We are working with a leading Social Housing Contractor who specialise in energy efficiency, decarbonisation & retrofit works to tenanted Social Housing properties across the UK under the SHDF. The company work across a variety of measures including ventilation, air source heat pumps, ground source heat pumps, EWI, IWI, solar PV installation etc. As a result of increase in workload and being awarded new contracts, they are looking to recruit a Contracts Manager to join them on a permanent basis. This will be covering the company's North East/East Yorkshire region with travel to sites across this region required. The successful candidate will have experience in managing external refurbishment projects, running multiple projects over a widespread geography, working across both JCT and NEC contract forms and ideally, will hold a good knowledge of PAS2030:2019. Manage site personnel, work activities and resources to meet the requirements of individual contracts. Monitor budget Regular client liaison, building a positive working relationships with clients and tenants Develop a programme, monitor progress and ensure the contracts are delivered on time. Ensure contracts comply with Health, Safety and Welfare requirements. Manage the identification of site hazards and ensure assessments and risk control methods are implemented. Ensure the performance of reporting staff are monitor through regular appraisals and reviews. Ensure identified individual development/training needs are met. Maintain the trust and support of reporting personnel Support individuals who have problems that may affect their performance. The successful candidate must be able to demonstrate a stable and progressive career background, and have a strong background in Social Housing/Energy Efficiency works. The salary is competitive for the right individual with relevant experience. If you are interested in this vacancy and would like to apply, please send a copy of your CV to Stephanie at Fawkes & Reece using the contact details provided.
21/08/2026
Full time
We are working with a leading Social Housing Contractor who specialise in energy efficiency, decarbonisation & retrofit works to tenanted Social Housing properties across the UK under the SHDF. The company work across a variety of measures including ventilation, air source heat pumps, ground source heat pumps, EWI, IWI, solar PV installation etc. As a result of increase in workload and being awarded new contracts, they are looking to recruit a Contracts Manager to join them on a permanent basis. This will be covering the company's North East/East Yorkshire region with travel to sites across this region required. The successful candidate will have experience in managing external refurbishment projects, running multiple projects over a widespread geography, working across both JCT and NEC contract forms and ideally, will hold a good knowledge of PAS2030:2019. Manage site personnel, work activities and resources to meet the requirements of individual contracts. Monitor budget Regular client liaison, building a positive working relationships with clients and tenants Develop a programme, monitor progress and ensure the contracts are delivered on time. Ensure contracts comply with Health, Safety and Welfare requirements. Manage the identification of site hazards and ensure assessments and risk control methods are implemented. Ensure the performance of reporting staff are monitor through regular appraisals and reviews. Ensure identified individual development/training needs are met. Maintain the trust and support of reporting personnel Support individuals who have problems that may affect their performance. The successful candidate must be able to demonstrate a stable and progressive career background, and have a strong background in Social Housing/Energy Efficiency works. The salary is competitive for the right individual with relevant experience. If you are interested in this vacancy and would like to apply, please send a copy of your CV to Stephanie at Fawkes & Reece using the contact details provided.
Contract Manager - Externals & Fire Protection Works South London 75K - 85K + Car Allowance + Benefits We are working with a leading contractor operating within the property services market to recruit a Contract Manager to join their highly successful team based in South London. The Contract Manager will oversee teams delivering planned maintenance programs including external refurbishment works and fire protection works to high risk buildings on behalf of housing associations and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Contracts / Project Manager with a determined and motivated attitude. You will be instrumental in managing the contract and leading a team of Site Manager's, Resident Liaison Officers, and subcontractors. Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent This is a full time, permanent role for which you will receive up to 85,000 salary + Car Allowance + Benefits. For more info please apply online now or call Bianca on (phone number removed).
18/08/2026
Full time
Contract Manager - Externals & Fire Protection Works South London 75K - 85K + Car Allowance + Benefits We are working with a leading contractor operating within the property services market to recruit a Contract Manager to join their highly successful team based in South London. The Contract Manager will oversee teams delivering planned maintenance programs including external refurbishment works and fire protection works to high risk buildings on behalf of housing associations and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Contracts / Project Manager with a determined and motivated attitude. You will be instrumental in managing the contract and leading a team of Site Manager's, Resident Liaison Officers, and subcontractors. Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent This is a full time, permanent role for which you will receive up to 85,000 salary + Car Allowance + Benefits. For more info please apply online now or call Bianca on (phone number removed).
Construction & Property Recruitment
East Kilbride, Lanarkshire
C&P recruitment are working closely with our client who are looking for a Tenant Liaison Officer to support a six-month window replacement programme in East Kilbride. You will act as the main point of contact between tenants, site teams and the contractor, helping ensure work is completed safely, efficiently and with minimal disruption to residents. Pay rate is negotiable with reference and experience. Working Hours Monday to Thursday: 8:00am-5:00pm Friday: 8:00am-3:30pm Key Responsibilities Contact tenants to arrange access for surveys and window replacement works. Explain the programme, timescales and expected disruption clearly and professionally. Maintain regular communication with residents before, during and after the work. Liaise with site managers, operatives, subcontractors and housing representatives. Identify vulnerable tenants or additional support requirements and coordinate suitable arrangements. Record appointments, access issues, complaints and completed visits accurately. Respond promptly to tenant enquiries and resolve concerns wherever possible. Carry out resident satisfaction checks following completion. Support the site team in keeping the programme on schedule. About You The successful candidate will have: Previous experience in tenant liaison, social housing, customer service or a resident-facing construction role. Strong communication and interpersonal skills. A calm, tactful and professional approach to complaints or difficult situations. Good organisation and administrative skills. Confidence working independently and as part of a busy site team. Competence using email, spreadsheets and standard office systems. What We Offer A six-month temporary assignment starting in October 2026. Full-time weekday hours with an earlier finish on Fridays. The opportunity to support a major housing improvement programme in East Kilbride. A varied role combining tenant engagement, administration and site coordination. If you are interested or know someone who is please call Anita at C&P recruitment on (phone number removed) or email (url removed) Construction and Property Recruitment Ltd is a recruitment business which provides work-finding services to its clients and work-seekers. The Company must process personal data (including sensitive personal data) so that it can provide these services - in doing so, the Company acts as a data controller, for more information on how we store, and process personal data please visit our website and view our Privacy Policy
18/08/2026
Seasonal
C&P recruitment are working closely with our client who are looking for a Tenant Liaison Officer to support a six-month window replacement programme in East Kilbride. You will act as the main point of contact between tenants, site teams and the contractor, helping ensure work is completed safely, efficiently and with minimal disruption to residents. Pay rate is negotiable with reference and experience. Working Hours Monday to Thursday: 8:00am-5:00pm Friday: 8:00am-3:30pm Key Responsibilities Contact tenants to arrange access for surveys and window replacement works. Explain the programme, timescales and expected disruption clearly and professionally. Maintain regular communication with residents before, during and after the work. Liaise with site managers, operatives, subcontractors and housing representatives. Identify vulnerable tenants or additional support requirements and coordinate suitable arrangements. Record appointments, access issues, complaints and completed visits accurately. Respond promptly to tenant enquiries and resolve concerns wherever possible. Carry out resident satisfaction checks following completion. Support the site team in keeping the programme on schedule. About You The successful candidate will have: Previous experience in tenant liaison, social housing, customer service or a resident-facing construction role. Strong communication and interpersonal skills. A calm, tactful and professional approach to complaints or difficult situations. Good organisation and administrative skills. Confidence working independently and as part of a busy site team. Competence using email, spreadsheets and standard office systems. What We Offer A six-month temporary assignment starting in October 2026. Full-time weekday hours with an earlier finish on Fridays. The opportunity to support a major housing improvement programme in East Kilbride. A varied role combining tenant engagement, administration and site coordination. If you are interested or know someone who is please call Anita at C&P recruitment on (phone number removed) or email (url removed) Construction and Property Recruitment Ltd is a recruitment business which provides work-finding services to its clients and work-seekers. The Company must process personal data (including sensitive personal data) so that it can provide these services - in doing so, the Company acts as a data controller, for more information on how we store, and process personal data please visit our website and view our Privacy Policy
Operations Manager - Social Housing Voids Hemel Hempstead based (with travel) 80K - 95K + Car Allowance + Benefits We are working with a leading contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Hemel Hempstead. The Operations Manager will oversee teams delivering voids programmes for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Managers, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as an Operations Manager delivering social housing voids projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and delivery Driving profitability of the contract to include pricing and delivery of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business that believes the strengths, skills and personalities of their people are the key to the group's success. This is a full time, permanent role for which you will receive up to 95,000 + Car/Allowance + Benefits.
