82 jobs found

Liaison Officer Basildon 35,000 - 40,000 + Fixed Term Contract (12-18 months) + Family Run Business + Career Progression + Supportive Team + Package + Immediate Start Are you a people-focused professional with experience managing customer relationships, coordinating stakeholders or working within property management? Are you looking for a role where your communication skills can make a real difference while becoming an integral part of a close-knit, growing business? This is an exciting opportunity to join a successful, family-run construction company delivering a major cladding remediation project in Basildon for 12-18 months. You'll be the key point of contact between residents, clients and site teams, ensuring clear communication throughout the project and helping deliver an outstanding customer experience. Your Role as a Liaison Officer Will Include: Acting as the main point of contact for residents throughout the cladding remediation project. Providing regular updates on planned works, timescales and project progress. Managing resident enquiries, concerns and complaints professionally and efficiently. Coordinating access arrangements between residents and site teams. Building positive relationships with residents, clients and subcontractors. Maintaining accurate records of communications and resident interactions. Working four days on site in Basildon and one day from the Ilford office. The Successful Liaison Officer Will Need: Previous experience in a customer-facing role such as Property Manager, Housing Officer, Lettings, Customer Service, Resident Liaison or similar. No previous construction experience needed. Excellent communication and relationship-building skills. Strong organisational skills with the ability to manage multiple priorities. A professional, empathetic and approachable manner. A full UK driving licence is desirable. To be based within a commutable distance of Basildon and Ilford. If interested please apply and contact Georgia or Eran. This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Please visit our website at (url removed) to view other positions we are currently handling. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. We will endeavour to respond to all applicants; however, due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted.

Liaison Officer (Utilities) Location: Surrey Salary: 40,000 - 50,000 + Company Van + Fuel Card + 20 Days Holiday + Bank Holidays Job Type: Permanent We are seeking an experienced Customer Liaison Officer to support utility works across Surrey, ensuring customers receive excellent communication throughout gas mains replacement projects. This is an excellent opportunity for someone with Resident Liaison Officer (RLO) experience who enjoys working with the public and delivering exceptional customer service. Responsibilities Act as the main point of contact for residents and businesses affected by works. Keep customers updated throughout projects. Respond to enquiries and resolve complaints professionally. Carry out property visits before, during and after works. Work closely with site teams to minimise disruption. Maintain accurate records of customer interactions. Ensure high levels of customer satisfaction. Requirements Previous Resident Liaison Officer (RLO) or Customer Liaison experience. Utilities or construction sector experience preferred. Excellent communication and interpersonal skills. Strong organisational skills. Full UK Driving Licence. Package 40,000 - 50,000 Company Van Fuel Card 20 Days Holiday plus Bank Holidays Permanent position

I am currently recruiting for an RLO with a well-known developer based in Brentwood. This is a great opportunity for someone with Resident Liaison Officer experience who is looking for a less site-based, more office/admin-focused role. Key details: Temp to perm Hybrid working 3 days office / 2 days WFH Office near Brentwood Station (parking available) Salary: standard RLO market rates The role will focus on improving communication between office teams, site teams and residents across multiple live projects. Candidates will need: Previous RLO experience preferred Strong written and verbal communication skills Confidence using Excel, Word and PowerPoint Good organisation and stakeholder management skills If this could be of interest to you or anyone you know, please apply below.

