensuring consistently high standards of customer service across the portfolio About You To be considered for this opportunity, you must: Hold a TPI Level 3 or Level 4 qualification Have previous experience managing High-Rise Buildings Have strong residential leasehold/block management experience Have hands-on experience preparing and managing service charge budgets Have a good understanding of Section 20, major works and leasehold legislation Have strong knowledge of building safety, compliance and health & safety requirements Be confident managing relationships with clients, leaseholders and contractors Be highly organised with the ability to manage competing priorities across a portfolio What s on Offer This is a permanent opportunity offering hybrid working and the chance to join an established organisation with opportunities for continued professional development and progression. If you are an experienced Property Manager in Manchester with the required TPI qualification and High-Rise Building experience, we would be keen to hear from you. Apply today with your most up-to-date CV to be considered. Please note: Due to the volume of applications we receive, if you have not heard from Hyperion Partners within 48 hours of submitting your application, unfortunately your application has not been successful on this occasion.
Hyperion Partners are working with a leading Housing Association in London to recruit an experienced Repairs Coordinator / Administrator . This is a fantastic opportunity to join a busy repairs team, supporting the delivery of an efficient and customer-focused repairs service. This role is ideal for someone with a background in coordinating responsive repairs, scheduling works, liaising with contractors and residents, and ensuring repair requests are completed efficiently while delivering excellent customer service. Key Responsibilities Raise and manage responsive repair work orders. Schedule appointments for operatives and contractors, ensuring efficient diary management. Act as the first point of contact for residents, providing updates on repair enquiries and appointments. Liaise with internal teams, contractors and suppliers to ensure repairs are completed within agreed timescales. Maintain accurate records using housing management and repairs systems. Monitor outstanding works and proactively chase overdue repairs. Support the management of complaints and ensure residents receive timely communication. Produce reports and update performance data where required. Ensure all administration is completed accurately and in line with company procedures. About You The successful candidate will have: Previous experience within a Repairs Coordinator, Repairs Administrator, Repairs Planner or Scheduling role. Experience working within a Housing Association, Local Authority or Social Housing environment. Excellent organisational and administrative skills with strong attention to detail. Experience raising repairs, scheduling appointments and coordinating contractors. Strong communication skills with the ability to build positive relationships with residents and colleagues. Experience using housing management or repairs systems such as DRS, Totalmobile, MRI, NEC Housing or similar would be advantageous. Good knowledge of Microsoft Office applications. What's on Offer Competitive salary. Opportunity to join a respected Housing Association making a real difference to local communities. Supportive and collaborative working environment. Ongoing training and career development opportunities. Excellent employee benefits package. If you're an experienced Repairs Coordinator or Repairs Administrator looking for your next opportunity within social housing, we'd love to hear from you. Apply today or contact Hyperion Partners for a confidential discussion.
07/08/2026
Seasonal
Hyperion Partners are working with a leading Housing Association in London to recruit an experienced Repairs Coordinator / Administrator . This is a fantastic opportunity to join a busy repairs team, supporting the delivery of an efficient and customer-focused repairs service. This role is ideal for someone with a background in coordinating responsive repairs, scheduling works, liaising with contractors and residents, and ensuring repair requests are completed efficiently while delivering excellent customer service. Key Responsibilities Raise and manage responsive repair work orders. Schedule appointments for operatives and contractors, ensuring efficient diary management. Act as the first point of contact for residents, providing updates on repair enquiries and appointments. Liaise with internal teams, contractors and suppliers to ensure repairs are completed within agreed timescales. Maintain accurate records using housing management and repairs systems. Monitor outstanding works and proactively chase overdue repairs. Support the management of complaints and ensure residents receive timely communication. Produce reports and update performance data where required. Ensure all administration is completed accurately and in line with company procedures. About You The successful candidate will have: Previous experience within a Repairs Coordinator, Repairs Administrator, Repairs Planner or Scheduling role. Experience working within a Housing Association, Local Authority or Social Housing environment. Excellent organisational and administrative skills with strong attention to detail. Experience raising repairs, scheduling appointments and coordinating contractors. Strong communication skills with the ability to build positive relationships with residents and colleagues. Experience using housing management or repairs systems such as DRS, Totalmobile, MRI, NEC Housing or similar would be advantageous. Good knowledge of Microsoft Office applications. What's on Offer Competitive salary. Opportunity to join a respected Housing Association making a real difference to local communities. Supportive and collaborative working environment. Ongoing training and career development opportunities. Excellent employee benefits package. If you're an experienced Repairs Coordinator or Repairs Administrator looking for your next opportunity within social housing, we'd love to hear from you. Apply today or contact Hyperion Partners for a confidential discussion.
