50 jobs found

Zenith are proudly working with one of the UK's leading energy suppliers who have an exciting opportunity for a Site Manager to join their expanding team! The Site Manager plays a central role in overseeing the mobilisation, delivery, and close-out of retrofit projects delivered under SHF and ECO program streams. They are responsible for ensuring works are completed safely, efficiently, and to the highest standards. The Site Manager reports into the SHEQ Manager for health and safety, and into the Contract Manager for programme delivery, quality, commercial, client requirements, and subcontractor management. Roles and Responsibilities: Attend prestart meetings and support mobilisation of SHF and ECO projects. Review all preconstruction information (PCI) promptly and thoroughly to identify risks, gaps, or missing details that could delay programme delivery. Escalate issues early to prevent hold-ups. Set up and maintain site office and welfare facilities in line with CDM regulations. Work with the Contract Manager to create, update, and manage a full programme of works for both SHF and ECO streams, ensuring accurate reporting of progress, delays, and dropouts. Ensure no works are undertaken without verified competency evidence. Gather, review, and maintain RAMS, COSHH, and other statutory documentation with support from the SHEQ team. Implement robust signingin/out procedures and manage permits to work. Ensure daily site inspections by Supervisors and conduct weekly inspections personally to review safety, compliance, and site standards. Challenge poor practices, deliver toolbox talks, and lead a culture of continuous improvement. Liaise with SHEQ Manager for scheduled safety inspections, particularly for new operatives. Ensure all works comply with HSE, PAS2035, and building regulations. Ensure adequate resources are in place to deliver both SHF and ECO projects safely and effectively. Track material orders to ensure accuracy and sufficiency. Ensure workloads are planned and allocated effectively and efficiently. Take full ownership of quality issue resolution across both SHF and ECO projects. Coordinate with planning teams and allocate labour resources, including subcontractors, to resolve defects and remedials in a timely manner. Ensure all post install inspections and audits are completed in line with programme targets by Supervisors. Maintain oversight of remedial works and ensure no issues remain outstanding beyond agreed timescales. Ensure residents receive a consistent, positive experience across SHF and ECO projects. Work with the Tenant Liaison Officer & Customer Engagement Advisor to address complaints, provide clear communication, and resolve issues efficiently. All applicants must have the following: - Full UK Driving License - SMSTS - First Aid at Work - Retrofit/DEA Qualification - Must have or be willing to do a basic DBS check before starting employment. - Experience working with Gas

Senior Resident Liaison Officer - Social Housing Planned Maintenance Covering North West London Full-time, permanent Salary 40,000 including car allowance + Mileage We are working with a leading main contractor to find a successful and proactive Senior Resident Liaison Officer to join their team delivering Social Housing Planned Works across North West London. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is essential. Key Responsibilities include: Providing guidance and support to a team of RLO's as well as supporting the Project Manager Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Kitchen and bathroom scheme and voids experience Somes External Works Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Salary & Benefits You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. For more info please apply online!

Site Manager - Social Housing Planned Maintenance 60,000 - 65,000 including car allowance Notting Hill Full-Time, permanent position We are working with a leading Social Housing Contractor to recruit an experienced Site Manager to deliver a Planned Maintenance and Voids refurbishment program throughout Notting Hill. This is a client facing role where you will be responsible for delivering refurbishment programs to tenanted properties, through effective management of your site team of Assistant Site Managers and Customer Service Officers. We are looking for candidates with proven experience of driving successful delivery through effective management, whilst ensuring health and safety standards are adhered to at all times. Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the client and client representatives, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Hand over properties on time, working to strict key performance indicators Liaison with the client and contract administrators Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 65K including car allowance. For your chance of securing this role please apply online now!

