14 jobs found

Hill & Hill Recruitment are seeking a Building Surveying Manager to work within a Local Authority based in Suffolk . Key Responsibilities You will provide professional leadership and technical expertise across the Council s housing maintenance, planned maintenance and major capital improvement programmes, ensuring works are delivered effectively and to the required standards. You will manage and lead a team of building surveyors, technical officers and other property professionals, including allocation of workloads, programming, performance management, mentoring and appraisal. You will lead project teams delivering high-value and complex maintenance, refurbishment and improvement projects, coordinating internal teams, contractors and external stakeholders. You will provide senior technical advice to housing management, senior leadership teams, elected members and other stakeholders, ensuring building-related issues are clearly communicated and appropriately managed. You will oversee the delivery of responsive repairs, planned maintenance and major capital programmes, ensuring works are properly prioritised, programmed and delivered within agreed timescales and budgets. You will undertake and oversee feasibility studies, condition surveys, cost estimates, specifications, drawings and contract documentation for repair, maintenance, refurbishment, adaptation, demolition and other building works. You will ensure appropriate statutory approvals, Building Regulations, health and safety and CDM requirements are considered and complied with throughout projects. You will lead or support significant procurement exercises, preparing detailed specifications and contract documentation, obtaining tenders and quotations and ensuring procurement is undertaken in accordance with relevant procedures. You will oversee contractors and project delivery, including chairing meetings, monitoring progress, managing costs, assessing quality and ensuring health and safety requirements and specifications are met. You will investigate and manage complex customer complaints, contractor disputes and service issues, working with relevant stakeholders to achieve appropriate resolutions and identify lessons learned. You will contribute to service improvement, policy development and strategic planning, identifying improved working practices and developing initiatives to improve customer service, efficiency and value for money. You will prepare detailed reports, business cases and technical recommendations for senior management and elected members where required. You will provide technical training and guidance to non-technical colleagues and support the development of building-related knowledge across the wider housing service. Your Experience Significant post-qualification experience working as a Building Surveyor, Senior Building Surveyor, Building Surveying Manager, Asset Manager or similar senior property professional. Strong experience managing housing maintenance, planned maintenance, capital improvement and refurbishment programmes, ideally within a Local Authority or Registered Social Landlord environment. Relevant degree-level qualification in Building Surveying, Building Services, Construction, Property or a related discipline, together with substantial professional experience. Strong knowledge of building construction, maintenance, refurbishment, repairs, defects and property condition. Detailed knowledge of relevant Building Regulations, health and safety legislation and statutory requirements affecting housing and construction projects. Experience managing and supervising technical and professional teams, including workload allocation, performance management and staff development. Proven experience managing complex and high-value building projects, from feasibility and specification through to procurement, contract management and completion. Strong experience preparing specifications, schedules of works, contract documentation, cost estimates and technical reports. Experience managing contractors and consultants, monitoring quality, cost, programme, compliance and health and safety. Good knowledge of standard forms of building contract and experience supporting procurement and contract administration. Strong understanding of risk management, quality assurance and project governance. Experience working with property databases, spreadsheets and other systems to monitor asset condition, programmes, budgets and project information. Excellent communication, presentation, negotiation and interpersonal skills, with the ability to communicate effectively with residents, tenants, contractors, consultants, senior management and elected members. Ability to analyse complex technical and customer issues and provide clear, accurate and practical professional advice. Proven ability to organise and prioritise a varied workload, delivering multiple projects within time, cost and quality requirements. A relevant management, health and safety or professional qualification such as IOSH, NEBOSH or a recognised building-related professional membership would be advantageous. Previous experience within a Local Authority, housing association or social housing environment would be highly desirable. Apply today! Hill & Hill Recruitment Specialise in Technical Property Staff across the whole of the UK and have close to 10 years experience in the sector. If you are looking for a new opportunity, please feel free to get in contact.