18/08/2026
Full time
Operations Manager - Social Housing Voids Hemel Hempstead based (with travel) 80K - 95K + Car Allowance + Benefits We are working with a leading contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Hemel Hempstead. The Operations Manager will oversee teams delivering voids programmes for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Managers, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as an Operations Manager delivering social housing voids projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and delivery Driving profitability of the contract to include pricing and delivery of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business that believes the strengths, skills and personalities of their people are the key to the group's success. This is a full time, permanent role for which you will receive up to 95,000 + Car/Allowance + Benefits.
Resident Liaison Officer (RLO) East London & Essex Decent Homes & Social Housing Up to 35,000 + Package A well-established refurbishment contractor is looking to recruit an experienced Resident Liaison Officer (RLO) to join their team, working across Decent Homes, social housing and refurbishment projects throughout East London and Essex. This is an office-based role, supporting the delivery of refurbishment frameworks while acting as the key point of contact between residents, the contractor and site teams. The Role As Resident Liaison Officer, you will be responsible for maintaining positive relationships with residents and ensuring they are kept fully informed throughout refurbishment works. You will work closely with operational teams to resolve issues, manage resident communications and ensure a high level of customer satisfaction. Key Responsibilities: Act as the main point of contact for residents throughout refurbishment works. Provide clear and regular communication regarding planned works, access requirements and programme updates. Deal with resident enquiries, complaints and concerns professionally and efficiently. Arrange access to properties and coordinate appointments with residents and site teams. Maintain accurate records of resident interactions and correspondence. Work closely with Site Managers, Contracts Managers and project teams to resolve issues. Carry out resident visits and attend meetings where required. Support the delivery of Decent Homes and social housing refurbishment programmes. Ensure residents receive a high standard of customer service throughout the works. About You The successful candidate will have: Previous RLO experience within Decent Homes, social housing or refurbishment. Specific experience working on Decent Homes schemes is essential. Strong communication and interpersonal skills. Experience dealing directly with residents and tenants. The ability to manage complaints and resolve issues effectively. Good organisational and administrative skills. A professional and approachable manner. A full UK driving licence would be advantageous due to the regional coverage. Package Salary: Up to 35,000 Additional package Office-based position Frameworks covering East London & Essex Long-term opportunity with an established refurbishment contractor Excellent progression opportunities If you are an experienced Resident Liaison Officer with Decent Homes experience and are looking for a stable, long-term opportunity within social housing refurbishment, this could be an excellent opportunity to join a growing contractor.
18/08/2026
Full time
Resident Liaison Officer (RLO) East London & Essex Decent Homes & Social Housing Up to 35,000 + Package A well-established refurbishment contractor is looking to recruit an experienced Resident Liaison Officer (RLO) to join their team, working across Decent Homes, social housing and refurbishment projects throughout East London and Essex. This is an office-based role, supporting the delivery of refurbishment frameworks while acting as the key point of contact between residents, the contractor and site teams. The Role As Resident Liaison Officer, you will be responsible for maintaining positive relationships with residents and ensuring they are kept fully informed throughout refurbishment works. You will work closely with operational teams to resolve issues, manage resident communications and ensure a high level of customer satisfaction. Key Responsibilities: Act as the main point of contact for residents throughout refurbishment works. Provide clear and regular communication regarding planned works, access requirements and programme updates. Deal with resident enquiries, complaints and concerns professionally and efficiently. Arrange access to properties and coordinate appointments with residents and site teams. Maintain accurate records of resident interactions and correspondence. Work closely with Site Managers, Contracts Managers and project teams to resolve issues. Carry out resident visits and attend meetings where required. Support the delivery of Decent Homes and social housing refurbishment programmes. Ensure residents receive a high standard of customer service throughout the works. About You The successful candidate will have: Previous RLO experience within Decent Homes, social housing or refurbishment. Specific experience working on Decent Homes schemes is essential. Strong communication and interpersonal skills. Experience dealing directly with residents and tenants. The ability to manage complaints and resolve issues effectively. Good organisational and administrative skills. A professional and approachable manner. A full UK driving licence would be advantageous due to the regional coverage. Package Salary: Up to 35,000 Additional package Office-based position Frameworks covering East London & Essex Long-term opportunity with an established refurbishment contractor Excellent progression opportunities If you are an experienced Resident Liaison Officer with Decent Homes experience and are looking for a stable, long-term opportunity within social housing refurbishment, this could be an excellent opportunity to join a growing contractor.
