A reputable London housing provider is seeking an experienced Temporary Accommodation Officer to join its Housing Solutions team on a long-term temporary basis. This is an excellent opportunity for an experienced housing professional to manage a portfolio of temporary accommodation properties and homeless households , covering tenancy management, rent arrears, voids, repairs, property inspections, landlord liaison and resident support. Rate: £24.00-£24.43 PAYE / approx. £30.00 Umbrella Contract: Temporary / Interim Duration: Long-term opportunity Department: Housing Solutions / Economy Directorate Working Pattern: Hybrid / x3 days Site-based The successful candidate will work closely with internal Housing Solutions teams, external landlords, accommodation providers and partner agencies to ensure temporary accommodation is effectively managed and statutory homelessness duties are delivered. Key Responsibilities Manage a portfolio of Temporary Accommodation (TA) properties and households, including voids, lettings, tenancy management, repairs and rent arrears. Arrange the admission of homeless households into temporary accommodation and ensure residents understand their rights and responsibilities. Monitor occupancy, minimise void periods and support the effective collection of rent and reduction of arrears. Undertake regular property and resident visits, ensuring accommodation meets required health, safety and fitness standards . Liaise with landlords, accommodation providers, contractors and external partners regarding property management, repairs and compliance. Manage PLAs, HALs and other accommodation suppliers , including invoice processing and contractual compliance. Investigate and respond to complaints, neighbour disputes, tenancy issues and member enquiries, taking appropriate remedial action. Manage tenancy/licence breaches, including Notices to Quit, termination recommendations, legal proceedings and court attendance where required. Support residents with housing options, welfare benefits, employment and training opportunities, making referrals to appropriate external agencies. Coordinate the discharge of households from temporary accommodation, including the management, storage or disposal of abandoned belongings. Maintain accurate housing, financial and case management records and produce performance information, KPIs and financial returns . Use Excel and Power BI to monitor data, expenditure, performance and temporary accommodation spend. Maintain inventories and ensure appropriate provision of furnishings, appliances, bedding and other essential equipment. Monitor Council Tax and other property-related enquiries and work with relevant services to maximise occupancy. Ensure compliance with relevant housing and homelessness legislation, statutory guidance, health & safety requirements and council policies . Build effective working relationships with Housing Solutions teams, landlords, residents, elected members and external agencies. We are looking for candidates with strong experience in Temporary Accommodation, Homelessness, Housing Management or Property Management . You will have experience working with vulnerable households and be confident managing a varied caseload involving tenancy issues, rent arrears, property management, repairs and resident complaints. The ideal candidate will have: Proven experience within Temporary Accommodation, Homelessness or Housing Management . Good knowledge of relevant housing and homelessness legislation and statutory guidance . Experience managing tenancies/licences, rent arrears, voids and property-related issues. Experience working with vulnerable or homeless households. Strong customer service and resident-facing skills. Experience managing complaints, disputes and complex customer issues. Knowledge of property inspections, health & safety and accommodation standards. Excellent organisational, case management and record-keeping skills. Strong written and verbal communication skills. Experience working to KPIs and performance targets . Advanced Microsoft Excel skills; Power BI experience is highly desirable. Ability to work independently across multiple sites and manage a busy workload. A professional, proactive and solutions-focused approach. Why Apply? This is a strong opportunity for an experienced Temporary Accommodation Officer, Housing Officer, Homelessness Officer or Housing Management professional to secure a long-term interim role within an established London housing organisation. You will gain exposure to a broad range of Temporary Accommodation, homelessness, tenancy management, property management, landlord liaison, financial management and resident support responsibilities. APPLY NOW for the Temporary Accommodation Officer role.
05/10/2026
Full time
A reputable London housing provider is seeking an experienced Temporary Accommodation Officer to join its Housing Solutions team on a long-term temporary basis. This is an excellent opportunity for an experienced housing professional to manage a portfolio of temporary accommodation properties and homeless households , covering tenancy management, rent arrears, voids, repairs, property inspections, landlord liaison and resident support. Rate: £24.00-£24.43 PAYE / approx. £30.00 Umbrella Contract: Temporary / Interim Duration: Long-term opportunity Department: Housing Solutions / Economy Directorate Working Pattern: Hybrid / x3 days Site-based The successful candidate will work closely with internal Housing Solutions teams, external landlords, accommodation providers and partner agencies to ensure temporary accommodation is effectively managed and statutory homelessness duties are delivered. Key Responsibilities Manage a portfolio of Temporary Accommodation (TA) properties and households, including voids, lettings, tenancy management, repairs and rent arrears. Arrange the admission of homeless households into temporary accommodation and ensure residents understand their rights and responsibilities. Monitor occupancy, minimise void periods and support the effective collection of rent and reduction of arrears. Undertake regular property and resident visits, ensuring accommodation meets required health, safety and fitness standards . Liaise with landlords, accommodation providers, contractors and external partners regarding property management, repairs and compliance. Manage PLAs, HALs and other accommodation suppliers , including invoice processing and contractual compliance. Investigate and respond to complaints, neighbour disputes, tenancy issues and member enquiries, taking appropriate remedial action. Manage tenancy/licence breaches, including Notices to Quit, termination recommendations, legal proceedings and court attendance where required. Support residents with housing options, welfare benefits, employment and training opportunities, making referrals to appropriate external agencies. Coordinate the discharge of households from temporary accommodation, including the management, storage or disposal of abandoned belongings. Maintain accurate housing, financial and case management records and produce performance information, KPIs and financial returns . Use Excel and Power BI to monitor data, expenditure, performance and temporary accommodation spend. Maintain inventories and ensure appropriate provision of furnishings, appliances, bedding and other essential equipment. Monitor Council Tax and other property-related enquiries and work with relevant services to maximise occupancy. Ensure compliance with relevant housing and homelessness legislation, statutory guidance, health & safety requirements and council policies . Build effective working relationships with Housing Solutions teams, landlords, residents, elected members and external agencies. We are looking for candidates with strong experience in Temporary Accommodation, Homelessness, Housing Management or Property Management . You will have experience working with vulnerable households and be confident managing a varied caseload involving tenancy issues, rent arrears, property management, repairs and resident complaints. The ideal candidate will have: Proven experience within Temporary Accommodation, Homelessness or Housing Management . Good knowledge of relevant housing and homelessness legislation and statutory guidance . Experience managing tenancies/licences, rent arrears, voids and property-related issues. Experience working with vulnerable or homeless households. Strong customer service and resident-facing skills. Experience managing complaints, disputes and complex customer issues. Knowledge of property inspections, health & safety and accommodation standards. Excellent organisational, case management and record-keeping skills. Strong written and verbal communication skills. Experience working to KPIs and performance targets . Advanced Microsoft Excel skills; Power BI experience is highly desirable. Ability to work independently across multiple sites and manage a busy workload. A professional, proactive and solutions-focused approach. Why Apply? This is a strong opportunity for an experienced Temporary Accommodation Officer, Housing Officer, Homelessness Officer or Housing Management professional to secure a long-term interim role within an established London housing organisation. You will gain exposure to a broad range of Temporary Accommodation, homelessness, tenancy management, property management, landlord liaison, financial management and resident support responsibilities. APPLY NOW for the Temporary Accommodation Officer role.
About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Merseyside area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners and champion the Onward values to enable people and communities to be their best. Experience of tenancy management and estate management within a housing or property-related environment is highly desirable. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
05/10/2026
Full time
About The Role What you can expect from us We offer a competitive salary of £37,250 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. About the Role We are seeking a Neighbourhood Partnership Specialist to join our Neighbourhoods team in the Merseyside area on a permanent basis. The purpose of the role is to deliver face to face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. Ensure high-quality customer service and collaborate well with colleagues and partners and champion the Onward values to enable people and communities to be their best. Experience of tenancy management and estate management within a housing or property-related environment is highly desirable. A valid full UK Driving License is required for this role. Key Responsibilities Social Impact Identify and contribute to social impact opportunities within the Neighbourhood and across the region to deliver. Support the delivery of Neighbourhood Improvements and opportunities for customers. Develop strong connections with partners, organisations and community groups doing positive work in our communities. Tenancy Management Provide a comprehensive tenancy management service including letting our homes to minimise rent loss and to contribute to tenancy and neighbourhood sustainability and enforcement action where appropriate. Carry out estate inspections with partners and customers to identify improvements through the budget setting process and managing service charges effectively. Tenancy Sustainment Manage tenancies which may be at risk of failure by supporting the customers to be able to adhere to the term of the tenancy. Provide referrals to external and internal support pathways, work closely with statutory services and provide low level support by making use of Onward support offers. Customer Service and Customer Voice Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers. Neighbourhood Plus Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference. Partnership Working Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers. Professional Curiosity Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. Skills and Experience Knowledge and Awareness of related housing regulations/law. Experience of delivering face to face customer service. Experience of developing partnership working with support agencies, local authorities and community groups. Engage and successfully work with complex and challenging caseloads/individuals. Good understanding of the social, economic and political context in the neighbourhoods in which we operate. Competent IT skills, including intermediate proficiency in Microsoft Office. Ability to support external funding bids as and when required. Experience of delivering on site projects and improvements. Qualifications Essential Educated to a GCSE standard or equivalent qualifications/experience. Desirable Relevant professional qualification e.g - CIH About The Organisation About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on and a member of the HR Team will be in touch.
