11 jobs found

Resident/Tenant Liaison Officer RGSS's client, a leading maintenance provider, are looking for a reliable, " Resident/Tenant Liaison Officer" to join their team Job Title: Resident Liaison Officer (RLO) / Tenant Liaison Officer (TLO) Location: Rochdale (OL11) with travel across Rochdale, Oldham, and Middleton Salary: 14.50 per hour (PAYE) Hours: 39 hours per week, Monday to Friday, 8:00 AM - 4:30 PM Start Date: ASAP About the Role We are currently seeking an experienced and customer-focused Resident Liaison Officer / Tenant Liaison Officer to support Facilities Management and planned works projects across Rochdale, Oldham and Middleton. Acting as the key point of contact between residents, clients and site teams, you will ensure effective communication throughout project delivery while maintaining excellent customer satisfaction. Key Responsibilities Act as the primary liaison between residents, clients, contractors and site teams. Build and maintain positive relationships with tenants and residents throughout project works. Arrange and manage resident appointments for surveys, inspections and works. Provide regular updates to residents regarding work schedules, progress and any changes. Prepare and distribute resident communications, including update letters and notices. Handle resident queries, concerns and complaints promptly and professionally. Maintain accurate project records, databases and tracking systems. Update internal trackers and ensure information is recorded correctly and in a timely manner. Support site teams with access arrangements and resident engagement activities. Conduct home visits where required to discuss works and address resident concerns. Escalate issues appropriately to project managers and senior stakeholders. Ensure all communications are delivered in line with company procedures and customer service standards. Travel regularly across Rochdale, Oldham and Middleton to support operational requirements. Candidate Requirements Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer or similar customer-facing role within Housing, Construction or Facilities Management. Excellent communication and interpersonal skills. Strong administrative and organisational abilities. Experience managing appointments, correspondence and customer databases. Ability to work confidently with residents, clients and operational teams. Proficient in Microsoft Office applications, including Outlook, Word and Excel. Strong problem-solving skills and the ability to handle sensitive situations professionally. Full UK Driving Licence preferred. Benefits Competitive rate of 14.50 per hour PAYE . Immediate start available. Mileage expenses reimbursed Opportunity to work on a range of Facilities Management projects across the local area. Supportive team environment with ongoing project opportunities. Apply Now If you are interested, Kindly share your CV on (url removed) or call Tranum at (phone number removed). Happy Applying! Thank You! RG Setsquare is acting as an Employment Business in relation to this vacancy.

Temporary Resident Liaison Officer Location: Nottingham Type: Temporary (2-3 weeks initially) Salary: 15.50 - 17 per hour + paid mileage We are currently recruiting for a temporary Resident Liaison Officer to cover in Nottingham for a well-established contractor delivering refurbishment works within occupied properties. This is a key role focused on ensuring residents are kept fully informed before, during and after works are carried out, whilst delivering a high standard of customer care throughout the programme. Please note, a full UK drivers license is required for this role. The Role Reporting to the Senior Resident Liaison Officer , you will be responsible for managing communication with tenants and residents, helping to ensure works are delivered smoothly and with minimal disruption. You will act as a key point of contact between residents, clients and operational teams, supporting positive outcomes and maintaining high levels of customer satisfaction. Key Responsibilities Provide clear, professional and timely communication to residents throughout the works programme Build positive relationships with tenants and residents Arrange and manage resident appointments in line with works schedules Explain the nature of the works, associated timescales and any changes or delays as they arise About You To be successful in this role, you will have: Previous experience in a Resident Liaison Officer , Tenant Liaison Officer , Customer Care or similar customer-facing role Full UK Drivers License Strong communication and interpersonal skills The ability to build trust and rapport with residents from a range of backgrounds Experience handling complaints and resolving issues in a professional manner A proactive and approachable attitude Strong administration and IT skills Ideal Background This opportunity would suit someone with experience working within: Social housing Customer/resident liaison If you are an experienced Resident Liaison Officer looking for your next opportunity, please apply today or call Jess on (phone number removed). Key words: RLO, CLO, TLO, Resident Liaison Office, Tennant Liaison Office, Customer Liaison officer, Property Service, Refurbishment, Social Housing

Senior Operations Manager - High Rise Re-clad Projects Gateshead based 90K - 100K + Car Allowance + Benefits We are working with a leading national regeneration contractor to recruit a Senior Operations Manager to join their highly successful team based in Gateshead. The Senior Operations Manager will oversee teams delivering a multiple high rise planned maintenance programs including cladding and roofing works. We are looking for candidates with comparable experience on high rise or high risk buildings working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Senior Operations Manager delivering multiple high rise or risk buildings Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 7 or equivalent Senior Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 100,000 + Car/Allowance + Benefits.

