Housing Repairs Officer 24 per hour 4-5 Month Contract Full-time Monday-Friday, 9am-5pm 5 days per week on-site Start date: 31 August I'm currently recruiting for a Housing Repairs Officer to join a busy Local Authority housing team in Surrey on an initial 4-5 month contract. This is a hands-on operational role supporting the delivery of the Council's responsive repairs service , working closely with internal teams and external contractors to ensure repairs are progressed, issues are resolved and residents receive an effective service. Key responsibilities will include: Acting as a first point of contact for responsive repair enquiries Liaising closely with the Council's repairs contractor and chasing outstanding works and orders Managing shared repairs inboxes and responding to requests from staff, contractors and residents Handling calls relating specifically to responsive repairs and ongoing works Managing Stage 1 repairs complaints from end to end , including investigation and written responses Supporting contractor meetings, taking minutes and following up agreed actions Monitoring contractor performance and supporting the management of repairs KPIs Reviewing and authorising appropriate contractor quotes Providing operational cover across the repairs service when required Reviewing repairs information and analysing data to identify outstanding works, trends and performance issues The successful candidate will ideally have: Previous experience working within housing repairs, property services or a responsive repairs environment Experience liaising with contractors and monitoring outstanding works A good understanding of repairs processes within social housing or a Local Authority Experience managing complaints, ideally including Stage 1 responses Strong organisational skills and the ability to manage multiple priorities and inboxes Confidence working with repairs data, KPIs and contractor performance information This role would suit someone who understands the operational side of a busy repairs service and is comfortable coordinating contractors, progressing works and taking ownership of issues through to resolution. Interviews are taking place next week, with a view to starting on 31 August. If you're interested or know somebody with relevant housing repairs experience, please get in touch to discuss the role further.
22/08/2026
Contract
Housing Repairs Officer 24 per hour 4-5 Month Contract Full-time Monday-Friday, 9am-5pm 5 days per week on-site Start date: 31 August I'm currently recruiting for a Housing Repairs Officer to join a busy Local Authority housing team in Surrey on an initial 4-5 month contract. This is a hands-on operational role supporting the delivery of the Council's responsive repairs service , working closely with internal teams and external contractors to ensure repairs are progressed, issues are resolved and residents receive an effective service. Key responsibilities will include: Acting as a first point of contact for responsive repair enquiries Liaising closely with the Council's repairs contractor and chasing outstanding works and orders Managing shared repairs inboxes and responding to requests from staff, contractors and residents Handling calls relating specifically to responsive repairs and ongoing works Managing Stage 1 repairs complaints from end to end , including investigation and written responses Supporting contractor meetings, taking minutes and following up agreed actions Monitoring contractor performance and supporting the management of repairs KPIs Reviewing and authorising appropriate contractor quotes Providing operational cover across the repairs service when required Reviewing repairs information and analysing data to identify outstanding works, trends and performance issues The successful candidate will ideally have: Previous experience working within housing repairs, property services or a responsive repairs environment Experience liaising with contractors and monitoring outstanding works A good understanding of repairs processes within social housing or a Local Authority Experience managing complaints, ideally including Stage 1 responses Strong organisational skills and the ability to manage multiple priorities and inboxes Confidence working with repairs data, KPIs and contractor performance information This role would suit someone who understands the operational side of a busy repairs service and is comfortable coordinating contractors, progressing works and taking ownership of issues through to resolution. Interviews are taking place next week, with a view to starting on 31 August. If you're interested or know somebody with relevant housing repairs experience, please get in touch to discuss the role further.
We are recruiting on behalf of a housing organisation for an experienced Complaints Officer to support the Assets Complaints function during a period of review. The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests , while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and compliance actions are completed within required timescales. This is a varied and fast-paced role suited to someone who is confident, organised and tenacious, with the ability to challenge and influence colleagues to ensure actions are followed through to successful outcomes. Key Responsibilities: Lead on the collation, coordination and management of Housing Ombudsman information requests . Support the Assets Complaints Manager with short-notice Housing Ombudsman Service ordered complaints. Monitor and coordinate compliance actions, including inspection orders and complex works. Liaise with repairs, assets and wider internal teams to ensure actions are completed within required timescales. Provide constructive challenge and maintain oversight of actions through to completion. Support the management, response and resolution of complex complaints. Maintain accurate records and ensure relevant systems are kept fully up to date. Identify risks, delays and outstanding actions, escalating where appropriate. Support learning from complaints, outcomes and customer experiences. Build effective relationships across teams to influence positive outcomes for residents. Ensure work is delivered in line with regulatory requirements, policies and procedures. Provide a high-quality, resident-focused service throughout the complaints process. The successful Complaints Officer will have: Experience in social housing , ideally within a repairs or assets environment. Experience managing, responding to and resolving complaints. Strong knowledge of Housing Ombudsman processes and regulatory requirements. Excellent organisation and time management skills, with the ability to meet tight deadlines. A confident, assertive and tenacious approach, with the ability to challenge and influence colleagues. Strong communication skills and the ability to build rapport with residents. A resident-focused approach, with an understanding of diversity, inclusion and reasonable adjustments. The ability to manage competing priorities and work effectively across multiple teams. A commitment to learning from complaints and improving services. Why Apply? 24- 27 per hour (umbrella) initial 6 month assignment Hyrbid working You will have the opportunity to work on complex and high-priority cases, support Housing Ombudsman compliance and play an important role in ensuring actions are delivered and positive outcomes are achieved for residents. If this Complaints Officer role sounds like your next step, apply now or contact Olivia at (url removed) for more information.
22/08/2026
Seasonal
We are recruiting on behalf of a housing organisation for an experienced Complaints Officer to support the Assets Complaints function during a period of review. The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests , while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and compliance actions are completed within required timescales. This is a varied and fast-paced role suited to someone who is confident, organised and tenacious, with the ability to challenge and influence colleagues to ensure actions are followed through to successful outcomes. Key Responsibilities: Lead on the collation, coordination and management of Housing Ombudsman information requests . Support the Assets Complaints Manager with short-notice Housing Ombudsman Service ordered complaints. Monitor and coordinate compliance actions, including inspection orders and complex works. Liaise with repairs, assets and wider internal teams to ensure actions are completed within required timescales. Provide constructive challenge and maintain oversight of actions through to completion. Support the management, response and resolution of complex complaints. Maintain accurate records and ensure relevant systems are kept fully up to date. Identify risks, delays and outstanding actions, escalating where appropriate. Support learning from complaints, outcomes and customer experiences. Build effective relationships across teams to influence positive outcomes for residents. Ensure work is delivered in line with regulatory requirements, policies and procedures. Provide a high-quality, resident-focused service throughout the complaints process. The successful Complaints Officer will have: Experience in social housing , ideally within a repairs or assets environment. Experience managing, responding to and resolving complaints. Strong knowledge of Housing Ombudsman processes and regulatory requirements. Excellent organisation and time management skills, with the ability to meet tight deadlines. A confident, assertive and tenacious approach, with the ability to challenge and influence colleagues. Strong communication skills and the ability to build rapport with residents. A resident-focused approach, with an understanding of diversity, inclusion and reasonable adjustments. The ability to manage competing priorities and work effectively across multiple teams. A commitment to learning from complaints and improving services. Why Apply? 24- 27 per hour (umbrella) initial 6 month assignment Hyrbid working You will have the opportunity to work on complex and high-priority cases, support Housing Ombudsman compliance and play an important role in ensuring actions are delivered and positive outcomes are achieved for residents. If this Complaints Officer role sounds like your next step, apply now or contact Olivia at (url removed) for more information.
We are recruiting on behalf of a housing organisation for an experienced Complaints Officer to support the Assets Complaints function during a period of review. The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests , while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and compliance actions are completed within required timescales. This is a varied and fast-paced role suited to someone who is confident, organised and tenacious, with the ability to challenge and influence colleagues to ensure actions are followed through to successful outcomes. Key Responsibilities: Lead on the collation, coordination and management of Housing Ombudsman information requests . Support the Assets Complaints Manager with short-notice Housing Ombudsman Service ordered complaints. Monitor and coordinate compliance actions, including inspection orders and complex works. Liaise with repairs, assets and wider internal teams to ensure actions are completed within required timescales. Provide constructive challenge and maintain oversight of actions through to completion. Support the management, response and resolution of complex complaints. Maintain accurate records and ensure relevant systems are kept fully up to date. Identify risks, delays and outstanding actions, escalating where appropriate. Support learning from complaints, outcomes and customer experiences. Build effective relationships across teams to influence positive outcomes for residents. Ensure work is delivered in line with regulatory requirements, policies and procedures. Provide a high-quality, resident-focused service throughout the complaints process. The successful Complaints Officer will have: Experience in social housing , ideally within a repairs or assets environment. Experience managing, responding to and resolving complaints. Strong knowledge of Housing Ombudsman processes and regulatory requirements. Excellent organisation and time management skills, with the ability to meet tight deadlines. A confident, assertive and tenacious approach, with the ability to challenge and influence colleagues. Strong communication skills and the ability to build rapport with residents. A resident-focused approach, with an understanding of diversity, inclusion and reasonable adjustments. The ability to manage competing priorities and work effectively across multiple teams. A commitment to learning from complaints and improving services. Why Apply? 24- 27 per hour (umbrella) initial 6 month assignment Hyrbid working You will have the opportunity to work on complex and high-priority cases, support Housing Ombudsman compliance and play an important role in ensuring actions are delivered and positive outcomes are achieved for residents. If this Complaints Officer role sounds like your next step, apply now or contact Olivia at (url removed) for more information.
