182 jobs found

Customer/Resident Liaison Officer General Overview: The Resident/Customer Liaison Officer is responsible for maintaining effective communication between the company and residents during construction, regeneration, or maintenance projects. This role ensures that residents are fully informed and supported throughout the project lifecycle, addressing any concerns or issues that may arise. The officer plays a crucial role in fostering positive relationships with residents, ensuring that their needs and expectations are met, and enhancing overall customer satisfaction. Key Accountabilities: Resident Communication: Serve as the primary point of contact for residents, providing clear and timely information about project plans, timelines, and progress. Issue Resolution: Address resident concerns, complaints, or queries promptly and effectively, ensuring that issues are resolved to the satisfaction of both the resident and the company. Pre-Project Engagement: Conduct pre-project surveys and consultations with residents to understand their needs, preferences, and any potential issues, feeding this information back to the project team. Information Distribution: Prepare and distribute newsletters, letters, and other communication materials to keep residents informed about upcoming works, project milestones, and any potential disruptions. Resident Support: Provide ongoing support to residents throughout the project, including arranging temporary accommodation or other necessary provisions if required by the nature of the works. Stakeholder Coordination: Work closely with project managers, contractors, and other stakeholders to ensure that resident feedback is considered in project planning and execution. Post-Project Follow-Up: Conduct post-project satisfaction surveys and follow-ups to assess resident satisfaction and identify areas for improvement. Compliance and Documentation: Ensure that all resident interactions and issues are documented accurately and that any legal or regulatory requirements related to resident communication are met. Community Engagement: Organise and participate in community meetings or events to discuss project progress and address any collective concerns. Any other reasonable management request. RG Setsquare is acting as an Employment Business in relation to this vacancy.

Resident Liaison Officer St Austell Part-Time Hybrid Working Available Start Date: End of June About Us: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level and are currently looking for a Resident Liaison Officer based in the St Austell area. Day to Day: Working closely with the site team to support the delivery of refurbishment and maintenance works within occupied properties across the St Austell area. The successful candidate will act as the key point of contact for residents, ensuring they are fully informed throughout the works process. Duties will include communicating programme updates, arranging access appointments, handling resident queries and concerns, and maintaining positive relationships between tenants, contractors and site teams. This is a part-time position offering between hours per week, with hybrid working and flexible working hours available. Requirements (Skills & Qualifications): Previous experience within a Resident Liaison Officer, Tenant Liaison Officer or customer-facing role Excellent communication and interpersonal skills Ability to build strong relationships with residents, site teams and clients Experience working within housing, maintenance, construction or refurbishment environments is desirable Highly organised with strong administrative skills Confident handling resident queries and resolving issues professionally Ability to work independently and as part of a wider team Strong IT skills including Microsoft Office Full UK Driving Licence preferred Benefits: Hybrid working available Flexible working hours Part-time opportunity offering work-life balance Supportive team environment Competitive salary package Please apply or contact Kirsty Rutlidge at Build Recruitment South West for further details - (phone number removed).

Customer Liaison Officer - Social Housing Planned Works Covering Sheffield with travel to Doncaster, Rotherham, Hull, Leeds and Halifax Full time, temporary (around 10 weeks) 15.00 - 18.00 per hour (37.5 hour week) We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties in Sheffield and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Lucy on (phone number removed)!

Site Manager Dartford £32.00 per hour (CIS) Social Housing Internal Planned Works: Kitchens & Bathrooms Are you a highly experienced Site Manager with a specialist background in internal refurbishment programmes We are seeking a technical and proactive manager to lead a high-volume Kitchen and Bathroom contract in the Dartford area. As the Site Manager, you will be responsible for the operational success of the programme, ensuring that works are completed on schedule, within budget, and to a "Right First Time" quality standard while maintaining high levels of resident satisfaction. THE OFFER Pay Rate: £32.00 per hour (CIS) Location: Dartford (Field-based across local housing schemes) Sector: Social Housing / Planned Maintenance Project Focus: Internal Kitchen & Bathroom Refurbishments Contract Type: Ongoing Temporary - Potential Perm Working Hours: Monday Friday, 08:00 am 17:00 pm THE ROLE You will oversee the end-to-end delivery of internal works within occupied properties. This role requires a manager who can effectively balance trade productivity with the sensitive nature of working inside residents' homes. Key Responsibilities: Operational Management: Direct oversight of multi-trade teams and specialist subcontractors to ensure the K&B programme hits all weekly milestones. Health & Safety: Maintain a safe working environment at all times. Responsibilities include conducting site inductions, tool-box talks, and ensuring strict adherence to CDM 2015 regulations and RAMS. Quality Control: Perform rigorous pre- and post-inspections of all installations to ensure they meet client specifications and building regulations. Programme Management: Monitor progress against the master schedule, identifying and mitigating potential delays before they impact the completion date. Resident Liaison: Work in close partnership with the Resident Liaison Officer (RLO) team to manage access and resolve any on-site resident concerns professionally. CANDIDATE REQUIREMENTS Experience: Proven track record as a Site Manager within Social Housing Planned Maintenance , specifically delivering internal kitchen and bathroom programmes. Qualifications (Essential): SMSTS (Site Management Safety Training Scheme) CSCS Card (Gold or Black) Must be at Supervisor or Manager level. Asbestos Awareness Technical Skills: Ability to diagnose building defects and provide technical solutions to trades on-site. IT Literacy: Proficient in the use of mobile devices and Microsoft Excel for project reporting. Mobility: Must hold a full UK Driving Licence and have access to your own vehicle for travel across the Dartford patch. If you are a technical Site Manager looking for a long-term contract at a competitive rate, apply now with your updated CV for an immediate interview.