Resident Liaison Officer - Regional Main Contractor Location: Brighton, East Sussex Resident Liaison Officer - Regional Main Contractor Location: Brighton, East Sussex Projects: 2 live projects Employment Type: Full-time The Opportunity Hill McGlynn are currently working with a successful and well-established regional main contractor who are looking to appoint an experienced Resident Liaison Officer to support the delivery of two projects in Brighton. Our client delivers a diverse range of construction projects across new build, design and build, and refurbishment, with a strong reputation for quality, professionalism and customer service. This is an excellent opportunity for an experienced Resident Liaison Officer to join an established contractor and play a key role in maintaining positive relationships between the project teams, residents, clients and wider stakeholders. The Role As Resident Liaison Officer, you will act as a key point of contact for residents throughout the construction process, ensuring they are kept fully informed and supported while works are taking place. You will be responsible for managing communication across two Brighton-based projects, working closely with site and project teams to minimise disruption and ensure residents receive a consistently high level of service. Key responsibilities will include: Acting as the main point of contact for residents throughout the projects. Building and maintaining positive relationships with residents, clients and stakeholders. Keeping residents informed of upcoming works, programmes, access requirements and potential disruption. Providing clear and timely communication regarding project activities and progress. Carrying out regular resident visits and maintaining accurate records of communication. Responding professionally to resident enquiries, concerns and complaints. Working closely with Site Managers, Project Managers and the wider construction team to resolve issues. Managing resident expectations and ensuring concerns are escalated and addressed appropriately. Issuing newsletters, letters and other project communications as required. Supporting consultation meetings and resident engagement activities. Assisting with access arrangements where required. Monitoring resident feedback and ensuring relevant information is communicated to the project team. Ensuring all resident liaison activities are recorded and managed in accordance with company procedures. About You We are looking for a confident, approachable and highly organised Resident Liaison Officer with experience working within a construction or refurbishment environment. You will ideally have: Previous experience in a Resident Liaison, Tenant Liaison, Customer Liaison or similar role. Experience working within the construction, housing, refurbishment or property sectors. Excellent communication and interpersonal skills. The confidence to deal with residents, clients and stakeholders at all levels. Strong organisational and administrative skills. The ability to manage multiple projects and competing priorities. A professional, empathetic and solutions-focused approach. The ability to handle sensitive situations and complaints calmly and professionally. Good IT and written communication skills. A full UK driving licence is desirable due to the nature of the role. What's on Offer? The opportunity to join a successful and established regional main contractor. Responsibility across two projects in Brighton. A varied role with significant interaction with residents, clients and project teams. A supportive and collaborative working environment. Long-term career development opportunities. The opportunity to play a key role in the successful delivery of refurbishment and construction projects. Interested? If you're an experienced Resident Liaison Officer looking for your next opportunity with a successful regional main contractor, Hill McGlynn would like to hear from you. Apply today to discuss the role in more detail and find out more about the company, projects and career opportunities available.
14/08/2026
Full time
Resident Liaison Officer - Regional Main Contractor Location: Brighton, East Sussex Resident Liaison Officer - Regional Main Contractor Location: Brighton, East Sussex Projects: 2 live projects Employment Type: Full-time The Opportunity Hill McGlynn are currently working with a successful and well-established regional main contractor who are looking to appoint an experienced Resident Liaison Officer to support the delivery of two projects in Brighton. Our client delivers a diverse range of construction projects across new build, design and build, and refurbishment, with a strong reputation for quality, professionalism and customer service. This is an excellent opportunity for an experienced Resident Liaison Officer to join an established contractor and play a key role in maintaining positive relationships between the project teams, residents, clients and wider stakeholders. The Role As Resident Liaison Officer, you will act as a key point of contact for residents throughout the construction process, ensuring they are kept fully informed and supported while works are taking place. You will be responsible for managing communication across two Brighton-based projects, working closely with site and project teams to minimise disruption and ensure residents receive a consistently high level of service. Key responsibilities will include: Acting as the main point of contact for residents throughout the projects. Building and maintaining positive relationships with residents, clients and stakeholders. Keeping residents informed of upcoming works, programmes, access requirements and potential disruption. Providing clear and timely communication regarding project activities and progress. Carrying out regular resident visits and maintaining accurate records of communication. Responding professionally to resident enquiries, concerns and complaints. Working closely with Site Managers, Project Managers and the wider construction team to resolve issues. Managing resident expectations and ensuring concerns are escalated and addressed appropriately. Issuing newsletters, letters and other project communications as required. Supporting consultation meetings and resident engagement activities. Assisting with access arrangements where required. Monitoring resident feedback and ensuring relevant information is communicated to the project team. Ensuring all resident liaison activities are recorded and managed in accordance with company procedures. About You We are looking for a confident, approachable and highly organised Resident Liaison Officer with experience working within a construction or refurbishment environment. You will ideally have: Previous experience in a Resident Liaison, Tenant Liaison, Customer Liaison or similar role. Experience working within the construction, housing, refurbishment or property sectors. Excellent communication and interpersonal skills. The confidence to deal with residents, clients and stakeholders at all levels. Strong organisational and administrative skills. The ability to manage multiple projects and competing priorities. A professional, empathetic and solutions-focused approach. The ability to handle sensitive situations and complaints calmly and professionally. Good IT and written communication skills. A full UK driving licence is desirable due to the nature of the role. What's on Offer? The opportunity to join a successful and established regional main contractor. Responsibility across two projects in Brighton. A varied role with significant interaction with residents, clients and project teams. A supportive and collaborative working environment. Long-term career development opportunities. The opportunity to play a key role in the successful delivery of refurbishment and construction projects. Interested? If you're an experienced Resident Liaison Officer looking for your next opportunity with a successful regional main contractor, Hill McGlynn would like to hear from you. Apply today to discuss the role in more detail and find out more about the company, projects and career opportunities available.
CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. We're looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Leeds office with travel to sites across the region. As the key link between our delivery teams and residents, you'll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. You'll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You As a Resident Liaison Office, you will have: Experience in a Tenant/Resident Liaison role or customer-facing position within social housing, property maintenance or construction. Strong empathy and the ability to support vulnerable individuals with professionalism and care. Awareness of challenges faced by residents with dementia or other cognitive impairments. Excellent written and verbal communication skills with a calm, approachable manner. Highly organised, proactive and solution-focused. Confident working collaboratively with site teams and clients. Full UK driving licence (essential). What We Offer Up to £34,000 per annum Company vehicle + fuel card (business use) or car allowence Pension scheme and life assurance 25 days' holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You'll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
14/08/2026
Full time
CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide. We're looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Leeds office with travel to sites across the region. As the key link between our delivery teams and residents, you'll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. You'll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You As a Resident Liaison Office, you will have: Experience in a Tenant/Resident Liaison role or customer-facing position within social housing, property maintenance or construction. Strong empathy and the ability to support vulnerable individuals with professionalism and care. Awareness of challenges faced by residents with dementia or other cognitive impairments. Excellent written and verbal communication skills with a calm, approachable manner. Highly organised, proactive and solution-focused. Confident working collaboratively with site teams and clients. Full UK driving licence (essential). What We Offer Up to £34,000 per annum Company vehicle + fuel card (business use) or car allowence Pension scheme and life assurance 25 days' holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You'll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.
