52 jobs found

Connect2Luton are excited to recruit a Mobile Home and Traveller Site Officer on behalf of Luton Borough Council. Main purpose of position: This specialist post will provide a single point of contact on behalf of the council in relation to all matters involving the Mobile Home and Traveller community which includes a diverse area covering individual support, site management, transit site provision, awareness training, community engagement and advising on related legislation and guidance. The postholder will be responsible for the delivery of effective and highly efficient management of the mobile home and traveller sites. This will include management of licenses, communal areas ensuring that internal and external communal areas are kept clean, free of rubbish, are well maintained and are safe for residents and other customers in line with specification. The postholder is responsible for the fair allocation of plots and act as the liaison between the council and the community. Co-ordinate the council's responsibilities in relation to unauthorised encampments which involves site visits, welfare assessments, provision of services, dealing with any community tensions from local residents and evidence preparation for legal purposes. Provide advice and assistance to private land owners and other stakeholders in relation to encampments on private land. Ensure the council meets its legal obligations in relation to the provision of the council Mobile Home and Traveller sites. You will be responsible to: Carry out proactive monitoring of internal and external communal areas, and services provided to assist in meeting of service standards, statutory obligations, health and safety, fire safety, performance targets, customer satisfaction and value for money. Act as eyes and ears on the site and build good working relationships with residents. Ensure the highest quality of authorised local authority travellers' sites by undertaking investigations, inspections and enforcement activities in response to complaints and enquiries, ensuring that government and council policies, objectives, plans, priorities and legislation are successfully implemented. To act as the single point of contact for the public, Members, Police, business owners, partner agencies, staff, etc. in respect of all council matters relating to the mobile home and traveller community. Undertake visits, inspections and audits; maintain accurate and timely records and ensure that license conditions are kept to at all times. Ensure that plots are brought to standard where issues are identified in audits and other visits working with other services, e.g. BTS, Children's Services and Adult Social Care as and when necessary. Take all appropriate action to enforce the license including the prevention of housing fraud. For all legal action as necessary take and prepare statements, prepare and serve notices for court, attend court hearings and carry out evictions. In a 'supporting people' role provide an advocacy and supporting role to mobile home and traveller individuals and communities. This involves support, advice and representation in relation to accessing services to which they are entitled including benefits, education, DWP claims, housing, health and welfare matters, etc. Work collaboratively and in partnership with other relevant internal council and external services (ASC, Children's, NHS and VCSE etc.) to provide a holistic and multi-disciplinary approach to tenancy support for high-risk cases, including people with multiple complex needs i.e. hoarding, mental health, substance misuse, domestic abuse etc. and hold and manage a case list taking the appropriate actions when necessary. Ensure that safeguarding alerts are made where necessary. Facilitate and develop appropriate consultation between the council and the Traveller community in the borough, ensuring that there is effective liaison between the community and the various agencies working in Ensure that notice and terminations are managed efficiently with a view to minimise rent loss. Manage the waiting list, terminations and sales in line with council policy. Complete sign-ups. Link into Tenant Participation, Green and Clean, BTS and other housing services as required. Skills and Experience: Knowledge and experience of the housing sector, ideally with experience of managing Mobile Home, Gypsy and Travellers services and sites Experience in implementing housing management practices such as allocation of accommodation/pitches, void management, tenancy management, customer involvement, neighbourhood management and anti-social behaviour Able to communicate effectively, and politely, in writing and verbally, with a range of people, including customers, internal colleagues and external agencies. Represent the service at internal and external meetings and maintain and build positive relationships Able to provide complex technical advice, offer realistic solutions to routine and complex technical issues and deal professionally with matters within the working remit Able to manage challenging and complex situations with strong negotiation and influencing skills In depth knowledge of current housing legislation, regulations and practice including detailed knowledge of housing issues, needs and operations In depth knowledge of housing management, welfare reform, benefits, debt and counselling and supporting and sustaining tenancies Full driving license with business insurance and access to own car or be able to travel around Luton and surrounding areas About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Resident Liaison Officer (RLO) Location: Sutton Contract: 40 Weeks Start Date: 27th July 2026 About the Role We are seeking an experienced and proactive Resident Liaison Officer (RLO) to join our clients team on a 40-week social housing refurbishment project commencing on 27th July 2026. The project involves the external and internal refurbishment of approximately 100 occupied residential properties across multiple apartment blocks. As the primary point of contact between residents, the client, and the site team, you will play a key role in ensuring excellent communication, minimising disruption, and maintaining high levels of resident satisfaction throughout the works. Project Scope The refurbishment programme includes: Roofing works Window replacements Internal decorations Associated refurbishment works to occupied social housing properties Key Responsibilities Act as the main point of contact for residents before, during, and after planned works. Build and maintain positive relationships with residents, client representatives, and the site management team. Carry out resident consultations and property visits prior to works commencing. Issue notifications, newsletters, appointment letters, and programme updates. Coordinate access arrangements with residents and site operatives. Record and manage resident queries, concerns, complaints, and compliments, ensuring prompt resolution. Identify and provide additional support for vulnerable residents, escalating concerns where appropriate. Monitor resident satisfaction and complete customer care surveys. Attend site meetings and provide regular reports on resident engagement and project progress. Maintain accurate records and ensure all resident communications are documented. Work closely with the Site Manager and Project Manager to ensure works are delivered safely, efficiently, and with minimal disruption. Essential Requirements Previous experience as a Resident Liaison Officer within social housing, planned maintenance, or refurbishment projects. Strong communication and interpersonal skills. Experience working on occupied residential properties. Excellent organisational and administrative abilities. Ability to manage difficult conversations professionally and empathetically. Competent in Microsoft Office, including Outlook, Word, and Excel. Desirable Experience working on roofing, window replacement, or internal refurbishment programmes. Knowledge of social housing environments and resident engagement best practices. CSCS card (desirable but not essential).