Trainee Resident Liaison Officer / Customer Care Officer Full time, permanent 30,000 - 32,000 per annum including allowance + mileage Multiple roles covering North West London and surrounding areas 8am - 5pm (1 hour lunch) We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in North West London and surrounding areas. Driving license and own vehicle are essential for this role. You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO, learning on the job, acting as the face of the business and the customer service expert and point of liaison between tenants and site teams. Our client is looking for a candidate with great customer service skills and will consider candidates outside of the construction industry for this role. Main Responsibilities/Duties Include: Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades Liaise with site management staff to enable the flow of information between all parties Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues Arrange appointment for surveys and works Previous Experience and Qualifications: Previous customer service experience Excellent organisational skills Excellent communication skills Ability to work to tight deadlines Ability to work remotely as well as part of a team Professional attitude and approach to work Ability to competently operate MS office (Word & Excel) Current and Valid UK driving license Self-starter and highly motivated If you are interested, please apply online now, or call Dave on (phone number removed) for more information.

Resident Liaison Officer required for a permanent role, initially in the Southampton area. Work to co-ordinate between residents and contractors on a large refurbishment project on a live/tenanted apartment building. Other projects coming up in Portsmouth and Plymouth, where time would need to be spent on these projects, so a willingness to travel will be essential, along with a full driving license. Expenses paid for any travel, along with other company benefits. Experience working in a similar role is essential.

Tenant Liaison Officer Permanent Position (2 Positions Available) Location: Canterbury Salary: Starting salary of £30,000 per annum Job Type: Full-Time, Permanent Start Date: 3rd August Grove Site Services is currently recruiting Tenant Liaison Officers on behalf of our client for permanent positions covering residential refurbishment projects across Canterbury. We are looking for professional and customer-focused individuals who can build positive relationships with residents while supporting the successful delivery of refurbishment works. The successful candidate will act as the main point of contact for residents, ensuring they are kept informed throughout the duration of works and that any queries or concerns are dealt with promptly and professionally. Typical duties may include: • Acting as the main point of contact for residents throughout refurbishment works • Keeping residents informed of upcoming works and project timescales • Arranging appointments and property access where required • Handling resident enquiries and resolving issues professionally • Liaising with site teams, contractors and project managers • Maintaining accurate records of resident communications • Supporting the smooth delivery of refurbishment projects • Providing excellent customer service at all times Requirements: • Previous experience as a Tenant Liaison Officer or in a customer-facing role within the construction or housing sector is preferred • Excellent communication and interpersonal skills • Strong organisational skills with the ability to manage multiple tasks • Full UK driving licence • Ability to provide work references • Professional and empathetic approach when dealing with residents • Good IT and administrative skills • Reliable with excellent attention to detail What we offer: • Starting salary of £30,000 per annum • Full-time permanent employment • Monday to Friday working • Company uniform • Company phone or tablet • Paid holiday entitlement • Company pension scheme • Overtime opportunities • Performance bonus scheme • Annual salary reviews • Ongoing training and development opportunities • Long-term career progression If you are an experienced Tenant Liaison Officer looking for a permanent opportunity in the Canterbury area, apply today with your CV or contact Grove Site Services for further information.