Site Manager - Planned Retrofit Works 55k + package Hereford based We are working with a leading Social Housing contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing across the Hereford and Ledbury areas. Work scopes include solar PV, air source heat pumps and window & door replacements. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
13/08/2026
Full time
Site Manager - Planned Retrofit Works 55k + package Hereford based We are working with a leading Social Housing contractor to recruit a proactive Site Manager to deliver an internal and external retrofit refurbishment project on Social Housing across the Hereford and Ledbury areas. Work scopes include solar PV, air source heat pumps and window & door replacements. This is a client facing role, you will be responsible for delivering external refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. You must have experience of delivering similar projects including external cladding with a reputable main contractor, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 55K + car / travel allowance + Benefits. For your chance of securing this role please apply online now!
Resident Liaison Officer (RLO) - Internal & External Works Location: Lewisham Salary: Up to £34,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering a mixture of internal and external planned maintenance works across Lewisham. This is an excellent opportunity to join a well-established contractor on a long-term project, acting as the key link between residents, site teams, and the client to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the programme of works. Communicate project information, work schedules, and access requirements to residents. Arrange appointments, conduct resident visits, and hold pre-start meetings. Manage resident expectations and resolve any queries or complaints professionally. Liaise closely with site managers, supervisors, client representatives, and subcontractors. Support vulnerable residents and ensure appropriate measures are in place throughout the works. Maintain accurate records of resident communications, appointments, and project updates. Attend site and client meetings, providing feedback on resident concerns and customer satisfaction. Promote a high standard of customer care and help ensure projects are delivered on time. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role. Experience working on internal and/or external planned maintenance projects within the social housing sector. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. A proactive, customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
11/08/2026
Full time
Resident Liaison Officer (RLO) - Internal & External Works Location: Lewisham Salary: Up to £34,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering a mixture of internal and external planned maintenance works across Lewisham. This is an excellent opportunity to join a well-established contractor on a long-term project, acting as the key link between residents, site teams, and the client to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the programme of works. Communicate project information, work schedules, and access requirements to residents. Arrange appointments, conduct resident visits, and hold pre-start meetings. Manage resident expectations and resolve any queries or complaints professionally. Liaise closely with site managers, supervisors, client representatives, and subcontractors. Support vulnerable residents and ensure appropriate measures are in place throughout the works. Maintain accurate records of resident communications, appointments, and project updates. Attend site and client meetings, providing feedback on resident concerns and customer satisfaction. Promote a high standard of customer care and help ensure projects are delivered on time. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role. Experience working on internal and/or external planned maintenance projects within the social housing sector. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. A proactive, customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ
Resident Liaison Officer (RLO) Temp to Perm Resident Liaison Officer Tenant Liaison RLO Customer Liaison Social Housing Decarbonisation Job Title: Resident Liaison Officer (RLO) Energy Efficiency & Retrofit Location: Swindon (Covering Wiltshire Regional Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.45 per hour (PAYE) + Weekly Pay Contract Type: Temp to Perm (Immediate contract start with a direct pathway to a permanent role) Hours: Monday to Friday, Standard Day Shift Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Social Housing Experience Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) with a background in social housing refurbishment and energy efficiency schemes looking for long-term career stability We are urgently recruiting a dedicated Resident Liaison Officer based out of Swindon for a Temp to Perm opportunity. You will manage customer-facing operations across active Social Housing Decarbonisation Fund (SHDF) retrofit projects spanning the wider Wiltshire patch . In this role, you will act as the crucial link between local residents, site managers, and trade contractors during live property upgrades (including external/internal wall insulation, window/door replacements, heating, and ventilation works), ensuring clear communication and high tenant satisfaction throughout the programme. Why Apply for This RLO Position Temp to Perm Opportunity: Enjoy immediate weekly pay with a clear, seamless transition into a permanent position. Flexible Pay Options: Earn £23.00 per hour (Umbrella) or £17.45 per hour (PAYE) during the initial temporary phase. High-Growth Sector: Gain long-term career security on major SHDF and PAS 2035 green energy / decarbonisation frameworks. Consistent Work Pattern: Standard Monday to Friday schedule with dependable full-time hours. Key Responsibilities: Resident Engagement & Retrofit Support: Conduct initial home visits, pre-work surveys, and ongoing consultations to explain SHDF energy-efficiency works to residents. Occupied Property Logistics: Serve as the primary point of contact for tenants, coordinating property access, work schedules, and addressing daily enquiries to minimise disruption. Complaint & Issue Resolution: Proactively manage tenant concerns, de-escalate access issues, and liaise with site managers to resolve on-site operational challenges. Wiltshire Patch Coverage: Travel efficiently between properties across Swindon and the surrounding Wiltshire region to conduct home visits and quality check sign-offs. Record Keeping: Maintain detailed resident liaison logs, property access notes, and communication records. Requirements: Relevant Experience: Proven track record as a Resident Liaison Officer (RLO) , Tenant Liaison Officer (TLO) , or Customer Liaison Officer within social housing or decent homes frameworks (experience on insulation / EWI / SHDF schemes highly desirable). Mobility: Must possess a Full UK Driving Licence and access to your own reliable vehicle for daily patch travel across Wiltshire. Key Attributes: Excellent communication skills, high empathy, strong de-escalation abilities, and a reliable, organised approach. How to Apply: If you are a ticketed Resident Liaison Officer seeking a permanent career path in Swindon/Wiltshire, click APPLY NOW with your updated CV for an immediate review.
