45 jobs found

Resident Liaison Officer - Ealing- Planned Maintenance Salary: Up to £34K + package Location: Ealing Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Ealing area. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ

Building Safety Manager Our Client is looking for Building Saftety Manager to provide professional leadership and assurance in the management of building safety for the Council's HRBs. Lead the operational management of building safety for designated HRBs within the council's housing stock. - Oversee compliance with the Building Safety Act 2022, Fire Safety Act 2021, the Regulatory Reform (Fire Safety) Order 2005 and the Fire Safety (Residential Evacuation Plans) (England) Regulations 2025, ensuring that statutory duties are fully discharged. - Build, maintain and review Building Safety Cases and Building Safety Case Reports, ensuring accurate documentation, up-to-date records and evidence of effective control measures. - Undertake and coordinate regular building inspections, reviews, assessments and audits relating to structural and fire & building safety. - Work with the Fire & Building Safety Manager, Head of Fire & Building Safety and other stakeholders to identify and mitigate building safety risks. - Develop and implement building safety management systems and procedures in line with statutory requirements and best practice. - Coordinate with the Housing, Asset Management and Repairs teams to ensure safety related actions are prioritised and completed. - Promote and facilitate resident engagement, providing clear and accessible information about safety measures, responsibilities and performance. - Undertake or oversee minor physical works to improve building safety - such as installing or upgrading fire safety signage, information displays or wayfinding systems in accordance with regulatory requirements. - Oversee procurement and delivery of major building safety works - including fire safety, fa ade, life safety systems and structural upgrades in higher-risk buildings (HRBs). - Act as a key liaison with the Building Safety Regulator and London Fire Brigade, ensuring timely submissions, responses and compliance with statutory requirements. - Chair and attend relevant internal and external meetings relating to building and fire safety, ensuring effective communication and follow-up actions. - Coach and mentor Housing Officers and other relevant staff, enhancing their understanding and implementation of building safety responsibilities. - Provide professional advice and guidance to colleagues and senior managers on all aspects of fire and building safety compliance. - Support the council's wider compliance programmes and contribute to strategic planning and improvement initiatives. - Maintain up to date knowledge of legislation, standards and best practice in fire and building safety management. A strong working knowledge of the Building Safety Act 2022, Fire Safety Act 2021 and the Regulatory Reform (Fire Safety) Order 2005, with the ability to apply these within a social housing context. An understanding of building safety case principles, building control processes and resident engagement requirements, alongside the role of the Building Safety Regulator and local authority governance frameworks. At least three years' relevant experience, having developed and managed Building Safety Case Reports, coordinated multi-disciplinary teams and supported continuous safety improvements. Confident with engaging with residents and stakeholders, mentoring operational teams and contributing to a positive compliance culture. A CIOB Level 6 Diploma in Building Safety Management (or working towards), supported by ongoing professional development and eligibility for relevant professional memberships, is expected.

Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

6 MONTH TEMP TO PERM OPPORTUNITY - PREVIOUS RLO EXPERIENCE REQUIRED We're Hiring: Resident Liaison Officer Location: Wirral (Bebington, Bromborough, Pensby, Heswall) Sectors: Social Housing Project Types: Retro-fit scheme Pay rate: 27-30k per year salary (dependant on salary) Duration: 6 month temp-to-perm We are hiring for a temp-to-perm Resident Liaison Officer for our client. Work will be in the Wirral within the same area. Previous experience as an RLO is preferred. The company is a retrofit decarbonisation construction company. Fuel expenses are paid and salary is dependant on experience. This is starting ASAP! Duties of the ResidentLiaison Officer include: Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues Monitor customer satisfaction Pay rate/info: 27-30k salary once perm Paid weekly every Friday How to apply: Please apply directly to this job ad or for more information please call Sam at Fawkes & Reece on (phone number removed).