Bid Writer Social Housing Planned Maintenance Refurbishment Full-time Permanent London Bid Writer job in London supporting the delivery of high-quality tender submissions for social housing, planned maintenance and refurbishment projects, offering the opportunity to join a well-established contractor with a strong pipeline of secured work. The Role This is an excellent opportunity for an experienced Bid Writer to join a successful contractor delivering social housing, planned maintenance, refurbishment and public sector construction projects across London and the South East. Working closely with the pre-construction, estimating, operational, commercial and business development teams, the successful candidate will be responsible for producing high-quality, compelling tender submissions that secure new business opportunities. This role would suit an experienced Bid Writer with a strong background in construction, excellent written communication skills, and the ability to manage multiple tender submissions within strict deadlines. Key Responsibilities Produce high-quality PQQs, SQs, ITTs and tender submissions from initial enquiry through to submission Write compelling, tailored responses that address client requirements and evaluation criteria Coordinate information from estimating, commercial, operational and technical teams Manage bid programmes and ensure all submission deadlines are achieved Review tender documentation and identify key deliverables, risks and submission requirements Maintain and continually improve the bid library, including case studies, CVs and standard responses Ensure all submissions are compliant, accurate and professionally presented Attend bid strategy meetings and contribute to win themes and submission planning Support post-tender interviews and presentations where required Continuously review and improve bid quality, processes and submission success Requirements Previous experience working as a Bid Writer within construction, social housing, planned maintenance or refurbishment Proven experience producing successful PQQs, SQs, ITTs and tender submissions Excellent written communication, proofreading and editing skills Strong organisational skills with the ability to manage multiple bids simultaneously Ability to work collaboratively with operational, commercial and estimating teams Understanding of public sector procurement and framework submissions Proficient in Microsoft Office, particularly Word, Excel and PowerPoint Strong attention to detail and the ability to work effectively under pressure Package & Benefits £60,000 £70,000 depending on experience Competitive benefits package Pension scheme Long-term career progression opportunities Opportunity to work on major social housing and public sector frameworks Collaborative and supportive working environment This Bid Writer role in London offers the opportunity to join a well-established contractor with a strong reputation for delivering social housing and refurbishment projects, playing a key role in securing future work across a growing portfolio. Apply now through Skilled Careers to be considered for this opportunity.

Tenant Liaison Officer Contract 30 weeks Todmorden Are you an organised? Are you self-motivated? Do you like to get the job done? Read on for this TLO position! My client is a main contractor that requires a Tenant Liaison Officer for one of its projects. In agreement with housing association client they would like a they would like an experienced TLO to join the team. They are working on a care home , making alterations and interior upgrades to the property. The position in mind is a single site in Todmorden, they require the TLO to be sat on the project being the point of contact between resident and contractor. You will be a personable but professional individual, ensuring the works can be carried out with minimal interruption to the residence. Dealing with contractors and trades daily basis. Then relaying and communicating to the residence the details of what works will be undertaken. You will have experience as a Tenant liaison officer dealing with local authorities. You will be able to manage your own time and diary, working well with own initiative and motivation. Ensuring projects are completed, with a good representation of the contractor. To apply for the position, get in touch on (phone number removed) or send your CV to (url removed) Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Operations Manager - Social Housing Voids Hemel Hempstead based (with travel) 80K - 95K + Car Allowance + Benefits We are working with a leading contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Hemel Hempstead. The Operations Manager will oversee teams delivering voids programmes for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Managers, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as an Operations Manager delivering social housing voids projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and delivery Driving profitability of the contract to include pricing and delivery of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business that believes the strengths, skills and personalities of their people are the key to the group's success. This is a full time, permanent role for which you will receive up to 95,000 + Car/Allowance + Benefits.

Our client is a well run Blue Chip Construction contractor whom are contracted to provide responsive maintenance and void property works and maintenance on a 10 year framework in the Midlands Area. We are seeking an IT literate and car driving RLO to complement our growing team. Your key responsibilities as an RLO are to ensure that the tenants are updated for all planned work, queries are dealt with in a timely manner and complaints are investigated and findings shared. You will also help the office team dealing with emails and queries Being a key member of the team, you must be proactive in communicating with colleagues to understand work requirements and then keeping the client and tenants up to date with work planned and work in progress. KEY RESPONSIBILITIES Be the first point of contact for job queries and ensure that they are actioned in a timely manner Communicate with all stakeholders for planned and larger works and when work will impact building users in a communal area Responsible for managing and resolving difficulties and complaints regarding the works by liaising and negotiating with all parties with a view to expedient and effective resolution including meeting tenants and clients Raising any concerns with the Contract Manager so that proactive plans are made Support the office team during peaks in demand with emails and general queries Ensure residents are kept informed of all works to be carried out and updated with ongoing progress and changes/adaptions with effective and prompt communication i.e. visits and letters. Follow up with aftercare service to ensure the works are carried out promptly and efficiently Organise Consultation Evenings with tenant groups, record attendees and take minutes of meetings Support and plan social value events within the community Support improvement projects to improve the service delivery to our clients. Please note general areas covered include Sandwell, Tipton, Dudley and surrounds. This a genuine long term opportunity with a fantastic team to work with on a day to day basis. RG Setsquare is acting as an Employment Business in relation to this vacancy.