Bennett & Game are representing one of the UK's fastest-growing fa ade remediation and building safety Main Contractors who are seeking a Resident Liaison Officer (RLO) to join their expanding Southern division. With almost 30 years of specialist expertise, the business has built an outstanding reputation delivering complex fa ade remediation, cladding replacement, fire safety and external refurbishment projects across the UK. Having already secured approximately three years of confirmed work, turnover has increased from 32m to around 45m this year, with ambitions to exceed 55m next year. Their Southern region has grown rapidly over the past 12 months and continues to expand as they secure major remediation schemes across London and the M25, alongside an increasing portfolio of photovoltaic (PV) installations as part of wider building safety and sustainability programmes. This is an opportunity to join a contractor at exactly the right time. The business is experiencing sustained growth, with clients regularly approaching them directly thanks to their reputation for delivering technically challenging projects and developing long-term relationships. The culture is modern, relaxed and collaborative, with approachable leadership, minimal bureaucracy and genuine opportunities for career progression as the company continues its ambitious expansion. Resident Liaison Officers are viewed as an integral part of every project, making this a highly valued position within the business. Salary & Benefits Salary of 30,000 - 35,000 depending on experience Pension scheme Life assurance (2x annual salary) 24/25 days holiday plus bank holidays, with additional company-contributed Christmas shutdown days where applicable Modern, supportive working environment with high-spec IT equipment, complimentary refreshments and genuine long-term career progression Resident Liaison Officer Position Overview Act as the primary point of contact between residents and site teams throughout fa ade remediation and building safety projects Build positive relationships with residents, ensuring an exceptional customer experience throughout the programme of works Communicate project programmes, access requirements, planned works and any changes clearly and professionally Resolve resident queries, concerns and complaints efficiently while maintaining strong client and stakeholder relationships Carry out resident visits, organise appointments and maintain accurate records of all communications and engagement activities Work closely with Site Managers and Project Managers to minimise disruption and support the successful delivery of occupied residential projects Resident Liaison Officer Position Requirements Previous experience as a Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) is essential Experience working on occupied residential refurbishment, cladding, fa ade remediation, planned maintenance or social housing projects Excellent communication and relationship-building skills with a professional and customer-focused approach Full UK Driving Licence and willingness to travel to projects across London and the M25 corridor Strong organisational skills with the ability to manage multiple priorities and maintain accurate records Looking to join a growing contractor offering long-term career development, stability and exposure to high-profile building safety projects Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

We are working with a well established and longstanding Social Housing Contractor who have a great company culture and ethos. The company get regular repeat business from their clients, and have a great reputation due to the quality of work they deliver. They have been awarded new contracts, alongside their existing contracts with clients. As a result, they are seeking a Site Supervisor to join them on a permanent basis, working on a large re-roofing scheme in Liverpool & St Helens area. You will be reporting into a Project Manager and your responsibilities will include: The smooth operational, ensuring the programme of works is completed within correct timescales and budget. Ensuring health & safety is maintained and creating a positive attitude towards H&S throughout the team. Monitoring the quality of work Liaising with the client Programming works Ordering materials Working closely with the Tenant Liaison Officer and ensuring tenant satisfaction is maintained Experience needed: SMSTS, CSCS and First Aid are required tickets, along with a proven track record of successfully delivering Refurbishment schemes, ideally with some roofing experience. You must be able to demonstrate a stable and progressive career history on your CV. The salary on offer is up to 35k plus car allowance and other benefits (pension, bonus etc.) If you are interested in this position and would like to apply, please email a copy of your CV to Stephanie at Fawkes & Reece, using the contact details provided.

Tenant Liaison Officer required for my public sector client Work pattern: Monday-Friday, 37 hours per week with flexibility on start/finish time (generally between 8am - 5pm) Location: Corby Length: 12 weeks initially (potential for extension) Start ASAP We are looking for a detail focused individual with a proactive attitude who has experience and knowledge of routine office/reception procedures and ability to deal with confidential and sensitive information. This is a great varied role for someone who enjoys working with multiple stakeholders. Your typical duties in this role will be: Meeting and greeting visitors, assisting with queries and directing to the appropriate area of the building Liaising with NNC colleagues/internal tenants regarding meeting and catering bookings Liaising with other tenants and organisations in the building regarding their visitors/meetings and any events they are running Arranging and conducting viewings of the Business Centre; completing building inductions for new tenants - organising fobs and keys for units; verifying identification, completing trade references and credit checks for potential new tenants; liaising with I.T. support company for new tenants set ups Answering the telephone and general enquiries Completing general administration tasks using Word & Excel as required as well as input of data on bespoke system, photocopying, sending and management of post Liaising with contractors, raising of purchase orders, processing of invoices Assisting with opening and closing the centre to include alarm control Other duties reasonably requested.