Public Liaison Officer We are recruiting for a Public Liaison Officer with experience supporting stakeholder engagement, communications and community relations within construction, infrastructure or project environments. This is a project based role suited to somebody who can build strong relationships, manage communications professionally and act as a key link between the project, local communities and external stakeholders. Candidates with experience across civil engineering, infrastructure, utilities, energy or major project environments would be highly relevant. The Project A major infrastructure and renewable energy development near Inverness is now entering delivery and forms part of a significant long duration investment programme supporting the future resilience of the UK electricity network. The project represents one of Scotland s most technically complex infrastructure developments and includes: • Large scale heavy civil engineering works • Underground and tunnelling activities • Major reinforced concrete structures • Power and energy infrastructure • Associated enabling and supporting works Our client is a leading international engineering and infrastructure contractor delivering major civil engineering, energy and infrastructure projects across the UK and internationally. The Role As Public Liaison Officer, you will support stakeholder and community engagement across the project and help maintain strong communication between the project team, local communities, client representatives and external stakeholders. Key responsibilities will include: • Supporting the development and delivery of stakeholder engagement plans • Attending public drop in events, community meetings and working groups • Preparing advance notices of works for residents and businesses • Coordinating project communications, noticeboards and site information • Logging, coordinating and responding to enquiries and complaints professionally • Building relationships with local communities, stakeholders and client representatives • Supporting project teams with communications and public liaison activities What We Are Looking For • Experience in public liaison, stakeholder engagement, communications or community relations • Ideally previous experience on construction, infrastructure or utilities projects • Strong written and verbal communication skills • Confident dealing with the public, local stakeholders and project teams • Organised, professional and able to manage sensitive enquiries • Strong attention to detail and stakeholder management capability • Experience within infrastructure, utilities, civil engineering or major projects would be advantageous The project is based near Inverness, Scotland. Accommodation and travel support will be provided for candidates mobilising from outside the area. For a confidential discussion or to apply, please submit an updated CV.

Tenant Liaison Job Title: Tenant Liaison Officer Location: Mansfield Job Type: Temporary to Permanent Start Date: Mid-June We are currently recruiting for an experienced Tenant Liaison Officer to support a long-term roofing contract in Mansfield. The project will involve roof replacement and repair works across occupied local authority properties. The successful candidate will be responsible for supporting tenants throughout the works, keeping residents informed, handling queries and ensuring communication between tenants and the site team is clear and professional. This is a 3-year contract with a genuine temporary-to-permanent opportunity for the right person. Duties will include: Acting as the main point of contact for tenants during the works Keeping residents updated on planned roofing works Arranging access and supporting appointment scheduling Handling tenant queries, concerns and complaints professionally Issuing letters, notices and project updates Maintaining accurate records and admin logs Working closely with the Site Manager and project team Supporting smooth communication between residents, client and contractor Requirements: Previous Tenant Liaison Officer, Resident Liaison Officer or similar experience Experience working in social housing, planned maintenance or occupied property works Strong communication and people skills Good admin and organisational skills Confident dealing with tenants and resolving issues calmly Full UK driving licence Must live within a sensible commute of Mansfield This is a great opportunity for an experienced TLO looking for long-term, stable work on a 3-year programme. Apply now with your CV or contact us for more information.

Resident Liaison Officer (RLO) Location: Reading Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects

Resident Liaison Officer Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants).

Senior Operations Manager - High Rise Re-clad Projects Gateshead based 90K - 100K + Car Allowance + Benefits We are working with a leading national regeneration contractor to recruit a Senior Operations Manager to join their highly successful team based in Gateshead. The Senior Operations Manager will oversee teams delivering a multiple high rise planned maintenance programs including cladding and roofing works. We are looking for candidates with comparable experience on high rise or high risk buildings working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Senior Operations Manager delivering multiple high rise or risk buildings Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 7 or equivalent Senior Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 100,000 + Car/Allowance + Benefits.

Resident Liaison Officer Location: London-based with travel to sites across Kent and East Anglia Job Type: Temporary or Permanent Salary: £28000 - £30000 Sector: Construction / Facade Remediation About the Company My Client are a specialist construction company delivering facade remediation and fire safety projects to occupied residential buildings across London, Kent, and East Anglia. Due to continued growth, they are looking for an experienced and professional Resident Liaison Officer to join their team on either a temporary or permanent basis. The Role As Resident Liaison Officer, you will act as the key point of contact between residents, site teams, and project stakeholders throughout the delivery of facade remediation works. You will play a vital role in maintaining positive relationships with residents while ensuring clear communication throughout the construction process. This is a London-based role with regular travel to project sites in Kent and East Anglia. Travel from the office to site will be fully covered by the company. Key Responsibilities Build and maintain positive relationships with residents and stakeholders Provide clear communication regarding upcoming works, access requirements, and project updates Manage resident enquiries, concerns, and complaints professionally and efficiently Carry out resident consultations, meetings, and door-knocking where required Coordinate access arrangements for occupied properties Maintain accurate records of resident communications and site activities Work closely with site management teams to minimise disruption to residents Support the delivery of projects within occupied residential environments Requirements Previous experience as a Resident Liaison Officer within construction, social housing, refurbishment, or facade remediation projects Excellent communication and interpersonal skills Strong organisational and problem-solving abilities Ability to handle challenging situations calmly and professionally Full UK driving licence preferred Willingness to travel to sites across Kent and East Anglia What they Offer Competitive salary/rate depending on experience Temporary or permanent opportunities available Travel expenses from office to site covered by the company Opportunity to work on high-profile remediation projects Supportive and growing team environment Apply If you are an experienced Resident Liaison Officer looking to join a growing specialist contractor delivering important remediation works, we would like to hear from you. Please submit your CV and contact details to apply.