22/08/2026
Seasonal
We are recruiting on behalf of a housing organisation for an experienced Complaints Officer to support the Assets Complaints function during a period of review. The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests , while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and compliance actions are completed within required timescales. This is a varied and fast-paced role suited to someone who is confident, organised and tenacious, with the ability to challenge and influence colleagues to ensure actions are followed through to successful outcomes. Key Responsibilities: Lead on the collation, coordination and management of Housing Ombudsman information requests . Support the Assets Complaints Manager with short-notice Housing Ombudsman Service ordered complaints. Monitor and coordinate compliance actions, including inspection orders and complex works. Liaise with repairs, assets and wider internal teams to ensure actions are completed within required timescales. Provide constructive challenge and maintain oversight of actions through to completion. Support the management, response and resolution of complex complaints. Maintain accurate records and ensure relevant systems are kept fully up to date. Identify risks, delays and outstanding actions, escalating where appropriate. Support learning from complaints, outcomes and customer experiences. Build effective relationships across teams to influence positive outcomes for residents. Ensure work is delivered in line with regulatory requirements, policies and procedures. Provide a high-quality, resident-focused service throughout the complaints process. The successful Complaints Officer will have: Experience in social housing , ideally within a repairs or assets environment. Experience managing, responding to and resolving complaints. Strong knowledge of Housing Ombudsman processes and regulatory requirements. Excellent organisation and time management skills, with the ability to meet tight deadlines. A confident, assertive and tenacious approach, with the ability to challenge and influence colleagues. Strong communication skills and the ability to build rapport with residents. A resident-focused approach, with an understanding of diversity, inclusion and reasonable adjustments. The ability to manage competing priorities and work effectively across multiple teams. A commitment to learning from complaints and improving services. Why Apply? 24- 27 per hour (umbrella) initial 6 month assignment Hyrbid working You will have the opportunity to work on complex and high-priority cases, support Housing Ombudsman compliance and play an important role in ensuring actions are delivered and positive outcomes are achieved for residents. If this Complaints Officer role sounds like your next step, apply now or contact Olivia at (url removed) for more information.
We are currently looking for an experienced Resident Engagement Project Manager to support the delivery of a new Resident Engagement Strategy over an initial 6-month period. The role will focus on embedding five Housing Management Boards and a new Resident Advisory Panel, developing resident scrutiny arrangements and delivering a number of key resident involvement projects. The Role Embedding five Housing Management Boards and a new Resident Advisory Panel. Establishing governance, administration and working arrangements for each board. Developing board work programmes and resident scrutiny activity. Supporting boards to gather evidence and scrutinise Housing services. Developing and commissioning a resident training programme. Producing reports on board activity, findings and recommendations. Working with Housing service leads to provide boards with relevant service and performance information. Delivering a co-produced review of the resident grant programme. Commissioning a framework for Independent Tenant Adviser (ITA) services. Commissioning ITA and mentoring provision for board members. Developing online information hubs for each board. Managing participant payments in line with financial procedures. Delivering projects in line with procurement and contract requirements. Key Requirements Experience delivering resident engagement, tenant involvement or resident scrutiny within social housing. Experience establishing or managing resident boards, panels or scrutiny groups. Experience developing and delivering resident scrutiny programmes. Experience commissioning resident training, mentoring or Independent Tenant Adviser services. Project management experience within Housing. Experience delivering service reviews and resident involvement projects. Experience producing reports and recommendations for senior management. Knowledge of social housing resident engagement and scrutiny requirements. Experience working within Council financial and procurement procedures. Availability to attend resident meetings and events outside normal office hours when required. What You Need to Do Now If you are interested in this Resident Engagement Project Manager role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If this role matches your experience but not the rate, location or seniority, please send us your CV anyway. We regularly recruit for Resident Engagement Managers, Resident Involvement Managers, Tenant Engagement Officers and Housing Project Managers across the UK. For more information, call Zubair at Carrington West on (phone number removed). By applying, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy.
21/08/2026
Contract
We are currently looking for an experienced Resident Engagement Project Manager to support the delivery of a new Resident Engagement Strategy over an initial 6-month period. The role will focus on embedding five Housing Management Boards and a new Resident Advisory Panel, developing resident scrutiny arrangements and delivering a number of key resident involvement projects. The Role Embedding five Housing Management Boards and a new Resident Advisory Panel. Establishing governance, administration and working arrangements for each board. Developing board work programmes and resident scrutiny activity. Supporting boards to gather evidence and scrutinise Housing services. Developing and commissioning a resident training programme. Producing reports on board activity, findings and recommendations. Working with Housing service leads to provide boards with relevant service and performance information. Delivering a co-produced review of the resident grant programme. Commissioning a framework for Independent Tenant Adviser (ITA) services. Commissioning ITA and mentoring provision for board members. Developing online information hubs for each board. Managing participant payments in line with financial procedures. Delivering projects in line with procurement and contract requirements. Key Requirements Experience delivering resident engagement, tenant involvement or resident scrutiny within social housing. Experience establishing or managing resident boards, panels or scrutiny groups. Experience developing and delivering resident scrutiny programmes. Experience commissioning resident training, mentoring or Independent Tenant Adviser services. Project management experience within Housing. Experience delivering service reviews and resident involvement projects. Experience producing reports and recommendations for senior management. Knowledge of social housing resident engagement and scrutiny requirements. Experience working within Council financial and procurement procedures. Availability to attend resident meetings and events outside normal office hours when required. What You Need to Do Now If you are interested in this Resident Engagement Project Manager role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If this role matches your experience but not the rate, location or seniority, please send us your CV anyway. We regularly recruit for Resident Engagement Managers, Resident Involvement Managers, Tenant Engagement Officers and Housing Project Managers across the UK. For more information, call Zubair at Carrington West on (phone number removed). By applying, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy.
Join Our Team as a Contingency Housing Officer in Didsbury! Pay rate : £13.60 Hours: 4 on, 4 off , day AND night shifts. 7am to 7pm and 7pm to 7am. Are you passionate about helping others and making a difference in your community? We are looking for a motivated and cheerful Contingency Housing Officer to join our dynamic team in Didsbury on a temporary contract! This is an exciting opportunity to play a crucial role in providing essential housing support to those in need. What You'll Do: As a Contingency Housing Officer, you will be at the forefront of our housing services, ensuring that individuals and families have access to safe and secure accommodations. Your role will include: Assessing housing needs and providing tailored advice to clients. Coordinating temporary housing solutions and support services. Collaborating with local authorities, charities, and housing providers. Keeping accurate records and maintaining case files. Conducting follow-ups to ensure ongoing support and satisfaction. Promoting awareness of available housing options and resources. Who We're Looking For: We want someone who is not only qualified but also brings a spark of positivity to our team! You should possess: Experience in housing services, social work, or a related field. Strong communication skills and the ability to build rapport with clients. A proactive approach to problem-solving and a compassionate mindset. Excellent organisational skills and attention to detail. A commitment to promoting equality and diversity in housing. Why Join Us? Make a Difference: Your work will directly impact the lives of individuals and families in Didsbury Supportive Environment: Join a team of like-minded professionals who are dedicated to helping each other grow and succeed. Flexibility: Enjoy a temporary role that offers you the chance to showcase your skills while making a real difference. Community Engagement: Work closely with local partners and stakeholders, fostering relationships that enhance community well-being. What's in It for You? Competitive salary and benefits. Opportunities for professional development and training. A vibrant workplace culture that values teamwork and innovation. The chance to be a part of meaningful projects that shape the future of housing in our community. Ready to Take the Next Step? If you're enthusiastic about contributing to public services and making a positive impact, we'd love to hear from you! Send us your CV and a cover letter detailing your experience and why you'd be a perfect fit for this role. Join us in creating a brighter future for our community! Apply today and become a vital part of our mission to provide safe and supportive housing for all. We value diversity and encourage applications from all backgrounds. Together, let's build a better tomorrow! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed) We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
21/08/2026
Contract
Join Our Team as a Contingency Housing Officer in Didsbury! Pay rate : £13.60 Hours: 4 on, 4 off , day AND night shifts. 7am to 7pm and 7pm to 7am. Are you passionate about helping others and making a difference in your community? We are looking for a motivated and cheerful Contingency Housing Officer to join our dynamic team in Didsbury on a temporary contract! This is an exciting opportunity to play a crucial role in providing essential housing support to those in need. What You'll Do: As a Contingency Housing Officer, you will be at the forefront of our housing services, ensuring that individuals and families have access to safe and secure accommodations. Your role will include: Assessing housing needs and providing tailored advice to clients. Coordinating temporary housing solutions and support services. Collaborating with local authorities, charities, and housing providers. Keeping accurate records and maintaining case files. Conducting follow-ups to ensure ongoing support and satisfaction. Promoting awareness of available housing options and resources. Who We're Looking For: We want someone who is not only qualified but also brings a spark of positivity to our team! You should possess: Experience in housing services, social work, or a related field. Strong communication skills and the ability to build rapport with clients. A proactive approach to problem-solving and a compassionate mindset. Excellent organisational skills and attention to detail. A commitment to promoting equality and diversity in housing. Why Join Us? Make a Difference: Your work will directly impact the lives of individuals and families in Didsbury Supportive Environment: Join a team of like-minded professionals who are dedicated to helping each other grow and succeed. Flexibility: Enjoy a temporary role that offers you the chance to showcase your skills while making a real difference. Community Engagement: Work closely with local partners and stakeholders, fostering relationships that enhance community well-being. What's in It for You? Competitive salary and benefits. Opportunities for professional development and training. A vibrant workplace culture that values teamwork and innovation. The chance to be a part of meaningful projects that shape the future of housing in our community. Ready to Take the Next Step? If you're enthusiastic about contributing to public services and making a positive impact, we'd love to hear from you! Send us your CV and a cover letter detailing your experience and why you'd be a perfect fit for this role. Join us in creating a brighter future for our community! Apply today and become a vital part of our mission to provide safe and supportive housing for all. We value diversity and encourage applications from all backgrounds. Together, let's build a better tomorrow! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed) We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £32,814.98 per annum Working Hours: 40 Hours per week Working Pattern: Monday-Friday/Hybrid Location: Dartford, Kent If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you'll make as a Property Services Planner/Scheduler Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties. Riverside Property Services undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The planning team located within the Camden and Dartford office locations provides support across the property services delivery model. Scheduling works for all Riverside Property Services gas servicing, communal heating servicing, EICRs, M&E PPM and repairs (all trades) activities. Which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. The role will also Include oversight of all sub-contracted work allocations. The Property Services Planner will plan schedules and undertake any administrative tasks relating to the property services team, ensuring efficient and effective scheduling and delivery of repairs and compliance work. About you We are looking for someone with: • Good level IT skills and literacy • Good communication skills, both oral and written • Self-motivated, resilient, assertive and confident • Proven experience of excellent customer service skills Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile You will be responsible for planning the schedule of operatives within the Property Services Operations. You will ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Supporting your team leaders, managers and operational teams to achieve KPI's. Although you may predominantly cover one area, you may be asked to support/cover other areas as the business needs.Key Tasks • Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner. • Work as part of a high performing team and ensure your actions are supportive of the team being successful. • Answers phones, emails, CRM cases and schedules and confirms appointments and inputs data into the system. • Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs. • Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress). • Phoning residents to ensure access is gained for works. • Work with emergency appointments and resolve scheduling conflicts. • Ensuring that subcontractors are completing jobs on time, and they submit completed documents and photographic evidence correctly ready for supervisor' review and contractor payment • Escalate any operatives/ contractors' issues to the relevant surveyor/manager • Ensuring you have the "first time fix" approach. • Assisting operatives/ supervisors / surveyors / complaints officers • Assisting in the investigation and resolution of