Resident Liaison Officer (Temp Long-Term Option) Hull Hull Temp to Perm Opportunity Immediate Start Available£19.50 per hour Umbrella PAYE We are looking for a professional and personable Resident Liaison Officer to join a busy social housing refurbishment team in Hull. This is a temporary role with a genuine long-term option for the right candidate, offering stability and the chance to build lasting relationships within the community. What You'll Be Doing • Acting as the primary point of contact for residents throughout planned maintenance and refurbishment programmes• Conducting initial home surveys, pre-start meetings, and maintaining regular communication with tenants• Managing resident expectations, addressing concerns, and resolving complaints promptly and sensitively• Coordinating access arrangements and scheduling works around residents' needs• Producing accurate records, reports, and updates for the client and project team• Supporting vulnerable residents and working closely with support services where required• Ensuring compliance with safeguarding, data protection, and customer service standards What We're Looking For • Previous experience as a Resident Liaison Officer within social housing, construction, or maintenance environments• Strong communication and conflict resolution skills with a customer-first approach• Ability to manage difficult conversations with empathy and professionalism• Organised, self-motivated, and comfortable working independently across multiple sites• Full UK driving licence and access to a vehicle• Local knowledge of Hull and surrounding areas is advantageous Apply Now If you are an experienced RLO looking for a long-term opportunity in Hull, send your CV today. Immediate interviews available.

Resident Liaison Officer - Brighton & Hastings (SUSSEX)- Planned Maintenance Salary: Up to £32K + package Location: Brighton & Hastings Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team on kitchen and bathroom referbishments in the Brighton & Hastings area. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer , ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ

Bennett & Game are representing one of the UK's fastest-growing fa ade remediation and building safety Main Contractors who are seeking a Resident Liaison Officer (RLO) to join their expanding Southern division. With almost 30 years of specialist expertise, the business has built an outstanding reputation delivering complex fa ade remediation, cladding replacement, fire safety and external refurbishment projects across the UK. Having already secured approximately three years of confirmed work, turnover has increased from 32m to around 45m this year, with ambitions to exceed 55m next year. Their Southern region has grown rapidly over the past 12 months and continues to expand as they secure major remediation schemes across London and the M25, alongside an increasing portfolio of photovoltaic (PV) installations as part of wider building safety and sustainability programmes. This is an opportunity to join a contractor at exactly the right time. The business is experiencing sustained growth, with clients regularly approaching them directly thanks to their reputation for delivering technically challenging projects and developing long-term relationships. The culture is modern, relaxed and collaborative, with approachable leadership, minimal bureaucracy and genuine opportunities for career progression as the company continues its ambitious expansion. Resident Liaison Officers are viewed as an integral part of every project, making this a highly valued position within the business. Salary & Benefits Salary of 30,000 - 35,000 depending on experience Pension scheme Life assurance (2x annual salary) 24/25 days holiday plus bank holidays, with additional company-contributed Christmas shutdown days where applicable Modern, supportive working environment with high-spec IT equipment, complimentary refreshments and genuine long-term career progression Resident Liaison Officer Position Overview Act as the primary point of contact between residents and site teams throughout fa ade remediation and building safety projects Build positive relationships with residents, ensuring an exceptional customer experience throughout the programme of works Communicate project programmes, access requirements, planned works and any changes clearly and professionally Resolve resident queries, concerns and complaints efficiently while maintaining strong client and stakeholder relationships Carry out resident visits, organise appointments and maintain accurate records of all communications and engagement activities Work closely with Site Managers and Project Managers to minimise disruption and support the successful delivery of occupied residential projects Resident Liaison Officer Position Requirements Previous experience as a Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) is essential Experience working on occupied residential refurbishment, cladding, fa ade remediation, planned maintenance or social housing projects Excellent communication and relationship-building skills with a professional and customer-focused approach Full UK Driving Licence and willingness to travel to projects across London and the M25 corridor Strong organisational skills with the ability to manage multiple priorities and maintain accurate records Looking to join a growing contractor offering long-term career development, stability and exposure to high-profile building safety projects Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

