Customer Liaison Officer

Location: Birmingham
Rate: 17.00 per hour
Contract: Temporary - Long Term, with potential for permanent opportunity
Start Date: ASAP
Hours: Monday to Friday, 8:00am - 5:00pm (1-hour lunch)
Driving Licence & Own Vehicle: Essential

We are currently recruiting for an experienced Customer / Resident Liaison Officer to work on a construction, regeneration and maintenance project in Birmingham.

This is a long-term temporary opportunity with the potential to become permanent for the right candidate.

The successful candidate will act as the main point of contact for residents throughout planned construction and maintenance works, ensuring residents are kept fully informed, supported and updated throughout the project.

• Act as the main point of contact for residents throughout construction and maintenance works

• Communicate with residents regarding upcoming, ongoing and completed works

• Handle resident queries, concerns and complaints in a professional and timely manner

• Carry out pre- and post-project resident engagement

• Prepare and distribute letters, newsletters and project updates

• Work closely with site teams, contractors and project managers

• Provide support to residents where works cause disruption

• Attend resident meetings and community engagement events

• Maintain accurate records of resident interactions, queries and issues

• Ensure resident feedback is communicated effectively to the wider project team

• Help build and maintain positive relationships between residents, contractors and the project team

The ideal Customer / Resident Liaison Officer will have:

• Previous experience in a customer-facing or resident-facing role

• Ideally, experience within construction, housing, social housing, property or maintenance

• Excellent verbal and written communication skills

• Confidence dealing with complaints, queries and difficult situations

• Strong interpersonal and relationship-building skills

• Excellent organisational skills and attention to detail

• The ability to manage multiple tasks and priorities

• Good working knowledge of Microsoft Word and Excel

• A professional, approachable and empathetic manner

• A proactive and solutions-focused approach

• A full UK driving licence and access to your own vehicle

Candidates with experience as a Resident Liaison Officer, Customer Liaison Officer, Tenant Liaison Officer, Housing Officer, Resident Engagement Officer, Community Liaison Officer, Customer Service Officer or Customer Advisor may be suitable for this position.

Experience working on social housing, refurbishment, regeneration, planned maintenance or construction projects would be highly advantageous.

If you are an experienced Customer / Resident Liaison Officer looking for a long-term opportunity in Birmingham, we would love to hear from you.

17.00 per hour Birmingham Monday-Friday Long-Term Temporary Potential Permanent Opportunity

Please apply with an up-to-date CV and a member of our team will be in touch to discuss the role further.