BDS are currently recruiting for an experience Resident Liaison Officer to work with a well known Housing Association to worked across the Crewe area. Main duties include but are not limited too; Provide a visible, accessible face-to-face service to renting customers, homeowners and shared-owners Maximise income, and reduce debt, in defined customer areas. Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts. Complete Health & Safety and compliance actions e.g. FRAs. Use data to monitor own performance and that of others, taking action to improve as necessary. Manage budget and remain within budget. Complete regular estate inspections and take any necessary action to achieve quality and safety standards. The ideal candidate will have; Experience in a similar role from a Housing background Excellent customer service delivery, demonstrating good communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Experience of working in a climate of legislative and organisational change. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Hours- Monday- Friday 9am- 5m Pay rate- 21.38ph PAYE- 27.75ph UMB Temp ongoing to start ASAP for around 6 months but could extend following this YOU MUST BE A DRIVER WITH ACSESS TO A VEHICLE! Apply now for immediate consideration!
05/10/2026
Contract
BDS are currently recruiting for an experience Resident Liaison Officer to work with a well known Housing Association to worked across the Crewe area. Main duties include but are not limited too; Provide a visible, accessible face-to-face service to renting customers, homeowners and shared-owners Maximise income, and reduce debt, in defined customer areas. Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts. Complete Health & Safety and compliance actions e.g. FRAs. Use data to monitor own performance and that of others, taking action to improve as necessary. Manage budget and remain within budget. Complete regular estate inspections and take any necessary action to achieve quality and safety standards. The ideal candidate will have; Experience in a similar role from a Housing background Excellent customer service delivery, demonstrating good communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Experience of working in a climate of legislative and organisational change. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Hours- Monday- Friday 9am- 5m Pay rate- 21.38ph PAYE- 27.75ph UMB Temp ongoing to start ASAP for around 6 months but could extend following this YOU MUST BE A DRIVER WITH ACSESS TO A VEHICLE! Apply now for immediate consideration!
We are working with a well established and longstanding Social Housing Contractor who have a great company culture and ethos. The company get regular repeat business from their clients, and have a great reputation due to the quality of work they deliver. They have been awarded new contracts, alongside their existing contracts with clients. As a result, they are seeking a Site Supervisor to join them on a permanent basis, working on a large re-roofing scheme in Liverpool & St Helens area. You will be reporting into a Project Manager and your responsibilities will include: The smooth operational, ensuring the programme of works is completed within correct timescales and budget. Ensuring health & safety is maintained and creating a positive attitude towards H&S throughout the team. Monitoring the quality of work Liaising with the client Programming works Ordering materials Working closely with the Tenant Liaison Officer and ensuring tenant satisfaction is maintained Experience needed: SMSTS, CSCS and First Aid are required tickets, along with a proven track record of successfully delivering Refurbishment schemes, ideally with some roofing experience. You must be able to demonstrate a stable and progressive career history on your CV. The salary on offer is up to 35k plus car allowance and other benefits (pension, bonus etc.) If you are interested in this position and would like to apply, please email a copy of your CV to Stephanie at Fawkes & Reece, using the contact details provided.
05/10/2026
Full time
We are working with a well established and longstanding Social Housing Contractor who have a great company culture and ethos. The company get regular repeat business from their clients, and have a great reputation due to the quality of work they deliver. They have been awarded new contracts, alongside their existing contracts with clients. As a result, they are seeking a Site Supervisor to join them on a permanent basis, working on a large re-roofing scheme in Liverpool & St Helens area. You will be reporting into a Project Manager and your responsibilities will include: The smooth operational, ensuring the programme of works is completed within correct timescales and budget. Ensuring health & safety is maintained and creating a positive attitude towards H&S throughout the team. Monitoring the quality of work Liaising with the client Programming works Ordering materials Working closely with the Tenant Liaison Officer and ensuring tenant satisfaction is maintained Experience needed: SMSTS, CSCS and First Aid are required tickets, along with a proven track record of successfully delivering Refurbishment schemes, ideally with some roofing experience. You must be able to demonstrate a stable and progressive career history on your CV. The salary on offer is up to 35k plus car allowance and other benefits (pension, bonus etc.) If you are interested in this position and would like to apply, please email a copy of your CV to Stephanie at Fawkes & Reece, using the contact details provided.
We are working with a well established and longstanding Social Housing Contractor who have a great company culture and ethos. The company get regular repeat business from their clients, and have a great reputation due to the quality of work they deliver. They have been awarded new contracts, alongside their existing contracts with clients. As a result, they are seeking a Site Supervisor to join them on a permanent basis, working on a re-roofing & solar PV scheme in Bradford. You will be reporting into a Project Manager and your responsibilities will include: The smooth operational, ensuring the programme of works is completed within correct timescales and budget. Ensuring health & safety is maintained and creating a positive attitude towards H&S throughout the team. Monitoring the quality of work Liaising with the client Programming works Ordering materials Working closely with the Tenant Liaison Officer and ensuring tenant satisfaction is maintained Experience needed: SMSTS, CSCS and First Aid are required tickets, along with a proven track record of successfully delivering Refurbishment schemes, ideally with some roofing experience. You must be able to demonstrate a stable and progressive career history on your CV. The salary on offer is up to 35k plus car allowance and other benefits (fuel card, pension, bonus etc.) If you are interested in this position and would like to apply, please email a copy of your CV to Stephanie at Fawkes & Reece, using the contact details provided.
05/10/2026
Full time
We are working with a well established and longstanding Social Housing Contractor who have a great company culture and ethos. The company get regular repeat business from their clients, and have a great reputation due to the quality of work they deliver. They have been awarded new contracts, alongside their existing contracts with clients. As a result, they are seeking a Site Supervisor to join them on a permanent basis, working on a re-roofing & solar PV scheme in Bradford. You will be reporting into a Project Manager and your responsibilities will include: The smooth operational, ensuring the programme of works is completed within correct timescales and budget. Ensuring health & safety is maintained and creating a positive attitude towards H&S throughout the team. Monitoring the quality of work Liaising with the client Programming works Ordering materials Working closely with the Tenant Liaison Officer and ensuring tenant satisfaction is maintained Experience needed: SMSTS, CSCS and First Aid are required tickets, along with a proven track record of successfully delivering Refurbishment schemes, ideally with some roofing experience. You must be able to demonstrate a stable and progressive career history on your CV. The salary on offer is up to 35k plus car allowance and other benefits (fuel card, pension, bonus etc.) If you are interested in this position and would like to apply, please email a copy of your CV to Stephanie at Fawkes & Reece, using the contact details provided.
We are working with a well established and longstanding Social Housing Contractor who have a great company culture and ethos. The company get regular repeat business from their clients, and have a great reputation due to the quality of work they deliver. They have been awarded new contracts, alongside their existing contracts with clients. As a result, they are seeking a Site Supervisor to join them on a permanent basis, working on a re-roofing & solar PV scheme in Manchester. You will be reporting into a Project Manager and your responsibilities will include: The smooth operational, ensuring the programme of works is completed within correct timescales and budget. Ensuring health & safety is maintained and creating a positive attitude towards H&S throughout the team. Monitoring the quality of work Liaising with the client Programming works Ordering materials Working closely with the Tenant Liaison Officer and ensuring tenant satisfaction is maintained Experience needed: SMSTS, CSCS and First Aid are required tickets, along with a proven track record of successfully delivering Refurbishment schemes, ideally with some roofing experience. You must be able to demonstrate a stable and progressive career history on your CV. The salary on offer is up to 35k plus car allowance and other benefits (fuel card, pension, bonus etc.) If you are interested in this position and would like to apply, please email a copy of your CV to Stephanie at Fawkes & Reece, using the contact details provided.
05/10/2026
Full time
We are working with a well established and longstanding Social Housing Contractor who have a great company culture and ethos. The company get regular repeat business from their clients, and have a great reputation due to the quality of work they deliver. They have been awarded new contracts, alongside their existing contracts with clients. As a result, they are seeking a Site Supervisor to join them on a permanent basis, working on a re-roofing & solar PV scheme in Manchester. You will be reporting into a Project Manager and your responsibilities will include: The smooth operational, ensuring the programme of works is completed within correct timescales and budget. Ensuring health & safety is maintained and creating a positive attitude towards H&S throughout the team. Monitoring the quality of work Liaising with the client Programming works Ordering materials Working closely with the Tenant Liaison Officer and ensuring tenant satisfaction is maintained Experience needed: SMSTS, CSCS and First Aid are required tickets, along with a proven track record of successfully delivering Refurbishment schemes, ideally with some roofing experience. You must be able to demonstrate a stable and progressive career history on your CV. The salary on offer is up to 35k plus car allowance and other benefits (fuel card, pension, bonus etc.) If you are interested in this position and would like to apply, please email a copy of your CV to Stephanie at Fawkes & Reece, using the contact details provided.