Resident Liaison Officer (RLO) Resident Liaison Officer Tenant Liaison RLO Customer Liaison Social Housing Job Title: Resident Liaison Officer (RLO) Location: Wembley (Covering local regional patch) Pay Rate: £23.00 per hour (Weekly Pay) Contract Type: Full-Time, Contract / Ongoing Hours: Monday to Friday, Standard Business Hours Mandatory Requirements: Full UK Driving Licence, Own Vehicle, Excellent Punctuality & Reliability Are you an experienced, reliable, and punctual Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) looking for a high-paying contract role in Hertfordshire We are urgently recruiting a dedicated Resident Liaison Officer based out of Wembley to manage customer-facing operations across live social housing schemes in the Hertfordshire patch. Acting as the vital link between residents, site managers, and trade contractors, you will ensure clear communication, high customer satisfaction, and minimal disruption during ongoing refurbishment and maintenance works. Why Apply for This RLO Position Competitive Hourly Rate: High market pay at £23.00 per hour . Local Patch: Based out of Wembley Consistent Hours: Full-time Monday to Friday routine with dependable weekly pay. Key Responsibilities: Tenant Engagement & Liaison: Act as the first point of contact for residents, delivering clear updates regarding work schedules, access requirements, and project timelines. Site & Home Visits: Conduct pre-work surveys, home visits, and final sign-offs across properties in the local Hertfordshire patch. Issue & Complaint Resolution: Proactively manage tenant enquiries, address access issues, and de-escalate complaints to maintain positive community relations. Operational Collaboration: Work closely with Site Managers, supervisors, and sub-contractors to ensure works remain on schedule and tenant needs are respected. Record Keeping: Maintain accurate liaison logs, resident communication records, and property access schedules. Requirements: Experience: Demonstrable background as a Resident Liaison Officer (RLO) , Tenant Liaison Officer (TLO) , or Customer Liaison Officer within social housing or decent homes frameworks. Mobility: Must hold a Full UK Driving Licence and have access to your own reliable vehicle for daily site travel across the Wembley and NW London area. Key Traits: Outstanding punctuality, high reliability, strong de-escalation skills, and a professional, empathetic approach with residents. How to Apply: If you are a ticketed, reliable Resident Liaison Officer based in or around Ware / Hertfordshire ready for an immediate start, click APPLY NOW with your updated CV for an immediate review.

Resident Liaison Officer (RLO) - External Planned Works Location: Gravesham Rate: £19 per hour Contract: Temporary (12 Weeks) Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a 12-week temporary contract supporting an external planned maintenance programme across Gravesham. This is an excellent opportunity for an experienced RLO to play a key role in delivering external refurbishment works to occupied social housing properties. You will act as the main point of contact for residents, ensuring they are kept fully informed throughout the programme while delivering an exceptional level of customer service. Key Responsibilities: Act as the primary point of contact for residents throughout the external works programme. Keep residents informed of work schedules, access requirements and project updates. Carry out resident consultations, property visits and pre-start meetings where required. Build positive relationships with residents and manage expectations throughout the project. Respond to resident enquiries, concerns and complaints, ensuring timely resolutions. Work closely with site managers, supervisors and operatives to coordinate works and resident access. Provide additional support to vulnerable residents and ensure individual needs are considered. Maintain accurate records of resident communications, appointments and project progress. Attend site and client meetings, providing updates on resident feedback and any ongoing issues. Promote excellent customer service and help achieve high resident satisfaction levels. Skills & Experience: Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience working within social housing, planned maintenance, external refurbishment or property services is highly desirable. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage a busy workload. Confident using Microsoft Office and internal management systems. Full UK driving licence preferred. A proactive, professional and customer-focused approach. If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. We are an equal opportunities employer. INDTJ

