Job Description
A modern residential development is looking for an Estate Manager to be responsible for the smooth running of the Estate s community building, open areas, amenities, and the apartment buildings. The Estate Manager will have previous experience in facilities or estate management and be knowledgeable about relevant health & safety, GDPR, and legal obligations. In addition, the Estate Manager will have excellent customer service and relationship-building skills, be flexible in working at certain times when required, and be highly professional, organised and adaptable.
Applications from ex-military personnel are strongly encouraged
Key Responsibilities:
- Ensure all enquiries and communications are logged and responded to efficiently and effectively
- Inspect the apartment buildings' communal areas, open spaces and amenities
- Support the day-to-day operational management of the community building and open spaces
- Ensure cleaning, maintenance, furniture, fixtures, fittings, operational equipment, and supplies are maintained for the community building
- Ensure the community building complies with all relevant H&S regulations and other statutory requirements
- Respond to incidents, emergencies, accidents, complaints, safeguarding concerns, or operational issues and escalate matters where required
- Take reasonable care of all Employer property, furniture, tools, equipment, keys, radios, IT equipment, access devices, documentation, vehicles, and operational assets entrusted to them or under their control
- Maintain relevant COSHH information, Health & Safety documentation, risk assessments, and operational compliance records
- Monitor the signing in and out of all contractors, visitors, volunteers, and service personnel
- Monitor the workers around the estate and ensure minimum disturbance to residents, and that they are working safely
- Maintain accurate records of incidents, accidents, inspections, operational issues, complaints, and contractor attendance
- Ensure all records and data are maintained securely in accordance with GDPR, legislation and policies
- Assist with operational security arrangements and related operational procedures
- Arrange induction training and actively participate in any relevant briefings and training
- Undertake all mandatory and role-specific training
- Maintain a high level of professionalism and exceed client satisfaction levels
- Set an example to all residents, commercial tenants, visitors, contractors, and members of the public
- Undertake reasonable additional duties as required
Knowledge, skills and qualifications required:
- Previous experience working in facilities or estate/building management
- Strong customer service, teamwork, communication, managerial, and relationship-building skills
- Great IT, health & safety, and admin skills
- Excellent organisational, time management, and problem-solving skills
- Is professional, discreet, and adaptable
- Awareness of Health & Safety, COSHH, safeguarding, GDPR, and compliance obligations.
- Be available to work flexibly when needed, such as on weekends, evenings, bank holidays etc.
Salary: £45,000
Benefits: Bonus, Training, Hols 20+8, Pension