Position: Resident Liaison Officer (12-Month Contract) Location: Brighton (single site) Salary / Day Rate: 35,000 - 45,000 pro rata or day rate (flexible depending on experience) Working Pattern: Full-time or Part-time (flexible working arrangements available) This is not just another Resident Liaison Officer position. It is an opportunity to join one of the UK's most progressive and forward-thinking principal contractors, operating at the forefront of fa ade remediation and recladding projects. An established specialist contractor is seeking an experienced Resident Liaison Officer to support a live remediation scheme in Brighton. The business is open to both full-time and part-time applicants, offering flexibility around working arrangements to suit the right individual. The contract is expected to run for 12 months, providing a stable opportunity on a flagship project. With the backing of a major UK construction group turning over in excess of 600 million, the business combines the financial strength of a national organisation with the culture and agility of a modern, people-focused contractor. Their forward workload is secured well into 2028, delivering high-value remediation and recladding projects across the UK. Resident Liaison Officer (RLO) Salary & Benefits Salary: 35,000 - 45,000 per annum (pro rata if part-time) or open to day rate arrangement Full-time or part-time working arrangements available 12-month contract with potential for further opportunities within the business Travel expenses covered where applicable depending on arrangements Pension contribution (if PAYE / FTC) Supportive, collaborative working environment Opportunity to work on a flagship remediation scheme Resident Liaison Officer (RLO) Job Overview Act as the key liaison between residents, project management, and site delivery teams throughout the remediation works Build and maintain strong relationships with residents and stakeholders on a live, occupied site in Brighton Coordinate access arrangements, handovers, and reinstatement works Manage and resolve resident queries and concerns in a professional and timely manner Support the planning and sequencing of works to minimise disruption Prepare and distribute resident communications including newsletters, updates, and notices Maintain accurate records of interactions, access logs, and correspondence Attend site and progress meetings, providing feedback to the wider project team Resident Liaison Officer (RLO) Job Requirements Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, or similar within construction or refurbishment Strong interpersonal and communication skills, with the ability to manage sensitive situations Experience working on occupied residential schemes Knowledge of fa ade remediation, cladding, or refurbishment projects advantageous Highly organised, proactive, and able to work independently Ability to work either full-time or part-time, depending on project and business requirements Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

Resident Liaison Officer (RLO) - External Works Location: Harlow Salary: Up to £33,000 + Package Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit a Resident Liaison Officer to join their team on a permanent basis, supporting an external works programme across Harlow. This is an excellent opportunity for an experienced Resident Liaison Officer to play a key role in delivering planned maintenance works within occupied social housing properties. You will act as the main point of contact for residents, ensuring they are kept informed throughout the programme while maintaining a high standard of customer service. Key Responsibilities Acting as the main point of contact for residents throughout the external works programme. Communicating works schedules, access arrangements, and project updates to residents. Conducting resident consultations, home visits, and pre-start meetings. Managing resident expectations and resolving any queries or complaints in a professional manner. Working closely with site teams, supervisors, and client representatives to coordinate access and programme delivery. Supporting vulnerable residents and ensuring appropriate measures are in place throughout the works. Maintaining accurate records of resident communications, appointments, and project updates. Attending site and client meetings, providing feedback on resident concerns and customer satisfaction. Promoting excellent customer service and helping to ensure projects are completed with minimal disruption to residents. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role. Experience working on external works, planned maintenance, refurbishment, or social housing projects. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. Full UK driving licence. A proactive, customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