LOCATION: The Dolphin Shopping Centre, Poole, BH15 1SZ SHIFT PATTERN: 4 off, 4 off 42 hours per week PAY RATE: £14.51 per hour If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at (url removed). We're here to help! ROLE OVERVIEW AND PURPOSE Supporting the site as a security officer & control room duties to ensure safety of customers, buildings and personnel. To support the operation of the building and ensuring exceptional service is provided and ensure that all assigned tasks are completed in a professional and timely manner adhering to all relevant legislation. Duties and responsibilities: Operationally support in delivery of the agreed service level. Assist the team by fostering team spirit and co-operation, the encourage open expression of differing ideas and opinions and ensuring resolution. Support in delivery of SOP's and maintenance of appropriate documentation sets across the security Team. Assist in maintaining compliance with all Health & Safety legislation. Promote a secure and safe working environment on site through the implementation and continuous improvement of agreed Health and Safety actions Complete the required Incident reports in the event of an incident, focusing on quality and timely reporting. Ensure that any complaints are dealt with in a professional and timely manner. To establish and maintain satisfactory relationships with individuals at all levels within the Company and the Client organisation. Ensure that all equipment provided to assist security is fully operational with any issues reported. Client liaison, working closely with the Centre Management Team and Security Supervisor. Other day-to-day responsibilities as dictated by circumstances and the needs of the business and client. Requirements Person Specification: • Has a one team approach • Able to take ownership of all situations to ensure tasks are completed • Flexible approach to change Essential: • Experience of working within the Security Industry • Holds SIA Security Licence - SG or DS • Excellent written and verbal communication skills. • Ability to remain calm under pressure. • Adaptable and flexible in approach to work required. • Willingness and ability to work effectively within a team. • Proactive approach to learning in the role and identifying own training needs as appropriate. • Can "do" attitude • Excellent observational skills Benefits We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM's benefits, visit our About ABM: ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit . ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

Resident liaison Officer Swindon temp to perm The Company: Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Housing Association , who are looking for a Resident Liaison Officer covering Swindon. Our client is looking for someone with experience of property maintenance and customer service to be liaising tenants and workforce on site, whilst works are being completed. This role does come with a Van and the contract will initially run for 3 months before going permanent. Experience within the housing sector and retrofit is advantageous. Day to Day: Site visits liaising with tenants and contractors Assisting with the selection of products for installation works Sending out email and letter correspondence Dealing with customers face to face and over the phone Dealing with complaints Attending site meetings for programme updates with contractors Requirements (Skills & Qualifications): Excellent communication skills Understanding around maintenance and construction would be beneficial Ability to work under pressure It Literate Experience of working in the Social housing sector would be beneficial Full UK driving licence essential Please apply or contact Chelsie Fowler at Build Recruitment for further details - (url removed) (phone number removed) We ll take the time to understand your career history and motivations for a new role. We ll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We ll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking.

Site Manager - Planned Works (Social Housing) Location: East London / Essex Salary: Up to 60,000 Site Manager - Social Housing Planned Works We're recruiting on behalf of a leading main contractor that has built an excellent reputation for delivering high-quality planned refurbishment programmes for local authorities and housing associations. Due to continued growth and the award of new long-term frameworks, they are looking to appoint an experienced Site Manager to join their operational team. This is a fantastic opportunity to work on secure, long-term contracts with a business that genuinely values its people and offers clear opportunities for progression. The Role As Site Manager, you will take responsibility for the day-to-day management of planned works projects within occupied social housing, ensuring works are delivered safely, on programme, within budget and to the highest quality standards. Typical projects include: Kitchen and bathroom replacement programmes Window and door installations Roofing works External decorations Internal and external refurbishments Decent Homes programmes Energy efficiency and retrofit works Working closely with the Contracts Manager, Resident Liaison Officers, Commercial team and subcontractors, you'll ensure projects run efficiently while maintaining excellent customer satisfaction. Key Responsibilities Manage day-to-day site operations across planned works projects. Coordinate subcontractors, direct labour and suppliers to deliver programmes efficiently. Ensure all works are completed safely and in line with company procedures. Monitor quality standards and carry out regular site inspections. Ensure projects are delivered on time and within budget. Maintain excellent relationships with clients, residents and stakeholders. Work alongside Resident Liaison Officers to minimise disruption to tenants. Complete site records, reports and progress updates. Conduct toolbox talks and ensure full health and safety compliance. Resolve on-site issues quickly and effectively to maintain programme delivery. About You We're looking to speak with experienced Site Managers who have a strong background delivering planned maintenance projects within the social housing sector. You'll ideally have: Previous experience as a Site Manager working for a main contractor. Strong knowledge of planned works within occupied social housing. Experience managing kitchen and bathroom programmes, external works or Decent Homes projects. Excellent leadership and organisational skills. Strong understanding of health and safety legislation. Ability to manage subcontractors and site teams effectively. Excellent communication and customer-facing skills. Full UK Driving Licence. What's on Offer? Salary up to 60,000 Long-term, secured work across East London and Essex Career progression with a growing main contractor Supportive management team and excellent working environment Opportunity to work on high-profile social housing frameworks Why Apply? If you're an experienced Site Manager looking for your next challenge in social housing planned works, we'd love to hear from you. Apply now or get in touch for a confidential conversation about this opportunity.