Temporary Customer Liaison Officer Location: Based in Sheffield covering Doncaster, Rotherham, Hull, Leeds, and Halifax. Contract: Temporary (initially 8 weeks, with potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Sheffield area. This role is initially offered on an 8 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a similar role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector If you're an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)

Temporary Customer Liaison Officer Location: Based in Sheffield covering Doncaster, Rotherham, Hull, Leeds, and Halifax. Contract: Temporary (initially 8 weeks, with potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Sheffield area. This role is initially offered on an 8 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a similar role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector If you're an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)

Operations Manager - High Rise Re-clad Bristol based 80K - 100K + Car Allowance + Benefits We are working with a leading national regeneration contractor to recruit an Operations Manager to join their highly successful team based in Bristol. The Operations Manager will oversee teams delivering a high rise planned maintenance program including cladding and roofing works. We are looking for candidates with comparable experience on high rise or high risk buildings working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 7 or equivalent Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 100,000 + Car/Allowance + Benefits.

Location: London & Home Counties Salary: £35,000 £42,500 + package Our client is a growing main contractor with a strong pipeline of residential new build and refurbishment schemes. They are seeking an experienced Resident Liaison Officer to act as the key point of contact between site teams and residents. The Role You will play a crucial role in ensuring smooth communication between residents, clients, and site teams across live construction projects. Key Responsibilities Acting as the primary contact for residents during works Managing complaints, queries, and access arrangements Organising resident meetings, newsletters, and updates Supporting site teams with programme communication Ensuring a positive customer experience throughout the project Requirements Previous experience as an RLO within construction Experience on new build, residential, and refurbishment schemes Strong communication and interpersonal skills Ability to manage challenging situations professionally Package £35,000 £42,500 salary 25 days annual leave 5% pension Discretionary bonus scheme

Job Title: Site Manager Social Housing (Roofing) Contract Locations: Thanet (Kent) 1 position South East (multi-site travel) 1 position Contract Type: Contract / Temporary Duration: 6 12 week schemes (rolling programme) Rate: £270 per day About the Company Our client is a well-established contractor delivering planned maintenance and refurbishment works across the social housing sector. With a strong pipeline of roofing projects, they are looking to appoint two experienced Site Managers to support delivery across key schemes. The Roles We are recruiting for two Site Managers: One to be based on a project in Thanet One to oversee multiple short-term schemes (6 12 weeks) across the South East Both roles will focus on roofing works within occupied social housing properties, requiring strong leadership, communication, and organisational skills to ensure projects are delivered safely, on time, and to a high standard. Key Responsibilities Manage day-to-day site operations on roofing schemes within social housing Supervise subcontractors and site teams to ensure quality and productivity Ensure all works are carried out in line with health & safety regulations Liaise with residents, client representatives, and internal teams Monitor programme progress and address any delays or issues Maintain accurate site records, reports, and documentation Conduct site inspections and ensure compliance with project specifications Support Resident Liaison Officers where required Essential Requirements Proven experience as a Site Manager within social housing refurbishment/maintenance Strong background in roofing projects (essential) SMSTS (Site Management Safety Training Scheme) Valid CSCS Card Excellent health & safety knowledge Strong IT skills (able to use tablets, reporting systems, and Microsoft packages) Ability to manage multiple stakeholders and work in a fast-paced environment Full UK driving licence What s on Offer Competitive contract rates Immediate start opportunities Ongoing pipeline of short-term schemes Opportunity to work with a reputable and growing contractor Support from a dedicated recruitment consultant throughout your contract Please note: only candidates with relevant social housing, roofing experience, and valid SMSTS & CSCS certification will be considered.

Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication : Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement : Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution : Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation : Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits : Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills : Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills : Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills : Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience : Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills : Ability to address and resolve resident issues proactively.

Job Title: Resident Liaison Officer (Contract) Location: Hemel / Southend / Dartford Contract Type: Contract / Temporary Duration: On-going - Temp to Perm Rate: £19.50 About the Company Our client is a well-established contractor specialising in social housing refurbishment and maintenance projects. Due to continued growth and a strong pipeline of work, they are seeking an experienced Resident Liaison Officer to join their team on a contract basis. The Role As a Resident Liaison Officer, you will act as the key link between residents, site teams, and the client, ensuring clear communication and a positive customer experience throughout the lifecycle of works. This is a fast-paced, customer-facing role requiring strong interpersonal skills, organisation, and the ability to manage sensitive situations with professionalism and empathy. Key Responsibilities Act as the primary point of contact for residents during works Provide clear and regular updates on project progress, timelines, and any disruptions Manage resident enquiries and complaints, ensuring prompt and effective resolution Arrange and attend pre-start meetings, home visits, and follow-up appointments Coordinate access to properties and schedule works with residents Maintain accurate records of all communications and interactions Work closely with site teams and project managers to ensure smooth delivery Identify and provide additional support to vulnerable residents where required Essential Requirements Proven experience as a Resident Liaison Officer within social housing Full UK driving licence (essential) Strong communication and customer service skills Ability to handle challenging situations and resolve complaints effectively Excellent organisational and administrative abilities Able to work independently and manage a busy workload What s on Offer Competitive contract rate Opportunity to work with a reputable contractor on long-term social housing projects Ongoing support from a dedicated recruitment consultant Potential for contract extension or further opportunities Please note: only candidates with proven social housing experience and a full UK driving licence will be considered.

Resident Liaison Officer Welwyn Garden City £30,000 - £35,000 per annum + Car / Car Allowance + Excellent Benefits Permanent Full Time We are looking for a motivated Resident Liaison Officer to join our St Albans Planned Team travelling around St Albans & Welwyn Hatfield. About the Role As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you ll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You You will have experience as a Resident Liaison Officer or similar project administration experience with a main contractor working on SHDF projects. It would also be advantageous to have experience within a social housing environment. Experience of EasyBOP construction software would be beneficial but is not essential. You must live within reasonable distance and hold a clean full UK driving licence for a minimum of 12 months. Benefits Company Car / Allowance Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates. Please refer to full job description upon completing your application.

Resident Liaison Officer - Social Housing Planned Works Based in Basildon Full time, temporary (on-going, likely to be up to 12 months) 15.20 - 17.20 per hour (40 hour week) We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Basildon. This role is an ongoing temporary position, likely to be long-term. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now!

Resident Liaison Officer - Dover and surrounding areas- Planned Maintenance (External) Salary: £17- £18 Location: Dover and surrounding areas Job Type: Temporary to Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Dover and surrounding area. This role focuses on external projects including window and roofing replacements. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified time lines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously This is a temporary to permanent position with plenty of room for progression for selected candidate. If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.

Resident Liaison Officer Southend-on-Sea £22.57 per hour Social Housing Planned Maintenance: Kitchens, Bathrooms & Externals Are you a customer-focused professional looking for a new challenge in Southend-on-Sea We are seeking a dedicated Resident Liaison Officer (RLO) to join a leading social housing contractor. This role primarily focusses on high-volume Kitchen and Bathroom refurbishments, with additional oversight of external works (such as roofing, windows, and communal repairs). You will be the vital link between residents, our site teams, and the client, ensuring a high standard of service and resident satisfaction throughout the project. THE OFFER Pay Rate: £22.57 per hour Location: Southend-on-Sea (Field-based across local housing schemes) Sector: Social Housing / Planned Maintenance Hours: Monday Friday, 08:00 am 17:00 pm Requirements: Full UK Driving Licence and access to a vehicle are essential. THE ROLE You will manage the "resident journey" from the initial survey through to final sign-off. Because this project involves works inside the home (K&B) and outside (Externals), you must be excellent at managing varied timelines and keeping residents informed at every stage. Key Responsibilities: Pre-Start Surveys: Visit residents to introduce the works, carry out property condition surveys, and identify any vulnerable resident needs. Choice Management: Assist residents in selecting finishes for their new kitchens and bathrooms (cupboards, worktops, tiles) and ensure orders are submitted accurately. Access Coordination: Work closely with the site manager and trades to ensure access is gained for scheduled works, minimising delays and "no-access" visits. External Works Liaison: Inform residents of scaffolding schedules, window replacements, or communal repairs, ensuring safe access and minimal disruption. Conflict Resolution: Act as the first point of contact for any complaints or queries, resolving issues professionally on the doorstep. Reporting: Maintain accurate resident logs, visit records, and satisfaction surveys to provide a clear audit trail for the client. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO within Social Housing . Experience with internal planned works (K&B) is highly desirable. Communication: Exceptional interpersonal skills; you must be able to remain calm and professional in high-pressure situations. Organisation: Strong administrative skills with the ability to manage multiple resident schedules and data trackers (Excel). Mobility: Must hold a full UK Driving Licence and have a reliable vehicle for travel between sites in the Southend area. Resilience: Comfortable working in a fast-paced construction environment and dealing with a diverse range of residents. If you are a proactive RLO based in the Southend area and are ready to lead a successful refurbishment program, apply now with your updated CV.