Resident Liaison Officer (Planned Maintenance) Location: Slough Salary: Up to £34,000 + Package Job Type: Permanent Fortus Recruitment is a specialist recruitment agency within the repairs and maintenance sector. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to support planned maintenance works across the Slough area. This is an excellent opportunity for a customer-focused individual with experience working within social housing and planned maintenance projects. Key Responsibilities Acting as the main point of contact for residents throughout planned maintenance works Booking appointments and coordinating access to occupied properties Keeping tenants informed before, during, and after works are completed Handling resident queries, concerns, and complaints professionally Carrying out pre and post-work property visits where required Working closely with site teams, operatives, and contractors to ensure smooth delivery of works Building positive relationships with tenants and maintaining high levels of customer satisfaction Maintaining accurate records, reports, and updates on internal systems Ensuring all communication is clear, timely, and professional Skills & Experience Previous experience as a Resident Liaison Officer within social housing or planned maintenance works Excellent communication and customer service skills Strong organisational and administrative abilities Confident managing resident expectations in occupied properties Good IT skills including Microsoft Office and internal systems Ability to work independently and as part of a team Full UK driving licence preferred If you are interested in this position, please apply or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ

Build Recruitment currently looking for x 2 RLO's for a Lead Contractor based in Long Bennington. This is a permanent opportunity, we are looking to recruit with an expected start date of within the next 4 - 5 weeks. This role would suit someone who has previous experience with Resident / Customer Liaison within social housing, we are open to those from other backgrounds also, being able to speak with people face to face, and be a friendly face to residents whilst assisting with any of their queries is essential. This role will include logging residents issues and queries, and relaying back to the engineering team and providing timely responses to resolve any issues. 1 RLO will be working within the Kitchens & Bathrooms team, and the other role will be working in the Retrofit team. Company car OR monthly car allowance to be provided for the successful applicants. Requirements - Must hold a full UK license to be able to drive to properties across the area. Be customer facing and be personable. Comfortable working alone. Salary - up to 34k basic, plus car / car allowance. Hours - 8:30am till 5pm. If this role is of interest, please reach out today to discuss further! Contact Grace on (phone number removed).

Multi Trade / Tenant Liaison MOD Project ? St Athan, Vale of Glamorgan ? 15 Week Contract ? Day Rate (CIS Weekly Pay) We are currently recruiting for an experienced Multi Trade / Tenant Liaison Officer (RLO) to join a 15-week MOD windows upgrade project in St Athan . This is a 50/50 split role combining hands-on multi-trade work with resident liaison across occupied properties. The Role: Carry out general multi-trade / handyman duties Removal & refitting of internal blinds Brickwork and pointing repairs Installing water butts Liaising with residents before and during works Acting as a site presence and point of contact for tenants Requirements: Strong Multi Trade experience Confident with resident / tenant liaison (RLO) Good communication skills Reliable and professional on site What s on offer: 15-week contract Weekly paid day rate (CIS/Umbrella) Immediate start available ? To apply, send your CV to: (url removed)