Customer Liaison Officer Location: Leeds Contract: Full-Time Permanent Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About the Role Our client is a well-established contractor delivering planned maintenance, refurbishment, retrofit and decarbonisation projects across the social housing sector. Due to continued growth, they are looking to recruit a Customer Liaison Officer to support projects across Leeds . This is an excellent opportunity for someone with strong customer service skills who enjoys working with residents and helping ensure projects run smoothly from start to finish. The Role As the Customer Liaison Officer, you will act as the main point of contact between residents, site teams and the client throughout refurbishment and retrofit works. You'll ensure residents are kept informed at every stage, helping to minimise disruption while delivering an exceptional customer experience. Working closely with operational teams, you'll build positive relationships, coordinate appointments and provide ongoing support to residents throughout the duration of the project. Key Responsibilities Act as the primary point of contact for residents throughout planned works. Keep residents informed before, during and after works are completed. Build positive relationships to deliver excellent customer service. Arrange appointments and coordinate access for operatives. Carry out resident visits, inductions and property condition surveys where required. Identify vulnerable residents and ensure appropriate support is provided. Manage resident enquiries, concerns and complaints in a professional and timely manner. Prepare and distribute resident information packs and project communications. Maintain accurate records in line with GDPR requirements. Work closely with site teams, subcontractors and client representatives. Organise and attend resident consultation meetings and community engagement events. Support social value initiatives within the local community. Requirements Essential Previous experience in a customer-facing role within construction, housing, property maintenance or social housing. Full UK Driving Licence. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Confident using Microsoft Office and maintaining accurate records. Good understanding of health and safety within a construction environment. Desirable Experience working on planned maintenance, refurbishment or retrofit programmes. Knowledge of social housing environments. Experience supporting community engagement or social value activities. Understanding of energy efficiency or decarbonisation projects. What's on Offer Competitive salary plus car allowance. Enhanced pension scheme. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and professional development. Excellent opportunities for career progression within a growing business. Our client is committed to creating an inclusive workplace and welcomes applications from all suitably qualified candidates regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Customer Liaison Officer Location: Hereford Contract: Full-Time Permanent Hours: Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:30pm About the Role Our client is a well-established contractor delivering planned maintenance, refurbishment, retrofit and decarbonisation projects across the social housing sector. Due to continued growth, they are looking to recruit a Customer Liaison Officer to support projects across Hereford . This is an excellent opportunity for someone with strong customer service skills who enjoys working with residents and helping ensure projects run smoothly from start to finish. The Role As the Customer Liaison Officer, you will act as the main point of contact between residents, site teams and the client throughout refurbishment and retrofit works. You'll ensure residents are kept informed at every stage, helping to minimise disruption while delivering an exceptional customer experience. Working closely with operational teams, you'll build positive relationships, coordinate appointments and provide ongoing support to residents throughout the duration of the project. Key Responsibilities Act as the primary point of contact for residents throughout planned works. Keep residents informed before, during and after works are completed. Build positive relationships to deliver excellent customer service. Arrange appointments and coordinate access for operatives. Carry out resident visits, inductions and property condition surveys where required. Identify vulnerable residents and ensure appropriate support is provided. Manage resident enquiries, concerns and complaints in a professional and timely manner. Prepare and distribute resident information packs and project communications. Maintain accurate records in line with GDPR requirements. Work closely with site teams, subcontractors and client representatives. Organise and attend resident consultation meetings and community engagement events. Support social value initiatives within the local community. Requirements Essential Previous experience in a customer-facing role within construction, housing, property maintenance or social housing. Full UK Driving Licence. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Confident using Microsoft Office and maintaining accurate records. Good understanding of health and safety within a construction environment. Desirable Experience working on planned maintenance, refurbishment or retrofit programmes. Knowledge of social housing environments. Experience supporting community engagement or social value activities. Understanding of energy efficiency or decarbonisation projects. What's on Offer Competitive salary plus car allowance. Enhanced pension scheme. Healthcare cash plan. Enhanced maternity benefits. Employee Assistance Programme. Ongoing training and professional development. Excellent opportunities for career progression within a growing business. Our client is committed to creating an inclusive workplace and welcomes applications from all suitably qualified candidates regardless of age, disability, gender, race, religion or belief, sexual orientation, marital status, or any other protected characteristic.