New Build Aftercare Officer (18-month Fixed Term Contract) Salary: £26,650 - £30,000 Watford (Hybrid Working: 2-3 days in the office weekly) Full Time, 37 hours per week The Vacancy We are a Community Gateway housing association based in Watford, with over 13,500 homes across Hertfordshire and the surrounding areas. We are committed to providing high-quality homes and delivering excellent customer experiences By listening and learning from our residents, we are driven by what matters most, making improvements that truly make a difference to people's lives. We're looking for a dynamic Aftercare Officer to join our Quality and Aftercare team and play an important role in providing outstanding customer care to customers in our new build homes. Introduction to the role You will be involved with every aspect of post-occupancy support, from coordinating repairs and inspections to resolving issues quickly and keeping customers fully informed throughout their journey. This is not just a desk-based role - you will be out and about visiting new sites and customers as well! This is your chance to make an impact and be part of the development of brand-new homes in Hertfordshire, Buckinghamshire and N.W London Role purpose Reporting to the Aftercare Manager, you will work alongside a high-performing team responsible delivering an excellent aftercare service to internal teams and customers, ensuring effective handovers and resolution of defects following the completion of new build homes. What's the role? Key Accountabilities: Support the delivery and handover of new homes, ensuring all required documentation and data is in place Act as a key point of contact for customer, contractor and developer queries relating to defects and aftercare Participate in handover and void inspections, recording property condition and maintaining accurate records Deliver home demonstrations to ensure customers understand their home and services within their home (i.e. Heating) Manage defects from initial report through to resolution, ensuring works are completed within agreed timescales Support the handling of complaints, dissatisfaction and defect-related service requests Assist with customer satisfaction surveys and use feedback to improve services Contribute to reporting and data analysis within the Aftercare function What are we looking for? Essential: Experience of working in a similar role in a customer-facing environment (preferably in housing or construction) Good working knowledge of Microsoft Office packages Ability to adapt positively to change A proactive problem-solver who thrives in a fast-paced environment. Strong organisational skills and excellent attention to detail Full driving licence and access to a vehicle for business use Desirable: Qualification in Customer Service, Construction or Housing Practice, or the willingness to work towards one Experience managing the full defect lifecycle through to end of defects ideally within the developer or housebuilding industry Familiarity with liaising with third parties, including Employers Agents, Managing Agents and Developers Use of a CRM system What can we offer you? 28 days' annual leave (pro rata) Employer pension contribution of up to 11% Development opportunities Comprehensive employee rewards scheme How we work We embrace agile working - blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click 'apply now', tell us why you've got what it takes, and attach a copy of your current CV. Closing date: 1st September 2026 Interviews: week commencing 7th September 2026 (Please note we reserve the right to close the vacancy early if we receive a large response.)

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported. We are looking to recruit an experienced Resident Liaison Officer to join our Major Works team, supporting the delivery of pre-condition surveys, fire remediation project, Window replacement programme in E2. Based from our site office, you will act as the primary point of contact for residents throughout the project lifecycle, ensuring clear and effective communication before, during and after works are completed within occupied residential properties. As Resident Liaison Officer, you will play a key role in supporting residents throughout planned maintenance programmes, ensuring clear communication, positive customer experiences and effective resolution of resident queries and concerns. You will work closely with site teams, clients and residents to support the smooth delivery of works while maintaining strong customer satisfaction and community engagement. What You'll Deliver Provide a professional, courteous and customer-focused service to all residents throughout planned maintenance programmes. Act as the main point of contact for residents, keeping them informed of works, programme updates and access arrangements. Carry out resident inductions, profiling and consultation visits to identify individual support needs and maintain positive resident relationships. Coordinate written communications including letters, newsletters and programme updates in line with project requirements. Support residents with queries, concerns and complaints, ensuring issues are resolved promptly and professionally. Work closely with Project Managers, Site Managers and operational teams to support the smooth delivery of projects and achievement of KPIs. Maintain accurate manual and electronic records of resident interactions, enquiries, complaints and feedback. Carry out property condition surveys and photographic records prior to works commencing within homes. Attend resident meetings, consultation events and community engagement activities where required. Promote continuous improvement across resident liaison activities, sharing best practice and supporting excellent customer satisfaction outcomes. About You Previous experience within a customer service or resident liaison role, ideally within social housing, planned maintenance or construction environments. Strong communication and interpersonal skills with the ability to build positive relationships with residents, clients and colleagues. Experience managing resident queries, complaints and customer-focused resolutions in a professional manner. Good organisational and administrative skills with the ability to manage multiple priorities and deadlines. Confident using Microsoft Office applications including Outlook, Excel and Word. Understanding of working within occupied homes and customer-sensitive environments desirable. Ability to work independently and collaboratively as part of a wider operational team. Professional, approachable and empathetic communication style. Full UK driving licence required. Enhanced DBS required or willingness to complete the process. What We Offer Salary of up to 35k depending on experience, plus performance-related bonus Car / travel allowance Pension, medical scheme options and life assurance 25 days' holiday + bank holidays Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support 24/7 GP referral and wellbeing support service 1 paid volunteer day £2,000 refer-a-friend bonus after the referee passes probation BYOD allowence Why Axis? Joining Axis means being part of a national organisation delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal opportunity employer. If you require any adjustments during the hiring process, please let us know.