Resident Liaison Officer (SHDF) Enfield £17.00 PAYE or £22.57 Umbrella Social Housing Energy Efficiency & Decarbonisation Temp-to-Perm Are you a customer-focused Resident Liaison Officer looking to secure a long-term career in the fast-growing green energy sector We are urgently seeking a dedicated RLO to join an flagship Social Housing Decarbonisation Fund (SHDF) scheme based out of Enfield . This is a fantastic Temp-to-Perm opportunity with a leading property services contractor, offering immediate work, competitive pay options, and excellent long-term career stability. THE OFFER Pay Rate: £17.00 per hour (Direct PAYE) OR £22.57 per hour (Umbrella PAYE) Contract: Temp-to-Perm (Transitioning to a permanent contract following a successful 12-13 week probationary period) Location: Enfield (Field-based covering local social housing stock) Working Hours: Monday Friday, 08:00 am 17:00 pm Requirements: Must hold a full UK Driving Licence and have access to your own vehicle. THE ROLE (SHDF Project Focus) Decarbonisation and retrofit projects are highly rewarding but logistically complex. You will be the vital link between residents, the client, and specialist contractors, guiding residents through major energy-efficiency upgrades designed to lower their energy bills and warm their homes. Works will include coordinating the installation of External Wall Insulation (EWI), Loft Insulation top-ups, smart home tech, and upgraded ventilation systems. Key Responsibilities: Pre-Start Engagement: Conduct home visits and condition surveys to introduce the green energy upgrades, explain the process, and identify any vulnerable resident needs. Access Coordination: Work closely with the project scheduler and site manager to secure high access rates for specialist energy contractors, minimising project delays. Customer Excellence: Deliver fantastic customer service by handling resident queries on the doorstep, managing expectations, and resolving complaints swiftly and professionally. Data Tracking: Maintain accurate resident communication logs, tracker files, and satisfaction surveys utilising Microsoft Excel . CANDIDATE REQUIREMENTS Experience: Proven track record as an RLO or TLO (Tenant Liaison Officer) within Social Housing . Experience specifically on SHDF, Retrofit, or EWI schemes is highly desirable. Communication: Exceptional communication and interpersonal skills, with the ability to explain technical green energy installations in simple terms to residents. IT Literacy: Well-versed in using Microsoft Excel for data entry and daily project tracking. Mobility: A full UK Driving Licence and a reliable vehicle are mandatory for travelling across the Enfield patch. Attributes: Professional, enthusiastic, resilient, and passionate about delivering high-quality community service. If you are an experienced RLO in North London looking to build a stable career in the decarbonisation sector, apply today with your updated CV for an immediate interview.

Resident Liaison Officer Location: Sheffield Contract: Temporary initially 6 months, with a view to extend Hours: Monday-Friday, 8:00am-4:30pm Rate: 14 - 15 per hour dependent on experience Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects? Are you able to converse with customers from a range of backgrounds and are able to deal with complaints with a professional manner? We are working with a leading contractor who work on behalf of housing providers across the country to deliver planned improvement works. They are looking for a resident liaison officer to service a contract for a local client in Sheffield. As a resident liaison officer, you will; Be the first point of contact for residents during scheduled works Make sure that residents are informed and happy with all updates Respond to complaints and issues that arise Keep detailed reports of resident feedback Attend site visits with the site manager and conduct progress surveys when required As a resident liaison officer, is it required that you; Have excellent face to face and telephone communication skills Have experience within social housing, and ideally construction/repairs teams Have a full clean driving licence Have a clean criminal record for DBS checks If you're an experienced Resident Liaison Officer looking for an opportunity with long-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed) RLO, TLO, CLO, Resident liaison officer, Tenant liaison officer, Customer liaison officer, housing, repairs, property

Tier 2 Main Contractor based in East London covering Local Authority Refurbishment Framework Projects over 10yrs in London including Kitchens, Bathrooms, Windows and Ceilings are looking to recruit a Resident Liaison Officer for Scattered Sites in North and East London. The role will involve coordinating works between Project Teams, Residents and Client. Responsible for Communications and Updates, Tenant Support, Record Keeping, Complaint Resolution and Site Coordination.

Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Birmingham area. Your role will cover the Midlands and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, you must be driving and access to a vehicle and be in a position to start immediately

Resident Liaison Officer - Fire Safety Project Location: Surrey (Site Based) Contract: Initial 12-Month Contract Salary: 22.00 - 24.00phr umbrella I am currently recruiting for an experienced Resident Liaison Officer (RLO) to join a major fire safety project being delivered in Surrey. This is a site-based role working closely with residents, contractors, and project teams to ensure clear communication and excellent customer service throughout planned fire safety works. Key Responsibilities: Act as the main point of contact for residents throughout the project Provide clear and regular communication regarding planned fire safety works Arrange access appointments and manage resident queries or concerns Support vulnerable residents and ensure minimal disruption during works Maintain accurate records, reports, and resident communications Liaise closely with site teams, contractors, and council representatives Ensure a high standard of customer care is maintained at all times Complaints handling Requirements: Previous experience as a Resident Liaison Officer within social housing, construction, or planned works Experience working on fire safety projects is highly desirable Strong communication and interpersonal skills Ability to manage challenging situations professionally and empathetically Full UK Driving Licence Own vehicle essential This is an excellent opportunity to join a long-term project with an established team and make a genuine impact within the local community.

Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Cambridge area. Your role will cover the South and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, you must be driving and access to a vehicle and be in a position to start immediately

Operations Manager - Social Housing Refurbishment/Planned Maintenance Hemel Hempstead based (with travel) 80K - 95K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Hemel Hempstead. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 95,000 + Car/Allowance + Benefits.