Senior Resident Liaison Officer Salary: £36,000 - £42,000 per annum Permanent Full-time We re looking for an experienced Senior Resident Liaison Officer to join a busy team delivering works across the social housing/construction sector. This is a customer-focused role where you ll be responsible for building strong relationships with residents, managing expectations and ensuring communication remains clear throughout the works. You ll also have responsibility for handling complaints, investigating issues and supporting the wider team to deliver a positive resident experience. About You: Previous experience in a customer service or resident-facing role Experience managing or supervising people is highly desirable Background within resident liaison, social housing or maintenance is essential Good understanding of customer service and stakeholder management Confident dealing with complaints and challenging situations Good working knowledge of Microsoft Office Understanding of GDPR and data confidentiality Excellent communication and organisational skills Professional, approachable and confident when dealing with residents If this is suitable to your experience, please submit your CV today. Alternatively, please call Kay on (phone number removed) to discuss further.

We are currently looking for an experienced Temporary Accommodation Officer to manage a portfolio of properties used to accommodate homeless households. The role will cover the full management of temporary accommodation, including voids, lettings, tenancy management, rent arrears, repairs and landlord liaison, alongside ensuring properties remain compliant and accommodation providers meet their contractual responsibilities. The Role Manage a portfolio of properties used as temporary accommodation for homeless households. Manage voids, lettings, tenancy matters, rent arrears and repairs across the portfolio. Monitor temporary accommodation placements and ensure properties are occupied by authorised households. Manage vacation and repossession of accommodation following the discharge of homelessness duties. Carry out property visits and ensure temporary accommodation meets required Health & Safety standards. Manage relationships with landlords and accommodation providers. Contract manage providers of temporary accommodation, including PLA and HAL arrangements. Monitor contractual compliance and ensure accommodation invoices are processed efficiently. Work with Housing Solutions teams to coordinate services for statutorily homeless households. Provide advice and support to temporary accommodation residents and make referrals to external agencies where required. Support and lead work relating to the Housing Association Leasing Scheme and other temporary accommodation projects. Key Requirements Previous experience working within Temporary Accommodation or Housing Management. Experience managing temporary accommodation properties and homeless households. Experience across voids, lettings, tenancy management, rent arrears and repairs. Knowledge of homelessness legislation and the discharge of statutory housing duties. Experience carrying out property visits and monitoring Health & Safety compliance. Experience managing landlords and temporary accommodation providers. Experience of leasing arrangements such as PLA and HAL schemes. Experience monitoring contracts, supplier performance and accommodation invoices. What You Need to Do Now If you are interested in this Temporary Accommodation Officer role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Temporary Accommodation Officers, Housing Options Officers, Homelessness Officers and Housing Needs roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from homelessness and housing needs professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Estate Manager Richmond TW1 3AB Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Senior Contract Manager - Social Housing Refurbishment Externals Ealing 75K - 85K + Car Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit a Senior Contract Manager to join their highly successful team based in Ealing. The Senior Contract Manager will oversee teams delivering planned maintenance programs including roofing works, scaffolfing, kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Contract Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Contracts Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 6 or equivalent Senior Contract Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 85,000 + Car/Allowance + Benefits.

Bennett & Game are representing one of the UK's fastest-growing fa ade remediation and building safety Main Contractors who are seeking a Site Manager to join their expanding Southern division. With almost 30 years of specialist expertise, the business has built an outstanding reputation delivering complex fa ade remediation, cladding replacement, fire safety and external refurbishment projects across the UK. Having already secured approximately three years of confirmed work, turnover has increased from 32m to around 45m this year, with ambitions to exceed 55m next year. Their Southern region has grown rapidly over the past 12 months and continues to expand as they secure major remediation schemes across London and the M25, alongside an increasing portfolio of photovoltaic (PV) installations as part of wider building safety and sustainability programmes. This is an opportunity to join a contractor at exactly the right time. The business is experiencing sustained growth, with clients regularly approaching them directly thanks to their reputation for delivering technically challenging projects and developing long-term relationships. You'll take responsibility for the day-to-day management of prestigious fa ade remediation and building safety projects, working within a modern, collaborative business where senior management remain approachable, bureaucracy is kept to a minimum and career progression is driven by continued expansion rather than waiting for opportunities to arise. Quality Manager Salary & Benefits Salary of 45,000 - 65,000 depending on experience Car allowance Pension scheme Life assurance (2x annual salary) 24/25 days holiday plus bank holidays, with additional company-contributed Christmas shutdown days where applicable Modern, supportive working environment with high-spec IT equipment, complimentary refreshments and genuine long-term career progression Quality Manager Position Overview Oversee the day-to-day delivery of fa ade remediation, cladding replacement and building safety projects across London and the M25 corridor Manage site teams, subcontractors and suppliers to ensure works are completed safely, efficiently and to programme Maintain high standards of health & safety, quality assurance and site compliance throughout the project lifecycle Coordinate site logistics, materials, labour and sequencing to ensure smooth project delivery Liaise closely with Project Managers, clients, consultants and Resident Liaison Officers to maintain excellent communication throughout occupied residential schemes Produce site reports, monitor progress against programme and ensure projects are delivered to the company's exceptionally high standards Quality Manager Position Requirements Previous Site Management experience gained with either a Fa ade / Cladding Contractor or a Main Contractor delivering fa ade remediation, HRB or Building Safety Act projects Experience managing construction sites as Principal Contractor with responsibility for programme, quality and health & safety SMSTS, CSCS and First Aid qualifications Full UK Driving Licence and willingness to work on site across London and the M25 corridor Looking to join a rapidly growing contractor offering long-term career progression, job security and exposure to prestigious building safety projects Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