Homeownership Services Officer Location: Newlon House, 4 Daneland Walk, London N17 Salary: £43,082 per annum (pro rata) + eligibility for performance-related bonus Reporting to: Head of Homeownership Services The Role We are looking for an experienced Homeownership Services Officer to provide a proactive and customer-focused service to leaseholders and shared owners. You will manage a varied caseload of homeownership transactions, including resales, staircasing, remortgages, lease extensions, Right to Buy/Right to Acquire, probate, repossessions and transfers of equity. You will work closely with residents, solicitors, surveyors, lenders, estate agents and managing agents to ensure transactions progress efficiently and within the required timescales. The role will also have responsibility for supporting compliance with the Building Safety Act, particularly in relation to Landlord Certificates and Leaseholder Deeds of Certificate for relevant higher-risk buildings. Key Responsibilities Manage resales and staircasing transactions from application through to exchange and completion. Process remortgage applications and respond to associated enquiries. Liaise with solicitors, surveyors, estate agents, lenders, managing agents and other parties involved in property transactions. Respond to management packs, solicitor enquiries and LPE1 enquiries within required timescales. Manage and progress lease extension applications through to completion. Deal with a range of leasehold and shared ownership enquiries in accordance with lease requirements and relevant legislation. Process Right to Buy and Right to Acquire applications within statutory timescales. Manage cases involving probate, repossessions and transfers of equity, handling sensitive information appropriately. Deal with Land Registry enquiries and Certificates of Compliance. Process Landlord Certificates and Leaseholder Deeds of Certificate in accordance with Building Safety Act requirements. Liaise with internal teams including Housing Services, Property Services, Finance, Income & Investigations and Service Charges. Maintain accurate case records and ensure documentation is correctly recorded on systems including SharePoint and Dynamics. Provide a high standard of customer service to residents throughout each transaction. Ensure all work complies with relevant legislation, data protection requirements and organisational policies and procedures. About You The successful candidate will ideally have: Experience working within homeownership, leasehold or shared ownership services, preferably within a housing association, local authority or similar organisation. Experience managing property transactions such as resales, staircasing and remortgages. A good understanding of leasehold and shared ownership processes. Experience liaising with solicitors, surveyors, lenders and other professionals involved in property transactions. Knowledge of relevant housing and leasehold legislation. An understanding of the Building Safety Act and leaseholder protections would be particularly beneficial. Strong organisational skills with the ability to manage multiple cases and statutory deadlines. Excellent written and verbal communication skills. A customer-focused approach and confidence dealing with complex or sensitive enquiries. Strong attention to detail and the ability to maintain accurate records.
05/10/2026
Contract
Homeownership Services Officer Location: Newlon House, 4 Daneland Walk, London N17 Salary: £43,082 per annum (pro rata) + eligibility for performance-related bonus Reporting to: Head of Homeownership Services The Role We are looking for an experienced Homeownership Services Officer to provide a proactive and customer-focused service to leaseholders and shared owners. You will manage a varied caseload of homeownership transactions, including resales, staircasing, remortgages, lease extensions, Right to Buy/Right to Acquire, probate, repossessions and transfers of equity. You will work closely with residents, solicitors, surveyors, lenders, estate agents and managing agents to ensure transactions progress efficiently and within the required timescales. The role will also have responsibility for supporting compliance with the Building Safety Act, particularly in relation to Landlord Certificates and Leaseholder Deeds of Certificate for relevant higher-risk buildings. Key Responsibilities Manage resales and staircasing transactions from application through to exchange and completion. Process remortgage applications and respond to associated enquiries. Liaise with solicitors, surveyors, estate agents, lenders, managing agents and other parties involved in property transactions. Respond to management packs, solicitor enquiries and LPE1 enquiries within required timescales. Manage and progress lease extension applications through to completion. Deal with a range of leasehold and shared ownership enquiries in accordance with lease requirements and relevant legislation. Process Right to Buy and Right to Acquire applications within statutory timescales. Manage cases involving probate, repossessions and transfers of equity, handling sensitive information appropriately. Deal with Land Registry enquiries and Certificates of Compliance. Process Landlord Certificates and Leaseholder Deeds of Certificate in accordance with Building Safety Act requirements. Liaise with internal teams including Housing Services, Property Services, Finance, Income & Investigations and Service Charges. Maintain accurate case records and ensure documentation is correctly recorded on systems including SharePoint and Dynamics. Provide a high standard of customer service to residents throughout each transaction. Ensure all work complies with relevant legislation, data protection requirements and organisational policies and procedures. About You The successful candidate will ideally have: Experience working within homeownership, leasehold or shared ownership services, preferably within a housing association, local authority or similar organisation. Experience managing property transactions such as resales, staircasing and remortgages. A good understanding of leasehold and shared ownership processes. Experience liaising with solicitors, surveyors, lenders and other professionals involved in property transactions. Knowledge of relevant housing and leasehold legislation. An understanding of the Building Safety Act and leaseholder protections would be particularly beneficial. Strong organisational skills with the ability to manage multiple cases and statutory deadlines. Excellent written and verbal communication skills. A customer-focused approach and confidence dealing with complex or sensitive enquiries. Strong attention to detail and the ability to maintain accurate records.
Job Title: Private Sector Housing Officer Location: Hackney, London E8 Contract Duration: 3 Months Interview Date: Interviews taking place after 12th October Pay Rates: PAYE: 23.94 - 26.19 per hour Umbrella: 32.26 - 35.29 per hour Role Overview We are seeking an experienced Private Sector Housing Officer to join the Neighbourhoods & Housing team in Hackney. This role plays a key part in improving living conditions and management standards across the private rented sector, ensuring safety, compliance, and support for vulnerable residents. Key Responsibilities Inspections & HHSRS: Conduct property inspections under Part 1 of the Housing Act 2004 (Housing Health and Safety Rating System) and the Environmental Protection Act 1990. Property Licensing: Assess applications for property licences (including HMOs), investigate licensing status, and monitor compliance with conditions. Enforcement: Issue notices, orders, Simple Cautions, and Financial Penalty Notices. Prepare prosecution cases under PACE/RIPA guidelines and attend court or First-tier Tribunals when necessary. Grants Delivery: Assess and process Disabled Facilities Grants (DFGs) and Minor Adaptations to support independent living. Candidate Requirements Qualifications: Degree or Diploma in Environmental Health (or equivalent housing-related qualification). Certified HHSRS assessor. Experience: Proven track record in local authority private sector housing inspections, enforcement, and/or grant administration. Experience handling HMO licensing and complex casework. Legal Knowledge: Strong working knowledge of the Housing Act 2004, PACE, RIPA, and statutory enforcement procedures. Skills: Strong written and verbal communication, proficient with property databases, and a proactive, collaborative approach. How to Apply If you meet the requirements and are ready to make an immediate impact, submit your CV Interviews will be scheduled shortly after 12th October. Please note due to the high number of applications only successful candidates will be contacted Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
05/10/2026
Seasonal
Job Title: Private Sector Housing Officer Location: Hackney, London E8 Contract Duration: 3 Months Interview Date: Interviews taking place after 12th October Pay Rates: PAYE: 23.94 - 26.19 per hour Umbrella: 32.26 - 35.29 per hour Role Overview We are seeking an experienced Private Sector Housing Officer to join the Neighbourhoods & Housing team in Hackney. This role plays a key part in improving living conditions and management standards across the private rented sector, ensuring safety, compliance, and support for vulnerable residents. Key Responsibilities Inspections & HHSRS: Conduct property inspections under Part 1 of the Housing Act 2004 (Housing Health and Safety Rating System) and the Environmental Protection Act 1990. Property Licensing: Assess applications for property licences (including HMOs), investigate licensing status, and monitor compliance with conditions. Enforcement: Issue notices, orders, Simple Cautions, and Financial Penalty Notices. Prepare prosecution cases under PACE/RIPA guidelines and attend court or First-tier Tribunals when necessary. Grants Delivery: Assess and process Disabled Facilities Grants (DFGs) and Minor Adaptations to support independent living. Candidate Requirements Qualifications: Degree or Diploma in Environmental Health (or equivalent housing-related qualification). Certified HHSRS assessor. Experience: Proven track record in local authority private sector housing inspections, enforcement, and/or grant administration. Experience handling HMO licensing and complex casework. Legal Knowledge: Strong working knowledge of the Housing Act 2004, PACE, RIPA, and statutory enforcement procedures. Skills: Strong written and verbal communication, proficient with property databases, and a proactive, collaborative approach. How to Apply If you meet the requirements and are ready to make an immediate impact, submit your CV Interviews will be scheduled shortly after 12th October. Please note due to the high number of applications only successful candidates will be contacted Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Health, Safety and Facilities Assistant Location: Digbeth, Birmingham Temp Salary: £13.15 PAYE or £17.40 umbrella Contract: Temporary sickness cover initially two months, with the possibility of extension Hours: 37.5 hours per week, Monday to Friday, 9am 5pm Working arrangement: Fully site-based at Head Office The Role We are recruiting for a Health, Safety and Facilities Assistant to provide temporary sickness cover for an established homelessness charity and supported-housing provider. Based at the organisation s Head Office in Digbeth, you will provide practical and administrative support across health and safety, facilities management and property compliance. You will help maintain accurate compliance records, coordinate maintenance and contractors, undertake routine workplace checks and monitor identified actions through to completion. You will also support fire-safety documentation, incident records, facilities supplies and the day-to-day administration of the Health, Safety and Facilities function. This is a varied role requiring strong organisation, accurate record keeping and the confidence to identify and escalate safety or maintenance concerns appropriately. Key Responsibilities Support routine workplace, facilities and health and safety inspections. Identify, record and escalate hazards, building defects and maintenance requirements. Maintain accurate fire-safety, statutory-compliance and facilities