Your new company A London Local Authority is seeking a customer-focused Resident Liaison Officer to join its Asset Management team. Working closely with the Housing Asset Data Manager, Stock Condition Surveyor and wider Property Services team, you will play a key role in ensuring residents remain informed, engaged and supported throughout property surveys, inspections and planned investment programmes.This is an excellent opportunity for an experienced housing professional who enjoys building positive relationships with residents whilst helping to improve housing services and property standards across the borough. Your new role As Resident Liaison Officer, you will act as the key point of contact between residents and the Asset Management team, ensuring effective communication regarding stock condition surveys, EPC assessments, property inspections and planned works programmes.You will be responsible for arranging appointments, managing resident enquiries, addressing concerns and ensuring residents receive clear and timely information about upcoming surveys and investment works. The role will require close collaboration with surveyors, contractors and internal stakeholders to help deliver a customer-focused service. What you'll need to succeed Previous experience working as a Resident Liaison Officer, Housing Officer, Customer Liaison Officer or similar role within housing, property or construction. Experience engaging with tenants, leaseholders and residents in a social housing or local authority environment. Strong communication and stakeholder management skills. Ability to manage sensitive situations professionally and empathetically. Experience coordinating appointments and managing customer enquiries. Strong administrative and organisational skills. Good IT skills, including Microsoft Office applications and housing management systems. Ability to work independently whilst supporting a wider project team. Desirable Knowledge of stock condition surveys and planned maintenance programmes. Experience supporting capital works, retrofit, compliance or asset management projects. Understanding of social housing regulations and customer service best practices. Experience working with diverse communities and vulnerable residents. What you'll get in return Competitive salary package. Membership of the Local Government Pension Scheme with generous employer contributions. Flexible and hybrid working arrangements. Generous annual leave entitlement. Ongoing learning and development opportunities. Opportunity to contribute towards improving homes and services for residents across a major London borough. Supportive and collaborative working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Senior Resident Liaison Officer Location: North West Patch: Preston to Macclesfield, Birkenhead to Tameside Salary: 38,000 to 42,000 + car allowance Sector: Social Housing / Planned Maintenance We are working with a leading contractor within the social housing sector who is looking to appoint an experienced Senior Resident Liaison Officer to support a busy programme of works across the North West. This is a fantastic opportunity for an established RLO who is ready to step into a senior role, or an experienced Senior RLO who enjoys supporting teams, embedding processes and helping develop people. The Role As Senior Resident Liaison Officer, you will be responsible for supporting the delivery of resident engagement across a varied social housing workload, covering areas from Preston to Macclesfield and Birkenhead to Tameside . You will be overseeing and supporting a team of 2 - 5 Resident Liaison Officers , ensuring residents are kept fully informed throughout the works process and that a high level of customer care is maintained across all projects. A key part of the role will be embedding systems, improving ways of working and supporting the development of the RLO team. Key Responsibilities Supporting and managing a team of 2 to 5 Resident Liaison Officers Acting as the main point of escalation for resident queries, complaints and complex issues Ensuring residents receive clear, timely and accurate communication throughout planned works Embedding systems, processes and best practice across the RLO team Supporting the development, training and day-to-day performance of team members Liaising closely with site teams, contracts managers, clients and residents Monitoring customer satisfaction and helping to improve service delivery Ensuring all resident engagement activity is recorded accurately Supporting delivery across multiple locations within the North West The Ideal Candidate Previous experience as a Resident Liaison Officer, Senior RLO, Tenant Liaison Officer or similar Strong background within social housing, planned maintenance or refurbishment works Experience supporting or mentoring other RLOs would be highly beneficial Excellent communication and relationship-building skills Confident handling complaints, escalations and sensitive resident issues Strong organisational skills and the ability to manage a busy regional workload Comfortable travelling across the North West patch Full UK driving licence Apply If you are an experienced RLO looking to take the next step, or a Senior Resident Liaison Officer looking for a new opportunity across the North West, please apply today or call Jess on (phone number removed)

Resident Liaison Officer Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants).