21/08/2026
Full time
Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £32,814.98 per annum Working Hours: 40 Hours per week Working Pattern: Monday-Friday/Hybrid Location: Dartford, Kent If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you'll make as a Property Services Planner/Scheduler Riverside Property Services manages the repairs and maintenance service to over 24,000 properties across London, the Southeast and Home Counties. Riverside Property Services undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The planning team located within the Camden and Dartford office locations provides support across the property services delivery model. Scheduling works for all Riverside Property Services gas servicing, communal heating servicing, EICRs, M&E PPM and repairs (all trades) activities. Which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. The role will also Include oversight of all sub-contracted work allocations. The Property Services Planner will plan schedules and undertake any administrative tasks relating to the property services team, ensuring efficient and effective scheduling and delivery of repairs and compliance work. About you We are looking for someone with: • Good level IT skills and literacy • Good communication skills, both oral and written • Self-motivated, resilient, assertive and confident • Proven experience of excellent customer service skills Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile You will be responsible for planning the schedule of operatives within the Property Services Operations. You will ensure the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects. Supporting your team leaders, managers and operational teams to achieve KPI's. Although you may predominantly cover one area, you may be asked to support/cover other areas as the business needs.Key Tasks • Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner. • Work as part of a high performing team and ensure your actions are supportive of the team being successful. • Answers phones, emails, CRM cases and schedules and confirms appointments and inputs data into the system. • Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs. • Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress). • Phoning residents to ensure access is gained for works. • Work with emergency appointments and resolve scheduling conflicts. • Ensuring that subcontractors are completing jobs on time, and they submit completed documents and photographic evidence correctly ready for supervisor' review and contractor payment • Escalate any operatives/ contractors' issues to the relevant surveyor/manager • Ensuring you have the "first time fix" approach. • Assisting operatives/ supervisors / surveyors / complaints officers • Assisting in the investigation and resolution of
Title: Senior Supply Chain & Procurement Business Partner Contract Type: Permanent Full-Time, 35 hours Salary: From 72,000 - 80,0000 (London weighted salary) or 65,000 - 70,000 per annum (Regional Salary) dependant on experience Grade: 11 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Closing Date: 3rd September Click here for Role Profile Interview Dates: 1st round interviews via Teams 10/11th September, final interview in person at London, Stratford 16/17th September 2026 (NB the formal title for this role at L&Q is Senior Supply Chain Capability and Assurance Manager) Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Previous Applicants May Not Apply - (if prior applications were regretted within 12 weeks) Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Supply Chain Team at L&Q: This is an exciting opportunity to join a growing team and play a key role in shaping how supply chain and procurement partners with the business. As our Senior Supply Chain and Procurement Business partner, you'll build trusted relationships across the organisation, working closely with senior stakeholders to deliver commercial solutions that create value and support strategic goals. You'll lead complex procurement projects, influence decision-making, and help embed best practice across the procurement lifecycle, you'll support the Supply Chain Director, lead a small team and play a key role in creating the standards and governance that support better outcomes across the organisation. Alongside this, you'll support governance and assurance activities, ensuring the right controls are in place and driving continuous improvement across our supply chain. If this sounds like you, we would love for you to apply! What you'll do: Promote a culture of customer focus and operational excellence across the supply chain Lead a team of Supply Chain officers, supporting them to be the very best they can be. Embed best-practice processes, systems and governance and drive continuous improvement in how the framework is adopted. Work in partnership with internal teams to ensure colleagues have access to relevant training, tools and templates to perform activities in line with the supply chain framework and policy Develop and drive the Supply Chain plan, including category management and long-term buying planning. What you'll bring: Demonstrable experience of being able to influence and lead cross functional teams Confidence engaging stakeholders, delivering training, tools and templates to embed consistent practice across teams. Experience in procurement and supply chain policy, compliance and/or contract management, plus audits/policy development and system implementation. Strong knowledge of procurement law, regulatory reporting and supplier management. Experience in housing or another regulated environment. Assurance to the board members Desirable - CIPS (or working towards) Chartered Institute of Procurement and Supply, Qualifications - Degree or equivalent experience in buying, supply chain, business, or compliance. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed)
21/08/2026
Full time
Title: Senior Supply Chain & Procurement Business Partner Contract Type: Permanent Full-Time, 35 hours Salary: From 72,000 - 80,0000 (London weighted salary) or 65,000 - 70,000 per annum (Regional Salary) dependant on experience Grade: 11 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Closing Date: 3rd September Click here for Role Profile Interview Dates: 1st round interviews via Teams 10/11th September, final interview in person at London, Stratford 16/17th September 2026 (NB the formal title for this role at L&Q is Senior Supply Chain Capability and Assurance Manager) Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Previous Applicants May Not Apply - (if prior applications were regretted within 12 weeks) Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Supply Chain Team at L&Q: This is an exciting opportunity to join a growing team and play a key role in shaping how supply chain and procurement partners with the business. As our Senior Supply Chain and Procurement Business partner, you'll build trusted relationships across the organisation, working closely with senior stakeholders to deliver commercial solutions that create value and support strategic goals. You'll lead complex procurement projects, influence decision-making, and help embed best practice across the procurement lifecycle, you'll support the Supply Chain Director, lead a small team and play a key role in creating the standards and governance that support better outcomes across the organisation. Alongside this, you'll support governance and assurance activities, ensuring the right controls are in place and driving continuous improvement across our supply chain. If this sounds like you, we would love for you to apply! What you'll do: Promote a culture of customer focus and operational excellence across the supply chain Lead a team of Supply Chain officers, supporting them to be the very best they can be. Embed best-practice processes, systems and governance and drive continuous improvement in how the framework is adopted. Work in partnership with internal teams to ensure colleagues have access to relevant training, tools and templates to perform activities in line with the supply chain framework and policy Develop and drive the Supply Chain plan, including category management and long-term buying planning. What you'll bring: Demonstrable experience of being able to influence and lead cross functional teams Confidence engaging stakeholders, delivering training, tools and templates to embed consistent practice across teams. Experience in procurement and supply chain policy, compliance and/or contract management, plus audits/policy development and system implementation. Strong knowledge of procurement law, regulatory reporting and supplier management. Experience in housing or another regulated environment. Assurance to the board members Desirable - CIPS (or working towards) Chartered Institute of Procurement and Supply, Qualifications - Degree or equivalent experience in buying, supply chain, business, or compliance. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed)
Your new company We are currently recruiting for an experienced Tenancy Services Housing Officer to join a well-established social housing organisation on a temporary basis.This is an excellent opportunity for a housing professional with strong tenancy management experience who is comfortable managing a varied caseload while also providing support and supervision within a busy housing team.Your new role Managing a patch of tenancies and delivering a high-quality tenancy management service. Supporting tenants to sustain their tenancies and addressing tenancy-related issues. Investigating and resolving anti-social behaviour complaints. Managing rent arrears cases and taking appropriate recovery action. Conducting tenancy visits, tenancy reviews and estate inspections. Assisting with neighbourhood management and community engagement initiatives. Providing guidance, support and line management to team members where required. Liaising with internal departments and external agencies to achieve positive outcomes for tenants. What you'll need to succeed Previous experience in a housing officer, tenancy services or neighbourhood housing role. Strong knowledge of tenancy management and housing legislation. Demonstrable line management or supervisory experience. Excellent communication and stakeholder management skills. Ability to manage a demanding and varied workload effectively. Full UK driving licence preferred. What you'll get in return Immediate start available. Competitive hourly rate. Hybrid working arrangements. Opportunity to gain experience within a respected social housing organisation. Strong potential for the contract to be extended beyond the initial 4-week period. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
20/08/2026
Seasonal
Your new company We are currently recruiting for an experienced Tenancy Services Housing Officer to join a well-established social housing organisation on a temporary basis.This is an excellent opportunity for a housing professional with strong tenancy management experience who is comfortable managing a varied caseload while also providing support and supervision within a busy housing team.Your new role Managing a patch of tenancies and delivering a high-quality tenancy management service. Supporting tenants to sustain their tenancies and addressing tenancy-related issues. Investigating and resolving anti-social behaviour complaints. Managing rent arrears cases and taking appropriate recovery action. Conducting tenancy visits, tenancy reviews and estate inspections. Assisting with neighbourhood management and community engagement initiatives. Providing guidance, support and line management to team members where required. Liaising with internal departments and external agencies to achieve positive outcomes for tenants. What you'll need to succeed Previous experience in a housing officer, tenancy services or neighbourhood housing role. Strong knowledge of tenancy management and housing legislation. Demonstrable line management or supervisory experience. Excellent communication and stakeholder management skills. Ability to manage a demanding and varied workload effectively. Full UK driving licence preferred. What you'll get in return Immediate start available. Competitive hourly rate. Hybrid working arrangements. Opportunity to gain experience within a respected social housing organisation. Strong potential for the contract to be extended beyond the initial 4-week period. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
JOB PURPOSE To assist the Private Sector Housing Initiatives Manager and other staff within the team in managing the temporary accommodation provided by the Council to homeless households. To provide support and assistance to the team to ensure an effective and comprehensive housing management service is provided to the temporary accommodation used by the Authority. To provide an effective and responsive response to service requests from clients. To generally participate in the overall planning and development of the homelessness service. KEY RESULT AREAS Accommodation Support Officer To be responsible for the smooth running of administrative systems relating to the Housing Supply and Regulation Service with a particular emphasis upon the systems surrounding the provision of temporary accommodation to homeless households. To collect and collate management information and statistics and to provide them to managers as directed. To act as a point of contact for maintenance support and direction. To support the team in the procurement and booking of emergency accommodation and to be responsible for the administrative aspects of placing clients into the accommodation. To act as a point of contact for clients in temporary accommodation alongside other colleagues in the team. To assist with the operation, monitoring and review of financial processes, such as Housing Benefit claims, rent payments and invoicing and ensuring that accurate records are maintained. To assist in the day-to-day management of temporary accommodation units provided by the Council for homeless households. To provide a high level of customer service to landlords, applicants and those approaching Newport City Council in relation to temporary accommodation alongside dealing with day-to-day customer enquiries as required and commensurate with the grade. To assist with creating and monitoring rent charges and income received in respect of temporary accommodation. As directed, to carry out all appropriate administrative functions relating to the operation of temporary accommodation, including the raising of payment requisitions, debits, credits and invoices, processing orders, sending and receiving goods/services and operating/updating relevant IT systems. To assist in the preparation of correspondence, reports, data and statistics, performance information. To attend internal and external meetings as required and to take minutes as appropriate and where necessary. To take reasonable care of own and others safety; to co-operate with managers/ supervisors in complying with statutory health & safety duties; to report incidents, accidents, faults etc Qualifications Accommodation Support Officer A minimum of 5 GCSEs at grade C or above, including maths and English. Qualification in a Housing-related subject Knowledge Accommodation Support Officer Knowledge and understanding of data protection requirements and the principles of confidentiality. Understanding of Social Housing Management or Frontline Housing services Experience Accommodation Support Officer Experience of dealing with people using a broad range of communication methods Demonstrate experience of using databases and a variety of Microsoft IT packages Experience of working with the public and liaising with a wide range of internal and external stakeholders.