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported. We are looking to recruit an experienced Resident Liaison Officer to join our Major Works team, supporting the delivery of pre-condition surveys, fire remediation projects and related works such as, window and boiler flue replacement programmes on a site in W10. Based on our site office, you will act as the primary point of contact for residents throughout the project lifecycle, ensuring clear and effective communication before, during and after works are completed within occupied residential properties. As Resident Liaison Officer, you will play a key role in supporting residents throughout planned maintenance programmes, ensuring clear communication, positive customer experiences and effective resolution of resident queries and concerns. You will work closely with site team, client and residents to support the smooth delivery of works while maintaining strong customer satisfaction and community engagement. What You'll Deliver Provide a professional, courteous and customer-focused service to all residents throughout planned maintenance programmes. Act as the main point of contact for residents, keeping them informed of works, programme updates and access arrangements. Carry out resident profiling and consultation visits to identify individual support needs and maintain positive resident relationships. Coordinate written communications including letters, newsletters and programme updates in line with project requirements. Support residents with queries, concerns and complaints, ensuring issues are resolved promptly and professionally. Work closely with Project Managers, Site Managers and operational teams to support the smooth delivery of projects and achievement of KPIs. Maintain accurate manual and electronic records of resident interactions, enquiries, complaints and feedback. Carry out property condition surveys and photographic records prior to works commencing within homes. Attend resident meetings, consultation events and community engagement activities where required. Promote continuous improvement across resident liaison activities, sharing best practice and supporting excellent customer satisfaction outcomes. About You Previous experience within a customer service or resident liaison role, ideally within social housing, planned maintenance or construction environments. Strong communication and interpersonal skills with the ability to build positive relationships with residents, clients and colleagues. Experience managing resident queries, complaints and customer-focused resolutions in a professional manner. Good organisational and administrative skills with the ability to manage multiple priorities and deadlines. Confident using Microsoft Office applications including Outlook, Excel and Word. Understanding of working within occupied homes and customer-sensitive environments desirable. Ability to work independently and collaboratively as part of a wider operational team. Professional, approachable and empathetic communication style. Full UK driving licence required. Enhanced DBS required or willingness to complete the process. What We Offer Salary of up to 35k depending on experience, plus performance-related bonus Car/ travel allowance Pension, medical scheme options and life assurance 25 days' holiday + bank holidays Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support 24/7 GP referral and wellbeing support service 1 paid volunteer day £2,000 refer-a-friend bonus after the referee passes probation BYOD allowance Why Axis? Joining Axis means being part of a national organisation delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal opportunity employer. If you require any adjustments during the hiring process, please let us know.

A local authority in the North West is seeking an experienced Private Sector Housing Officer to join their team on an initial 6-month contract . This is an excellent opportunity to work within a busy regulatory service, delivering Private Sector Housing functions while also supporting the Environmental Health team with Statutory Nuisance investigations . The successful candidate will play a key role in protecting residents, improving housing standards, and ensuring compliance with relevant legislation. Key Responsibilities Carry out inspections of private sector residential properties. Assess housing conditions using the Housing Health and Safety Rating System (HHSRS). Investigate complaints relating to housing disrepair, poor housing conditions, and landlord compliance. Prepare and serve statutory notices and undertake enforcement action where necessary. Support the investigation of Statutory Nuisance complaints, including noise and environmental issues. Provide guidance and advice to landlords, tenants, and property managers. Prepare case files, reports, and legal documentation. Work collaboratively with internal departments and external agencies to achieve positive outcomes. Essential Requirements Previous experience working within a local authority Private Sector Housing Team. Strong knowledge of the Housing Act 2004 and HHSRS. Experience undertaking housing inspections and enforcement activity. Experience investigating or supporting Statutory Nuisance cases. Excellent communication and case management skills. Full UK driving licence and access to a vehicle. Desirable Environmental Health qualification or relevant housing qualification. Experience serving improvement notices and undertaking formal enforcement action. Knowledge of Environmental Protection Act 1990 legislation.