11/08/2026
Full time
Resident Liaison Officer (RLO) Temp to Perm Resident Liaison Officer Tenant Liaison RLO Customer Liaison Social Housing Decarbonisation Job Title: Resident Liaison Officer (RLO) Energy Efficiency & Retrofit Location: Swindon (Covering Wiltshire Regional Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.45 per hour (PAYE) + Weekly Pay Contract Type: Temp to Perm (Immediate contract start with a direct pathway to a permanent role) Hours: Monday to Friday, Standard Day Shift Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Social Housing Experience Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) with a background in social housing refurbishment and energy efficiency schemes looking for long-term career stability We are urgently recruiting a dedicated Resident Liaison Officer based out of Swindon for a Temp to Perm opportunity. You will manage customer-facing operations across active Social Housing Decarbonisation Fund (SHDF) retrofit projects spanning the wider Wiltshire patch . In this role, you will act as the crucial link between local residents, site managers, and trade contractors during live property upgrades (including external/internal wall insulation, window/door replacements, heating, and ventilation works), ensuring clear communication and high tenant satisfaction throughout the programme. Why Apply for This RLO Position Temp to Perm Opportunity: Enjoy immediate weekly pay with a clear, seamless transition into a permanent position. Flexible Pay Options: Earn £23.00 per hour (Umbrella) or £17.45 per hour (PAYE) during the initial temporary phase. High-Growth Sector: Gain long-term career security on major SHDF and PAS 2035 green energy / decarbonisation frameworks. Consistent Work Pattern: Standard Monday to Friday schedule with dependable full-time hours. Key Responsibilities: Resident Engagement & Retrofit Support: Conduct initial home visits, pre-work surveys, and ongoing consultations to explain SHDF energy-efficiency works to residents. Occupied Property Logistics: Serve as the primary point of contact for tenants, coordinating property access, work schedules, and addressing daily enquiries to minimise disruption. Complaint & Issue Resolution: Proactively manage tenant concerns, de-escalate access issues, and liaise with site managers to resolve on-site operational challenges. Wiltshire Patch Coverage: Travel efficiently between properties across Swindon and the surrounding Wiltshire region to conduct home visits and quality check sign-offs. Record Keeping: Maintain detailed resident liaison logs, property access notes, and communication records. Requirements: Relevant Experience: Proven track record as a Resident Liaison Officer (RLO) , Tenant Liaison Officer (TLO) , or Customer Liaison Officer within social housing or decent homes frameworks (experience on insulation / EWI / SHDF schemes highly desirable). Mobility: Must possess a Full UK Driving Licence and access to your own reliable vehicle for daily patch travel across Wiltshire. Key Attributes: Excellent communication skills, high empathy, strong de-escalation abilities, and a reliable, organised approach. How to Apply: If you are a ticketed Resident Liaison Officer seeking a permanent career path in Swindon/Wiltshire, click APPLY NOW with your updated CV for an immediate review.
Have you been working as a Tenant Liaison Officer and feeling like your managers don't appreciate the work you do? We're working with an excellent company who genuinely value your expertise and see you as an integral part of the team. What you'll get: Up to 34k Car allowance/salary sacrifice company car Company bonus 26 days holiday + 8BH Training and progression Key aspects of the role: Working with site management to ensure tenants are looked after and are informed of the upcoming work primarily around Wakefield, York, Leeds and surround areas in North Yorkshire. Liaise with tenants, addressing any concerns they may have and following the correct procedures to work through them. Customer visits, monitoring works and coordinating with the senior team. Working on Social Housing refurbishment and decarbonisation schemes. What you'll need: Relevant experience working within the Social Housing industry. UK Driving Licence Who you'll be working for: Specialising in refurbishment, retrofit and decarbonisation within the Social Housing industry, you'll be supported all the way through your career with training and qualifications to invest in you. A company with fresh ideas on how to treat their employees and ample industry experience and knowledge, they have been managing teams for decades to success. What's next: If you want to hear more about this Tenant Liaison Officer role please apply with an up-to-date copy of your CV or contact Anna Phillipson in our Sheffield office.
10/08/2026
Full time
Have you been working as a Tenant Liaison Officer and feeling like your managers don't appreciate the work you do? We're working with an excellent company who genuinely value your expertise and see you as an integral part of the team. What you'll get: Up to 34k Car allowance/salary sacrifice company car Company bonus 26 days holiday + 8BH Training and progression Key aspects of the role: Working with site management to ensure tenants are looked after and are informed of the upcoming work primarily around Wakefield, York, Leeds and surround areas in North Yorkshire. Liaise with tenants, addressing any concerns they may have and following the correct procedures to work through them. Customer visits, monitoring works and coordinating with the senior team. Working on Social Housing refurbishment and decarbonisation schemes. What you'll need: Relevant experience working within the Social Housing industry. UK Driving Licence Who you'll be working for: Specialising in refurbishment, retrofit and decarbonisation within the Social Housing industry, you'll be supported all the way through your career with training and qualifications to invest in you. A company with fresh ideas on how to treat their employees and ample industry experience and knowledge, they have been managing teams for decades to success. What's next: If you want to hear more about this Tenant Liaison Officer role please apply with an up-to-date copy of your CV or contact Anna Phillipson in our Sheffield office.
Your new company A London Local Authority is seeking a customer-focused Resident Liaison Officer to join its Asset Management team. Working closely with the Housing Asset Data Manager, Stock Condition Surveyor and wider Property Services team, you will play a key role in ensuring residents remain informed, engaged and supported throughout property surveys, inspections and planned investment programmes.This is an excellent opportunity for an experienced housing professional who enjoys building positive relationships with residents whilst helping to improve housing services and property standards across the borough. Your new role As Resident Liaison Officer, you will act as the key point of contact between residents and the Asset Management team, ensuring effective communication regarding stock condition surveys, EPC assessments, property inspections and planned works programmes.You will be responsible for arranging appointments, managing resident enquiries, addressing concerns and ensuring residents receive clear and timely information about upcoming surveys and investment works. The role will require close collaboration with surveyors, contractors and internal stakeholders to help deliver a customer-focused service. What you'll need to succeed Previous experience working as a Resident Liaison Officer, Housing Officer, Customer Liaison Officer or similar role within housing, property or construction. Experience engaging with tenants, leaseholders and residents in a social housing or local authority environment. Strong communication and stakeholder management skills. Ability to manage sensitive situations professionally and empathetically. Experience coordinating appointments and managing customer enquiries. Strong administrative and organisational skills. Good IT skills, including Microsoft Office applications and housing management systems. Ability to work independently whilst supporting a wider project team. Desirable Knowledge of stock condition surveys and planned maintenance programmes. Experience supporting capital works, retrofit, compliance or asset management projects. Understanding of social housing regulations and customer service best practices. Experience working with diverse communities and vulnerable residents. What you'll get in return Competitive salary package. Membership of the Local Government Pension Scheme with generous employer contributions. Flexible and hybrid working arrangements. Generous annual leave entitlement. Ongoing learning and development opportunities. Opportunity to contribute towards improving homes and services for residents across a major London borough. Supportive and collaborative working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
07/08/2026
Full time
Your new company A London Local Authority is seeking a customer-focused Resident Liaison Officer to join its Asset Management team. Working closely with the Housing Asset Data Manager, Stock Condition Surveyor and wider Property Services team, you will play a key role in ensuring residents remain informed, engaged and supported throughout property surveys, inspections and planned investment programmes.This is an excellent opportunity for an experienced housing professional who enjoys building positive relationships with residents whilst helping to improve housing services and property standards across the borough. Your new role As Resident Liaison Officer, you will act as the key point of contact between residents and the Asset Management team, ensuring effective communication regarding stock condition surveys, EPC assessments, property inspections and planned works programmes.You will be responsible for arranging appointments, managing resident enquiries, addressing concerns and ensuring residents receive clear and timely information about upcoming surveys and investment works. The role will require close collaboration with surveyors, contractors and internal stakeholders to help deliver a customer-focused service. What you'll need to succeed Previous experience working as a Resident Liaison Officer, Housing Officer, Customer Liaison Officer or similar role within housing, property or construction. Experience engaging with tenants, leaseholders and residents in a social housing or local authority environment. Strong communication and stakeholder management skills. Ability to manage sensitive situations professionally and empathetically. Experience coordinating appointments and managing customer enquiries. Strong administrative and organisational skills. Good IT skills, including Microsoft Office applications and housing management systems. Ability to work independently whilst supporting a wider project team. Desirable Knowledge of stock condition surveys and planned maintenance programmes. Experience supporting capital works, retrofit, compliance or asset management projects. Understanding of social housing regulations and customer service best practices. Experience working with diverse communities and vulnerable residents. What you'll get in return Competitive salary package. Membership of the Local Government Pension Scheme with generous employer contributions. Flexible and hybrid working arrangements. Generous annual leave entitlement. Ongoing learning and development opportunities. Opportunity to contribute towards improving homes and services for residents across a major London borough. Supportive and collaborative working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Site Manager - External Planned Works 52k + car allowance or company vehicle Birmingham Full-Time, permanent position We are working with a leading Social Housing Contractor to recruit an experienced Site Manager to deliver a Planned Maintenance program in tenanted properties across Birmingham. Scope of works includes roofing, EWI, scaffolding, window replacements, brick slip and FRA works, across live environments. This is a client facing role where you will be responsible for delivering refurbishment programs through effective management of your site team of Assistant Site Managers and Customer Service Officers. We are looking for candidates with proven experience of driving successful delivery through effective management, whilst ensuring health and safety standards are adhered to at all times. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 52K plus package. For your chance of securing this role please apply online now!