20/08/2026
Contract
JOB PURPOSE To assist the Private Sector Housing Initiatives Manager and other staff within the team in managing the temporary accommodation provided by the Council to homeless households. To provide support and assistance to the team to ensure an effective and comprehensive housing management service is provided to the temporary accommodation used by the Authority. To provide an effective and responsive response to service requests from clients. To generally participate in the overall planning and development of the homelessness service. KEY RESULT AREAS Accommodation Support Officer To be responsible for the smooth running of administrative systems relating to the Housing Supply and Regulation Service with a particular emphasis upon the systems surrounding the provision of temporary accommodation to homeless households. To collect and collate management information and statistics and to provide them to managers as directed. To act as a point of contact for maintenance support and direction. To support the team in the procurement and booking of emergency accommodation and to be responsible for the administrative aspects of placing clients into the accommodation. To act as a point of contact for clients in temporary accommodation alongside other colleagues in the team. To assist with the operation, monitoring and review of financial processes, such as Housing Benefit claims, rent payments and invoicing and ensuring that accurate records are maintained. To assist in the day-to-day management of temporary accommodation units provided by the Council for homeless households. To provide a high level of customer service to landlords, applicants and those approaching Newport City Council in relation to temporary accommodation alongside dealing with day-to-day customer enquiries as required and commensurate with the grade. To assist with creating and monitoring rent charges and income received in respect of temporary accommodation. As directed, to carry out all appropriate administrative functions relating to the operation of temporary accommodation, including the raising of payment requisitions, debits, credits and invoices, processing orders, sending and receiving goods/services and operating/updating relevant IT systems. To assist in the preparation of correspondence, reports, data and statistics, performance information. To attend internal and external meetings as required and to take minutes as appropriate and where necessary. To take reasonable care of own and others safety; to co-operate with managers/ supervisors in complying with statutory health & safety duties; to report incidents, accidents, faults etc Qualifications Accommodation Support Officer A minimum of 5 GCSEs at grade C or above, including maths and English. Qualification in a Housing-related subject Knowledge Accommodation Support Officer Knowledge and understanding of data protection requirements and the principles of confidentiality. Understanding of Social Housing Management or Frontline Housing services Experience Accommodation Support Officer Experience of dealing with people using a broad range of communication methods Demonstrate experience of using databases and a variety of Microsoft IT packages Experience of working with the public and liaising with a wide range of internal and external stakeholders.
Title: Resident Liaison Officer Contract Type: 12-month FTC, 35 hours Salary: 33,688 - 37,093 (Regional salary), dependant on experience Reporting Office: Manchester, Trafford Working Location: Delamere site office, with occasional travel to the Winsford site office Persona: Site Based Closing Date: 01/09/2026 Interview Date: TBC NB: For the purpose of this advertisement, this position is being advertised as Resident Liaison Officer. The official L&Q job title for this role is Communities Coordinator. Please click here for the role profile - Communities Coordinator role profile (1).docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Join our Communities Team at L&Q: We are looking for an engaging, personable and resilient Resident Liaison Officer to join our busy site-based team supporting residents throughout remedial works, redevelopment and regeneration projects. The role will work closely with our Communities Manager, project teams, contractors and stakeholders to ensure residents are well informed, supported and engaged throughout the lifecycle of projects. The role sits within our Property and Investment division and plays a key role in delivering a customer-first approach, ensuring strong communication and positive resident experiences. If this sounds like you, we would love for you to apply! Your impact in the role: Act as the first point of contact for residents on regeneration, redevelopment, remediation and community projects, providing clear, accurate and timely information. Build positive relationships with residents, contractors, project teams and external stakeholders to ensure effective communication and successful project delivery. Support residents throughout project works, including coordinating appointments, responding to enquiries, managing resident communications and handling complaints professionally and empathetically. Identify and support vulnerable residents, adapting communication methods where required and helping ensure individual needs are considered throughout project delivery. Assist with temporary rehousing activities where required, including communicating options, coordinating practical arrangements and supporting residents through the process. Attend resident meetings, consultation events and site-based meetings, helping to build trust, manage expectations and address concerns. Contribute to community engagement initiatives and projects that promote community cohesion, employment opportunities, training initiatives and resident participation. Maintain accurate records, project updates and management information, ensuring risks, issues and resident concerns are identified and escalated appropriately. Occasional work outside of normal working hours may be required for events, evening meetings and project activities. What you'll bring: Previous experience in resident liaison, housing, regeneration, construction, customer service or community engagement. Excellent communication skills, with the ability to explain complex information clearly and in plain English. A customer-focused and empathetic approach, particularly when supporting residents through challenging situations. Strong stakeholder management and relationship-building skills. Experience handling complaints and difficult conversations confidently and professionally. Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment. Strong written communication skills, including the ability to produce professional letters, emails and resident communications. Good IT skills across Microsoft Office and other business systems. A willingness to travel between sites and attend occasional evening or weekend meetings when required. We look forward to reviewing your application and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. P eople are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values , which outline our core expectations and should be demonstrated at all times , and all levels, when representing L&Q - click here to read more . At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fin d out more here . S ustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
19/08/2026
Full time
Title: Resident Liaison Officer Contract Type: 12-month FTC, 35 hours Salary: 33,688 - 37,093 (Regional salary), dependant on experience Reporting Office: Manchester, Trafford Working Location: Delamere site office, with occasional travel to the Winsford site office Persona: Site Based Closing Date: 01/09/2026 Interview Date: TBC NB: For the purpose of this advertisement, this position is being advertised as Resident Liaison Officer. The official L&Q job title for this role is Communities Coordinator. Please click here for the role profile - Communities Coordinator role profile (1).docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months. Join our Communities Team at L&Q: We are looking for an engaging, personable and resilient Resident Liaison Officer to join our busy site-based team supporting residents throughout remedial works, redevelopment and regeneration projects. The role will work closely with our Communities Manager, project teams, contractors and stakeholders to ensure residents are well informed, supported and engaged throughout the lifecycle of projects. The role sits within our Property and Investment division and plays a key role in delivering a customer-first approach, ensuring strong communication and positive resident experiences. If this sounds like you, we would love for you to apply! Your impact in the role: Act as the first point of contact for residents on regeneration, redevelopment, remediation and community projects, providing clear, accurate and timely information. Build positive relationships with residents, contractors, project teams and external stakeholders to ensure effective communication and successful project delivery. Support residents throughout project works, including coordinating appointments, responding to enquiries, managing resident communications and handling complaints professionally and empathetically. Identify and support vulnerable residents, adapting communication methods where required and helping ensure individual needs are considered throughout project delivery. Assist with temporary rehousing activities where required, including communicating options, coordinating practical arrangements and supporting residents through the process. Attend resident meetings, consultation events and site-based meetings, helping to build trust, manage expectations and address concerns. Contribute to community engagement initiatives and projects that promote community cohesion, employment opportunities, training initiatives and resident participation. Maintain accurate records, project updates and management information, ensuring risks, issues and resident concerns are identified and escalated appropriately. Occasional work outside of normal working hours may be required for events, evening meetings and project activities. What you'll bring: Previous experience in resident liaison, housing, regeneration, construction, customer service or community engagement. Excellent communication skills, with the ability to explain complex information clearly and in plain English. A customer-focused and empathetic approach, particularly when supporting residents through challenging situations. Strong stakeholder management and relationship-building skills. Experience handling complaints and difficult conversations confidently and professionally. Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment. Strong written communication skills, including the ability to produce professional letters, emails and resident communications. Good IT skills across Microsoft Office and other business systems. A willingness to travel between sites and attend occasional evening or weekend meetings when required. We look forward to reviewing your application and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. P eople are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values , which outline our core expectations and should be demonstrated at all times , and all levels, when representing L&Q - click here to read more . At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fin d out more here . S ustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
As a Fire Safety Officer in London within the not-for-profit sector, you'll play a key role in ensuring fire safety compliance across construction projects. Your work will help maintain high safety standards, supporting the organisation in creating a safe environment for all. Client Details Our client is a large residential property organisation with a diverse portfolio of homes across multiple regions. Committed to maintaining the highest standards of resident safety, regulatory compliance and asset protection, they continue to invest in their fire safety and building safety functions. As part of an ongoing programme to strengthen fire safety assurance and governance, they are seeking an experienced Fire Safety Officer to join their specialist fire safety team. This is an excellent opportunity for a fire safety professional to support compliance, undertake inspections, provide technical advice and work with internal teams, contractors and external agencies to ensure residents remain safe and protected. Description Provide fire safety assurance, guidance and technical support across a diverse residential property portfolio. Support compliance with fire safety, building safety and housing-related legislation and regulatory requirements. Undertake fire safety inspections, identify risks and recommend appropriate mitigation measures. Review fire risk assessments (FRAs), ensuring recommendations are suitable, compliant and effectively implemented. Monitor completion of actions arising from fire risk assessments and compliance reviews. Support the maintenance of building safety information and safety case documentation for higher-risk buildings. Provide independent oversight and professional challenge to operational teams on fire safety matters. Promote a consistent and risk-based approach to fire safety management across the organisation. Support assurance activities relating to planned investment, repairs, asset management and building safety projects. Review fire safety proposals and completed works to ensure compliance with legislation and best practice. Assess contractor competency, accreditations and performance on fire safety-related projects. Monitor routine inspection regimes, testing programmes and maintenance activities relating to fire safety systems. Maintain accurate compliance records, inspection reports and audit trails. Support the development and continuous improvement of fire safety policies, procedures and assurance frameworks. Profile Fire Safety Level 3 qualification or equivalent. NEBOSH Fire Safety Certificate or equivalent. Membership of the Institution of Fire Engineers (IFE), or working towards accreditation, is desirable. Experience within fire safety, building safety, compliance, facilities management, property management or construction environments. Strong understanding of fire safety principles and their application within residential buildings. Knowledge of the Fire Safety Act, Building Safety legislation and associated guidance. Full UK driving licence and willingness to travel extensively across a national property portfolio. Job Offer Salary up to 52,000 per annum for candidates with the right qualifications and experience. Annual performance-related bonus scheme (5% discretionary) Opportunity to join a well-established and highly regarded residential property organisation. Key role within a growing fire safety and building safety function. Hybrid working with a combination of site, office and home-based working. Diverse portfolio and varied workload across multiple regions. Excellent pension scheme. Generous annual leave plus public holidays. Additional wellbeing and life event leave benefits. Life assurance provision. Ongoing professional development and training opportunities. Hybrid working - 3 days in, 2 days wfh