We're now recruiting for a Security Valet Officer to join us at our development, New Providence Wharf! The successful candidate must have a FULL UK Drivers License. Important to note Hours: 7:00 - 19:00 & 19:00 - 7:00 Shift Pattern: 4 on - 4 off Location: E14, Canary Wharf Salary per hour: £14.48 Contract: 42 hpw average/permanent What you'll be doing Provide a bespoke 7-star service the residents with job tasks and individual requests dealt with in an efficient and timely manner. Assist with security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained. Aid the smooth running of the various different operations around the site, according to SOP s. Ensure that all requests & enquiries (both in person and by telephone) are dealt with efficiently in a timely and professional manner adhering to SOP s on every occasion. Work between all the operations on the development, including the private cinema. As part of the Estates Team maintain the policies, company rules and quality of Ballymore Group Ltd. Liaise with the Security/Valet Manager, Operations Manager where necessary and follow all given instructions. Provide support and shift cover for valet and concierge functions when necessary. Liaise with Concierge at all times on requests for vehicles. Appraise and book in all new vehicles to be entered on the valet system, keeping an up to date record of each. Locating vehicles and delivering to allocated point when requested by the resident. Vehicles are met on access road and shown to holding area or moved off site not to allow any external parking on the access road. Vehicles with a bone-fide reason for parking within the car park are promptly and politely valet parked using the utmost care and attention at all times. Ensure all vehicles parked are assessed for previous damage. Keep accurate records of all movement of vehicles and update all residents details as supplied by the Estate Office. Ensure that the car park is kept to a very high standard of cleanliness at all times and that a strict No Smoking policy is kept by anyone using this facility. Liaise with day/night security staff regarding any potential/real security issues. Ensure that all firefighting apparatus is accounted for and maintained. Correct reporting of any cleaning or maintenance issues around the Estate. Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both Security/Valet Manager and Operations Manager. Maintain confidentiality at all times concerning residents and Ballymore business and its personnel. Give clear and precise up to date information during and at the end of the shift highlighting any event that has happened, any forthcoming events together with a clear and precise hand over of any vehicles in the car park. All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the Operations Manager. Meeting and Greeting all residents, guests and clients around the estate. Working with all staff to ensure there is a good security presence at all times. Ensure any unusual behavior noted is followed up, calling the police if necessary. Communicate with control regularly and ensure there is a quick response to any incident. To include building rounds & PES patrols of the site, in the daily tasks. Correct reporting of any incidents and archiving of all onsite records, including police liaison. Liaise with valet to inform of any vehicles that may need parking in the car park. Please note: a full job description will be provided once shortlisted for the role. What you'll need to be successful Proven experience in front of house/customer service or relevant role is an advantage. Previous security experience. Full UK Drivers License. What now? Very simply - Apply! Updates on applications made via our job boards will be provided over a 1 2-week period from the date of submission. Not what you re looking for? Check out our careers page. Ballymore operate as an equal opportunities' employer.

Resident Liaison Officer (RLO) Permanent Position Property Services Location: Warrington/Manchester Salary: 29,000 - 30,000 per annum + Company Car or Car Allowance Start Date: ASAP Working Hours: Monday to Friday, 8:00am - 4:30pm About the Role We are working with a well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project Warrington/Manchester area. This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction. As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works. Key Responsibilities Act as the primary liaison between residents, the Scheme Manager, and the client Build strong relationships with residents and address concerns professionally Monitor, manage, and resolve resident complaints effectively Work closely with the Site Project Manager to maintain clear communication on site Coordinate and deliver social value and community engagement events Collate and analyse customer satisfaction surveys Support conflict resolution and ensure minimal disruption to residents About You Minimum 2 years' experience as a Resident Liaison Officer (or similar role) Strong customer service and communication skills Confident dealing with residents in live environments Organised, proactive, and able to manage sensitive situations professionally Experience within property services or construction is highly desirable How to Apply If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information. Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Manchester, Warrington

must be open to traveling We are seeking an experienced Resident Liaison Officer (RLO) to join a growing construction team. The successful candidate will act as the key point of contact between residents, clients, and site teams, ensuring excellent customer service throughout the delivery of planned works, refurbishment, maintenance, and construction projects. Applicants must have a full UK driving licence and access to a vehicle and possess a minimum of 3 years' experience working as a Resident Liaison Officer within the construction, social housing, or planned maintenance sector. Key Responsibilities Serve as the primary liaison between residents and the construction project team. Build and maintain positive relationships with tenants, residents, housing officers, and stakeholders. Conduct resident consultations prior to works commencing. Keep residents informed of project timelines, disruptions, access requirements, and progress updates. Arrange and attend tenant meetings, site visits, and drop-in sessions. Resolve complaints and enquiries promptly and professionally. Manage vulnerable resident cases, escalating concerns where necessary. Record and maintain accurate resident communications and project records. Produce reports on customer satisfaction, complaints, and resident engagement activities. Support site managers in achieving project deadlines while maintaining excellent customer service standards. Carry out property visits before, during, and after works to ensure resident satisfaction. Ensure compliance with company procedures, health & safety regulations, and client requirements. Essential Requirements Minimum 3 years' experience as a Resident Liaison Officer within construction, social housing, decarbonisation, planned maintenance, refurbishment, or regeneration projects. Full UK Driving Licence and willingness to travel between sites. Strong customer service and stakeholder management skills. Excellent verbal and written communication skills. Ability to handle complaints and resolve issues effectively. Experience engaging with diverse communities and vulnerable residents. Strong organisational and administrative skills. Proficient in Microsoft Office (Word, Excel, Outlook). Ability to work independently and as part of a wider project team. Desirable Experience working on social housing projects. Knowledge of planned maintenance, retrofit, EWI, kitchen and bathroom programmes. CSCS Card. Knowledge of housing sector regulations and resident engagement best practices.