Customer Liaison Officer (Utilities) Location: Surrey Salary: 40,000 - 50,000 + Company Van + Fuel Card + 20 Days Holiday + Bank Holidays Job Type: Permanent We are seeking an experienced Customer Liaison Officer to support utility works across Surrey, ensuring customers receive excellent communication throughout gas mains replacement projects. This is an excellent opportunity for someone with Resident Liaison Officer (RLO) experience who enjoys working with the public and delivering exceptional customer service. Responsibilities Act as the main point of contact for residents and businesses affected by works. Keep customers updated throughout projects. Respond to enquiries and resolve complaints professionally. Carry out property visits before, during and after works. Work closely with site teams to minimise disruption. Maintain accurate records of customer interactions. Ensure high levels of customer satisfaction. Requirements Previous Resident Liaison Officer (RLO) or Customer Liaison experience. Utilities or construction sector experience preferred. Excellent communication and interpersonal skills. Strong organisational skills. Full UK Driving Licence. Package 40,000 - 50,000 Company Van Fuel Card 20 Days Holiday plus Bank Holidays Permanent position

Senior Contract Manager - Social Housing Refurbishment Externals Ealing 75K - 85K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based Ealing. The Senior Contract Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent Senior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 85K + Car/Allowance + Benefits.

Temporary Accommodation Officer 3-Month Temporary Contract £18 - £20 per hour Hybrid Working We are currently recruiting for a Temporary Accommodation Officer to join a busy and supportive Housing team on an initial 3-month temporary contract. This is an excellent opportunity for a strong administrator who is highly organised, proactive, and able to work effectively in a fast-paced and ever-changing environment. Whilst experience within housing is beneficial, it is not essential. The successful candidate will be a quick learner with the ability to pick up housing legislation and processes as they develop within the role. The Role This is a varied position combining administration, customer service, tenancy support, property inspections, and stakeholder liaison. No two days are the same. You will be responsible for supporting households placed in temporary accommodation, carrying out sign-ups, conducting property inspections, liaising with accommodation providers, and assisting residents to access the support they need. You may also be required to respond to urgent situations, arranging essential items for vulnerable residents and ensuring accommodation is safe, suitable, and compliant. What We're Looking For The ideal candidate will have: Strong administrative experience with exceptional attention to detail. Excellent communication and interpersonal skills. A proactive approach and the confidence to use their own initiative. The ability to remain calm and empathetic when supporting vulnerable individuals. Strong organisational skills and the ability to manage a busy and varied workload. Excellent IT skills, particularly Microsoft Excel, and the ability to quickly learn new systems, including maintenance and finance systems. The ability to work collaboratively as part of a team whilst also managing their own workload effectively. A flexible and adaptable approach to work. Additional Information This role involves a significant amount of time away from the office, including: Signing applicants into temporary accommodation. Conducting property inspections and safety checks. Liaising with accommodation providers and landlords. Supporting vulnerable residents in emergency situations, including sourcing essential household items where required. A full driving licence and access to a vehicle would therefore be highly desirable. What's On Offer? Initial 3-month temporary assignment. Hybrid and flexible working arrangements. A rewarding role where you can make a genuine difference to people's lives. Supportive team environment. Immediate start available. If you are a motivated administrator with strong people skills, a compassionate approach, and the ability to thrive in a varied and rewarding role, we would love to hear from you.