06/08/2026
Full time
Site Manager - External Planned Works 52k + car allowance or company vehicle Birmingham Full-Time, permanent position We are working with a leading Social Housing Contractor to recruit an experienced Site Manager to deliver a Planned Maintenance program in tenanted properties across Birmingham. Scope of works includes roofing, EWI, scaffolding, window replacements, brick slip and FRA works, across live environments. This is a client facing role where you will be responsible for delivering refurbishment programs through effective management of your site team of Assistant Site Managers and Customer Service Officers. We are looking for candidates with proven experience of driving successful delivery through effective management, whilst ensuring health and safety standards are adhered to at all times. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 52K plus package. For your chance of securing this role please apply online now!
I'm looking for a Resident Liaison Officer for an onsite role working with residents living within Social Housing properties. This role will be focussing on decarb and retrofit works covering Birmingham and Tewkesbury - and will involve travel. A company van and fuel card will be supplied from day one. The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with residents Discussing with tenants the Retrofit works that will be carried out, such as: Solar Installations Cavity Wall barriers Loft Insulations Window and Door replacements Air Source Heat Pump installations I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence Experience with Retrofit works And in return, the Resident Liaison Officer will receive: 21 per hour Company Van and Fuel Card ongoing work If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info
06/08/2026
Contract
I'm looking for a Resident Liaison Officer for an onsite role working with residents living within Social Housing properties. This role will be focussing on decarb and retrofit works covering Birmingham and Tewkesbury - and will involve travel. A company van and fuel card will be supplied from day one. The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with residents Discussing with tenants the Retrofit works that will be carried out, such as: Solar Installations Cavity Wall barriers Loft Insulations Window and Door replacements Air Source Heat Pump installations I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence Experience with Retrofit works And in return, the Resident Liaison Officer will receive: 21 per hour Company Van and Fuel Card ongoing work If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info
I'm looking for a Resident Liaison Officer for an onsite role working with residents living within Social Housing properties. This role will be focussing on decarb and retrofit works covering Worcestershire - and will involve travel. A company van and fuel card will be supplied from day one The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with residents I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence And in return, the Resident Liaison Officer will receive: 18 per hour Company Van and Fuel Card ongoing work If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info
05/08/2026
Contract
I'm looking for a Resident Liaison Officer for an onsite role working with residents living within Social Housing properties. This role will be focussing on decarb and retrofit works covering Worcestershire - and will involve travel. A company van and fuel card will be supplied from day one The duties of the Resident Liaison Officer will include: Commuicating with tenants & booking in works Attending site visits with Site Manager and the Team Dealing with any issues arising with residents I'm looking to speak to a Resident Liaison Officer that has: Previous social housing experience Full UK Driving Licence And in return, the Resident Liaison Officer will receive: 18 per hour Company Van and Fuel Card ongoing work If you're interested in this Resident Liaison Officer role, then please apply online or call/email (url removed) on (phone number removed) for more info
We are working with a well-established and reputable Main Contractor who have a great company culture and ethos - the company genuinely value their staff and treat their employees well and as such have great staff retention rates. The company are proud to give back to the communities they serve, by championing local employment, fostering development and career progression and ensuring a positive work environment for all staff. The company specialise in Social Housing refurbishments across Greater Manchester, working within tenanted properties with the aim to improve the condition of homes across the region. The company work across internal refurbishments, external refurbishments, fire safety upgrades and energy efficiency upgrades. They are looking for an Assistant Site Manager / Resident Liaison Officer (this is a dual role) to join their team. This would suit a candidate who worked initially as a RLO and has since stepped up to an Assistant Site Manager position. This is a great opportunity to join a well-established Main Contractor who have a healthy pipeline of work and operate on a number of schemes. You will be reporting into a Site Manager and your responsibilities will include: The smooth operational running of the site, ensuring the programme of works is completed within correct timescales and budget. Ensuring health & safety is maintained and creating a positive attitude towards H&S throughout the team Monitoring the quality of work Liaising with the client Liaising with residents and ensuring they are kept updated with the construction process Ordering materials Experience needed: SMSTS/SSSTS, CSCS and First Aid are required tickets, along with a proven track record of successfully delivering Social Housing Refurbishment schemes. You must be able to demonstrate a stable and progressive career history on your CV. The salary on offer is 36-40k (depending on experience) plus 4k car allowance and other benefits. If you are interested in this position and would like to apply, please email a copy of your CV to Stephanie at Fawkes & Reece, using the contact details provided
05/08/2026
Full time