records. Monitor actions arising from inspections, audits and Fire Risk Assessments through to completion. Coordinate planned and reactive maintenance, contractors, servicing and repairs. Assist with risk assessments, COSHH records and accident or incident documentation. Maintain electronic compliance systems, reports, spreadsheets and action trackers. Monitor PPE, cleaning products and facilities supplies, ensuring safe storage where required. Process and track invoices, purchase orders, work orders and contractor costs, supporting budget monitoring and accurate financial reporting. About You We are looking for an organised and proactive candidate with experience supporting health and safety, facilities management, estates, maintenance or property compliance. You should have: Previous experience within facilities, estates, maintenance, compliance or health and safety administration. Experience maintaining compliance records, certificates, inspection records or action trackers. Experience coordinating contractors, repairs, servicing or planned and reactive maintenance. An understanding of workplace inspections, hazard reporting and escalation procedures. Knowledge of fire safety, COSHH and general workplace health and safety requirements. Experience identifying and recording building defects or maintenance issues. The ability to monitor outstanding actions and follow them through to completion. Strong administration, organisation and record-keeping skills. Good IT skills, including Microsoft Word, Excel, Outlook and electronic record-management systems. Strong communication skills and a professional, customer-focused approach. The ability to communicate appropriately within an organisation supporting vulnerable young people Candidates will be required to satisfy the appropriate Enhanced DBS requirements for the position. Desirable Experience It would be beneficial if you have: An IOSH, NEBOSH, IWFM or other relevant health and safety or facilities-management qualification. Experience within social housing, supported housing, charities, healthcare, education or residential services. Experience supporting fire-alarm checks, fire drills, emergency-lighting checks or Fire Risk Assessment actions. Experience assisting with workplace or COSHH risk assessments. Experience supporting accident and incident reporting. Experience reviewing or maintaining contractor RAMS and compliance documentation. Awareness of RIDDOR, PUWER, LOLER, ISO 45001 or ISO 14001 principles. Experience working in services supporting vulnerable people. Formal NEBOSH qualifications are not essential where candidates can demonstrate relevant practical facilities, compliance, fire-safety or health and safety administration experience. Relevant Job Titles and Experience Health and Safety Assistant H&S Administrator Health and Safety Coordinator Facilities Assistant Facilities Administrator Facilities Coordinator Building Compliance Administrator Compliance Assistant Property Compliance Assistant Property Compliance Coordinator Estates Assistant Estates Administrator Maintenance Administrator Repairs Coordinator Contractor Coordinator Premises Assistant Site Services Assistant Fire Safety Administrator Compliance Officer Supported Housing Social Housing Charity Healthcare Facilities Property Maintenance Statutory Compliance Fire Safety COSHH Risk Assessments Contractor Management RAMS Building Inspections Accident Reporting Compliance Records Planned Maintenance Reactive Repairs
05/10/2026
Contract
Health, Safety and Facilities Assistant Location: Digbeth, Birmingham Temp Salary: £13.15 PAYE or £17.40 umbrella Contract: Temporary sickness cover initially two months, with the possibility of extension Hours: 37.5 hours per week, Monday to Friday, 9am 5pm Working arrangement: Fully site-based at Head Office The Role We are recruiting for a Health, Safety and Facilities Assistant to provide temporary sickness cover for an established homelessness charity and supported-housing provider. Based at the organisation s Head Office in Digbeth, you will provide practical and administrative support across health and safety, facilities management and property compliance. You will help maintain accurate compliance records, coordinate maintenance and contractors, undertake routine workplace checks and monitor identified actions through to completion. You will also support fire-safety documentation, incident records, facilities supplies and the day-to-day administration of the Health, Safety and Facilities function. This is a varied role requiring strong organisation, accurate record keeping and the confidence to identify and escalate safety or maintenance concerns appropriately. Key Responsibilities Support routine workplace, facilities and health and safety inspections. Identify, record and escalate hazards, building defects and maintenance requirements. Maintain accurate fire-safety, statutory-compliance and facilities records. Monitor actions arising from inspections, audits and Fire Risk Assessments through to completion. Coordinate planned and reactive maintenance, contractors, servicing and repairs. Assist with risk assessments, COSHH records and accident or incident documentation. Maintain electronic compliance systems, reports, spreadsheets and action trackers. Monitor PPE, cleaning products and facilities supplies, ensuring safe storage where required. Process and track invoices, purchase orders, work orders and contractor costs, supporting budget monitoring and accurate financial reporting. About You We are looking for an organised and proactive candidate with experience supporting health and safety, facilities management, estates, maintenance or property compliance. You should have: Previous experience within facilities, estates, maintenance, compliance or health and safety administration. Experience maintaining compliance records, certificates, inspection records or action trackers. Experience coordinating contractors, repairs, servicing or planned and reactive maintenance. An understanding of workplace inspections, hazard reporting and escalation procedures. Knowledge of fire safety, COSHH and general workplace health and safety requirements. Experience identifying and recording building defects or maintenance issues. The ability to monitor outstanding actions and follow them through to completion. Strong administration, organisation and record-keeping skills. Good IT skills, including Microsoft Word, Excel, Outlook and electronic record-management systems. Strong communication skills and a professional, customer-focused approach. The ability to communicate appropriately within an organisation supporting vulnerable young people Candidates will be required to satisfy the appropriate Enhanced DBS requirements for the position. Desirable Experience It would be beneficial if you have: An IOSH, NEBOSH, IWFM or other relevant health and safety or facilities-management qualification. Experience within social housing, supported housing, charities, healthcare, education or residential services. Experience supporting fire-alarm checks, fire drills, emergency-lighting checks or Fire Risk Assessment actions. Experience assisting with workplace or COSHH risk assessments. Experience supporting accident and incident reporting. Experience reviewing or maintaining contractor RAMS and compliance documentation. Awareness of RIDDOR, PUWER, LOLER, ISO 45001 or ISO 14001 principles. Experience working in services supporting vulnerable people. Formal NEBOSH qualifications are not essential where candidates can demonstrate relevant practical facilities, compliance, fire-safety or health and safety administration experience. Relevant Job Titles and Experience Health and Safety Assistant H&S Administrator Health and Safety Coordinator Facilities Assistant Facilities Administrator Facilities Coordinator Building Compliance Administrator Compliance Assistant Property Compliance Assistant Property Compliance Coordinator Estates Assistant Estates Administrator Maintenance Administrator Repairs Coordinator Contractor Coordinator Premises Assistant Site Services Assistant Fire Safety Administrator Compliance Officer Supported Housing Social Housing Charity Healthcare Facilities Property Maintenance Statutory Compliance Fire Safety COSHH Risk Assessments Contractor Management RAMS Building Inspections Accident Reporting Compliance Records Planned Maintenance Reactive Repairs
Tenant Liaison Officer - Inverness - Salary up to 35,000 DOE CBW are currently recruiting for an experienced Resident Liaison Officer to join a leading Renewables team based in Inverness. The role is focused on ensuring residents are kept fully informed, supported and engaged before, during and after works take place. The successful candidate will build strong relationships with residents, respond to queries and concerns, coordinate information with project teams, and help minimise disruption associated with construction activities. This is a Inverness based position with regular travel throughout the north of Scotland, reflecting the geographical spread of current and future projects. Key Responsibilities: Act as the principal contact for residents throughout the lifecycle of works. Provide clear, accurate and timely information regarding planned works, programme dates, access requirements, progress and completion. Build positive and professional relationships with residents, maintaining trust and confidence throughout the project. Identify resident concerns at an early stage and ensure appropriate action is taken. Communicate changes to programmes, working arrangements or planned activities promptly. Ensure residents understand what to expect before, during and following works to their property or communal areas. Undertake regular visits to properties and residential areas affected by project activities. Engage directly with residents to understand their experience and identify any issues requiring attention. Record and follow up resident queries, requests and concerns through to resolution. Identify individual circumstances or additional support requirements and ensure these are communicated to the appropriate members of the project team. Arrange and participate in resident information meetings, briefings and engagement sessions. Prepare and distribute relevant project information and updates. Support residents in understanding project schedules, key milestones and expected completion dates. Receive and manage resident complaints and concerns in a professional and constructive manner. Work with the relevant project, site and management personnel to investigate and resolve issues. Keep residents informed of progress where an issue cannot be resolved immediately. Monitor outstanding matters and ensure appropriate follow-up takes place. Escalate significant, recurring or unresolved issues to the appropriate level of management. Report hazards, incidents, environmental concerns or other matters requiring management attention. Person Specification: Excellent verbal and written communication skills. Strong interpersonal skills and the ability to establish positive relationships with a wide range of people. A professional, approachable and empathetic manner. Strong listening skills and the ability to understand and respond appropriately to resident concerns. Effective problem-solving and conflict-resolution skills. Ability to remain calm and professional when dealing with challenging situations. Strong organisational and administrative skills. Ability to manage multiple enquiries, priorities and deadlines. Good attention to detail and accurate record keeping. Previous experience in a resident-facing, customer service, community engagement or similar role. Experience within construction, housing, property, facilities management, refurbishment or a related environment would be advantageous. Understanding of the challenges and sensitivities associated with working in occupied residential properties. Experience of handling customer complaints, enquiries or service issues. Familiarity with maintaining electronic records and using digital systems. Salary & Benefits: Salary up to 35,000 DOE Van and fuel card. Ongoing training and professional development. Career progression within a growing renewable energy business. Company pension. Supportive team environment with a strong focus on quality, safety and continuous improvement.