Landlord Complaints Investigator Location: East London - Hybrid Rate: £38.31 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 3 months Start Date: ASAP Working Hours: Full-time - 36 Hours Role Summary The successful candidate will manage Stage 2 Housing Management and Assets complaints, ensuring investigations are completed in line with agreed procedures, standards and timescales. You will be responsible for delivering high-quality, detailed responses focused on resolving resident concerns and improving customer experience. The role will also lead relationship management and liaison with the Housing Ombudsman Service, while providing valuable insight to senior management teams and service leads to support continuous improvement across housing services. What You Will Do As A Landlord Complaints Investigator Undertake detailed and impartial investigations into complex Stage 2 Housing Management and Assets complaints. Gather, review and analyse evidence from multiple sources to establish facts and identify appropriate resolutions. Produce clear, accurate and comprehensive complaint responses written in plain English. Ensure all complaints are handled in accordance with agreed procedures, regulatory requirements and service standards. Act as the main point of liaison with the Housing Ombudsman Service, responding to requests and ensuring effective relationship management. Provide insight, recommendations and learning outcomes to senior managers and service leads to improve service delivery. Manage a complex caseload, balancing competing priorities and ensuring deadlines are achieved. What You Will Need As A Landlord Complaints Investigator Demonstrable experience conducting high-quality complaint investigations within a local authority, public sector organisation, regulatory body or similar environment. Strong investigative skills with the ability to research and assess complex issues across a variety of subjects. Experience working with regulatory bodies, including the Housing Ombudsman Service, Local Government & Social Care Ombudsman or similar organisations. Knowledge of housing legislation, regulatory requirements and complaint handling frameworks. Excellent written communication skills with the ability to produce formal responses relating to complex matters. Exceptional verbal communication and interpersonal skills, with the ability to build positive relationships with residents, regulators and internal stakeholders. What's On Offer Competitive rate of £38.31 per hour (Umbrella). Initial 3-month contract opportunity with potential for extension. Opportunity to support meaningful improvements in resident services and complaint handling. Exposure to senior stakeholders and regulatory partners within the housing sector. Application Apply now or contact our consultant to discuss this Landlord Complaints Investigator opportunity.

C&P recruitment are working closely with our client who are looking for a Tenant Liaison Officer to support a six-month window replacement programme in East Kilbride. You will act as the main point of contact between tenants, site teams and the contractor, helping ensure work is completed safely, efficiently and with minimal disruption to residents. Pay rate is negotiable with reference and experience. Working Hours Monday to Thursday: 8:00am-5:00pm Friday: 8:00am-3:30pm Key Responsibilities Contact tenants to arrange access for surveys and window replacement works. Explain the programme, timescales and expected disruption clearly and professionally. Maintain regular communication with residents before, during and after the work. Liaise with site managers, operatives, subcontractors and housing representatives. Identify vulnerable tenants or additional support requirements and coordinate suitable arrangements. Record appointments, access issues, complaints and completed visits accurately. Respond promptly to tenant enquiries and resolve concerns wherever possible. Carry out resident satisfaction checks following completion. Support the site team in keeping the programme on schedule. About You The successful candidate will have: Previous experience in tenant liaison, social housing, customer service or a resident-facing construction role. Strong communication and interpersonal skills. A calm, tactful and professional approach to complaints or difficult situations. Good organisation and administrative skills. Confidence working independently and as part of a busy site team. Competence using email, spreadsheets and standard office systems. What We Offer A six-month temporary assignment starting in October 2026. Full-time weekday hours with an earlier finish on Fridays. The opportunity to support a major housing improvement programme in East Kilbride. A varied role combining tenant engagement, administration and site coordination. If you are interested or know someone who is please call Anita at C&P recruitment on (phone number removed) or email (url removed) Construction and Property Recruitment Ltd is a recruitment business which provides work-finding services to its clients and work-seekers. The Company must process personal data (including sensitive personal data) so that it can provide these services - in doing so, the Company acts as a data controller, for more information on how we store, and process personal data please visit our website and view our Privacy Policy

