Facilities Manager

Role: Service Manager
Location: Trenchard Lines (On-site)
Salary: up to 45,000 depending on experience
Job Type: Permanent Full Time

We are looking for an experienced Service Manager to lead the delivery of reactive and planned maintenance services across a large, complex estate. This is an excellent opportunity for an experienced Hard FM professional to take ownership of service delivery, contractor performance, compliance and customer satisfaction within a fast-paced operational environment.

Reporting to the Built Estate Manager, you will be responsible for ensuring maintenance activities are delivered safely, efficiently and to the highest standards, while achieving key performance targets and maintaining full statutory compliance.

As Service Manager, you'll oversee the day-to-day delivery of reactive maintenance, planned preventative maintenance (PPM) and minor project works. You'll lead maintenance teams and specialist contractors, ensuring all works are completed safely, on time and in accordance with contractual and legislative requirements.

Your responsibilities will include:

• Managing reactive and planned maintenance programmes across the site.
• Ensuring KPIs, service levels and First Time Fix targets are consistently achieved.
• Carrying out maintenance assurance inspections and reviewing inspection reports.
• Raising remedial works and Statements of Need where required.
• Providing technical support and advice to stakeholders and site management.
• Working closely with Authorised Persons to ensure compliance with JSP 375 and statutory regulations.
• Managing F-Gas, waste and environmental compliance across the estate.
• Identifying opportunities to improve energy efficiency and reduce operating costs.
• Acting as the primary point of contact for maintenance issues, ensuring customer concerns are resolved quickly and professionally.
• Producing reports, monitoring performance and driving continuous service improvement.

About You

You'll be an experienced Maintenance or Facilities Manager with a strong background in Hard FM, building maintenance or engineering services. You'll be comfortable managing multiple workstreams, leading teams and contractors, and ensuring high standards of compliance and customer service.

You'll ideally have:

• Experience managing reactive and planned maintenance contracts.
• A strong understanding of KPI management and service delivery.
• Excellent leadership and people management skills.
• Experience managing high-volume maintenance operations.
• Good knowledge of Health & Safety legislation and compliance requirements.
• IOSH qualification or equivalent (desirable).
• Mechanical or Electrical engineering qualifications (advantageous but not essential).
• Strong organisational, communication and problem-solving skills.
• Full UK Driving Licence.
• Ability to obtain SC Security Clearance.

What's on Offer

• Competitive salary
• 25 days annual leave
• Employer pension contribution
• Private medical cover
• Life assurance
• Ongoing training and career development
• Opportunity to work on a prestigious, secure estate with genuine long-term career prospects

If you're an experienced maintenance professional who enjoys leading teams, driving performance and delivering exceptional service, we'd love to hear from you.