Regional Manager Location: South London Salary: £65,000-£75,000 We are seeking an experienced Regional Manager to oversee a residential block management portfolio across South London. This is an excellent opportunity for a strong operational leader who is passionate about developing high-performing teams. You will provide strategic and operational oversight of a regional portfolio, ensuring exceptional service delivery, regulatory compliance, financial performance, and client satisfaction. Working closely with senior leadership, you will coach and develop Property Managers, drive operational excellence, and make key commercial decisions across the region. Key Responsibilities Lead, coach and develop an established team of Property Managers, supporting career progression through regular 1-2-1s, mentoring and performance management. Oversee a regional portfolio of residential developments, ensuring legal, contractual and regulatory compliance across all sites. Provide strategic direction and operational leadership, making informed decisions on complex property management, building safety and resident issues. Ensure all developments comply with the Building Safety Act, Fire Safety Regulations and wider health and safety legislation. Manage complex developments with multi-schedule service charges, major works programmes, heat networks and complex M&E systems. Oversee service charge budgets, financial performance, contractor management and commercial risk across the portfolio. Build and maintain strong relationships with clients, residents, contractors and internal stakeholders. Drive continuous improvement by reviewing operational processes, implementing efficiencies and ensuring KPI and service delivery targets are achieved. Support complaint resolution, risk management and governance while maintaining exceptional customer service standards. Work collaboratively with senior management to deliver business objectives and contribute to the future growth of the department. Requirements Minimum 5 years' experience as a Senior Property Manager, Regional Manager or senior leader within residential block management. Proven experience managing large regional portfolios and leading high-performing Property Management teams. Demonstrable experience mentoring, coaching and developing staff, with a track record of internal progression. Strong technical knowledge of Building Safety legislation, Fire Safety Regulations, service charges, compliance and residential property management. Experience managing complex residential developments, including heat networks, major works and complex M&E systems. Commercially minded with strong budget management, contractor management and risk management experience. Excellent communication, organisational and stakeholder management skills. MTPI qualification (minimum requirement). Experience using QUBE MRI (Fixflo experience advantageous). Full UK driving licence and access to your own vehicle. This role would suit a commercially aware, strategic and proactive leader who enjoys developing people, solving complex operational challenges and delivering exceptional standards across a regional residential portfolio. Interested? To find out more about this opportunity, please speak to Hyperion Partners today. We'd be happy to discuss the role in more detail and answer any questions you may have. Due to the high volume of applications we receive, if you have not heard from us within 48 hours of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and wish you every success in your job search.