18/08/2026
Full time
As a Fire Safety Officer in London within the not-for-profit sector, you'll play a key role in ensuring fire safety compliance across construction projects. Your work will help maintain high safety standards, supporting the organisation in creating a safe environment for all. Client Details Our client is a large residential property organisation with a diverse portfolio of homes across multiple regions. Committed to maintaining the highest standards of resident safety, regulatory compliance and asset protection, they continue to invest in their fire safety and building safety functions. As part of an ongoing programme to strengthen fire safety assurance and governance, they are seeking an experienced Fire Safety Officer to join their specialist fire safety team. This is an excellent opportunity for a fire safety professional to support compliance, undertake inspections, provide technical advice and work with internal teams, contractors and external agencies to ensure residents remain safe and protected. Description Provide fire safety assurance, guidance and technical support across a diverse residential property portfolio. Support compliance with fire safety, building safety and housing-related legislation and regulatory requirements. Undertake fire safety inspections, identify risks and recommend appropriate mitigation measures. Review fire risk assessments (FRAs), ensuring recommendations are suitable, compliant and effectively implemented. Monitor completion of actions arising from fire risk assessments and compliance reviews. Support the maintenance of building safety information and safety case documentation for higher-risk buildings. Provide independent oversight and professional challenge to operational teams on fire safety matters. Promote a consistent and risk-based approach to fire safety management across the organisation. Support assurance activities relating to planned investment, repairs, asset management and building safety projects. Review fire safety proposals and completed works to ensure compliance with legislation and best practice. Assess contractor competency, accreditations and performance on fire safety-related projects. Monitor routine inspection regimes, testing programmes and maintenance activities relating to fire safety systems. Maintain accurate compliance records, inspection reports and audit trails. Support the development and continuous improvement of fire safety policies, procedures and assurance frameworks. Profile Fire Safety Level 3 qualification or equivalent. NEBOSH Fire Safety Certificate or equivalent. Membership of the Institution of Fire Engineers (IFE), or working towards accreditation, is desirable. Experience within fire safety, building safety, compliance, facilities management, property management or construction environments. Strong understanding of fire safety principles and their application within residential buildings. Knowledge of the Fire Safety Act, Building Safety legislation and associated guidance. Full UK driving licence and willingness to travel extensively across a national property portfolio. Job Offer Salary up to 52,000 per annum for candidates with the right qualifications and experience. Annual performance-related bonus scheme (5% discretionary) Opportunity to join a well-established and highly regarded residential property organisation. Key role within a growing fire safety and building safety function. Hybrid working with a combination of site, office and home-based working. Diverse portfolio and varied workload across multiple regions. Excellent pension scheme. Generous annual leave plus public holidays. Additional wellbeing and life event leave benefits. Life assurance provision. Ongoing professional development and training opportunities. Hybrid working - 3 days in, 2 days wfh
Senior Contact Centre officer Location: Southwest London Working Pattern: Hybrid Salary: 33,000 - 36,000 Contract: Permanent, Full-time About the Role Hyperion Partners are supporting a leading community housing provider with the recruitment of a Senior Contact Centre Officer to join their Property Services team. We are looking for an experienced, confident and customer-focused individual to take responsibility for the day-to-day operation of the Contact Centre, while also providing guidance and support to a team of three Contact Centre Officers. This is a hands-on, frontline role. You will continue to handle customer enquiries and support residents directly, while overseeing workloads, quality, performance and service standards across the team. The successful candidate will be proactive, organised and solution-focused, with strong experience in customer service and contact centre environments. They will be confident using their own initiative, supporting colleagues and taking ownership of complex customer issues. Key Responsibilities Take day-to-day responsibility for the Contact Centre service, overseeing workloads and ensuring calls, emails and customer enquiries are dealt with efficiently, professionally and within agreed timescales. Provide day-to-day guidance, support and direction to three Contact Centre Officers, helping colleagues manage their workloads, develop their customer service skills and maintain high service standards. Act as an escalation point for complex, sensitive or challenging customer enquiries, supporting colleagues to resolve issues while ensuring residents receive clear, professional and empathetic communication. Handle high volumes of calls and customer enquiries, ensuring repairs and property-related enquiries are accurately recorded, appropriately triaged and progressed. Monitor team performance against KPIs, SLAs, first-contact resolution and customer satisfaction targets, identifying areas for improvement and supporting the team to achieve required standards. Review customer interactions and provide constructive feedback, coaching and support where required, helping to maintain consistency and quality across the Contact Centre. Monitor shared inboxes and communication channels, ensuring enquiries are allocated appropriately and responded to within agreed timescales. Support the coordination and progression of repairs by working closely with residents, contractors, surveyors and the wider Property Services team, while identifying and escalating service failures or delays. Identify recurring issues, customer concerns and opportunities for service improvement, providing feedback to management and contributing to improvements in the resident experience. Support vulnerable residents and ensure safeguarding, welfare and emergency concerns are identified and escalated appropriately, while maintaining confidentiality and professionalism. Provide support and administrative cover for Damp & Mould cases, ensuring reports are accurately recorded and referred to the appropriate team, and assist with complaints, service improvements and performance reporting. Build strong working relationships with residents, colleagues, contractors and internal teams, providing additional support to the wider Property Services function when required. About You We are looking for an experienced customer service or contact centre professional who is ready to take the next step in their career and provide day-to-day leadership to a small team. You will ideally have: Strong experience in a contact centre or high-volume customer service environment, with excellent telephone and communication skills. Experience within social housing, housing repairs, property services or a similar environment is highly desirable, with a good understanding of the customer journey. Previous experience supervising, mentoring or supporting customer service colleagues, with the confidence to provide guidance, feedback and day-to-day direction. Experience working to KPIs, SLAs and customer satisfaction targets, with the ability to monitor performance and identify opportunities for improvement. Experience handling complex, challenging or escalated customer enquiries, with a calm, professional and empathetic approach. Strong organisational and time-management skills, with the ability to prioritise workloads, manage competing demands and support others in a busy environment. Strong IT and CRM/customer management system experience, with excellent attention to detail and accurate record keeping. The confidence to make decisions, use initiative and take ownership of customer issues, together with a proactive approach to problem-solving and service improvement. The ability to build strong working relationships with residents, colleagues, contractors and internal teams while maintaining a consistently high standard of customer service. Why Join? This is an excellent opportunity for an experienced Contact Centre Officer or Senior Customer Service professional to take on a hands-on senior position within a leading community housing provider. You will have responsibility for supporting a small team while remaining actively involved in frontline customer service. This is a key role in ensuring residents receive a consistent, responsive and high-quality service. If you are an experienced customer service professional who enjoys supporting others, solving problems and taking ownership, we would love to hear from you. Apply now to find out more about this Senior Contact Centre Officer opportunity.
17/08/2026
Full time
Senior Contact Centre officer Location: Southwest London Working Pattern: Hybrid Salary: 33,000 - 36,000 Contract: Permanent, Full-time About the Role Hyperion Partners are supporting a leading community housing provider with the recruitment of a Senior Contact Centre Officer to join their Property Services team. We are looking for an experienced, confident and customer-focused individual to take responsibility for the day-to-day operation of the Contact Centre, while also providing guidance and support to a team of three Contact Centre Officers. This is a hands-on, frontline role. You will continue to handle customer enquiries and support residents directly, while overseeing workloads, quality, performance and service standards across the team. The successful candidate will be proactive, organised and solution-focused, with strong experience in customer service and contact centre environments. They will be confident using their own initiative, supporting colleagues and taking ownership of complex customer issues. Key Responsibilities Take day-to-day responsibility for the Contact Centre service, overseeing workloads and ensuring calls, emails and customer enquiries are dealt with efficiently, professionally and within agreed timescales. Provide day-to-day guidance, support and direction to three Contact Centre Officers, helping colleagues manage their workloads, develop their customer service skills and maintain high service standards. Act as an escalation point for complex, sensitive or challenging customer enquiries, supporting colleagues to resolve issues while ensuring residents receive clear, professional and empathetic communication. Handle high volumes of calls and customer enquiries, ensuring repairs and property-related enquiries are accurately recorded, appropriately triaged and progressed. Monitor team performance against KPIs, SLAs, first-contact resolution and customer satisfaction targets, identifying areas for improvement and supporting the team to achieve required standards. Review customer interactions and provide constructive feedback, coaching and support where required, helping to maintain consistency and quality across the Contact Centre. Monitor shared inboxes and communication channels, ensuring enquiries are allocated appropriately and responded to within agreed timescales. Support the coordination and progression of repairs by working closely with residents, contractors, surveyors and the wider Property Services team, while identifying and escalating service failures or delays. Identify recurring issues, customer concerns and opportunities for service improvement, providing feedback to management and contributing to improvements in the resident experience. Support vulnerable residents and ensure safeguarding, welfare and emergency concerns are identified and escalated appropriately, while maintaining confidentiality and professionalism. Provide support and administrative cover for Damp & Mould cases, ensuring reports are accurately recorded and referred to the appropriate team, and assist with complaints, service improvements and performance reporting. Build strong working relationships with residents, colleagues, contractors and internal teams, providing additional support to the wider Property Services function when required. About You We are looking for an experienced customer service or contact centre professional who is ready to take the next step in their career and provide day-to-day leadership to a small team. You will ideally have: Strong experience in a contact centre or high-volume customer service environment, with excellent telephone and communication skills. Experience within social housing, housing repairs, property services or a similar environment is highly desirable, with a good understanding of the customer journey. Previous experience supervising, mentoring or supporting customer service colleagues, with the confidence to provide guidance, feedback and day-to-day direction. Experience working to KPIs, SLAs and customer satisfaction targets, with the ability to monitor performance and identify opportunities for improvement. Experience handling complex, challenging or escalated customer enquiries, with a calm, professional and empathetic approach. Strong organisational and time-management skills, with the ability to prioritise workloads, manage competing demands and support others in a busy environment. Strong IT and CRM/customer management system experience, with excellent attention to detail and accurate record keeping. The confidence to make decisions, use initiative and take ownership of customer issues, together with a proactive approach to problem-solving and service improvement. The ability to build strong working relationships with residents, colleagues, contractors and internal teams while maintaining a consistently high standard of customer service. Why Join? This is an excellent opportunity for an experienced Contact Centre Officer or Senior Customer Service professional to take on a hands-on senior position within a leading community housing provider. You will have responsibility for supporting a small team while remaining actively involved in frontline customer service. This is a key role in ensuring residents receive a consistent, responsive and high-quality service. If you are an experienced customer service professional who enjoys supporting others, solving problems and taking ownership, we would love to hear from you. Apply now to find out more about this Senior Contact Centre Officer opportunity.