Electrical Contracts Manager - Social Housing - Property Maintenance Up to 56,000 plus package - Permanent Based in Stratford Our client is a well-established and growing Social Housing Repairs & Maintenance Contractor, delivering high-quality planned and responsive electrical works to local authority and housing association clients. Due to continued growth, they are looking to recruit an experienced Electrical Contracts Manager to join their team based in Stratford. Reporting to the Operations Manager, the successful candidate will be responsible for the day-to-day management and successful delivery of electrical contracts across a portfolio of social housing properties. You will ensure projects are delivered safely, on time, within budget and to the highest quality standards, while maintaining excellent client relationships and ensuring full compliance with current electrical regulations. Key Responsibilities Additional duties include: Manage the operational delivery of electrical contracts across planned maintenance, responsive repairs, voids and capital works within occupied and void social housing properties. Lead and support a team of Supervisors, Electricians and specialist subcontractors, ensuring works are completed safely, efficiently and to agreed service levels. Oversee the delivery of electrical installations, rewires, consumer unit upgrades, EICRs, remedial works, communal electrical systems and associated maintenance programmes. Ensure all electrical works comply with current legislation, including BS7671 Wiring Regulations, Health & Safety legislation and client specifications. Monitor contract performance against KPIs, SLAs and budgets, implementing improvements where required to maximise productivity and customer satisfaction. Carry out regular site inspections, quality audits and safety inspections, ensuring high standards of workmanship and compliance are maintained. Manage project programmes, resources and materials to ensure works are delivered within agreed timescales and budgets. Review certification and technical documentation, ensuring all electrical testing and inspection records are completed accurately and issued promptly. Build and maintain strong working relationships with clients, residents, supply chain partners and internal departments to ensure excellent service delivery. Investigate and resolve technical issues, customer complaints and operational challenges in a professional and timely manner. Support commercial performance by identifying variations, managing costs and assisting with financial reporting, valuations and forecasting. Promote a strong culture of health, safety, quality and customer care throughout all aspects of contract delivery. Ensure engineers maintain the required competencies, training and qualifications to carry out works safely and in accordance with industry standards. About You The successful candidate will have: Proven experience as an Electrical Contracts Manager, Contracts Supervisor or Senior Electrical Project Manager within the Social Housing or Property Maintenance sector. Strong technical knowledge of domestic electrical installations, testing and inspection, EICRs, remedial works, rewires and planned maintenance programmes. Experience managing planned works and responsive maintenance contracts for local authorities or housing associations. Excellent understanding of BS7671 Wiring Regulations, electrical compliance requirements and Health & Safety legislation. Demonstrable experience managing directly employed engineers and subcontractors across multiple live contracts. Strong commercial awareness with experience managing budgets, contract performance and client KPIs. Excellent organisational, communication and stakeholder management skills. Ability to manage multiple projects simultaneously while maintaining high standards of quality and customer service. Proficient in Microsoft Office and contract management systems. Qualifications NVQ Level 3 in Electrical Installation (or equivalent). 18th Edition Wiring Regulations (BS7671). City & Guilds 2391, 2394/2395 or equivalent Inspection & Testing qualification (desirable). ECS Gold Card (desirable). IOSH Managing Safely or NEBOSH (desirable). Full UK Driving Licence.