Resident Liaison Officer - Redhill- Planned Maintenance (Recladding) Salary: Up to £38k + package Location: Redhill Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Redhill area. This role focuses on recladding projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.

Position: Resident Liaison Officer Rate: 220 - 250 per day Region: Cambridge, Cambridgeshire Industry: Administration/ Construction Currently seeking a Resident Liaison Officer for a project in Cambridge, duration of 36 weeks. The organisation is a building contractor who has an excellent reputation in the construction industry for delivering quality schemes across London and the South East. As the Resident Liaison Officer, you will assist to support the Operations team. The ideal candidate will: Have undertaken a similar role in the past and will be responsible for maintaining effective communication between the company and the residents during the works Ensure that the residents are fully informed and supported throughout the project. Raise any concerns or issues that may arise with the Project Manager on site If this sounds like you and you'd like to find out more or be considered for this role then please get in touch. The ideal location would be somebody residing in Cambridge and surrounding areas.

Resident Liaison Officer - Westminster Planned Maintenance (Recladding) Salary: £22 - £23ph Location: Westminster Job Type: Temporary to Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Westminster area. This role focuses on recladding projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.

Permanent - Full Time We're looking for a proactive and people-focused Resident Liaison Officer to support residents throughout planned works and refurbishment projects. You will be expected to work from our Welwyn office on a weekly basis. Travelling in and around the home counties will also be required. About the Role As our Resident Liaison Officer, you will deliver a first-class liaison and administrative support service to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. You will visit residents before work begins to introduce the company, explain the programme, assess individual needs, and identify any vulnerable households to ensure safe and appropriate working practices. You'll carry out property condition and appliance surveys, maintain accurate resident records, and act as the main point of communication between residents, site teams, subcontractors, and client representatives. You will help manage project trackers, coordinate appointments, prepare and distribute clear communication materials, and support monthly reporting. Handling resident complaints professionally, carrying out satisfaction surveys, and using feedback to drive service improvements will also form a key part of the role. About You We are looking for an individual with previous experience as a Resident Liaison Officer or similar project administration experience with a main contractor for planned works. You will have experience visiting properties, carrying out pre-condition surveys, coordinating a high volume of appointments, and confidently liaising with site teams, residents, clients, and the supply chain. You'll need to be computer-literate and comfortable updating project trackers. Existing knowledge of SHDF projects and familiarity with EasyBOP would be an advantage, though not essential. This role requires you to hold a clean full UK driving licence for a minimum of 12 months and you'll have the flexibility to travel between Welwyn and the wider Home Counties, including areas such as Milton Keynes, Essex, and Aylesbury. Benefits Company Car / Allowance Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates. Please refer to full job description upon completing your application.

Trainee Resident Liaison Officer / Customer Care Officer Full time, permanent £24,000 - £26,000 per annum plus car allowance and mileage Role will be based in Guildford, Camberley and surrounding areas We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in Guildford, Camberley and surrounding areas. Driving license is essential for this role. You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO learning on the job, acting as the face of the business and the customer service expert and point of liaison between tenants and site teams. Our client is looking for a candidate with great customer service skills and will consider candidates outside of the construction industry for this role. Main Responsibilities/Duties Include: Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades Liaise with site management staff to enable the flow of information between all parties Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues Arrange appointment for surveys and works Previous Experience and Qualifications: Previous customer service experience Excellent organisational skills Excellent communication skills Ability to work to tight deadlines Ability to work remotely as well as part of a team Professional attitude and approach to work Ability to competently operate MS office (Word & Excel) Current and Valid UK driving license Self-starter and highly motivated If you are interested please apply online now, or call Meg on for more information.