Nelson Permanent Placements are working with a leading retro-fit social housing contractor to recruit a residence liason officer to assist on projects in the Shropshire & Bridgnorth area. This is your opportunity to work as a Residence Liaison Officer for a company that has a focus on installing Kitchens, bathrooms and wetrooms. Key Responsibilities of a Tenant Liaison Officer: Provide advice and support to residents prior to the installations process. Identify vulnerable residents and assess any additional requirements to ensure appropriate support is in place. Ensure all resident data is handled securely and in full compliance with company and client GDPR policies. Respond promptly to any issues or concerns, working to deliver fair and reasonable outcomes. Manage the resident journey in accordance with client and company engagement procedures. Organise and deliver consultation sessions, and one-to-one meetings with residents regarding upcoming works. Conduct individual resident inductions, including an introduction to the process, scope of works, and photographic condition surveys of the property and personal belongings for reference. Complete resident profiling and work collaboratively with the site management team to implement effective practices, liaising with the client s customer care team where appropriate. Arrange and confirm access with residents, scheduling appointments to facilitate the delivery of works. Ensure communication packs and associated materials are prepared and distributed for new contracts. Supporting Social Value initiatives. Requirements of a Tenant Liaison Officer: Proven ability to manage and prioritise workload effectively Excellent customer service skills with a resident-focused approach Strong verbal and written communication skills Awareness of health and safety regulations and safe working practices on construction sites Basic knowledge of GDPR and data protection principles A basic understanding of retrofit. An effective approach to problem solving. Minimum 1 year in a customer facing role within the construction industry Full UK driving licence GCSE s and above Benefits of a Tenant Liaison Officer: 40 hours per week Monday Friday Paid mileage A supportive team environment How to Apply: This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency. Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.

Tenant Liaison Officer Location : Based in Wythenshawe Salary : £29,000 per annum, with a car allowance of £3,000 pa Contract : Full time, permanent Hours of Work: 8am 5pm Mon Thurs, 8am 4.30pm Friday Benefits : Enhanced pension contributions, Employer paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme and support for CPD! Sustainable Building Services is one of the UK s largest providers of residential retrofitting for decarbonisation. Whether it s social housing or private homes, we re dedicated to managing and delivering large-scale projects that boost energy efficiency and promote low-carbon technology. Each year, our work enhances the health, comfort, and well-being of thousands of households. We re also tackling issues like fuel poverty and the rising cost of living, all while helping to lower energy consumption and carbon emissions. Together, we re making strides toward the UK s goal of reaching net-zero emissions! We are now recruiting for a Tenant Liaison Officer to join our growing team, assuming responsibility for managing the customer / resident journey whilst following the client and company engagement procedures. In addition to this, as our Tenant Liaison Officer, you will be responsible for: Consulting and supporting residents prior to, during and after works to their homes. Identifying vulnerable tenants and any additional needs they might need accommodated. Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. Managing the customer/resident journey whilst following the client and company engagement procedures. Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department. Carry out: choice events, consultation events and individual consultation with residents regarding future work. Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. Agreeing access arrangements with the resident and book appointments to enable the work to their home. In order to be successful in this role you must have: A minimum of 1 year working in a customer facing role within the construction industry. A full UK Driving license. GCSE s and above, or equivalent qualification. The ability to efficiently organise a fluctuating workload. Customer service skills alongside strong and effective communication skills. An understanding of H&S regulations and working practices relating to construction sites. It would be great if you had: A basic understanding of retrofit. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Please note : The salary for this position is negotiable dependant upon the experience of the successful candidate. Apply now and help us lead the way in sustainable building and energy efficiency! No agencies please.