We are seeking an experienced Resident Liaison Officer (RLO) to join a growing construction team. The successful candidate will act as the key point of contact between residents, clients, and site teams, ensuring excellent customer service throughout the delivery of planned works, refurbishment, maintenance, and construction projects. Applicants must have a full UK driving licence and access to a vehicle and possess a minimum of 3 years' experience working as a Resident Liaison Officer within the construction, social housing, or planned maintenance sector. Key Responsibilities Serve as the primary liaison between residents and the construction project team. Build and maintain positive relationships with tenants, residents, housing officers, and stakeholders. Conduct resident consultations prior to works commencing. Keep residents informed of project timelines, disruptions, access requirements, and progress updates. Arrange and attend tenant meetings, site visits, and drop-in sessions. Resolve complaints and enquiries promptly and professionally. Manage vulnerable resident cases, escalating concerns where necessary. Record and maintain accurate resident communications and project records. Produce reports on customer satisfaction, complaints, and resident engagement activities. Support site managers in achieving project deadlines while maintaining excellent customer service standards. Carry out property visits before, during, and after works to ensure resident satisfaction. Ensure compliance with company procedures, health & safety regulations, and client requirements. Essential Requirements Minimum 3 years' experience as a Resident Liaison Officer within construction, social housing, decarbonisation, planned maintenance, refurbishment, or regeneration projects. Full UK Driving Licence and willingness to travel between sites. Strong customer service and stakeholder management skills. Excellent verbal and written communication skills. Ability to handle complaints and resolve issues effectively. Experience engaging with diverse communities and vulnerable residents. Strong organisational and administrative skills. Proficient in Microsoft Office (Word, Excel, Outlook). Ability to work independently and as part of a wider project team. Desirable Experience working on social housing projects. Knowledge of planned maintenance, retrofit, EWI, kitchen and bathroom programmes. CSCS Card. Knowledge of housing sector regulations and resident engagement best practices.

Public Liaison Officer Highways & Infrastructure Local Authority Contract Location: Berkshire Contract: Freelance Rate: £350-£375 per day (Umbrella PAYE) About the Role: We are seeking an experienced and proactive Public Liaison Officer to join our highways delivery client, working closely with a local authority to support the successful delivery of highway maintenance and improvement works. This is a highly visible, community-facing role where you will act as the key point of contact between residents, businesses, stakeholders, the local authority, and our operational teams. You will play a vital role in ensuring clear communication, managing expectations, and maintaining positive relationships throughout the lifecycle of highway works. Key Responsibilities: Act as the primary liaison between the public, local authority officers, elected members, and site teams Proactively communicate upcoming works, traffic management arrangements, and programme changes to residents and businesses Handle public enquiries, complaints, and concerns professionally, ensuring timely resolution and accurate record keeping Attend site visits, public meetings, stakeholder briefings, and community events as required Prepare and distribute communications including letters, notices, FAQs, newsletters, and digital updates Support the project and contract teams by providing community insight and feedback Ensure all engagement activities align with local authority standards and contract requirements Maintain detailed logs and reports on public interactions, issues, and resolutions About You: You will be an excellent communicator with a calm, confident approach and a strong understanding of working within public-sector environments. Essential: Proven experience in a public liaison, communications, customer relations, or stakeholder engagement role Strong written and verbal communication skills Ability to manage challenging conversations with empathy and professionalism Organised, self-motivated, and able to manage multiple priorities Full UK driving licence (if site visits are required) Desirable: Experience within highways, construction, utilities, or infrastructure projects Knowledge of working on local authority or public-sector contracts Experience dealing with elected members, residents' groups, or community forums For more information, please click APPLY NOW or call Jay Cochrane today on (phone number removed). FOOTNOTE: If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways, Infrastructure & Transportation professionals keen to make their introductions for future months or years. Our specialist team has a combined 100+ years' experience in this market. Please call Jay Cochrane at Carrington West on (phone number removed) for more information. By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.