Full Time, Permanent We have an excellent opportunity for a Project Co-ordinator / Resident Liaison Officer on our Welwyn & Hatfield Planned team. This is an exciting opportunity to play a key role in the delivery of refurbishment and planned maintenance projects for housing associations and local authorities, helping us improve homes and create lasting positive impact within communities across the UK. The Role As Project Coordinator/RLO, you will be responsible for supporting the successful delivery of construction refurbishment and planned works projects from inception through to completion. Working closely with Operational and Commercial teams, you will coordinate project activities, manage project documentation, monitor progress and ensure stakeholders remain informed throughout the project lifecycle. You may also be required to visit site to support Resident Liaison Officer (RLO) duties where necessary. You'll help develop project plans, coordinate resources, manage schedules and support risk management activities to ensure projects are delivered on time, within budget and to the highest quality standards. Acting as a key point of contact for clients, subcontractors and internal teams, you'll play a vital role in maintaining strong communication and resolving issues before they impact delivery. The role also involves maintaining project management systems, producing reports, tracking project performance, managing documentation and ensuring information remains accurate and up to date at all times. You'll work collaboratively across departments to remove obstacles, improve processes and contribute to the continued growth of our Planned Works Hub. About You We're looking for a highly organised and proactive individual who thrives in a fast-paced environment and can confidently manage multiple priorities at once. You'll have excellent administrative and coordination skills, with the ability to oversee multiple trackers, manage a high volume of bookings across different clients, and ensure all project information remains accurate and up to date. A professional and friendly telephone manner is essential, as you'll regularly liaise with clients, subcontractors, residents and internal stakeholders. You'll be a strong communicator who can build effective working relationships and provide clear, timely updates to site teams and project stakeholders whenever required. Previous experience in a Project Coordinator, Project Administrator, Resident Liaison Officer or similar role is desirable, ideally within construction, planned works, property services or social housing environments. Strong organisational skills, attention to detail and the ability to manage competing deadlines are key to success in this role. You'll also be confident using Microsoft Office applications, particularly Excel, and comfortable working with project management systems and trackers. This is a fully office-based position, so we're looking for someone who enjoys working collaboratively as part of a busy team and can provide hands-on support to operational and commercial colleagues to help ensure projects are delivered efficiently and to a high standard. You must hold a full UK driving licence and have held it for a minimum of 12 months, as this role includes either a company car or a car allowance. Benefits Company Car / Allowance Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. Please refer to full job description upon completing your application.

Job Advert: Resident Liaison Officer (RLO) - External Works Position: Resident Liaison Officer (RLO) Location: Surrey Contract Type: Temporary (40-week contract) Rate: Negotiable depending on experience Start Date: ASAP About the Role We are seeking an experienced and highly proactive Resident Liaison Officer (RLO) for a 40-week temporary contract in Surrey. Working on behalf of a main contractor, you will act as the primary link between the site delivery team, the client, and the residents during a major external refurbishment programme. The project involves external works on 2 high-rise blocks (approximately 100 units) , focusing on external wall systems, cladding/facade upgrades, and associated external repairs. Key Responsibilities Primary Point of Contact: Act as the first point of contact for all residents, addressing queries, handling complaints, and keeping them updated on the project's progress. Access & Coordination: Coordinate scaffold access, internal surveys, and key dates with residents to ensure minimal disruption and keep the contractor's program on schedule. Resident Communications: Deliver notices, conduct pre-start meetings, and manage expectations regarding noise, scaffolding, and external work sequencing. Record Keeping: Maintain accurate, up-to-date daily logs of resident interactions, complaints, and access agreements. Dispute Resolution: Resolve issues swiftly and professionally on-site to maintain positive community relations. What We Are Looking For Proven RLO Experience: Must have a solid background working as an RLO or Tenant Liaison Officer (TLO) within social housing, ideally on external works, facade remediation, or high-rise/tower block schemes . High-Rise Familiarity: Comfort working with the specific logistics of high-rise developments (e.g., scaffolding, cradle systems, lift coordination) is highly desirable. Exceptional Communication: Outstanding interpersonal skills with a calm, empathetic, and resilient approach to resident needs. Organised & IT Literate: Ability to manage trackers and keep neat records of resident communication. Transport: Full UK driving licence and access to a vehicle for local travel. What's on Offer? A stable 40-week contract Excellent day rates with weekly pay. Great team environment and supportive site management.