Project Manager Location: Chesterfield Contract: Full-Time Permanent About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation services, delivering large-scale energy efficiency improvements across social housing and private residential sectors. With a growing portfolio of projects throughout the Midlands, they are committed to improving the energy performance of homes, reducing carbon emissions, and delivering sustainable solutions that enhance communities and support the UK's Net Zero ambitions. Due to continued business growth, our client is seeking an experienced Project Manager to join their team based in Chesterfield. Overview of the Role As Project Manager, you will be responsible for the successful delivery of multiple residential retrofit and energy efficiency projects from mobilisation through to completion. Leading site-based teams and working closely with commercial, operational, and client stakeholders, you will ensure projects are delivered safely, on programme, within budget, and to the highest quality standards. Key Responsibilities Project Delivery Manage the mobilisation of new projects, including allocating site teams, project handovers from estimating, budget reviews, procurement of subcontractors, and programme development. Oversee the successful delivery of multiple residential retrofit and refurbishment schemes. Ensure projects are completed safely, on time, within budget, and in accordance with contract specifications and client expectations. Monitor programme performance and implement corrective actions where necessary. Ensure all retrofit compliance requirements and project documentation are completed in line with client deadlines. Leadership & Team Management Lead and manage Site Managers, Site Supervisors, Tenant Liaison Officers, and site operatives. Hold regular team meetings and briefings to communicate programme updates, project priorities, and key milestones. Mentor and support operational teams to achieve high standards of performance. Ensure projects are adequately resourced through effective workforce and subcontractor planning. Supply Chain & Commercial Management Monitor subcontractor performance, ensuring compliance with contractual obligations and project programmes. Support procurement activities and effective resource planning. Work collaboratively with commercial and operational teams to maximise project efficiency and profitability. Attend operational meetings and produce accurate project reports. Quality, Compliance & Health & Safety Ensure projects are delivered to the required quality standards and comply with all relevant legislation, regulations, and retrofit requirements. Promote a strong health, safety, environmental, and quality culture across all sites. Monitor project quality, compliance, and performance throughout delivery. Ensure all properties are completed to specification and handed over within agreed timescales. Client & Stakeholder Management Build and maintain strong relationships with clients, residents, consultants, and subcontractors. Provide regular project updates and progress reports to internal and external stakeholders. Resolve project issues proactively while maintaining excellent customer satisfaction. Promote effective communication across operational, commercial, and technical teams. Skills & Experience Essential Minimum 7 years' experience within the construction industry. Previous experience managing social housing, residential refurbishment, retrofit, or energy efficiency projects. SMSTS qualification. CSCS Card. First Aid qualification. Full UK Driving Licence. Strong leadership and people management skills. Excellent planning and organisational ability. Proficient in Microsoft Office, particularly Outlook and Excel. Strong analytical and problem-solving skills. Experience managing retrofit projects, including assessments, design coordination, compliance, and project completion. Desirable NVQ Level 7 Diploma in Construction Senior Management. IOSH Managing Safely. Experience working on PAS 2030/PAS 2035 retrofit programmes. What's on Offer Competitive salary. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development. Excellent career progression opportunities within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Resident Liaison Officer Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants).

Description Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Walsall area. Your role will cover the Walsall and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, you must be driving and access to a vehicle and be in a position to start immediately

