Facilities Manager - Housing Association

As a Facilities Manager in the not-for-profit housing sector, you'll oversee the day-to-day management of properties to ensure they are safe, compliant, and well-maintained. This role is key to ensuring smooth operations and delivering a high standard of service to the residents.

Client Details

Our client is one of the UK's largest and most respected housing organisations, managing a substantial residential portfolio across London and the South East. With a strong focus on resident safety, operational excellence, sustainability, and customer satisfaction, they continue to invest heavily in the management and maintenance of their buildings and communal environments.

As part of their ongoing commitment to delivering high-quality housing services, they are seeking an experienced Facilities Manager to oversee the operational management of residential and mixed-use developments across London. This presents an excellent opportunity for a facilities management professional to play a key role in ensuring buildings remain safe, compliant, well-maintained, and aligned with customer expectations.

Description

• Manage facilities management services across a residential property portfolio.
• Ensure buildings are maintained to high standards of safety, compliance, cleanliness, and customer satisfaction.
• Act as the key contact for all facilities-related matters across allocated schemes.
• Manage hard and soft FM contractors, ensuring contractual performance targets are achieved.
• Oversee planned preventative maintenance and reactive repair programmes.
• Ensure compliance with statutory requirements including fire safety, asbestos, water hygiene, electrical safety, and health & safety legislation.
• Monitor facilities budgets and service charge expenditure, ensuring value for money.
• Undertake regular site inspections, audits, and contractor performance reviews.
• Investigate service issues and implement improvements where required.
• Work closely with residents, contractors, and internal teams to resolve operational matters.
• Support resident engagement and ensure clear communication regarding maintenance activities.
• Monitor risk assessments, safe systems of work, and contractor compliance documentation.
• Support building safety compliance within higher-risk residential buildings.
• Manage complaints, enquiries, and escalations, ensuring timely resolution.
• Provide operational and compliance reporting to senior stakeholders.
• Support procurement, budget forecasting, and contract management activities.
• Drive continuous improvement and identify opportunities to enhance service delivery.
• Maintain accurate facilities, compliance, and contractor records.

Profile

• Educated to Level 4 or above in Facilities Management, Property, Building Services, Construction, or a related discipline.
• Proven experience managing facilities management services within residential or mixed-use environments.
• Strong understanding of health & safety legislation and facilities management best practice.
• Experience managing both hard and soft FM contracts.
• Knowledge of building compliance requirements including fire, asbestos, water, and electrical safety.
• Experience working within occupied residential buildings.
• Strong stakeholder management and customer service skills.
• Experience managing budgets, procurement activities, and service charge expenditure.
• Working knowledge of the Building Safety Act and residential compliance requirements.
• NEBOSH, IOSH, or equivalent health & safety qualification.
• Membership of IWFM, IOSH, RICS, CIOB, or a similar professional body would be advantageous.
• Excellent communication and organisational skills.

Job Offer

• Opportunity to manage a substantial residential portfolio across London.
• Key role within a leading housing organisation.
• Hybrid working across site, office, and home locations.
• Excellent pension scheme.
• Generous annual leave entitlement plus bank holidays.
• Life assurance and wellbeing benefits.
• Structured professional development and career progression opportunities.
• Support for professional memberships and further qualifications.
• Flexible working arrangements.
• Opportunity to directly influence resident satisfaction, compliance, and building safety outcomes.
• Collaborative and supportive working environment.