Customer Liaison Officer Location: Sheffield Contract: Full-Time Permanent Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Job Title: Temporary Resident Liaison Officer Location: Greater Manchester Contract Type: Temporary (6 Months) Are you passionate about making a difference in the lives of residents? Do you thrive in a dynamic environment where communication and collaboration are key? If so, we have an exciting opportunity for you as a Temporary Resident Liaison Officer! About the Role: As a vital member of our Asset Management Team, you will be at the forefront of our investment and improvement programmes. Your mission? To ensure that residents feel valued and informed throughout every step of the journey. You will build strong relationships, facilitate access for planned works, and deliver outstanding customer experiences. Key Responsibilities: Serve as the primary point of contact for residents during planned investment and asset management initiatives, ensuring timely and clear communication. Collaborate with our Warm Homes delivery partner to engage residents and support energy efficiency improvements. Identify residents needing extra support and coordinate assistance with colleagues and partner organisations. Build positive relationships to maximise participation in planned works and minimise delays. Work closely with the Communities Team to support vulnerable residents and address local issues. Engage with internal teams to deliver a seamless customer experience. Maintain accurate records of resident interactions and monitor satisfaction levels. Promote the benefits of our Warm Homes and investment programmes to residents. What We're Looking For: Experience in a customer-facing, resident engagement or liaison role, ideally within housing or asset management. Exceptional communication and interpersonal skills to foster trust and positive relationships. Strong organisational skills with the ability to manage multiple priorities effectively. Ability to navigate challenging situations with professionalism and empathy. Proficiency in Microsoft Office and housing management systems. Full UK driving licence and access to a vehicle (where required). Desirable Skills: Experience with retrofit or energy efficiency programmes. Knowledge of social housing asset management. Familiarity with safeguarding and tenancy-related issues. Key Competencies: Customer-focused and solution-oriented Excellent communicator and relationship builder Organised, proactive, and adaptable Empathetic and approachable Contact Liam Jones on (url removed) or (phone number removed) to discuss in more detail.

We are currently recruiting for an experienced Customer Liaison Officer to join a leading organisation delivering planned and retrofit refurbishment works in Huddersfield. This is a fantastic opportunity for someone with a background in social housing, tenant liaison, or customer engagement who enjoys building positive relationships with residents and delivering excellent customer service. As a Customer Liaison Officer, you will act as the main point of contact for residents throughout the refurbishment programme, ensuring customers are fully informed, supported, and reassured during the delivery of improvement works. You will work closely with residents, site teams, contractors, and project stakeholders to ensure works are completed smoothly with minimal disruption. The role will support refurbishment works across two tower blocks in the Chisslebank area of Huddersfield, including window replacements, external wall insulation, new bathrooms, plastering, and external improvement works. Key Responsibilities of the Customer Liaision Officer role: Act as the main contact for residents throughout planned and retrofit works. Build positive relationships with tenants and local communities. Communicate works information clearly and manage resident expectations. Handle customer enquiries, concerns, and complaints professionally. Coordinate access arrangements and support the smooth delivery of works. Resolve resident issues, escalating where required. Maintain accurate records of communications and issue resolutions. Liaise with site teams and contractors to deliver excellent customer service. To be successful in this Customer Liaision Officer role, you will have: Previous experience working within the social housing sector. Experience in a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer, or customer-facing role. Strong communication and interpersonal skills with the ability to build rapport with residents. Experience dealing with sensitive situations and resolving customer concerns. Excellent organisational skills with the ability to manage multiple priorities. Strong negotiation skills and a proactive approach to problem-solving. Good IT skills, including Microsoft Office. Full UK driving licence and access to a vehicle. What's on Offer? 18 per hour Temporary full-time opportunity. Mileage expenses paid. Opportunity to work on an important planned and retrofit refurbishment programme. Supportive and established team environment. Immediate opportunity available. If this Customer Liaision Officer role sounds like your next step, apply now or contact Olivia at (url removed)