05/10/2026
Full time
Tenant Liaison Officer - Inverness - Salary up to 35,000 DOE CBW are currently recruiting for an experienced Resident Liaison Officer to join a leading Renewables team based in Inverness. The role is focused on ensuring residents are kept fully informed, supported and engaged before, during and after works take place. The successful candidate will build strong relationships with residents, respond to queries and concerns, coordinate information with project teams, and help minimise disruption associated with construction activities. This is a Inverness based position with regular travel throughout the north of Scotland, reflecting the geographical spread of current and future projects. Key Responsibilities: Act as the principal contact for residents throughout the lifecycle of works. Provide clear, accurate and timely information regarding planned works, programme dates, access requirements, progress and completion. Build positive and professional relationships with residents, maintaining trust and confidence throughout the project. Identify resident concerns at an early stage and ensure appropriate action is taken. Communicate changes to programmes, working arrangements or planned activities promptly. Ensure residents understand what to expect before, during and following works to their property or communal areas. Undertake regular visits to properties and residential areas affected by project activities. Engage directly with residents to understand their experience and identify any issues requiring attention. Record and follow up resident queries, requests and concerns through to resolution. Identify individual circumstances or additional support requirements and ensure these are communicated to the appropriate members of the project team. Arrange and participate in resident information meetings, briefings and engagement sessions. Prepare and distribute relevant project information and updates. Support residents in understanding project schedules, key milestones and expected completion dates. Receive and manage resident complaints and concerns in a professional and constructive manner. Work with the relevant project, site and management personnel to investigate and resolve issues. Keep residents informed of progress where an issue cannot be resolved immediately. Monitor outstanding matters and ensure appropriate follow-up takes place. Escalate significant, recurring or unresolved issues to the appropriate level of management. Report hazards, incidents, environmental concerns or other matters requiring management attention. Person Specification: Excellent verbal and written communication skills. Strong interpersonal skills and the ability to establish positive relationships with a wide range of people. A professional, approachable and empathetic manner. Strong listening skills and the ability to understand and respond appropriately to resident concerns. Effective problem-solving and conflict-resolution skills. Ability to remain calm and professional when dealing with challenging situations. Strong organisational and administrative skills. Ability to manage multiple enquiries, priorities and deadlines. Good attention to detail and accurate record keeping. Previous experience in a resident-facing, customer service, community engagement or similar role. Experience within construction, housing, property, facilities management, refurbishment or a related environment would be advantageous. Understanding of the challenges and sensitivities associated with working in occupied residential properties. Experience of handling customer complaints, enquiries or service issues. Familiarity with maintaining electronic records and using digital systems. Salary & Benefits: Salary up to 35,000 DOE Van and fuel card. Ongoing training and professional development. Career progression within a growing renewable energy business. Company pension. Supportive team environment with a strong focus on quality, safety and continuous improvement.
TRENT & DOVE HOUSING
Burton-on-trent, Staffordshire
Lettings Officer Salary up to £33,336 per annum, 37 hours per week Benefits Include: hybrid working, company pension and private healthcare We are looking for a proactive, customer-focused Lettings Officer to manage the lettings journey from the moment a tenancy ends through to the start of a new one. You will match the right home to the right customer, make fair and informed allocation decisions, and help establish sustainable tenancies from the outset. Working across a designated geographical patch, you will balance the need to let homes promptly with careful assessment of suitability, affordability, eligibility and risk. You will work closely with customers, colleagues, Local Authorities and partner agencies to reduce avoidable void periods and support positive housing outcomes. What you ll do Own each case from receipt of a tenancy termination notice through to the start of the next tenancy. Assess applicants against eligibility, allocation criteria, affordability, household circumstances and housing need. Identify potential tenancy risks and coordinate information, advice, support or referrals before sign-up. Advertise homes, assess nominations, arrange viewings and coordinate with the Voids Team to achieve timely re-letting. Prepare tenancy agreements and sign-up documents, complete statutory and compliance checks, and maintain accurate audit trails. What you ll bring Experience in housing, lettings, allocations, property management or a customer-facing environment. Knowledge of housing allocations and lettings principles, including affordability and pre-tenancy assessments. Confidence handling sensitive or complex situations and making objective, evidence-based decisions. Strong customer service, communication, organisation and record-keeping skills. The ability to manage competing priorities, take ownership and progress cases through to completion. A collaborative approach and the ability to build effective relationships with customers, colleagues and partner agencies. A full driving licence is essential for this role. Closing date: 16/10/2026
05/10/2026
Full time
Lettings Officer Salary up to £33,336 per annum, 37 hours per week Benefits Include: hybrid working, company pension and private healthcare We are looking for a proactive, customer-focused Lettings Officer to manage the lettings journey from the moment a tenancy ends through to the start of a new one. You will match the right home to the right customer, make fair and informed allocation decisions, and help establish sustainable tenancies from the outset. Working across a designated geographical patch, you will balance the need to let homes promptly with careful assessment of suitability, affordability, eligibility and risk. You will work closely with customers, colleagues, Local Authorities and partner agencies to reduce avoidable void periods and support positive housing outcomes. What you ll do Own each case from receipt of a tenancy termination notice through to the start of the next tenancy. Assess applicants against eligibility, allocation criteria, affordability, household circumstances and housing need. Identify potential tenancy risks and coordinate information, advice, support or referrals before sign-up. Advertise homes, assess nominations, arrange viewings and coordinate with the Voids Team to achieve timely re-letting. Prepare tenancy agreements and sign-up documents, complete statutory and compliance checks, and maintain accurate audit trails. What you ll bring Experience in housing, lettings, allocations, property management or a customer-facing environment. Knowledge of housing allocations and lettings principles, including affordability and pre-tenancy assessments. Confidence handling sensitive or complex situations and making objective, evidence-based decisions. Strong customer service, communication, organisation and record-keeping skills. The ability to manage competing priorities, take ownership and progress cases through to completion. A collaborative approach and the ability to build effective relationships with customers, colleagues and partner agencies. A full driving licence is essential for this role. Closing date: 16/10/2026
Title: Tenany Sustainment Officer Location: Midlands Length of Contract: 4 Months Rate/Salary: Competitive We are currently recruiting for an experienced Tenancy Sustainment Officer to join a leading housing provider on an interim basis. This is an excellent opportunity for someone with a strong background in social housing who is passionate about supporting residents to maintain their tenancies and prevent homelessness. The Role As a Tenancy Sustainment Officer, you will work closely with residents who may be experiencing financial, personal or social challenges that could put their tenancy at risk. You will provide proactive, customer-focused support, helping residents overcome barriers and access the appropriate services and support. Key responsibilities will include: Managing a caseload of residents who require tenancy sustainment support. Identifying and addressing issues that could place tenancies at risk. Working proactively with residents to prevent tenancy failure and homelessness. Supporting residents with rent arrears, benefit entitlement, budgeting and financial difficulties. Making appropriate referrals to internal teams and external support agencies. Working closely with Housing Officers, Income teams and other key stakeholders. Developing effective support and action plans with residents. Carrying out home visits where required. Maintaining accurate and up-to-date case records. Working in line with relevant housing legislation, policies and procedures. Promoting tenancy stability and positive outcomes for residents. About You We are looking for someone with previous experience within social housing, tenancy sustainment, homelessness, income recovery or a related field . You will ideally have: Experience managing a caseload within a housing or related environment. A good understanding of tenancy sustainment and homelessness prevention. Experience supporting residents experiencing complex or multiple needs. Knowledge of welfare benefits, rent arrears and financial inclusion. Excellent communication and interpersonal skills. The ability to build positive relationships with residents and partner agencies. Strong organisational and case management skills. The ability to work independently and manage competing priorities. A proactive, empathetic and solution-focused approach. Previous experience within a Housing Association, Local Authority or other social housing environment is highly desirable. Please apply if interested!