04/08/2026
Full time
Regional Manager Location: South London Salary: £65,000-£75,000 We are seeking an experienced Regional Manager to oversee a residential block management portfolio across South London. This is an excellent opportunity for a strong operational leader who is passionate about developing high-performing teams. You will provide strategic and operational oversight of a regional portfolio, ensuring exceptional service delivery, regulatory compliance, financial performance, and client satisfaction. Working closely with senior leadership, you will coach and develop Property Managers, drive operational excellence, and make key commercial decisions across the region. Key Responsibilities Lead, coach and develop an established team of Property Managers, supporting career progression through regular 1-2-1s, mentoring and performance management. Oversee a regional portfolio of residential developments, ensuring legal, contractual and regulatory compliance across all sites. Provide strategic direction and operational leadership, making informed decisions on complex property management, building safety and resident issues. Ensure all developments comply with the Building Safety Act, Fire Safety Regulations and wider health and safety legislation. Manage complex developments with multi-schedule service charges, major works programmes, heat networks and complex M&E systems. Oversee service charge budgets, financial performance, contractor management and commercial risk across the portfolio. Build and maintain strong relationships with clients, residents, contractors and internal stakeholders. Drive continuous improvement by reviewing operational processes, implementing efficiencies and ensuring KPI and service delivery targets are achieved. Support complaint resolution, risk management and governance while maintaining exceptional customer service standards. Work collaboratively with senior management to deliver business objectives and contribute to the future growth of the department. Requirements Minimum 5 years' experience as a Senior Property Manager, Regional Manager or senior leader within residential block management. Proven experience managing large regional portfolios and leading high-performing Property Management teams. Demonstrable experience mentoring, coaching and developing staff, with a track record of internal progression. Strong technical knowledge of Building Safety legislation, Fire Safety Regulations, service charges, compliance and residential property management. Experience managing complex residential developments, including heat networks, major works and complex M&E systems. Commercially minded with strong budget management, contractor management and risk management experience. Excellent communication, organisational and stakeholder management skills. MTPI qualification (minimum requirement). Experience using QUBE MRI (Fixflo experience advantageous). Full UK driving licence and access to your own vehicle. This role would suit a commercially aware, strategic and proactive leader who enjoys developing people, solving complex operational challenges and delivering exceptional standards across a regional residential portfolio. Interested? To find out more about this opportunity, please speak to Hyperion Partners today. We'd be happy to discuss the role in more detail and answer any questions you may have. Due to the high volume of applications we receive, if you have not heard from us within 48 hours of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and wish you every success in your job search.
Hyperion Partners are delighted to be working in partnership with a leading London-based Housing Association to recruit an experienced Contract Manager (Operations) . This is an excellent opportunity for a commercially minded contract management professional who enjoys improving service delivery, managing supplier performance, and ensuring contracts deliver real value. If you thrive in an operational environment where relationships, governance and accountability are key, we'd love to hear from you. The Opportunity This is not a construction or project delivery role. Instead, you'll be responsible for ensuring operational service contracts perform as intended, suppliers deliver on their contractual commitments, and residents receive consistently high-quality services. Working closely with internal stakeholders, contractors and external partners, you'll oversee contract performance, monitor compliance, manage risk and drive continuous improvement across a diverse operational portfolio. You'll play a key role in ensuring contractual obligations are translated into effective day-to-day service delivery while providing assurance to senior leadership that services are performing to the required standards. Key Responsibilities Manage operational service contracts throughout their lifecycle. Monitor supplier performance against KPIs, SLAs and contractual obligations. Build strong relationships with contractors, service providers, local authorities and internal stakeholders. Identify service failures and contractual risks, implementing corrective action where required. Carry out contract audits, compliance reviews and governance activities. Investigate contract breaches and ensure issues are resolved effectively. Manage contract variations, extensions and change control processes. Produce clear and insightful performance reports for senior leadership. Support continuous improvement by reviewing contract management processes and identifying efficiencies. Ensure contracts consistently deliver value for money while maintaining high-quality services for residents. About You We're looking for someone who can confidently hold suppliers to account whilst building positive, collaborative relationships. You'll be able to interpret contractual requirements, challenge poor performance where necessary, and work with operational teams to deliver practical solutions. You'll ideally have experience within a Housing Association, Local Authority, Facilities Management, Healthcare, Student Accommodation or another service-led environment. Essential Experience Proven experience managing operational service contracts. Strong knowledge of supplier and contractor performance management. Experience monitoring KPIs, SLAs and service performance. Excellent stakeholder management and relationship-building skills. Strong understanding of contract compliance and governance. Experience carrying out audits and managing contractual risk. Ability to investigate service failures and implement corrective actions. Excellent communication and reporting skills, with confidence presenting information to senior stakeholders. Strong analytical and problem-solving abilities. What's in it for You? Join a respected Housing Association making a genuine difference to communities across London. Hybrid working with an excellent work-life balance. Opportunity to influence contract performance across a large operational portfolio. Work closely with senior leadership and play a key role in improving services for residents. Competitive salary and comprehensive benefits package. Long-term career development within a progressive organisation. If you're an experienced Contract Manager who enjoys improving operational performance, building strong supplier relationships and ensuring contracts deliver outstanding services, we'd love to hear from you. Apply today or contact Hyperion Partners for a confidential discussion.