Resident Liaison Officer (RLO) Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer Location: Brent, West London Rate: £23.00 per hour (Umbrella) Sector: Social Housing Property Services Retrofit & Decarbonisation Mileage: Business mileage reimbursed at 45p per mile About the Role We are looking for an experienced Resident Liaison Officer (RLO) to support the delivery of a social housing retrofit programme across West and South West London. As the main point of contact for residents, you will provide excellent customer service, keep residents informed throughout the works, and help ensure projects are delivered with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the planned works. Build strong relationships with residents and provide regular updates on project progress. Coordinate access and appointments with residents and site teams to minimise disruption. Respond to resident enquiries and resolve concerns professionally and efficiently. Support vulnerable residents with empathy and ensure their individual needs are considered. Maintain accurate records of resident communications and project updates. Candidate Requirements Previous experience as a Resident Liaison Officer , Tenant Liaison Officer , or in a similar role within the social housing sector. Experience working on retrofit, planned maintenance, refurbishment, or decarbonisation projects is highly desirable. Excellent communication and interpersonal skills with the ability to build rapport and manage expectations. Strong organisational and problem-solving skills. Full, clean UK driving licence. What's on Offer £23.00 per hour (Umbrella). Business mileage reimbursed at 45p per mile . Opportunity to work on a high-profile social housing retrofit programme. Long-term contract with a reputable contractor. Apply Now If you have experience as a Resident Liaison Officer within the social housing sector and are looking for your next opportunity, we'd love to hear from you. Click the "Apply Now" button to submit your application today.

CLC is delivering a long-term programme of planned maintenance and refurbishment works on behalf of Norwich City Council, working across occupied residential properties. We re looking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme. This role is critical in ensuring clear communication, managing expectations and supporting residents, particularly those who may be vulnerable, throughout the works. What You ll Be Doing Acting as the primary point of contact for residents during planned refurbishment works Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins Providing clear, timely and empathetic updates on works, programmes and access requirements Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated Managing and resolving resident concerns and complaints professionally and sensitively Liaising closely with site managers, operatives and client representatives to minimise disruption Maintaining accurate records of resident interactions, feedback and actions Supporting smooth delivery of works by ensuring resident communication aligns with site activity This role requires strong interpersonal skills, empathy and the ability to manage challenging situations calmly and professionally. About You You ll bring: Previous experience as a Resident Liaison Officer within social housing or construction Experience supporting planned works, particularly kitchens, bathrooms, painting or refurbishment programmes A strong, empathetic approach when working with residents, including vulnerable individuals Awareness of dementia-related challenges and experience supporting residents with additional needs Excellent communication and interpersonal skills Strong organisational skills and attention to detail A proactive, solution-focused mindset A full UK driving licence (essential) What We Offer Salary up to £27,500 per annum Car allowance Bonu s scheme (eligible after 1 years service) Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

RGsetsquare is hiring a Resident Liaison Officer for a London Housing Contractor. The project is a rolling 2 million Kitchen and Bathrooms programme in South / South West London. The Candidate - will be acting as the main point of contact, managing resident concerns during the planned maintenance works. If you are interested, please apply for the position. Job Title: Resident Liaison Officer Job Location: South London Job Duration: Perm Key Responsibilities: Communication: Keeping residents informed about upcoming works, safety protocols, and schedule changes. Access Management: Scheduling and coordinating property visits and contractor access. Resident Care: Identifying vulnerabilities, resolving complaints, and supporting residents throughout projects. Reporting: Maintaining records of interactions and providing feedback to site teams. My client are looking to pay a competitive salary and are looking to start the suitable candidate to start in July 26. Please apply for the role or feel free to share your CV for (url removed) RG Setsquare is acting as an Employment Agency in relation to this vacancy.