Join Our Team as a Bank Housing Officer in Warrington! Are you passionate about making a difference in the community? Do you have a flair for housing solutions and a desire to help individuals and families find their perfect homes? If so, we have an exciting opportunity for you! Position: Bank Housing Officer Location: Warrington Contract Type: Temporary Working Pattern: Part Time, Ad Hoc shifts covering sickness and holidays What We're Looking For: We are seeking a vibrant and dedicated Bank Housing Officer to join our dynamic team! In this pivotal role, you will work closely with clients, providing essential support in their housing journeys. Your contributions will help ensure that everyone has a safe and secure place to call home. Key Responsibilities: Engage with clients to assess their housing needs and provide tailored solutions. Assist in the application process for housing assistance and benefits. Collaborate with various stakeholders to ensure smooth operations and effective support. Maintain accurate records and documentation related to client interactions. Provide exceptional customer service, ensuring clients feel valued and heard. What You Bring to the Table: A positive attitude and a passion for community service. Excellent communication skills, both verbal and written. Strong organisational abilities with a keen attention to detail. Previous experience in housing, social services, or a related field is a plus! A team player who thrives in a collaborative environment. Why Join Us? Impactful Work: Make a real difference in the lives of individuals and families in your community. Flexible Hours: Part-time working pattern that fits your lifestyle. Supportive Team: Join a friendly and enthusiastic team committed to providing excellent service. Professional Development: Opportunities for growth and learning in the public services sector. If you're ready to take on this rewarding challenge and help shape the future of housing in Warrington, we'd love to hear from you! Join us in creating a brighter future for our community! Your journey as a Bank Housing Officer starts here! We are an equal opportunity employer and celebrate diversity. We are committed to creating an inclusive environment for all employees. Let's work together to ensure everyone has a place they can call home! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
17/08/2026
Contract
Join Our Team as a Bank Housing Officer in Warrington! Are you passionate about making a difference in the community? Do you have a flair for housing solutions and a desire to help individuals and families find their perfect homes? If so, we have an exciting opportunity for you! Position: Bank Housing Officer Location: Warrington Contract Type: Temporary Working Pattern: Part Time, Ad Hoc shifts covering sickness and holidays What We're Looking For: We are seeking a vibrant and dedicated Bank Housing Officer to join our dynamic team! In this pivotal role, you will work closely with clients, providing essential support in their housing journeys. Your contributions will help ensure that everyone has a safe and secure place to call home. Key Responsibilities: Engage with clients to assess their housing needs and provide tailored solutions. Assist in the application process for housing assistance and benefits. Collaborate with various stakeholders to ensure smooth operations and effective support. Maintain accurate records and documentation related to client interactions. Provide exceptional customer service, ensuring clients feel valued and heard. What You Bring to the Table: A positive attitude and a passion for community service. Excellent communication skills, both verbal and written. Strong organisational abilities with a keen attention to detail. Previous experience in housing, social services, or a related field is a plus! A team player who thrives in a collaborative environment. Why Join Us? Impactful Work: Make a real difference in the lives of individuals and families in your community. Flexible Hours: Part-time working pattern that fits your lifestyle. Supportive Team: Join a friendly and enthusiastic team committed to providing excellent service. Professional Development: Opportunities for growth and learning in the public services sector. If you're ready to take on this rewarding challenge and help shape the future of housing in Warrington, we'd love to hear from you! Join us in creating a brighter future for our community! Your journey as a Bank Housing Officer starts here! We are an equal opportunity employer and celebrate diversity. We are committed to creating an inclusive environment for all employees. Let's work together to ensure everyone has a place they can call home! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Housing Officer Pay Rate: £18.39 PAYE / £23.20 Umbrella Location: Morden Job Type: 3 Month Temporary Contract (subject to change) Hours: 36 hours per week Hybrid Working: 2 days working from home / 3 days in office based in Morden We are seeking a Housing Officer to join our South London Housing team. This dynamic role involves delivering responsive services to our customers, managing various projects, and supporting potentially vulnerable customers. This position offers the opportunity to make a significant impact on our community by ensuring effective communication and fulfilling service promises to our residents. Day-to-day of the role: Participate in the sign-up and needs assessment of customers, particularly during the handover of Regeneration properties. Ensure complaints are resolved promptly and effectively. Support entire blocks of residents during service restoration periods. Organise and deliver estate events and facilitate coordination of responses to customer inquiries by working closely with the Neighbourhood Response team, Customer Service team, and Clarion Response. Regular home working is supported, with necessary attendance at offices and residents' homes as required. Required Skills & Qualifications: Proven experience in a liaison or customer service role within housing or a similar sector. Strong ability to manage multiple projects and tasks efficiently. Excellent communication and interpersonal skills, with a knack for handling potentially sensitive situations. Ability to work independently and as part of a team. Flexibility to travel across the region as needed. This post is subject to Basic Criminal Record Check Clearance. To apply for the Housing Officer position, please review the full role profile and submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
17/08/2026
Seasonal
Housing Officer Pay Rate: £18.39 PAYE / £23.20 Umbrella Location: Morden Job Type: 3 Month Temporary Contract (subject to change) Hours: 36 hours per week Hybrid Working: 2 days working from home / 3 days in office based in Morden We are seeking a Housing Officer to join our South London Housing team. This dynamic role involves delivering responsive services to our customers, managing various projects, and supporting potentially vulnerable customers. This position offers the opportunity to make a significant impact on our community by ensuring effective communication and fulfilling service promises to our residents. Day-to-day of the role: Participate in the sign-up and needs assessment of customers, particularly during the handover of Regeneration properties. Ensure complaints are resolved promptly and effectively. Support entire blocks of residents during service restoration periods. Organise and deliver estate events and facilitate coordination of responses to customer inquiries by working closely with the Neighbourhood Response team, Customer Service team, and Clarion Response. Regular home working is supported, with necessary attendance at offices and residents' homes as required. Required Skills & Qualifications: Proven experience in a liaison or customer service role within housing or a similar sector. Strong ability to manage multiple projects and tasks efficiently. Excellent communication and interpersonal skills, with a knack for handling potentially sensitive situations. Ability to work independently and as part of a team. Flexibility to travel across the region as needed. This post is subject to Basic Criminal Record Check Clearance. To apply for the Housing Officer position, please review the full role profile and submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
Tenancy Services Officer £35,242.43 + car allowance £4015.80 Chester/Agile Full Time, Permanent 35 hours per week About You Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach. We're looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment. You'll be able to Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities. Support the creation of new ideas and innovation in the business Be adaptable and brilliant at working in partnership with our customers, colleagues and communities If you think you've got what we are looking for, we'd love to hear from you. The closing date for applications is 9.00am 1st September 2026. Interviews will take place on Thursday 10th September 2026 at our Chester Office We'll be reviewing applications over the next two weeks and may invite candidates to interview earlier than the advertised dates - so don't delay your application to avoid missing out! About our team Our team is great (if we don't mind saying so ourselves!) We work hard, support each other, and also like to have fun! You'll be part of our new Customer Experience Directorate - where you'll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you'll be reporting to our Community Housing Manager - it's an exciting team to be part of, as we deliver our new corporate plan ambitions.
17/08/2026
Full time
Tenancy Services Officer £35,242.43 + car allowance £4015.80 Chester/Agile Full Time, Permanent 35 hours per week About You Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You'll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach. We're looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment. You'll be able to Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities. Support the creation of new ideas and innovation in the business Be adaptable and brilliant at working in partnership with our customers, colleagues and communities If you think you've got what we are looking for, we'd love to hear from you. The closing date for applications is 9.00am 1st September 2026. Interviews will take place on Thursday 10th September 2026 at our Chester Office We'll be reviewing applications over the next two weeks and may invite candidates to interview earlier than the advertised dates - so don't delay your application to avoid missing out! About our team Our team is great (if we don't mind saying so ourselves!) We work hard, support each other, and also like to have fun! You'll be part of our new Customer Experience Directorate - where you'll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you'll be reporting to our Community Housing Manager - it's an exciting team to be part of, as we deliver our new corporate plan ambitions.