Repairs Supervisor Salary up to 42,047 Burton Upon Trent Permanent, Full Time Are you an experienced repairs and maintenance professional with a passion for leading teams, delivering excellent customer service, and achieving high-quality results? If so, we'd love to hear from you. We are looking for a proactive and motivated Repairs Supervisor to join our Property Services team. This is an exciting opportunity to play a key role in delivering an efficient, customer-focused responsive repairs service across our homes. About the Role - Reporting to the Repairs Manager, you will be responsible for supervising repairs and maintenance works across our housing stock, ensuring work is delivered safely, efficiently, on time, and to the highest standards. You will lead and support a team of operatives, apprentices, and subcontractors, providing day-to-day supervision, performance management, coaching and technical guidance. You'll work closely with colleagues across Property Services to ensure resources are effectively planned and customer expectations are consistently met. As a customer-facing supervisor, you'll also be a key point of contact for residents, helping to resolve issues, manage complaints, and ensure a positive customer experience throughout the repairs process. Key Responsibilities Lead and supervise responsive repairs and maintenance activities across our housing stock. Manage, motivate and develop a team of operatives. Carry out site inspections, quality checks, risk assessments and toolbox talks. Ensure works are completed safely, efficiently and to the required standards. Monitor productivity, performance and service targets, taking corrective action where required. Coordinate labour resources and support effective scheduling of work. Manage subcontractors and suppliers, ensuring value for money and quality outcomes. Investigate service failures, delays, complaints and insurance claims. Maintain accurate records, reports and audit trails using IT systems. Support continuous service improvement through customer and stakeholder feedback. Contribute to emergency response arrangements and provide supervisory cover across teams when needed. About You - We're looking for someone who can combine strong technical knowledge with excellent leadership and communication skills. You will have: Experience supervising repairs, maintenance or construction-related teams. Strong knowledge of responsive repairs and property maintenance. Experience managing performance, productivity and quality standards. Excellent customer service and problem-solving skills. The ability to plan workloads and manage competing priorities. Experience conducting site inspections and health and safety risk assessments. Confidence in managing subcontractors and controlling service delivery. Good IT skills and experience maintaining accurate records and reports. The ability to build positive working relationships with colleagues, customers and contractors. A full UK driving licence and access to a vehicle. The Company We offer well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire. Over 6,200 properties, ranging from sheltered accommodation to family homes and everything in between. We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 22 years now that is exactly what we have been doing.

Job Title : - Rent Income Manager (Housing) Job type: - 3 month Salary: PAYE - 28.27/hour Job Purpose The Income Manager will lead and manage an effective Income Team responsible for the collection and recovery of rent and other housing-related income across residential and non-residential council properties. The role will oversee rent arrears management, income maximisation, legal recovery action, tenancy sustainment and performance management. The postholder will provide strong leadership to the team, ensure compliance with housing legislation and council policies, and develop effective relationships with internal departments, tenants, legal representatives and external support agencies. The role will have operational responsibility for a significant annual rent roll, ensuring income collection targets are achieved while reducing bad debt and supporting vulnerable residents. Key Roles & Responsibilities Lead and manage the Income Team, including recruitment, induction, training, coaching, performance management and development of Income Officers and Income Assistants. Manage current and former rent arrears, ensuring outstanding balances are actively monitored and recovered in accordance with council policies, statutory requirements and best practice. Oversee complex and high-value arrears cases, including disputed accounts, vulnerable residents, introductory tenancies and cases involving multiple internal or external agencies. Monitor and report on income performance, providing regular reports on arrears, recovery actions, legal cases, payment plans, collection rates and key performance indicators to senior management. Authorise and oversee legal recovery action, including applications for court proceedings and evictions, and represent the Council at court hearings when required. Manage payment arrangements and income recovery strategies, ensuring agreements are regularly reviewed and appropriate action is taken where payment plans are breached. Maximise rental income and minimise bad debt, contributing to the effective management of an annual rent roll of approximately 48 million and ensuring value for money across income and legal costs. Work collaboratively with internal and external stakeholders, including Housing, Revenues, DWP, ICT, legal teams, Citizens Advice and other welfare/support agencies to improve income collection and tenancy sustainment. Develop and maintain effective income collection procedures and systems, including the use of Capita Housing, CRM, Direct Debit facilities and other payment methods to improve efficiency and customer accessibility. Support service development and continuous improvement, deputising for the Head of Income and Financial Inclusion when required, responding to complaints and Member Enquiries, and ensuring excellent customer service and compliance with housing legislation. Qualifications & Experience Relevant Housing qualification, such as CIH accreditation or a recognised professional housing qualification, or currently studying towards one. Proven experience of managing and developing staff, including performance management, coaching and training. Strong