05/10/2026
Contract
Title: Tenany Sustainment Officer Location: Midlands Length of Contract: 4 Months Rate/Salary: Competitive We are currently recruiting for an experienced Tenancy Sustainment Officer to join a leading housing provider on an interim basis. This is an excellent opportunity for someone with a strong background in social housing who is passionate about supporting residents to maintain their tenancies and prevent homelessness. The Role As a Tenancy Sustainment Officer, you will work closely with residents who may be experiencing financial, personal or social challenges that could put their tenancy at risk. You will provide proactive, customer-focused support, helping residents overcome barriers and access the appropriate services and support. Key responsibilities will include: Managing a caseload of residents who require tenancy sustainment support. Identifying and addressing issues that could place tenancies at risk. Working proactively with residents to prevent tenancy failure and homelessness. Supporting residents with rent arrears, benefit entitlement, budgeting and financial difficulties. Making appropriate referrals to internal teams and external support agencies. Working closely with Housing Officers, Income teams and other key stakeholders. Developing effective support and action plans with residents. Carrying out home visits where required. Maintaining accurate and up-to-date case records. Working in line with relevant housing legislation, policies and procedures. Promoting tenancy stability and positive outcomes for residents. About You We are looking for someone with previous experience within social housing, tenancy sustainment, homelessness, income recovery or a related field . You will ideally have: Experience managing a caseload within a housing or related environment. A good understanding of tenancy sustainment and homelessness prevention. Experience supporting residents experiencing complex or multiple needs. Knowledge of welfare benefits, rent arrears and financial inclusion. Excellent communication and interpersonal skills. The ability to build positive relationships with residents and partner agencies. Strong organisational and case management skills. The ability to work independently and manage competing priorities. A proactive, empathetic and solution-focused approach. Previous experience within a Housing Association, Local Authority or other social housing environment is highly desirable. Please apply if interested!
JOB DESCRIPTION We are expanding our team in West London to deliver a more proactive and visible service to our residents. We have an exciting opportunity for a Housing & Neighbourhood Officer to join our team on a full-time, permanent basis. Reporting to the Leasehold Customer Liaison Manager, you will play a key role in delivering a high-quality housing management service to leaseholders, shared owners, DIY shared ownership customers, Social Rented and HomeBuy residents across London. This is a hybrid role, combining office-based and field-based working. The role involves regular travel across West London and, whilst not essential, a full UK driving licence and access to your own vehicle would be advantageous. Acting as a visible representative of Guinness, you will provide accessible, face-to-face support to customers, helping to build positive relationships and resolve issues effectively. You will also work closely with our Homeowner Services team to support key leasehold processes, including Section 20 consultations and licences for alterations. We are looking for a customer-focused housing professional with excellent communication skills, a proactive approach, and a commitment to delivering outstanding service. To be successful, you will be able to demonstrate: Excellent customer service, communication, and interpersonal skills. The ability to work independently, prioritise workloads, and manage competing demands. Experience of working effectively using mobile technology while out in the field. Strong organisational and time management skills, with a focus on delivering value for money. Experience operating within a changing legislative and organisational environment. Sound problem-solving and decision-making abilities. Resilience and confidence when managing challenging situations. The ability to analyse information and make informed recommendations. Knowledge of service charges. Desirable: Experience working within the housing or property sector, particularly with leaseholders. A relevant housing qualification, or willingness to work towards one. Knowledge of leasehold and social housing legislation. Previous budget management experience. This role is subject to a Basic DBS check, which will be arranged and paid for by The Guinness Partnership. Please note the advertised salary includes an additional 4,000 local job supplement for London. To find out more about the role and assess your suitability against the essential criteria, please review the role profile. Interviews will be conducted via Microsoft Teams during the week commencing 19th October. TGPCVL
03/10/2026
Full time
JOB DESCRIPTION We are expanding our team in West London to deliver a more proactive and visible service to our residents. We have an exciting opportunity for a Housing & Neighbourhood Officer to join our team on a full-time, permanent basis. Reporting to the Leasehold Customer Liaison Manager, you will play a key role in delivering a high-quality housing management service to leaseholders, shared owners, DIY shared ownership customers, Social Rented and HomeBuy residents across London. This is a hybrid role, combining office-based and field-based working. The role involves regular travel across West London and, whilst not essential, a full UK driving licence and access to your own vehicle would be advantageous. Acting as a visible representative of Guinness, you will provide accessible, face-to-face support to customers, helping to build positive relationships and resolve issues effectively. You will also work closely with our Homeowner Services team to support key leasehold processes, including Section 20 consultations and licences for alterations. We are looking for a customer-focused housing professional with excellent communication skills, a proactive approach, and a commitment to delivering outstanding service. To be successful, you will be able to demonstrate: Excellent customer service, communication, and interpersonal skills. The ability to work independently, prioritise workloads, and manage competing demands. Experience of working effectively using mobile technology while out in the field. Strong organisational and time management skills, with a focus on delivering value for money. Experience operating within a changing legislative and organisational environment. Sound problem-solving and decision-making abilities. Resilience and confidence when managing challenging situations. The ability to analyse information and make informed recommendations. Knowledge of service charges. Desirable: Experience working within the housing or property sector, particularly with leaseholders. A relevant housing qualification, or willingness to work towards one. Knowledge of leasehold and social housing legislation. Previous budget management experience. This role is subject to a Basic DBS check, which will be arranged and paid for by The Guinness Partnership. Please note the advertised salary includes an additional 4,000 local job supplement for London. To find out more about the role and assess your suitability against the essential criteria, please review the role profile. Interviews will be conducted via Microsoft Teams during the week commencing 19th October. TGPCVL
Job Title: Complex Case Tenancies Team Leader Location: Newham Contract Type: Temporary 3-6 months with possibility of being extended to 1 year Rate: 24.37 PAYE hour Our client is seeking a dynamic and experienced Complex Case Tenancies Team Leader to spearhead their Income Collection service. This pivotal role involves leading a specialist team dedicated to investigating and resolving persistent no-access cases across the housing portfolio, ensuring legal compliance and property recovery where necessary. Key Responsibilities: Lead and manage a team of up to 5 Complex Officers, setting clear objectives and driving performance. Ensure high-quality front-line services are delivered to meet organisational goals. Act as the primary liaison with legal, fraud, safeguarding, and tenancy enforcement teams. Represent the organisation at court, committee meetings, and other relevant forums. Coordinate with various teams to ensure effective resolution of complex cases. What Our Client Offers: A collaborative environment focused on providing exceptional services to Newham residents. Opportunities for professional development and training. A commitment to equality and diversity in the workplace. Essential Qualifications and Experience: Demonstrable management experience in a housing-related field. Knowledge of housing legislation, tenancy enforcement, and safeguarding. Experience representing an authority in court settings. Strong communication and negotiation skills, especially in sensitive situations. Ability to manage complex caseloads and lead multi-agency collaborations. Join a forward-thinking organisation that values innovation and service excellence! If you possess a passion for housing services and have the skills to inspire a team, this could be the perfect opportunity for you. Apply now to make a meaningful impact in the Newham community! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
03/10/2026
Seasonal
Job Title: Complex Case Tenancies Team Leader Location: Newham Contract Type: Temporary 3-6 months with possibility of being extended to 1 year Rate: 24.37 PAYE hour Our client is seeking a dynamic and experienced Complex Case Tenancies Team Leader to spearhead their Income Collection service. This pivotal role involves leading a specialist team dedicated to investigating and resolving persistent no-access cases across the housing portfolio, ensuring legal compliance and property recovery where necessary. Key Responsibilities: Lead and manage a team of up to 5 Complex Officers, setting clear objectives and driving performance. Ensure high-quality front-line services are delivered to meet organisational goals. Act as the primary liaison with legal, fraud, safeguarding, and tenancy enforcement teams. Represent the organisation at court, committee meetings, and other relevant forums. Coordinate with various teams to ensure effective resolution of complex cases. What Our Client Offers: A collaborative environment focused on providing exceptional services to Newham residents. Opportunities for professional development and training. A commitment to equality and diversity in the workplace. Essential Qualifications and Experience: Demonstrable management experience in a housing-related field. Knowledge of housing legislation, tenancy enforcement, and safeguarding. Experience representing an authority in court settings. Strong communication and negotiation skills, especially in sensitive situations. Ability to manage complex caseloads and lead multi-agency collaborations. Join a forward-thinking organisation that values innovation and service excellence! If you possess a passion for housing services and have the skills to inspire a team, this could be the perfect opportunity for you. Apply now to make a meaningful impact in the Newham community! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