Contracts Manager Location: Southern Region Contract: Full-Time Permanent Hours: 39.5 hours per week, Monday to Friday About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation services, delivering large-scale energy efficiency improvements across the UK. Working across both social housing and private residential sectors, they specialise in projects that enhance building performance, reduce carbon emissions, and improve the comfort and wellbeing of residents. Due to continued growth and expansion, our client is seeking an experienced Contracts Manager to support the delivery of projects across the Southern Region. Overview of the Role As Contracts Manager, you will be responsible for leading the successful delivery of multiple retrofit and refurbishment projects from mobilisation through to completion. You will manage Site Managers, Supervisors, Quality Coordinators, Tenant Liaison Officers, and subcontractors, ensuring projects are delivered safely, on programme, within budget, and to the highest quality standards. Working closely with operational, commercial, and technical teams, you will oversee all aspects of project delivery while maintaining excellent client relationships and ensuring compliance with contractual and regulatory requirements. Key Responsibilities Project Delivery Manage the mobilisation of new projects, including site team allocation, project handovers, budget reviews, procurement, programme development, and site set-up. Oversee the successful delivery of multiple residential retrofit and refurbishment contracts. Ensure projects are delivered safely, on time, within budget, and in accordance with contract specifications. Monitor project progress and implement corrective actions where required. Coordinate resources to achieve programme milestones and client expectations. Leadership & Team Management Lead and support Site Managers, Supervisors, Tenant Liaison Officers, Quality Coordinators, and site-based operatives. Hold regular team meetings and briefings to communicate project priorities, programme updates, and operational objectives. Mentor and develop operational teams, promoting high performance and continuous improvement. Ensure projects are adequately resourced through effective workforce and subcontractor planning. Supply Chain & Commercial Management Monitor subcontractor performance, ensuring compliance with contractual obligations, quality standards, and programme requirements. Support procurement activities and resource planning throughout project delivery. Work alongside commercial teams to manage project budgets and maximise contract performance. Identify opportunities to improve operational efficiency and project profitability. Quality & Compliance Ensure all properties are completed to the required specification and in accordance with retrofit and regulatory standards. Monitor quality assurance processes and ensure compliance documentation is completed accurately and within required timescales. Manage project inspections, defect resolution, and final handovers. Ensure all certification and compliance records are submitted in line with client requirements. Client & Stakeholder Management Build and maintain strong relationships with clients, consultants, residents, and key stakeholders. Attend operational meetings and provide accurate project progress reports. Resolve operational issues proactively while maintaining high levels of customer satisfaction. Promote effective communication across operational, commercial, and technical teams. Skills & Experience Essential SMSTS (Site Management Safety Training Scheme). CSCS Manager Card. Emergency First Aid at Work qualification. Full UK Driving Licence. Minimum 10 years' construction industry experience. Proven experience managing multiple refurbishment, retrofit, or construction projects. Strong leadership and people management skills. Excellent planning and organisational ability. Proficient in Microsoft Office, particularly Outlook and Excel. Strong analytical and problem-solving skills. Experience delivering retrofit projects, including assessment, design coordination, compliance, and project completion. Desirable NVQ Level 7 Diploma (or equivalent) in Construction Senior Management. IOSH Managing Safely. Temporary Works Coordinator qualification. What's on Offer Competitive salary. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development. Excellent career progression opportunities within a growing organisation. Our client is an equal opportunities employer and welcomes applications from suitably qualified candidates regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Tenant Liaison Officer Location: Buckinghamshire Salary: £30,000 per annum + £3,000 Car Allowance Contract: Full-Time Permanent Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About Our Client Our client is a leading provider of residential retrofit, refurbishment, and decarbonisation solutions, delivering large-scale energy efficiency programmes across social housing, private residential, and mixed-tenure developments. With a strong portfolio of retrofit and sustainability projects, they are committed to improving the quality, comfort, and energy performance of homes while supporting communities through initiatives that reduce fuel poverty, lower carbon emissions, and contribute towards the UK's Net Zero targets. Due to continued growth, our client is seeking an experienced Tenant Liaison Officer to join their team in Buckinghamshire. Overview of the Role As a Tenant Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance with GDPR and data protection requirements. Respond promptly and professionally to resident enquiries, concerns, and complaints. Manage the resident engagement process in line with client and project requirements. Develop strong working relationships with residents, clients, subcontractors, site teams, community representatives, and customer care teams. Organise and attend resident consultation events, information sessions, and one-to-one meetings. Carry out resident inductions, including explaining the programme of works, conducting property condition surveys, and recording photographic evidence where required. Complete resident profiling to support effective project planning and communication. Coordinate access arrangements and schedule appointments with residents. Prepare and distribute resident communication packs for new projects. Support social value initiatives by identifying and participating in community engagement activities and local events. Skills & Experience Essential Minimum one year's experience in a customer-facing role within the construction, housing, property maintenance, refurbishment, or retrofit sector. Full UK Driving Licence. GCSEs (or equivalent) including English and Maths. Excellent organisational skills with the ability to manage a varied workload. Strong customer service and communication skills. Good understanding of construction site health and safety practices. Ability to build positive relationships with residents and stakeholders at all levels. Desirable Experience working within social housing, planned maintenance, refurbishment, or energy efficiency programmes. Knowledge of retrofit or decarbonisation projects. Experience supporting community engagement or social value initiatives. What's on Offer Competitive salary with car allowance. Enhanced pension contributions. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and continuous professional development opportunities. Excellent career progression within a growing organisation. Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Are you an Assistant Site Manager who's hoping to work for a company that invests in your development ? Wanting to progress to Site Manager? This could be the role for you. What you'll get: Up to 40k Car allowance Company bonus 26 holidays + 8BH Company training and progression. Key aspects of the role: Working within the Social Housing sector, primarily roofing schemes , to produce seamless results for local authorities. Overseeing the works, working alongside the Site Manager leading the Trades & Labours team, Tenant Liaison Officers, and sub-contractors. Planning the project to ensure it runs smoothly and health and safety is adhered to. Using your knowledge of roofing, rendering, and more external schemes to drive the contract to completion. What you'll need: Strong experience in Social Housing Refurbishment construction - ideally prior knowledge in roofing. UK Driving Licence Right to work in the UK Who you'll be working for: You'll be working with a Tier 1 Social Housing contractor who has been working with local authorities and housing associations for over 35 years across the UK. All employees are given the opportunities to progress internally and work to their strengths, you'll be sure to feel valued with this excellent company. What's next: If you want to hear more about this Assistant Site Manager role please apply with an up-to-date copy of your CV or contact Anna Phillipson in our Sheffield office.