experience within social housing, local authority housing or a similar housing management environment. Detailed knowledge of rent arrears management, income recovery and debt collection processes. Good working knowledge of UK housing legislation, housing law and legal procedures relating to rent arrears and possession. Experience of managing complex rent arrears cases, including vulnerable tenants, disputed accounts and payment arrangements. Detailed knowledge of housing benefits, welfare benefits and welfare reform and their impact on rent collection and tenancy sustainment. Experience of preparing performance reports, monitoring KPIs and analysing income collection data. Experience working with housing management systems, CRM systems and/or payment platforms; knowledge of Capita Housing would be advantageous. Strong communication, negotiation and relationship-management skills, with the ability to work effectively with tenants, solicitors, courts, internal departments and external agencies. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Repairs Support Manager Burton Upon Trent Up to 44,072 We have an exciting opportunity to lead and develop the Repairs Support Team, ensuring the efficient planning, scheduling, commercial administration and customer support functions that underpin the delivery of a high-performing responsive repairs and voids service. The postholder will be responsible for maximising workforce productivity through effective management of trade diaries, resource planning and scheduling processes across directly employed operatives and external contractors. The role will provide commercial assurance across all repairs activities, ensuring accurate job costing, robust financial controls and effective validation of subcontractor and materials expenditure. The postholder will provide oversight and support to the complaints and customer feedback function, ensuring complaints are investigated and managed within policy timescales, learning is embedded into service delivery and customer satisfaction is proactively improved through insight-led service enhancements. The role acts as a key link between operational delivery, commercial management and customer experience, providing assurance that repairs services are delivered efficiently, cost effectively and in line with organisational objectives. Essential experience required for the role: Relevant professional qualification or equivalent experience in housing, construction, business administration, commercial management or operational management. Experience managing scheduling, planning or workforce deployment functions within a repairs, maintenance or construction environment. Experience of performance management, service improvement and KPI reporting Experience managing customer complaints and service recovery. Experience working with directly employed labour and subcontractor delivery models. Strong leadership and people management skills. Strong commercial and financial awareness. Excellent analytical and reporting capability. Strong communication and stakeholder management skills. Ability to manage competing priorities and operational pressures. Full UK Driving Licence with ability to travel between office and operational sites as required.

Goodman Masson are currently working with a social housing organisation in London to recruit for an interim Compliance Officer. Pay Rate: £20 - £25ph Umbrella About the Role We are working with a leading organisation within the housing sector who are looking to appoint a Property Services Compliance Officer to join their Property Services and Compliance team. This is an excellent opportunity for an experienced compliance professional to support the delivery of statutory compliance across a diverse property portfolio. Working closely with the Compliance Manager, you will play a key role in monitoring compliance programmes, managing contractor performance, maintaining accurate compliance data, and ensuring all statutory obligations are met. The successful candidate will have strong knowledge of housing compliance requirements, experience managing servicing and maintenance regimes, and the ability to work collaboratively with internal teams, contractors, and external partners. Key Responsibilities Support the Compliance Manager with the effective day-to-day operation of the Property Compliance function. Monitor and manage statutory compliance programmes across areas including: Gas Safety Electrical Safety Fire Safety Asbestos Management Legionella and Water Hygiene Lifts and other safety-critical assets Ensure compliance records, certification, and asset information are accurately maintained across relevant systems. Produce compliance reports, monitor KPIs, and support the identification and management of remedial actions. Carry out quality assurance checks, audits, and inspections to ensure compliance standards are achieved. Review contractor documentation, certificates, and reports to ensure works meet required legislative and quality standards. Support contractor performance management, including attending meetings, reviewing service delivery, and monitoring agreed standards. Assist with procurement, specifications, quotations, and project management of compliance-related remedial works. Support budget monitoring, invoice checking, and financial reporting for compliance activities. Provide technical advice and guidance to internal stakeholders regarding compliance requirements. Respond to customer enquiries, complaints, and service-related queries professionally and efficiently. Contribute towards continuous improvement of compliance processes, policies, and procedures. About You You will have experience working within a property compliance, asset management, or housing services environment, with a strong understanding of statutory compliance requirements. You will have: Experience managing and monitoring compliance servicing and maintenance programmes. Strong knowledge of health and safety legislation and its practical application within property services. Experience reviewing compliance certification and ensuring audit readiness. Experience supervising contractors and monitoring quality standards. Knowledge of property maintenance, building defects, surveying, specifications, quotations, and project delivery. Experience producing reports, monitoring KPIs, and analysing compliance data. Strong organisational skills with the ability to manage competing priorities and meet deadlines. Excellent communication skills with the ability to build effective relationships with contractors, colleagues, and stakeholders. Good IT skills, including strong working knowledge of Microsoft Office packages, particularly Excel. Desirable Experience NEBOSH Health & Safety qualification or equivalent. Experience working within social housing or a regulated housing environment. Experience supporting compliance improvement programmes or implementing new processes. If this role is of interest, please email over your CV to (url removed)