4Recruitment Services are seeking to recruit an exeperienced Lettings Officer for our client based in Wembley. JOB PURPOSE: To co-ordinate the process of letting all void properties from receipt of notification of tenancy termination to sign up of new tenancy. To maximise rental income by ensuring that targets for re-letting empty homes are met. Provide a proactive, professional service for voids and lettings. Aiming to be one step ahead of the process at all times, pre-empting queries with timely updates either through system records or direct communications. DUTIES AND RESPONSIBILITIES INCLUDE: To arrange a carry out all viewings and sign ups with customers. To provide an efficient administrative function, including compiling and logging data, and responding to customers enquiries and complaints and assisting the Voids Team to deliver an excellent service across all areas. To deliver a customer focused letting service associated with letting a range of tenure types. Be the first point of contact for all queries that may arise within the team, ensuring information and responses are turned around in a timely manner and in accordance with procedures, standards and targets for performance and customer satisfaction. Manage all documentation and preparations required for viewings, sign ups and property receipt and handover. Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer. Aim to promote self-sufficiency in our services while offering support to those that need extra help. Work with partners to set, coordinate, track and ensure completion of actions with other services to get things done for the customer, which meet or exceed customers expectations. Liaise with customers and internal stakeholders to facilitate a seamless end-to-end lettings process. Provide all customers with a clear and consistent level of information to facilitate a clear understanding of obligations when ending a tenancy, signing new tenancy agreements, enforce tenancy agreement terms, and recharge with outgoing tenants. Improve the collection of people and property related data including photographs throughout lettings process and enter it into relevant systems. Offer proactive resolution of customers complaints and members enquiries regarding the service ensuring all issues are remedied and a formal response is provided concluding the case within the legislative framework. Coordinate bookings and appointments to ensure smooth progression of voids works in multi-agency setting. Ensure records are kept up to date and information circulated to all relevant stakeholders including contractors, Housing Needs, Neighbourhood Services, Rent Accounting, Adaptations and Regeneration teams. To input void and maintenance specifications received from surveyors/contractors and other sections of the Council. Liaising with contractors and clients at local level, attending and minuting meetings as and when required. Be responsible for identifying properties or types of properties which are becoming hard to let and discuss innovation as to ensure properties continue to be let meeting needs of customers. ESSENTIAL REQUIREMENTS INCLUDE: Experience of social housing, voids, lettings, tenancy management or property services would be highly desirable. Experience of working in a customer-focused administrative or housing environment. Excellent organisational and time-management skills. The ability to manage a high volume of work and meet deadlines and performance The ability to build effective working relationships with internal and external stakeholders. Experience of coordinating contractors, appointments, works or services would be advantageous. Good IT and data-management skills, with the ability to use relevant systems and maintain accurate records. Basic DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
02/10/2026
Contract
4Recruitment Services are seeking to recruit an exeperienced Lettings Officer for our client based in Wembley. JOB PURPOSE: To co-ordinate the process of letting all void properties from receipt of notification of tenancy termination to sign up of new tenancy. To maximise rental income by ensuring that targets for re-letting empty homes are met. Provide a proactive, professional service for voids and lettings. Aiming to be one step ahead of the process at all times, pre-empting queries with timely updates either through system records or direct communications. DUTIES AND RESPONSIBILITIES INCLUDE: To arrange a carry out all viewings and sign ups with customers. To provide an efficient administrative function, including compiling and logging data, and responding to customers enquiries and complaints and assisting the Voids Team to deliver an excellent service across all areas. To deliver a customer focused letting service associated with letting a range of tenure types. Be the first point of contact for all queries that may arise within the team, ensuring information and responses are turned around in a timely manner and in accordance with procedures, standards and targets for performance and customer satisfaction. Manage all documentation and preparations required for viewings, sign ups and property receipt and handover. Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer. Aim to promote self-sufficiency in our services while offering support to those that need extra help. Work with partners to set, coordinate, track and ensure completion of actions with other services to get things done for the customer, which meet or exceed customers expectations. Liaise with customers and internal stakeholders to facilitate a seamless end-to-end lettings process. Provide all customers with a clear and consistent level of information to facilitate a clear understanding of obligations when ending a tenancy, signing new tenancy agreements, enforce tenancy agreement terms, and recharge with outgoing tenants. Improve the collection of people and property related data including photographs throughout lettings process and enter it into relevant systems. Offer proactive resolution of customers complaints and members enquiries regarding the service ensuring all issues are remedied and a formal response is provided concluding the case within the legislative framework. Coordinate bookings and appointments to ensure smooth progression of voids works in multi-agency setting. Ensure records are kept up to date and information circulated to all relevant stakeholders including contractors, Housing Needs, Neighbourhood Services, Rent Accounting, Adaptations and Regeneration teams. To input void and maintenance specifications received from surveyors/contractors and other sections of the Council. Liaising with contractors and clients at local level, attending and minuting meetings as and when required. Be responsible for identifying properties or types of properties which are becoming hard to let and discuss innovation as to ensure properties continue to be let meeting needs of customers. ESSENTIAL REQUIREMENTS INCLUDE: Experience of social housing, voids, lettings, tenancy management or property services would be highly desirable. Experience of working in a customer-focused administrative or housing environment. Excellent organisational and time-management skills. The ability to manage a high volume of work and meet deadlines and performance The ability to build effective working relationships with internal and external stakeholders. Experience of coordinating contractors, appointments, works or services would be advantageous. Good IT and data-management skills, with the ability to use relevant systems and maintain accurate records. Basic DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Lettings and Leasehold Manager Kirklees / Hybrid Permanent 37 hours per week 47,000 Hamilton Woods Associates are currently working with a renowned housing provider in West Yorkshire to recruit to a Lettings and Leasehold Manager on a permanent basis. Two days a week will be required in their offices in Kirklees, with three days working from home. The team consists of four generic Housing Officers, and a Lettings and Leasehold Officer. Responsibilities of the Lettings and Leasehold Manager includes: Acting as lead on the organisations lettings, leasehold and tenancy management, ensuring tenants receive an excellent level of service Managing and mentoring a team of four Housing Officers and a Lettings and Leasehold Officer Leading on plans for tenancy and estate visits and neighbourhood activities Leading and overseeing marketing, allocation and letting of properties Investigating complaints and providing responses in accordance with policy and procedures. Gaining and utilising customer insight and feedback Contributing to policy development, developing procedures and ensuring best practice Monitoring, measuring and quality checking performance Requirements of the Lettings and Leasehold Manager includes: Experience within a similar housing management related role at supervisory or management level Excellent knowledge of tenancy management, and/ or lettings and leasehold management Full UK Driving License and access to own vehicle To be considered for this exciting role, please contact Bethan Hall - Director at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing BH 4884. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful
02/10/2026
Full time
Lettings and Leasehold Manager Kirklees / Hybrid Permanent 37 hours per week 47,000 Hamilton Woods Associates are currently working with a renowned housing provider in West Yorkshire to recruit to a Lettings and Leasehold Manager on a permanent basis. Two days a week will be required in their offices in Kirklees, with three days working from home. The team consists of four generic Housing Officers, and a Lettings and Leasehold Officer. Responsibilities of the Lettings and Leasehold Manager includes: Acting as lead on the organisations lettings, leasehold and tenancy management, ensuring tenants receive an excellent level of service Managing and mentoring a team of four Housing Officers and a Lettings and Leasehold Officer Leading on plans for tenancy and estate visits and neighbourhood activities Leading and overseeing marketing, allocation and letting of properties Investigating complaints and providing responses in accordance with policy and procedures. Gaining and utilising customer insight and feedback Contributing to policy development, developing procedures and ensuring best practice Monitoring, measuring and quality checking performance Requirements of the Lettings and Leasehold Manager includes: Experience within a similar housing management related role at supervisory or management level Excellent knowledge of tenancy management, and/ or lettings and leasehold management Full UK Driving License and access to own vehicle To be considered for this exciting role, please contact Bethan Hall - Director at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing BH 4884. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful
Good Afternoon, I am currently representing Waltham Forest Council who are offering an initial temporary contract for a period of 3- 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Homeownership Officer this role will be based at: E17 4JF, Usually Tuesdays in the office with the rest WFH. The right candidate will: Provide information, support and guidance in relation to service charges, major works, the lease and associated legislation to leaseholders, shared owners and other housing staff. Whilst dealing with enquiries and disputes with regards to service charges and major works. Assist collection officers to maximise the recovery of homeowner rents, service charges/major works and other related income to maintain the viability of the Housing Revenue Account (HRA). Undertake consultations under section 20 of the Landlord and Tenants Act 1985 (as amended) ensuring compliance with the leases and associated legislation We require the following: Must have leasehold Management experience and S20 consultation experience is essential Must demonstrate working knowledge of Excel Basic Functions (X look up and Sumif and Mail Merge Management via word To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
02/10/2026
Contract
Good Afternoon, I am currently representing Waltham Forest Council who are offering an initial temporary contract for a period of 3- 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Homeownership Officer this role will be based at: E17 4JF, Usually Tuesdays in the office with the rest WFH. The right candidate will: Provide information, support and guidance in relation to service charges, major works, the lease and associated legislation to leaseholders, shared owners and other housing staff. Whilst dealing with enquiries and disputes with regards to service charges and major works. Assist collection officers to maximise the recovery of homeowner rents, service charges/major works and other related income to maintain the viability of the Housing Revenue Account (HRA). Undertake consultations under section 20 of the Landlord and Tenants Act 1985 (as amended) ensuring compliance with the leases and associated legislation We require the following: Must have leasehold Management experience and S20 consultation experience is essential Must demonstrate working knowledge of Excel Basic Functions (X look up and Sumif and Mail Merge Management via word To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
Housing Officer Hourly Rate: 30.06 (Umbrella) Location: Chalkhill, London Job Type: Temporary, Hybrid (Flexible Working) We are recruiting on behalf of a prominent housing provider for a Housing Officer to manage and coordinate housing and estate services within a defined geographical patch in Chalkhill, London. This role requires a proactive individual who can drive and is committed to delivering high-standard services that meet the diverse needs of customers. Day-to-day of the role: Develop and maintain local multi-agency links to deliver efficient, coordinated services. Manage complaints effectively and maintain high customer service standards. Engage with local stakeholders and respond to enquiries from MPs, Councillors, and other stakeholders. Lead tenant and resident associations, ensuring satisfactory outcomes for residents and the organisation. Conduct regular estate inspections and monitor service contracts to ensure high standards. Manage complex tenancy and lease-related issues, including handling anti-social behaviour (ASB) cases and tenancy enforcement. Conduct viewings, manage new tenancy sign-ups, and ensure the well-being of new customers. Required Skills & Qualifications: Strong communication skills, both written and verbal. Experience managing Leasehold & shared ownership tenures. Knowledge of housing and anti-social behaviour related legislation, including service charges. Ability to build and sustain working relationships with key stakeholders. Proven record of delivering excellent customer-focused services. Must have a driving licence as considerable independent travel is required. To apply for this Housing Officer position, please submit your CV your relevant experience and why you are interested in this role.