Resident Liaison Officer Job Title: Temporary Resident Liaison Officer Location: Leeds / Yorkshire Region - Field Based Contract: Temporary, 6 months Hours: Monday to Friday, 8:00am - 4:30pm Start Date: Immediate start preferred Pay: 14.50 - 18 DOE Mileage: Expensed We are currently recruiting for a Temporary Resident Liaison Officer to support a busy social housing refurbishment project across the Yorkshire region. This is a 6-month temporary contract , and we are looking for someone who is available to interview and ideally start immediately. The successful candidate must be able to commit to the full duration of the assignment. The role will be field-based, with extensive travel required across areas including North Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool , so a full UK driving licence and access to your own vehicle is essential. Mileage will be expensed. The Role As Resident Liaison Officer, you will act as the main point of contact for residents, ensuring clear communication throughout planned refurbishment and retrofit works. You will be responsible for supporting resident engagement, arranging access appointments, resolving queries, and helping ensure works are delivered smoothly and on schedule. Key Responsibilities Proactively follow up on no-access properties to arrange survey appointments Build positive relationships with residents and local communities Communicate clearly with customers regarding planned works Act as the main point of contact for resident queries and concerns Coordinate access arrangements to help ensure works are completed on time Resolve access-related or resident issues promptly and professionally Escalate more complex issues where required Maintain accurate records of communications, access arrangements and issue resolutions Requirements The successful candidate will have: Previous experience in a similar customer-facing role Experience as a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer or similar would be highly desirable The ability to deal with sensitive situations in a professional and empathetic manner Resilience and strong negotiation skills Good organisational and administrative skills Proficiency in Microsoft Office Full UK driving licence and access to your own vehicle Flexibility to travel across the Yorkshire region and surrounding areas Desirable Experience working within the social housing sector Previous CLO / TLO / RLO experience If you are an experienced Customer Liaison Officer looking for your next temporary opportunity and are available to start quickly, please apply today with your up-to-date CV or call Jess on (phone number removed) Resident liaison officer, tenant liaison officer, customer liaision, social housing, property services, maintenance

Annual salary: up to £34,000.00 Complaints Officer Location: West London Contract: Full Time Permanent Salary: Up to £34,000 We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's Length Management Organisations and Housing Associations. About the Role: We are looking for a Complaints Officer to join our team who can positively represent Mears, working with Octavia Housing Association to provide front facing support and advice for all complaints. Putting the client at the heart of everything we do; ensuring we meet the needs of the business and our client. As a Complaints Officer, you will be working alongside our Octavia contract within the Social housing project, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Key Responsibilities: Help resolve front-line complaints and queries Assist with complaint investigations and ensure thorough documentation Deliver a front-line professional service to our client, ensuring a positive experience Attend customer appointments promptly and to required standards Support the Group Customer Success Manager with operational needs Build and maintain positive relationships between Mears and the client Assist with social value initiatives and customer engagement across all channels Champion social value, internal communications, and the red thread approach Communicate accurate and timely information to customers and operational teams in clear terms Ensure customer feedback is acknowledged and shared with operational teams to improve service Represent Mears professionally as a brand ambassador Adhere to all relevant policies, processes, and procedures Recognise and escalate safeguarding concerns appropriately Work with local authorities, contractors, and support services to resolve complex resident issues Support residents in accessing digital services and inclusive communication Gather resident feedback and satisfaction data to inform service improvements Key Criteria: Experience in handling complaints and resolving queries Experience of working within Social Housing Understanding of Voids & Repairs Clear written and verbal communication skills Great customer service skills Professional telephone manner Experience in community engagement, social value, or resident involvement IT literate and confident using digital systems Effective problem-solving skills Ability to work independently or as part of a team Understanding of tenancy enforcement procedures and anti-social behaviour protocols Awareness of safeguarding principles and how to escalate concerns Ability to manage sensitive conversations with empathy and discretion Experience working with diverse communities and promoting equality and inclusion Knowledge of housing legislation and local authority procedures Ability to take accurate meeting minutes and produce clear written records Benefits: 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies Company Van, Fuel Card and Uniform All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment Apply below or to discuss your application further; contact: Vickie Rudge url removed If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.