Healthy Homes Disrepair Senior Planner

Healthy Homes Disrepair Senior Planner

Salary: Up to 31,607 per annum, depending on experience
Hours: 37 hours per week
Location: Eastleigh
Contract: Full Time, Permanent

The Opportunity

We are seeking a Healthy Homes Disrepair Senior Planner to play a key role in delivering a responsive, customer-focused disrepair service, ensuring residents receive an efficient and effective experience throughout the disrepair process.

This is an excellent opportunity for an organised and proactive individual who enjoys coordinating people, resources and processes to ensure complex cases are managed successfully from inspection through to completion.

The Role

As a Healthy Homes Disrepair Senior Planner, you will lead and support a team of Disrepair Schedulers, ensuring workloads are effectively managed, trade diaries are optimised and customers receive a seamless service throughout their journey.

You will oversee the planning and coordination of disrepair works, working closely with internal teams, contractors and external stakeholders to ensure the appropriate resources, materials and approvals are in place to maintain progress and achieve service targets.

You will also act as a key point of contact for a variety of stakeholders, helping to manage complex cases, provide updates and ensure compliance with all relevant legal and regulatory requirements.

In addition to operational responsibilities, you will use data and performance insight to monitor service delivery, identify risks, maintain accurate records and support reporting activities that drive continuous improvement.

Key Responsibilities

• Lead and support a team of Disrepair Schedulers.
• Coordinate complex disrepair cases from inspection to completion.
• Manage and optimise trade and contractor schedules.
• Ensure works are delivered efficiently, safely and compliantly.
• Liaise with residents, colleagues, contractors and stakeholders.
• Monitor performance against service objectives and targets.
• Identify service risks and implement appropriate solutions.
• Maintain accurate records and reporting information.
• Support continuous improvement initiatives across the disrepair service.
• Ensure a customer-focused approach is maintained at all times.

About You

To be successful in this role, you'll have strong organisational and planning skills with experience working in a fast-paced environment, ideally within housing, repairs, maintenance or disrepair services.

You will be a confident and supportive leader with the ability to motivate and develop a team while managing competing priorities and complex workloads.

The ideal candidate will demonstrate:

• Experience within repairs, maintenance, housing or disrepair services.
• Strong scheduling, planning and coordination skills.
• Experience leading or supervising teams.
• Excellent communication and stakeholder management abilities.
• Knowledge of the disrepair process and associated compliance requirements.
• Strong problem-solving and decision-making skills.
• Ability to analyse performance data and identify improvements.
• A customer-focused approach with a commitment to service excellence.
• High levels of attention to detail and organisational capability.

What's on Offer?

• Competitive salary of up to 31,607 per annum.
• Full-time permanent position.
• Supportive and collaborative working environment.
• Opportunities for professional development and career progression.
• A rewarding role where you can make a genuine difference to customers and communities.

If you have experience in planning, scheduling, repairs or disrepair services and are looking for your next challenge, we would love to hear from you.

Apply today to be considered for this exciting opportunity