Fire Safety Contract Manager Location: Farringdon, London (hybrid working available) Salary: £68,000 - £71,000, dependent on experience. Contract: Permanent, Full Time Braxfield Recruitment is delighted to be working exclusively with a leading housing association to recruit a Fire Safety Contract Manager to join their Assets & Sustainability directorate. This is a pivotal role for someone with strong technical expertise in passive fire safety, contract management and people leadership, who wants to make a genuine difference to residents' safety and quality of life. The Role As Fire Safety Contract Manager, you'll take a lead role in delivering a rolling programme of Passive Fire Safety Works across residential and commercial buildings. Working closely with contractors, colleagues and stakeholders, you'll ensure works are delivered safely, compliantly, on budget and to a consistently high standard while supporting and developing a small team along the way. This is a varied, hands-on role that blends programme delivery, contract and budget management, quality assurance and resident engagement. Key Responsibilities Support the effective delivery of a rolling programme of Passive Fire Safety Works across residential and commercial stock Support the negotiation, appointment and management of fire safety contracts, ensuring value for money Manage, motivate and develop a small team, leading by example Lead contract management of Passive Fire Safety Works projects, reporting on progress, risks and performance Act as lead officer for relevant contracts, meeting contractors regularly to review performance Oversee building surveys, interpret Fire Risk Assessment findings, and translate these into specifications, schedules of work and tender documentation Ensure robust health & safety arrangements are in place across all works, including risk assessments, method statements and spot checks Implement quality assurance regimes, ensuring works are certified and accredited appropriately Maintain accurate compliance records and keep systems updated promptly Manage customer contacts and complaints through to resolution Support responses to enforcement bodies, including Fire & Rescue Services Maintain clear communication with residents throughout the lifecycle of works About You Proven experience managing complex passive fire safety programmes and budgets within residential and/or commercial buildings (e.g. fire doors, fire stopping, compartmentation) Background in building surveying, construction or asset management Strong working knowledge of fire and building safety legislation, including the Regulatory Reform (Fire Safety) Order 2005, Fire Safety Act 2021, Fire Safety (England) Regulations 2022, and Building Safety Act 2022 Experience preparing specifications, schedules of work and tender/pricing documentation from Fire Risk Assessment findings Experience managing specialist contractors and consultants Strong contract management, procurement and budget management skills Confident people manager with experience developing a team Excellent written and verbal communication skills Degree level qualification, or equivalent professional experience Desirable Membership of a relevant professional body (e.g. RICS, CIOB, CIH) H&S qualification such as IOSH or NEBOSH Management qualification This is a fantastic opportunity to join an organisation that puts residents at the heart of everything it does, offering genuine scope to influence and improve fire safety outcomes at scale. To apply, please submit your CV or contact Braxfield Recruitment for a confidential conversation about the role. Braxfield Recruitment is acting as a recruitment agency on behalf of our client for this vacancy.
13/08/2026
Full time
Fire Safety Contract Manager Location: Farringdon, London (hybrid working available) Salary: £68,000 - £71,000, dependent on experience. Contract: Permanent, Full Time Braxfield Recruitment is delighted to be working exclusively with a leading housing association to recruit a Fire Safety Contract Manager to join their Assets & Sustainability directorate. This is a pivotal role for someone with strong technical expertise in passive fire safety, contract management and people leadership, who wants to make a genuine difference to residents' safety and quality of life. The Role As Fire Safety Contract Manager, you'll take a lead role in delivering a rolling programme of Passive Fire Safety Works across residential and commercial buildings. Working closely with contractors, colleagues and stakeholders, you'll ensure works are delivered safely, compliantly, on budget and to a consistently high standard while supporting and developing a small team along the way. This is a varied, hands-on role that blends programme delivery, contract and budget management, quality assurance and resident engagement. Key Responsibilities Support the effective delivery of a rolling programme of Passive Fire Safety Works across residential and commercial stock Support the negotiation, appointment and management of fire safety contracts, ensuring value for money Manage, motivate and develop a small team, leading by example Lead contract management of Passive Fire Safety Works projects, reporting on progress, risks and performance Act as lead officer for relevant contracts, meeting contractors regularly to review performance Oversee building surveys, interpret Fire Risk Assessment findings, and translate these into specifications, schedules of work and tender documentation Ensure robust health & safety arrangements are in place across all works, including risk assessments, method statements and spot checks Implement quality assurance regimes, ensuring works are certified and accredited appropriately Maintain accurate compliance records and keep systems updated promptly Manage customer contacts and complaints through to resolution Support responses to enforcement bodies, including Fire & Rescue Services Maintain clear communication with residents throughout the lifecycle of works About You Proven experience managing complex passive fire safety programmes and budgets within residential and/or commercial buildings (e.g. fire doors, fire stopping, compartmentation) Background in building surveying, construction or asset management Strong working knowledge of fire and building safety legislation, including the Regulatory Reform (Fire Safety) Order 2005, Fire Safety Act 2021, Fire Safety (England) Regulations 2022, and Building Safety Act 2022 Experience preparing specifications, schedules of work and tender/pricing documentation from Fire Risk Assessment findings Experience managing specialist contractors and consultants Strong contract management, procurement and budget management skills Confident people manager with experience developing a team Excellent written and verbal communication skills Degree level qualification, or equivalent professional experience Desirable Membership of a relevant professional body (e.g. RICS, CIOB, CIH) H&S qualification such as IOSH or NEBOSH Management qualification This is a fantastic opportunity to join an organisation that puts residents at the heart of everything it does, offering genuine scope to influence and improve fire safety outcomes at scale. To apply, please submit your CV or contact Braxfield Recruitment for a confidential conversation about the role. Braxfield Recruitment is acting as a recruitment agency on behalf of our client for this vacancy.
Housing Community Safety Officer required on a temporary to permanent basis, to join a small, close-knit team, who work extremely hard to provide customer focused housing community safety for residents . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role will have exceptional communication skills, with empathy but the ability to be firm, and remain implicitly organised. Duties: Work collaboratively with Tenancy Services Officers to deliver responsive and effective anti-social behaviour and community safety service to manage residents' expectations Manage anti-social behaviour caseload of issues Gather and review intelligence and evidence, including CCTV to identify anti-social behaviour and or criminal activity Carry out visits to residents' homes, undertaking door knocking excises, surveys, and community events offering advice and assistance in relation to community safety and where necessary, escalate enforcement action Escalate cases Compose statements and prepare documentation that can be used in formal and legal action Provide to victims of anti-social behaviour including attendance at Court A range of additional tasks provided upon agency registration Benefits: 34,434 annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge or experience in housing, anti-social behaviour, community services are advantageous, however not essential Previous Administrative experience is beneficial A car driver with own transport is essential Good Microsoft IT skills, organised, and strong attention to detail Excellent communication skills, with empathy but the ability to be firm Ability to multi-task a busy workload Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
13/08/2026
Seasonal
Housing Community Safety Officer required on a temporary to permanent basis, to join a small, close-knit team, who work extremely hard to provide customer focused housing community safety for residents . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role will have exceptional communication skills, with empathy but the ability to be firm, and remain implicitly organised. Duties: Work collaboratively with Tenancy Services Officers to deliver responsive and effective anti-social behaviour and community safety service to manage residents' expectations Manage anti-social behaviour caseload of issues Gather and review intelligence and evidence, including CCTV to identify anti-social behaviour and or criminal activity Carry out visits to residents' homes, undertaking door knocking excises, surveys, and community events offering advice and assistance in relation to community safety and where necessary, escalate enforcement action Escalate cases Compose statements and prepare documentation that can be used in formal and legal action Provide to victims of anti-social behaviour including attendance at Court A range of additional tasks provided upon agency registration Benefits: 34,434 annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge or experience in housing, anti-social behaviour, community services are advantageous, however not essential Previous Administrative experience is beneficial A car driver with own transport is essential Good Microsoft IT skills, organised, and strong attention to detail Excellent communication skills, with empathy but the ability to be firm Ability to multi-task a busy workload Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Housing Community Safety Officer required on a temporary to permanent basis, to join a small, close-knit team, who work extremely hard to provide customer focused housing community safety for residents . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role will have exceptional communication skills, with empathy but the ability to be firm, and remain implicitly organised. Duties: Work collaboratively with Tenancy Services Officers to deliver responsive and effective anti-social behaviour and community safety service to manage residents' expectations Manage anti-social behaviour caseload of issues Gather and review intelligence and evidence, including CCTV to identify anti-social behaviour and or criminal activity Carry out visits to residents' homes, undertaking door knocking excises, surveys, and community events offering advice and assistance in relation to community safety and where necessary, escalate enforcement action Escalate cases Compose statements and prepare documentation that can be used in formal and legal action Provide to victims of anti-social behaviour including attendance at Court A range of additional tasks provided upon agency registration Benefits: 34,434 annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge or experience in housing, anti-social behaviour, community services are advantageous, however not essential Previous Administrative experience is beneficial A car driver with own transport is essential Good Microsoft IT skills, organised, and strong attention to detail Excellent communication skills, with empathy but the ability to be firm Ability to multi-task a busy workload Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
13/08/2026
Seasonal