We are working with a well-established and reputable Main Contractor who have a great company culture and ethos - the company genuinely value their staff and treat their employees well and as such have great staff retention rates. The company are proud to give back to the communities they serve, by championing local employment, fostering development and career progression and ensuring a positive work environment for all staff. The company specialise in Social Housing refurbishments across Greater Manchester, working within tenanted properties with the aim to improve the condition of homes across the region. The company work across internal refurbishments, external refurbishments, fire safety upgrades and energy efficiency upgrades. They are looking for an Assistant Site Manager / Resident Liaison Officer (this is a dual role) to join their team. This would suit a candidate who worked initially as a RLO and has since stepped up to an Assistant Site Manager position. This is a great opportunity to join a well-established Main Contractor who have a healthy pipeline of work and operate on a number of schemes. You will be reporting into a Site Manager and your responsibilities will include: The smooth operational running of the site, ensuring the programme of works is completed within correct timescales and budget. Ensuring health & safety is maintained and creating a positive attitude towards H&S throughout the team Monitoring the quality of work Liaising with the client Liaising with residents and ensuring they are kept updated with the construction process Ordering materials Experience needed: SMSTS/SSSTS, CSCS and First Aid are required tickets, along with a proven track record of successfully delivering Social Housing Refurbishment schemes. You must be able to demonstrate a stable and progressive career history on your CV. The salary on offer is 36-40k (depending on experience) plus 4k car allowance and other benefits. If you are interested in this position and would like to apply, please email a copy of your CV to Stephanie at Fawkes & Reece, using the contact details provided
Resident Liaison Officer (RLO) Resident Liaison Officer Tenant Liaison RLO Customer Liaison Social Housing Job Title: Resident Liaison Officer (RLO) Location: Wembley (Covering local regional patch) Pay Rate: £23.00 per hour (Weekly Pay) Contract Type: Full-Time, Contract / Ongoing Hours: Monday to Friday, Standard Business Hours Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Excellent Punctuality & Reliability Are you an experienced, reliable, and punctual Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) looking for a high-paying contract role in Hertfordshire We are urgently recruiting a dedicated Resident Liaison Officer based out of Wembley to manage customer-facing operations across live social housing schemes in the Hertfordshire patch. Acting as the vital link between residents, site managers, and trade contractors, you will ensure clear communication, high customer satisfaction, and minimal disruption during ongoing refurbishment and maintenance works. Why Apply for This RLO Position Competitive Hourly Rate: High market pay at £23.00 per hour . Local Patch: Based out of Wembley Consistent Hours: Full-time Monday to Friday routine with dependable weekly pay. Key Responsibilities: Tenant Engagement & Liaison: Act as the first point of contact for residents, delivering clear updates regarding work schedules, access requirements, and project timelines. Site & Home Visits: Conduct pre-work surveys, home visits, and final sign-offs across properties in the local Hertfordshire patch. Issue & Complaint Resolution: Proactively manage tenant enquiries, address access issues, and de-escalate complaints to maintain positive community relations. Operational Collaboration: Work closely with Site Managers, supervisors, and sub-contractors to ensure works remain on schedule and tenant needs are respected. Record Keeping: Maintain accurate liaison logs, resident communication records, and property access schedules. Requirements: Experience: Demonstrable background as a Resident Liaison Officer (RLO) , Tenant Liaison Officer (TLO) , or Customer Liaison Officer within social housing or decent homes frameworks. Mobility: Must hold a Full UK Driving Licence and have access to your own reliable vehicle for daily site travel across the Wembley and NW London area. Key Traits: Outstanding punctuality, high reliability, strong de-escalation skills, and a professional, empathetic approach with residents. How to Apply: If you are a ticketed, reliable Resident Liaison Officer based in or around Ware / Hertfordshire ready for an immediate start, click APPLY NOW with your updated CV for an immediate review.
04/08/2026
Full time
Resident Liaison Officer (RLO) Resident Liaison Officer Tenant Liaison RLO Customer Liaison Social Housing Job Title: Resident Liaison Officer (RLO) Location: Wembley (Covering local regional patch) Pay Rate: £23.00 per hour (Weekly Pay) Contract Type: Full-Time, Contract / Ongoing Hours: Monday to Friday, Standard Business Hours Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Excellent Punctuality & Reliability Are you an experienced, reliable, and punctual Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) looking for a high-paying contract role in Hertfordshire We are urgently recruiting a dedicated Resident Liaison Officer based out of Wembley to manage customer-facing operations across live social housing schemes in the Hertfordshire patch. Acting as the vital link between residents, site managers, and trade contractors, you will ensure clear communication, high customer satisfaction, and minimal disruption during ongoing refurbishment and maintenance works. Why Apply for This RLO Position Competitive Hourly Rate: High market pay at £23.00 per hour . Local Patch: Based out of Wembley Consistent Hours: Full-time Monday to Friday routine with dependable weekly pay. Key Responsibilities: Tenant Engagement & Liaison: Act as the first point of contact for residents, delivering clear updates regarding work schedules, access requirements, and project timelines. Site & Home Visits: Conduct pre-work surveys, home visits, and final sign-offs across properties in the local Hertfordshire patch. Issue & Complaint Resolution: Proactively manage tenant enquiries, address access issues, and de-escalate complaints to maintain positive community relations. Operational Collaboration: Work closely with Site Managers, supervisors, and sub-contractors to ensure works remain on schedule and tenant needs are respected. Record Keeping: Maintain accurate liaison logs, resident communication records, and property access schedules. Requirements: Experience: Demonstrable background as a Resident Liaison Officer (RLO) , Tenant Liaison Officer (TLO) , or Customer Liaison Officer within social housing or decent homes frameworks. Mobility: Must hold a Full UK Driving Licence and have access to your own reliable vehicle for daily site travel across the Wembley and NW London area. Key Traits: Outstanding punctuality, high reliability, strong de-escalation skills, and a professional, empathetic approach with residents. How to Apply: If you are a ticketed, reliable Resident Liaison Officer based in or around Ware / Hertfordshire ready for an immediate start, click APPLY NOW with your updated CV for an immediate review.