30/07/2026
Seasonal
Hyperion Partners are delighted to be working in partnership with a leading London-based Housing Association to recruit an experienced Contract Manager (Operations) . This is an excellent opportunity for a commercially minded contract management professional who enjoys improving service delivery, managing supplier performance, and ensuring contracts deliver real value. If you thrive in an operational environment where relationships, governance and accountability are key, we'd love to hear from you. The Opportunity This is not a construction or project delivery role. Instead, you'll be responsible for ensuring operational service contracts perform as intended, suppliers deliver on their contractual commitments, and residents receive consistently high-quality services. Working closely with internal stakeholders, contractors and external partners, you'll oversee contract performance, monitor compliance, manage risk and drive continuous improvement across a diverse operational portfolio. You'll play a key role in ensuring contractual obligations are translated into effective day-to-day service delivery while providing assurance to senior leadership that services are performing to the required standards. Key Responsibilities Manage operational service contracts throughout their lifecycle. Monitor supplier performance against KPIs, SLAs and contractual obligations. Build strong relationships with contractors, service providers, local authorities and internal stakeholders. Identify service failures and contractual risks, implementing corrective action where required. Carry out contract audits, compliance reviews and governance activities. Investigate contract breaches and ensure issues are resolved effectively. Manage contract variations, extensions and change control processes. Produce clear and insightful performance reports for senior leadership. Support continuous improvement by reviewing contract management processes and identifying efficiencies. Ensure contracts consistently deliver value for money while maintaining high-quality services for residents. About You We're looking for someone who can confidently hold suppliers to account whilst building positive, collaborative relationships. You'll be able to interpret contractual requirements, challenge poor performance where necessary, and work with operational teams to deliver practical solutions. You'll ideally have experience within a Housing Association, Local Authority, Facilities Management, Healthcare, Student Accommodation or another service-led environment. Essential Experience Proven experience managing operational service contracts. Strong knowledge of supplier and contractor performance management. Experience monitoring KPIs, SLAs and service performance. Excellent stakeholder management and relationship-building skills. Strong understanding of contract compliance and governance. Experience carrying out audits and managing contractual risk. Ability to investigate service failures and implement corrective actions. Excellent communication and reporting skills, with confidence presenting information to senior stakeholders. Strong analytical and problem-solving abilities. What's in it for You? Join a respected Housing Association making a genuine difference to communities across London. Hybrid working with an excellent work-life balance. Opportunity to influence contract performance across a large operational portfolio. Work closely with senior leadership and play a key role in improving services for residents. Competitive salary and comprehensive benefits package. Long-term career development within a progressive organisation. If you're an experienced Contract Manager who enjoys improving operational performance, building strong supplier relationships and ensuring contracts deliver outstanding services, we'd love to hear from you. Apply today or contact Hyperion Partners for a confidential discussion.