Housing Community Safety Officer required on a temporary to permanent basis, to join a small, close-knit team, who work extremely hard to provide customer focused housing community safety for residents . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role will have exceptional communication skills, with empathy but the ability to be firm, and remain implicitly organised. Duties: Work collaboratively with Tenancy Services Officers to deliver responsive and effective anti-social behaviour and community safety service to manage residents' expectations Manage anti-social behaviour caseload of issues Gather and review intelligence and evidence, including CCTV to identify anti-social behaviour and or criminal activity Carry out visits to residents' homes, undertaking door knocking excises, surveys, and community events offering advice and assistance in relation to community safety and where necessary, escalate enforcement action Escalate cases Compose statements and prepare documentation that can be used in formal and legal action Provide to victims of anti-social behaviour including attendance at Court A range of additional tasks provided upon agency registration Benefits: 34,434 annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge or experience in housing, anti-social behaviour, community services are advantageous, however not essential Previous Administrative experience is beneficial A car driver with own transport is essential Good Microsoft IT skills, organised, and strong attention to detail Excellent communication skills, with empathy but the ability to be firm Ability to multi-task a busy workload Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Location: Bury St Edmunds Hub / Hybrid Salary: £40,632 FTE, pro rata for part-time hours Hours: Full-time, 4 days or 3 days per week Contract: Permanent About the Role Solo Housing is looking for an experienced and confident Governance Officer to join us in this newly created role. This is an opportunity to genuinely make your mark . Our governance function is developing, and we need someone who can understand where we are today, identify what needs to improve and put the right structures, processes and practices in place. You'll work closely with our Chief Executive, Board and Sub-Committees, providing trusted advice and ensuring our governance arrangements are effective, transparent and compliant. We need someone who is proactive and comfortable working independently - someone who can identify what needs to happen, take ownership and bring solutions rather than problems . Key Responsibilities Provide high-quality governance support to the Board, Sub-Committees, Chief Executive and Senior Leadership Team. Manage Board and Sub-Committee meetings, including agendas, papers, minutes and actions. Build effective relationships with the Board Chair and proactively manage expectations. Develop and review policies and working practices to ensure regulatory compliance and best practice. Maintain the Register of Interests and annual declarations. Manage the Strategic Risk Register and ensure risk owners are accountable. Coordinate and quality assure Solo's approach to safeguarding. Coordinate and quality assure the complaints process in line with the Housing Ombudsman's Complaint Handling Code. Prepare clear, accurate reports and translate complex information for different audiences. Provide governance advice and appropriate challenge to senior stakeholders. Identify gaps and opportunities to strengthen Solo's governance arrangements. Support compliance with the requirements of the Regulator of Social Housing and our obligations as a Registered Charity. About You We're looking for someone with at least three years' experience in a governance role and a strong understanding of organisational governance principles and practices. Experience within social housing is desirable, but we're open to candidates from other regulated environments such as financial services, the NHS or housing . What's important is that you can quickly understand and apply the specific requirements of the social housing sector. You'll also have: Experience working with Executive Teams and Non-Executive Directors. Strong knowledge of governance, with the ability to quickly develop an understanding of the Regulator of Social Housing's Consumer Standards and Housing Ombudsman's Complaint Handling Code. Excellent communication skills and the ability to translate complex information clearly. Strong attention to detail and experience producing high-quality minutes. The confidence to provide advice and challenge where required. Excellent organisational and problem-solving skills. The ability to work independently and manage competing priorities. Experience developing clear and practical policies. Strong Microsoft 365 skills and the ability to learn new systems. A high level of confidentiality, integrity and professional judgement. An understanding of equality, diversity and inclusion within a social housing environment. A full UK driving licence with unrestricted access to a suitable vehicle for work purposes. The ability to successfully pass and maintain an Enhanced DBS check. Working Arrangements We are flexible on how this role is structured and are open to full-time, 4-day or 3-day working arrangements . The full-time salary is £40,632 , with part-time salaries calculated pro rata. Based at our Bury St Edmunds hub , we offer a flexible approach to hybrid working. Full-time employees would generally work from the office around 3 days per week, while those working 4 days would generally attend around 2 days per week, particularly at the start. Working hours are broadly 8:30am-6:00pm , with flexibility around this. If you're an experienced governance professional looking for a role where you can take ownership, improve processes and make a genuine impact, we'd love to hear from you. GP(phone number removed)
12/08/2026
Full time
Location: Bury St Edmunds Hub / Hybrid Salary: £40,632 FTE, pro rata for part-time hours Hours: Full-time, 4 days or 3 days per week Contract: Permanent About the Role Solo Housing is looking for an experienced and confident Governance Officer to join us in this newly created role. This is an opportunity to genuinely make your mark . Our governance function is developing, and we need someone who can understand where we are today, identify what needs to improve and put the right structures, processes and practices in place. You'll work closely with our Chief Executive, Board and Sub-Committees, providing trusted advice and ensuring our governance arrangements are effective, transparent and compliant. We need someone who is proactive and comfortable working independently - someone who can identify what needs to happen, take ownership and bring solutions rather than problems . Key Responsibilities Provide high-quality governance support to the Board, Sub-Committees, Chief Executive and Senior Leadership Team. Manage Board and Sub-Committee meetings, including agendas, papers, minutes and actions. Build effective relationships with the Board Chair and proactively manage expectations. Develop and review policies and working practices to ensure regulatory compliance and best practice. Maintain the Register of Interests and annual declarations. Manage the Strategic Risk Register and ensure risk owners are accountable. Coordinate and quality assure Solo's approach to safeguarding. Coordinate and quality assure the complaints process in line with the Housing Ombudsman's Complaint Handling Code. Prepare clear, accurate reports and translate complex information for different audiences. Provide governance advice and appropriate challenge to senior stakeholders. Identify gaps and opportunities to strengthen Solo's governance arrangements. Support compliance with the requirements of the Regulator of Social Housing and our obligations as a Registered Charity. About You We're looking for someone with at least three years' experience in a governance role and a strong understanding of organisational governance principles and practices. Experience within social housing is desirable, but we're open to candidates from other regulated environments such as financial services, the NHS or housing . What's important is that you can quickly understand and apply the specific requirements of the social housing sector. You'll also have: Experience working with Executive Teams and Non-Executive Directors. Strong knowledge of governance, with the ability to quickly develop an understanding of the Regulator of Social Housing's Consumer Standards and Housing Ombudsman's Complaint Handling Code. Excellent communication skills and the ability to translate complex information clearly. Strong attention to detail and experience producing high-quality minutes. The confidence to provide advice and challenge where required. Excellent organisational and problem-solving skills. The ability to work independently and manage competing priorities. Experience developing clear and practical policies. Strong Microsoft 365 skills and the ability to learn new systems. A high level of confidentiality, integrity and professional judgement. An understanding of equality, diversity and inclusion within a social housing environment. A full UK driving licence with unrestricted access to a suitable vehicle for work purposes. The ability to successfully pass and maintain an Enhanced DBS check. Working Arrangements We are flexible on how this role is structured and are open to full-time, 4-day or 3-day working arrangements . The full-time salary is £40,632 , with part-time salaries calculated pro rata. Based at our Bury St Edmunds hub , we offer a flexible approach to hybrid working. Full-time employees would generally work from the office around 3 days per week, while those working 4 days would generally attend around 2 days per week, particularly at the start. Working hours are broadly 8:30am-6:00pm , with flexibility around this. If you're an experienced governance professional looking for a role where you can take ownership, improve processes and make a genuine impact, we'd love to hear from you. GP(phone number removed)
Resident Liaison Officer (RLO) Temp to Perm Resident Liaison Officer Tenant Liaison RLO Customer Liaison Social Housing Decarbonisation Job Title: Resident Liaison Officer (RLO) Energy Efficiency & Retrofit Location: Swindon (Covering Wiltshire Regional Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.45 per hour (PAYE) + Weekly Pay Contract Type: Temp to Perm (Immediate contract start with a direct pathway to a permanent role) Hours: Monday to Friday, Standard Day Shift Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Social Housing Experience Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) with a background in social housing refurbishment and energy efficiency schemes looking for long-term career stability We are urgently recruiting a dedicated Resident Liaison Officer based out of Swindon for a Temp to Perm opportunity. You will manage customer-facing operations across active Social Housing Decarbonisation Fund (SHDF) retrofit projects spanning the wider Wiltshire patch . In this role, you will act as the crucial link between local residents, site managers, and trade contractors during live property upgrades (including external/internal wall insulation, window/door replacements, heating, and ventilation works), ensuring clear communication and high tenant satisfaction throughout the programme. Why Apply for This RLO Position Temp to Perm Opportunity: Enjoy immediate weekly pay with a clear, seamless transition into a permanent position. Flexible Pay Options: Earn £23.00 per hour (Umbrella) or £17.45 per hour (PAYE) during the initial temporary phase. High-Growth Sector: Gain long-term career security on major SHDF and PAS 2035 green energy / decarbonisation frameworks. Consistent Work Pattern: Standard Monday to Friday schedule with dependable full-time hours. Key Responsibilities: Resident Engagement & Retrofit Support: Conduct initial home visits, pre-work surveys, and ongoing consultations to explain SHDF energy-efficiency works to residents. Occupied Property Logistics: Serve as the primary point of contact for tenants, coordinating property access, work schedules, and addressing daily enquiries to minimise disruption. Complaint & Issue Resolution: Proactively manage tenant concerns, de-escalate access issues, and liaise with site managers to resolve on-site operational challenges. Wiltshire Patch Coverage: Travel efficiently between properties across Swindon and the surrounding Wiltshire region to conduct home visits and quality check sign-offs. Record Keeping: Maintain detailed resident liaison logs, property access notes, and communication records. Requirements: Relevant Experience: Proven track record as a Resident Liaison Officer (RLO) , Tenant Liaison Officer (TLO) , or Customer Liaison Officer within social housing or decent homes frameworks (experience on insulation / EWI / SHDF schemes highly desirable). Mobility: Must possess a Full UK Driving Licence and access to your own reliable vehicle for daily patch travel across Wiltshire. Key Attributes: Excellent communication skills, high empathy, strong de-escalation abilities, and a reliable, organised approach. How to Apply: If you are a ticketed Resident Liaison Officer seeking a permanent career path in Swindon/Wiltshire, click APPLY NOW with your updated CV for an immediate review.
11/08/2026
Full time
Resident Liaison Officer (RLO) Temp to Perm Resident Liaison Officer Tenant Liaison RLO Customer Liaison Social Housing Decarbonisation Job Title: Resident Liaison Officer (RLO) Energy Efficiency & Retrofit Location: Swindon (Covering Wiltshire Regional Patch) Pay Rate: £23.00 per hour (Umbrella) OR £17.45 per hour (PAYE) + Weekly Pay Contract Type: Temp to Perm (Immediate contract start with a direct pathway to a permanent role) Hours: Monday to Friday, Standard Day Shift Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Social Housing Experience Are you an experienced Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) with a background in social housing refurbishment and energy efficiency schemes looking for long-term career stability We are urgently recruiting a dedicated Resident Liaison Officer based out of Swindon for a Temp to Perm opportunity. You will manage customer-facing operations across active Social Housing Decarbonisation Fund (SHDF) retrofit projects spanning the wider Wiltshire patch . In this role, you will act as the crucial link between local residents, site managers, and trade contractors during live property upgrades (including external/internal wall insulation, window/door replacements, heating, and ventilation works), ensuring clear communication and high tenant satisfaction throughout the programme. Why Apply for This RLO Position Temp to Perm Opportunity: Enjoy immediate weekly pay with a clear, seamless transition into a permanent position. Flexible Pay Options: Earn £23.00 per hour (Umbrella) or £17.45 per hour (PAYE) during the initial temporary phase. High-Growth Sector: Gain long-term career security on major SHDF and PAS 2035 green energy / decarbonisation frameworks. Consistent Work Pattern: Standard Monday to Friday schedule with dependable full-time hours. Key Responsibilities: Resident Engagement & Retrofit Support: Conduct initial home visits, pre-work surveys, and ongoing consultations to explain SHDF energy-efficiency works to residents. Occupied Property Logistics: Serve as the primary point of contact for tenants, coordinating property access, work schedules, and addressing daily enquiries to minimise disruption. Complaint & Issue Resolution: Proactively manage tenant concerns, de-escalate access issues, and liaise with site managers to resolve on-site operational challenges. Wiltshire Patch Coverage: Travel efficiently between properties across Swindon and the surrounding Wiltshire region to conduct home visits and quality check sign-offs. Record Keeping: Maintain detailed resident liaison logs, property access notes, and communication records. Requirements: Relevant Experience: Proven track record as a Resident Liaison Officer (RLO) , Tenant Liaison Officer (TLO) , or Customer Liaison Officer within social housing or decent homes frameworks (experience on insulation / EWI / SHDF schemes highly desirable). Mobility: Must possess a Full UK Driving Licence and access to your own reliable vehicle for daily patch travel across Wiltshire. Key Attributes: Excellent communication skills, high empathy, strong de-escalation abilities, and a reliable, organised approach. How to Apply: If you are a ticketed Resident Liaison Officer seeking a permanent career path in Swindon/Wiltshire, click APPLY NOW with your updated CV for an immediate review.