Job Title: Customer Liaison Officer (CLO) Location: Office based in LE3 9TP with regular travel to occupied properties across Leicester Reporting To: Contracts Manager / Project Manager Company Overview We are a building contractor delivering kitchen and bathroom refurbishment works on behalf of Leicester City Council. We are committed to delivering high-quality workmanship while providing an excellent customer experience throughout every project. As many of our projects take place in occupied homes, effective communication with residents is essential to our success. Job Purpose The Customer Liaison Officer is responsible for ensuring residents receive a professional, supportive, and informative service throughout their refurbishment works. Acting as the primary point of contact between residents, Leicester City Council, site teams, and office staff, the Customer Liaison Officer will build positive relationships, manage customer expectations, and help ensure projects are delivered with minimal disruption. Key Responsibilities Act as the main point of contact for residents before, during, and after kitchen and bathroom refurbishment works. Visit residents in their homes to introduce the project, explain the programme of works, and answer any questions. Arrange and attend pre-start meetings with residents. Maintain regular communication throughout the duration of each project. Manage resident expectations regarding timescales, access requirements, temporary facilities, and any unavoidable disruption. Respond promptly and professionally to customer enquiries, concerns, and complaints. Investigate issues and work with site management to resolve them quickly. Record all customer interactions accurately using company systems. Liaise closely with site managers, supervisors, operatives, subcontractors, and Leicester City Council representatives. Monitor customer satisfaction throughout each project and complete customer satisfaction surveys upon completion. Support vulnerable residents by identifying additional needs and ensuring appropriate assistance is provided. Ensure safeguarding procedures are followed where required. Produce reports on customer feedback, complaints, compliments, and project updates. Assist in organising appointments, access arrangements, and resident communications. Ensure all documentation complies with GDPR and company procedures. Promote a positive image of the company at all times. Skills and Experience Essential Previous experience in a Customer Liaison Officer, Tenant Liaison Officer, Customer Service, Housing, or Property Maintenance role. Excellent verbal and written communication skills. Strong interpersonal and relationship-building skills. Ability to deal with challenging situations calmly and professionally. Good organisational and time management skills. Competent in Microsoft Office (Word, Excel, Outlook). Ability to maintain accurate records and reports. Full UK driving licence. Ability to travel throughout Leicester and surrounding areas.