Property Manager Location: Bracknell, Berkshire Salary: Competitive + Benefits Hyperion Partners are delighted to be working on behalf of our client, a well-established and highly respected residential property business, to recruit a Property Manager to join their growing team in Bracknell. This opportunity is ideal for an ambitious Property Manager or an experienced Assistant Property Manager who is ready to take the next step in their career. If you're eager to progress, take on greater responsibility and develop within a supportive business that genuinely invests in its people, we'd love to hear from you. The Role You'll be responsible for managing a residential property portfolio, delivering an exceptional service to residents and clients while ensuring properties are maintained to a high standard and all statutory obligations are met. Key responsibilities include: Managing a portfolio of residential properties. Building and maintaining excellent relationships with leaseholders, residents, clients and contractors. Coordinating maintenance and repair works, ensuring issues are resolved efficiently. Arranging property inspections and following up on any required actions. Managing budgets, service charge expenditure and contractor invoices. Ensuring compliance with all relevant health and safety and property legislation. Handling resident enquiries and resolving issues professionally and effectively. Working closely with internal teams to deliver a first-class property management service. About You Our client is looking for someone who is enthusiastic, organised and keen to build a long-term career within residential property management. You'll ideally have: Experience as a Property Manager or Assistant Property Manager. A genuine desire to progress your career into a fully-fledged Property Manager role if you're currently at Assistant level. Strong organisational skills with the ability to manage multiple priorities. Excellent communication and customer service skills. A proactive approach to problem-solving and relationship management. Good knowledge of residential property management and relevant legislation (desirable). A full UK driving licence (preferred). What's on Offer Excellent career progression opportunities. Ongoing training and professional development. A supportive and collaborative working environment. Competitive salary and benefits package. The opportunity to join a reputable and growing organisation with a strong presence in the residential property sector. If you're an ambitious Property Manager or an Assistant Property Manager looking for the opportunity to progress your career within a supportive and forward-thinking business, we'd love to hear from you. Are you Interested? Apply now and a consultant at Hyperion Partners will be in touch to discuss the role in more detail!
22/07/2026
Full time
Property Manager Location: Bracknell, Berkshire Salary: Competitive + Benefits Hyperion Partners are delighted to be working on behalf of our client, a well-established and highly respected residential property business, to recruit a Property Manager to join their growing team in Bracknell. This opportunity is ideal for an ambitious Property Manager or an experienced Assistant Property Manager who is ready to take the next step in their career. If you're eager to progress, take on greater responsibility and develop within a supportive business that genuinely invests in its people, we'd love to hear from you. The Role You'll be responsible for managing a residential property portfolio, delivering an exceptional service to residents and clients while ensuring properties are maintained to a high standard and all statutory obligations are met. Key responsibilities include: Managing a portfolio of residential properties. Building and maintaining excellent relationships with leaseholders, residents, clients and contractors. Coordinating maintenance and repair works, ensuring issues are resolved efficiently. Arranging property inspections and following up on any required actions. Managing budgets, service charge expenditure and contractor invoices. Ensuring compliance with all relevant health and safety and property legislation. Handling resident enquiries and resolving issues professionally and effectively. Working closely with internal teams to deliver a first-class property management service. About You Our client is looking for someone who is enthusiastic, organised and keen to build a long-term career within residential property management. You'll ideally have: Experience as a Property Manager or Assistant Property Manager. A genuine desire to progress your career into a fully-fledged Property Manager role if you're currently at Assistant level. Strong organisational skills with the ability to manage multiple priorities. Excellent communication and customer service skills. A proactive approach to problem-solving and relationship management. Good knowledge of residential property management and relevant legislation (desirable). A full UK driving licence (preferred). What's on Offer Excellent career progression opportunities. Ongoing training and professional development. A supportive and collaborative working environment. Competitive salary and benefits package. The opportunity to join a reputable and growing organisation with a strong presence in the residential property sector. If you're an ambitious Property Manager or an Assistant Property Manager looking for the opportunity to progress your career within a supportive and forward-thinking business, we'd love to hear from you. Are you Interested? Apply now and a consultant at Hyperion Partners will be in touch to discuss the role in more detail!