Complaints Officer Manchester, Greater Manchester £31,310.03 per annum Permanent, Full Time 35 hours per week (agile working arrangements in place) Closing date: 16th August 2026 Interview date: 20th August 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by managing complaints through to resolution, ensuring Irwell Valley Homes complies with the Housing Ombudsman Complaint Handling Code, regulatory standards, internal policies and compensation procedures. You ll provide clear, fair, and empathetic support to customers, keeping them informed throughout the complaints process and ensuring each case is investigated impartially and resolved appropriately. Working collaboratively with managers and teams, you ll identify service failures, agree actions to put things right and support learning and improvement from complaints. In this role, you will be responsible for Managing Stage 1 complaints through to resolution within required timescales. Work with managers on complex cases, challenge decisions where appropriate and agree sustainable resolutions. Produce clear, concise and well-reasoned complaint responses, referencing policy, law and good practice where relevant. Engage with customers who remain dissatisfied after Stage 1 and seek to resolve concerns where possible. Escalate complaints to Stage 2 where required, allocating cases to Heads of Service or senior managers. Record learning from complaints in the HIVE and support managers to implement service improvements. We need people who are Knowledge of complaint handling, the Housing Ombudsman Complaint Handling Code, housing regulation and compensation procedures. Experience of complaint handling, investigations and managing cases through to resolution. Strong written and verbal communication skills, with the ability to produce clear, empathetic and professional responses. Ability to manage a varied caseload, meet deadlines, maintain accurate records and provide a clear audit trail. Resilience, empathy and confidence in managing challenging conversations fairly and professionally. IT literate, including Microsoft Office 365 and housing/customer management systems Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.

Complaints Lead - Housing I am working with a well-established public sector housing organisation that is looking to appoint an experienced Complaints Lead to oversee and continuously improve complaint handling across its housing services. This is an excellent opportunity for a highly experienced complaints professional to lead a small team, improve resident outcomes and ensure the organisation maintains high standards of compliance with the Housing Ombudsman Complaint Handling Code. The Role As Complaints Lead, you will take responsibility for the effective management of Stage 1 complaints, Stage 2 complaints and Members' Enquiries. You will act as the principal point of expertise for housing complaints, providing guidance and constructive challenge to managers and operational teams while ensuring residents receive fair, timely, empathetic and evidence-based responses. You will also use resident feedback and complaint data to identify recurring issues, improve services and reduce avoidable complaint escalations. Key Responsibilities Leading and overseeing Stage 1 complaints, Stage 2 complaints and Members' Enquiries Managing and supporting a team of three Complaints Officers Monitoring response times, quality standards and customer outcomes Reviewing complex, sensitive and high-risk complaints Supporting managers with investigations and appropriate resolutions Ensuring complaint actions, commitments and service recovery measures are completed Maintaining compliance with the Housing Ombudsman Complaint Handling Code Supporting Ombudsman investigations, determinations, orders and recommendations Leading annual complaint self-assessments and assurance activity Identifying trends, recurring issues, root causes and emerging risks Producing performance, insight and thematic reports for senior leaders Translating resident feedback into measurable service improvement actions Improving complaint handling capability across housing, repairs, customer services and contractor teams Maintaining accurate complaint records, action trackers and assurance evidence About You To be considered for this position, you will need significant experience managing complaints, investigations or customer feedback within housing, the public sector or another regulated environment. You should also be able to demonstrate: Experience handling complex Stage 1 and Stage 2 housing complaints Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience managing Members' Enquiries and politically sensitive cases Excellent complaint investigation and resolution skills Experience analysing complaint data and identifying improvement opportunities The ability to produce clear reports and present findings to senior stakeholders Experience developing complaint policies, procedures and quality assurance frameworks Strong stakeholder management and influencing skills The confidence to challenge poor performance constructively Strong Microsoft Excel, PowerPoint and performance-reporting skills Previous team management or leadership experience The successful candidate will be resident-focused, resilient and confident when managing challenging situations. You will be able to balance empathy and fairness with accountability, governance and the need to deliver meaningful service improvements. Why Apply? This is an opportunity to take ownership of an important housing complaints function and make a visible impact on resident experience. You will join an organisation committed to improving complaint handling, strengthening accountability and using resident feedback to drive lasting improvements across its housing services. To apply, please send your updated CV or contact me directly for a confidential discussion.