Resident Liaison Officer (RLO) - External Planned Works Location: Gravesham and Dover Rate: £19 per hour Contract: Temporary (12 Weeks) Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a 12-week temporary contract supporting an external planned maintenance programme across Gravesham and Dover. This is an excellent opportunity for an experienced RLO to play a key role in delivering external refurbishment works to occupied social housing properties. You will act as the main point of contact for residents, ensuring they are kept fully informed throughout the programme while delivering an exceptional level of customer service. Key Responsibilities: Act as the primary point of contact for residents throughout the external works programme. Keep residents informed of work schedules, access requirements and project updates. Carry out resident consultations, property visits and pre-start meetings where required. Build positive relationships with residents and manage expectations throughout the project. Respond to resident enquiries, concerns and complaints, ensuring timely resolutions. Work closely with site managers, supervisors and operatives to coordinate works and resident access. Provide additional support to vulnerable residents and ensure individual needs are considered. Maintain accurate records of resident communications, appointments and project progress. Attend site and client meetings, providing updates on resident feedback and any ongoing issues. Promote excellent customer service and help achieve high resident satisfaction levels. Skills & Experience: Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience working within social housing, planned maintenance, external refurbishment or property services is highly desirable. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage a busy workload. Confident using Microsoft Office and internal management systems. Full UK driving licence preferred. A proactive, professional and customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. We are an equal opportunities employer. INDTJ
04/08/2026
Seasonal
Resident Liaison Officer (RLO) - External Planned Works Location: Gravesham and Dover Rate: £19 per hour Contract: Temporary (12 Weeks) Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a 12-week temporary contract supporting an external planned maintenance programme across Gravesham and Dover. This is an excellent opportunity for an experienced RLO to play a key role in delivering external refurbishment works to occupied social housing properties. You will act as the main point of contact for residents, ensuring they are kept fully informed throughout the programme while delivering an exceptional level of customer service. Key Responsibilities: Act as the primary point of contact for residents throughout the external works programme. Keep residents informed of work schedules, access requirements and project updates. Carry out resident consultations, property visits and pre-start meetings where required. Build positive relationships with residents and manage expectations throughout the project. Respond to resident enquiries, concerns and complaints, ensuring timely resolutions. Work closely with site managers, supervisors and operatives to coordinate works and resident access. Provide additional support to vulnerable residents and ensure individual needs are considered. Maintain accurate records of resident communications, appointments and project progress. Attend site and client meetings, providing updates on resident feedback and any ongoing issues. Promote excellent customer service and help achieve high resident satisfaction levels. Skills & Experience: Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience working within social housing, planned maintenance, external refurbishment or property services is highly desirable. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage a busy workload. Confident using Microsoft Office and internal management systems. Full UK driving licence preferred. A proactive, professional and customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. We are an equal opportunities employer. INDTJ
Location: Office-based, Monday-Friday (09:00-18:00) Overview My client is seeking an experienced Chartered Commercial Property Manager (MRICS) to join their growing team. This is a key role responsible for managing a diverse property portfolio (office, industrial, retail), optimising asset performance, and providing expert advice across the business. The successful candidate will combine strong technical surveying expertise with commercial awareness and a proactive approach to property and asset management. Key Responsibilities Take full responsibility for a portfolio of commercial properties, maintaining a detailed understanding of income, lease events, opportunities, and local market conditions. Apply high-level professional surveying skills as part of the commercial property team. Provide expert property and estate management advice to internal stakeholders across the business. Deliver a full range of property management services, including: Tenant liaison Accounts enquiries Rent arrears management Carry out regular site inspections and ensure assets are well maintained and compliant. Manage all day-to-day landlord and tenant matters, including: Lettings and leasing Rent reviews and lease renewals Assignments, sub-letting, and alterations Budgeting and financial forecasting Lead on letting vacant properties and minimising void periods. Manage and administer service charge budgets and recovery where applicable. Oversee refurbishment and improvement projects (capital and revenue), liaising closely with the building surveyor. Build and maintain strong working relationships with tenants, on-site staff, and internal teams. Support property acquisitions and disposals, including both planned and opportunistic transactions. Negotiate easements and wayleaves as required. Maintain accurate and up-to-date property records and database information. Manage vacant properties and sites pending development. Prepare and present reports covering key asset management areas such as: Voids Arrears Rent reviews Lease renewals Dilapidations Projects Contribute to the preparation and delivery of capital expenditure strategies. Candidate Requirements MRICS qualified (essential) Proven experience in commercial property management Strong working knowledge of landlord & tenant matters and lease structures Excellent negotiation and communication skills Commercially astute with a proactive and solutions-driven approach Ability to manage multiple assets and projects simultaneously Strong organisational skills and attention to detail This is a great chance for a property manager looking If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
04/08/2026
Full time
Location: Office-based, Monday-Friday (09:00-18:00) Overview My client is seeking an experienced Chartered Commercial Property Manager (MRICS) to join their growing team. This is a key role responsible for managing a diverse property portfolio (office, industrial, retail), optimising asset performance, and providing expert advice across the business. The successful candidate will combine strong technical surveying expertise with commercial awareness and a proactive approach to property and asset management. Key Responsibilities Take full responsibility for a portfolio of commercial properties, maintaining a detailed understanding of income, lease events, opportunities, and local market conditions. Apply high-level professional surveying skills as part of the commercial property team. Provide expert property and estate management advice to internal stakeholders across the business. Deliver a full range of property management services, including: Tenant liaison Accounts enquiries Rent arrears management Carry out regular site inspections and ensure assets are well maintained and compliant. Manage all day-to-day landlord and tenant matters, including: Lettings and leasing Rent reviews and lease renewals Assignments, sub-letting, and alterations Budgeting and financial forecasting Lead on letting vacant properties and minimising void periods. Manage and administer service charge budgets and recovery where applicable. Oversee refurbishment and improvement projects (capital and revenue), liaising closely with the building surveyor. Build and maintain strong working relationships with tenants, on-site staff, and internal teams. Support property acquisitions and disposals, including both planned and opportunistic transactions. Negotiate easements and wayleaves as required. Maintain accurate and up-to-date property records and database information. Manage vacant properties and sites pending development. Prepare and present reports covering key asset management areas such as: Voids Arrears Rent reviews Lease renewals Dilapidations Projects Contribute to the preparation and delivery of capital expenditure strategies. Candidate Requirements MRICS qualified (essential) Proven experience in commercial property management Strong working knowledge of landlord & tenant matters and lease structures Excellent negotiation and communication skills Commercially astute with a proactive and solutions-driven approach Ability to manage multiple assets and projects simultaneously Strong organisational skills and attention to detail This is a great chance for a property manager looking If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
NPP are recruiting for an assistant site manager to perform duties supporting the site team on an ongoing social housing retrofit project in the Chester area Our client is a specialist in retrofit and EWI works in the social housing sector Core Responsibilities Site Operations: Help the lead site manager coordinate daily tasks, material deliveries, and subcontractor schedules. Quality & Safety: Perform safety audits, risk assessments, and quality control checks to meet legal standards and project goals. Resident Liaison: Work alongside Resident Liaison Officers to ensure minimum disruption to tenants living in occupied properties. Progress Tracking: Monitor project milestones, resolve snags, and complete handover records. Essential Requirements Experience: Prior background as a site supervisor or assistant manager in residential or social housing refurbishment. Certifications: Valid CSCS card and First Aid at Work certification. Safety Training: SSSTS or SMSTS certification Driving Licence: Full UK driving licence, as travel between local sites is often required How to Apply: This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency. Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
04/08/2026
Seasonal
NPP are recruiting for an assistant site manager to perform duties supporting the site team on an ongoing social housing retrofit project in the Chester area Our client is a specialist in retrofit and EWI works in the social housing sector Core Responsibilities Site Operations: Help the lead site manager coordinate daily tasks, material deliveries, and subcontractor schedules. Quality & Safety: Perform safety audits, risk assessments, and quality control checks to meet legal standards and project goals. Resident Liaison: Work alongside Resident Liaison Officers to ensure minimum disruption to tenants living in occupied properties. Progress Tracking: Monitor project milestones, resolve snags, and complete handover records. Essential Requirements Experience: Prior background as a site supervisor or assistant manager in residential or social housing refurbishment. Certifications: Valid CSCS card and First Aid at Work certification. Safety Training: SSSTS or SMSTS certification Driving Licence: Full UK driving licence, as travel between local sites is often required How to Apply: This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency. Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