02/10/2026
Contract
Housing Officer Hourly Rate: 30.06 (Umbrella) Location: Chalkhill, London Job Type: Temporary, Hybrid (Flexible Working) We are recruiting on behalf of a prominent housing provider for a Housing Officer to manage and coordinate housing and estate services within a defined geographical patch in Chalkhill, London. This role requires a proactive individual who can drive and is committed to delivering high-standard services that meet the diverse needs of customers. Day-to-day of the role: Develop and maintain local multi-agency links to deliver efficient, coordinated services. Manage complaints effectively and maintain high customer service standards. Engage with local stakeholders and respond to enquiries from MPs, Councillors, and other stakeholders. Lead tenant and resident associations, ensuring satisfactory outcomes for residents and the organisation. Conduct regular estate inspections and monitor service contracts to ensure high standards. Manage complex tenancy and lease-related issues, including handling anti-social behaviour (ASB) cases and tenancy enforcement. Conduct viewings, manage new tenancy sign-ups, and ensure the well-being of new customers. Required Skills & Qualifications: Strong communication skills, both written and verbal. Experience managing Leasehold & shared ownership tenures. Knowledge of housing and anti-social behaviour related legislation, including service charges. Ability to build and sustain working relationships with key stakeholders. Proven record of delivering excellent customer-focused services. Must have a driving licence as considerable independent travel is required. To apply for this Housing Officer position, please submit your CV your relevant experience and why you are interested in this role.
Housing Manager Kirklees / Hybrid Permanent 37 hours per week 47,000 Hamilton Woods Associates are currently working with a renowned housing provider in West Yorkshire to recruit to a Housing Manager on a permanent basis. Two days a week will be required in their offices in Kirklees, with three days working from home. The team consists of four generic Housing Officers, and a Lettings and Leasehold Officer. Responsibilities of the Housing Manager includes: Acting as lead on the organisations lettings, leasehold and tenancy management, ensuring tenants receive an excellent level of service Managing and mentoring a team of four Housing Officers and a Lettings and Leasehold Officer Leading on plans for tenancy and estate visits and neighbourhood activities Leading and overseeing marketing, allocation and letting of properties Investigating complaints and providing responses in accordance with policy and procedures. Gaining and utilising customer insight and feedback Contributing to policy development, developing procedures and ensuring best practice Monitoring, measuring and quality checking performance Requirements of the Housing Manager includes: Experience within a similar housing management related role at supervisory or management level Excellent knowledge of tenancy management, and/ or lettings and leasehold management Full UK Driving License and access to own vehicle To be considered for this exciting role, please contact Bethan Hall - Director at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing BH 4884. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful
02/10/2026
Full time
Housing Manager Kirklees / Hybrid Permanent 37 hours per week 47,000 Hamilton Woods Associates are currently working with a renowned housing provider in West Yorkshire to recruit to a Housing Manager on a permanent basis. Two days a week will be required in their offices in Kirklees, with three days working from home. The team consists of four generic Housing Officers, and a Lettings and Leasehold Officer. Responsibilities of the Housing Manager includes: Acting as lead on the organisations lettings, leasehold and tenancy management, ensuring tenants receive an excellent level of service Managing and mentoring a team of four Housing Officers and a Lettings and Leasehold Officer Leading on plans for tenancy and estate visits and neighbourhood activities Leading and overseeing marketing, allocation and letting of properties Investigating complaints and providing responses in accordance with policy and procedures. Gaining and utilising customer insight and feedback Contributing to policy development, developing procedures and ensuring best practice Monitoring, measuring and quality checking performance Requirements of the Housing Manager includes: Experience within a similar housing management related role at supervisory or management level Excellent knowledge of tenancy management, and/ or lettings and leasehold management Full UK Driving License and access to own vehicle To be considered for this exciting role, please contact Bethan Hall - Director at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing BH 4884. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful
Do you have a background working within the social or affordable housing sector? Do you have experience of property asset management, technical services and specifications, property management, decent homes and/or property defects or remediation? If so, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Technical Services Officer for a Business Consultancy that provides Procurement, Asset Management & Development Consultancy to social housing customers. The main purpose of the role will be to provide operational support to the technical team to allow them to facilitate operational procurements. Your day-to-day activities will include supporting the review of technical specification to ensure that they meet operational requirements; research to help the development of technical specifications; maintain core specification documentation; stakeholder engagement; the scrutinisation of tender submissions; quality check framework submissions and proposals; maintaining the benchmark pricing register; cost estimation; reporting; internal communications; tender scoring and evaluation; and keeping up to date with new sector developments and legislative updates. Must Have Previous operational and technical experience working within Social Housing or for a consultancy supplying the sector. Experience covering property asset management, technical services and specifications, property management, decent homes and/or property defects or remediation. Project coordination/management and technical specification development An understanding of CDM and Health & Safety regulations Good cost management and skills in achieving best value Nice to Have Experience of legal/contractual documentation, construction contracts, and/or, the legal and regulatory framework for housing maintenance. Knowledge of residential development in the social housing sector. Experience in managing compliant procurement projects in Construction or Asset Management. Market costs, cost models, and contract payment mechanisms within social housing asset management. A working understanding of construction contracts. A relevant Certification or Degree, such as one covering Social Housing, Property, Safety, Construction, RICS, IOSH, CIOB, CIAT or similar. Office 365 application proficiency including MS Excel. As an individual you will be an excellent communicator, adept at liaising and influencing at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for detail; you will be able to analyse data to reach clear conclusions and write clear evidence-based reports. You will also be a dedicated team player, reliable, forward-thinking and someone who strives for excellence. This role is hybrid based, with a regular presence required in the office in Birmingham on a 50/50 split ration with working from home. This is an exciting time to join the organisation and an exciting role to heavily influence the quality-of-service provision. Interview slots are available for suitable candidates, so please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
02/10/2026
Full time
Do you have a background working within the social or affordable housing sector? Do you have experience of property asset management, technical services and specifications, property management, decent homes and/or property defects or remediation? If so, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Technical Services Officer for a Business Consultancy that provides Procurement, Asset Management & Development Consultancy to social housing customers. The main purpose of the role will be to provide operational support to the technical team to allow them to facilitate operational procurements. Your day-to-day activities will include supporting the review of technical specification to ensure that they meet operational requirements; research to help the development of technical specifications; maintain core specification documentation; stakeholder engagement; the scrutinisation of tender submissions; quality check framework submissions and proposals; maintaining the benchmark pricing register; cost estimation; reporting; internal communications; tender scoring and evaluation; and keeping up to date with new sector developments and legislative updates. Must Have Previous operational and technical experience working within Social Housing or for a consultancy supplying the sector. Experience covering property asset management, technical services and specifications, property management, decent homes and/or property defects or remediation. Project coordination/management and technical specification development An understanding of CDM and Health & Safety regulations Good cost management and skills in achieving best value Nice to Have Experience of legal/contractual documentation, construction contracts, and/or, the legal and regulatory framework for housing maintenance. Knowledge of residential development in the social housing sector. Experience in managing compliant procurement projects in Construction or Asset Management. Market costs, cost models, and contract payment mechanisms within social housing asset management. A working understanding of construction contracts. A relevant Certification or Degree, such as one covering Social Housing, Property, Safety, Construction, RICS, IOSH, CIOB, CIAT or similar. Office 365 application proficiency including MS Excel. As an individual you will be an excellent communicator, adept at liaising and influencing at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for detail; you will be able to analyse data to reach clear conclusions and write clear evidence-based reports. You will also be a dedicated team player, reliable, forward-thinking and someone who strives for excellence. This role is hybrid based, with a regular presence required in the office in Birmingham on a 50/50 split ration with working from home. This is an exciting time to join the organisation and an exciting role to heavily influence the quality-of-service provision. Interview slots are available for suitable candidates, so please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
