Job Description
Job Title: Housing Manager
Contract: Permanent/contract opportunity available
About the Role
We are looking to speak with experienced Housing Managers who can lead housing services, oversee tenancy management and ensure residents receive a consistent, high-quality service.
This is an opportunity for a confident housing professional to take responsibility for operational performance, team development, tenancy sustainment and the delivery of housing policies and procedures.
Key Responsibilities
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Oversee day-to-day housing management operations and service delivery.
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Lead, support and develop Housing Officers and wider housing teams.
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Monitor rent arrears, tenancy sustainment, voids, complaints and service performance.
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Manage escalated tenancy issues, anti-social behaviour cases and complex resident complaints.
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Ensure compliance with relevant housing legislation, regulatory requirements and organisational policies.
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Develop effective working relationships with local authorities, contractors and support agencies.
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Review performance data, identify improvements and report on service delivery.
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Promote a resident-focused culture and continuous service improvement.
About You
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Proven experience in housing management, ideally within social housing or a local authority.
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Previous team leadership or management experience.
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Strong knowledge of tenancy management, housing legislation and compliance.
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Experience managing performance, complex cases and service improvement.
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Excellent leadership, communication and decision-making skills.