Bennett & Game are representing one of the UK's fastest-growing fa ade remediation and building safety Main Contractors who are seeking a Site Manager to join their expanding Southern division. With almost 30 years of specialist expertise, the business has built an outstanding reputation delivering complex fa ade remediation, cladding replacement, fire safety and external refurbishment projects across the UK. Having already secured approximately three years of confirmed work, turnover has increased from 32m to around 45m this year, with ambitions to exceed 55m next year. Their Southern region has grown rapidly over the past 12 months and continues to expand as they secure major remediation schemes across London and the M25, alongside an increasing portfolio of photovoltaic (PV) installations as part of wider building safety and sustainability programmes. This is an opportunity to join a contractor at exactly the right time. The business is experiencing sustained growth, with clients regularly approaching them directly thanks to their reputation for delivering technically challenging projects and developing long-term relationships. You'll take responsibility for the day-to-day management of prestigious fa ade remediation and building safety projects, working within a modern, collaborative business where senior management remain approachable, bureaucracy is kept to a minimum and career progression is driven by continued expansion rather than waiting for opportunities to arise. Salary & Benefits Salary of 45,000 - 65,000 depending on experience Car allowance Pension scheme Life assurance (2x annual salary) 24/25 days holiday plus bank holidays, with additional company-contributed Christmas shutdown days where applicable Modern, supportive working environment with high-spec IT equipment, complimentary refreshments and genuine long-term career progression Site Manager Position Overview Oversee the day-to-day delivery of fa ade remediation, cladding replacement and building safety projects across London and the M25 corridor Manage site teams, subcontractors and suppliers to ensure works are completed safely, efficiently and to programme Maintain high standards of health & safety, quality assurance and site compliance throughout the project lifecycle Coordinate site logistics, materials, labour and sequencing to ensure smooth project delivery Liaise closely with Project Managers, clients, consultants and Resident Liaison Officers to maintain excellent communication throughout occupied residential schemes Produce site reports, monitor progress against programme and ensure projects are delivered to the company's exceptionally high standards Site Manager Position Requirements Previous Site Management experience gained with either a Fa ade / Cladding Contractor or a Main Contractor delivering fa ade remediation, HRB or Building Safety Act projects Experience managing construction sites as Principal Contractor with responsibility for programme, quality and health & safety SMSTS, CSCS and First Aid qualifications Full UK Driving Licence and willingness to work on site across London and the M25 corridor Looking to join a rapidly growing contractor offering long-term career progression, job security and exposure to prestigious building safety projects Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

Senior Site Manager Hemel Hempstead £300 per day CIS or £60,000 package ASAP start Temporary or permanent We are recruiting for an experienced Roofing Senior Site Manger / Project Manager to oversee a large social housing roofing programme in Hemel Hempstead. You will manage a delivery team consisting of three Site Managers and two Resident Liaison Officers, ensuring works are completed safely, efficiently and to a high standard. Key responsibilities Oversee the delivery of roofing works across occupied social housing properties Manage and support three Site Managers and two RLOs Monitor programmes, budgets, quality and health and safety Maintain strong relationships with the client, residents and subcontractors Attend progress meetings and provide regular performance reports Ensure works are completed on time and in line with contractual requirements Requirements Strong roofing experience is essential Previous Site Manager or Project Manager experience Experience delivering planned works within social housing Proven ability to manage multiple sites and delivery teams Strong client-facing, organisational and reporting skills Relevant construction and health and safety qualifications The client is considering candidates on either a contracting basis at approximately £300 per day CIS or permanently at £60,000 plus package. Please apply with your latest CV for further information.

We are working with a well-established and reputable main Contractor who have a great company culture and ethos - the company genuinely value their staff and treat their employees well and as such have great staff retention rates. The company are proud to give back to the communities they serve, by championing local employment, fostering development and career progression and ensuring a positive work environment for all staff. The company specialise in construction, property development, and specialist plant hire services for public and private sector clients across the North of England, working across residential and public properties with the aim to improve the condition of homes and communities across the region. The company work across internal refurbishments, external refurbishments, new-build developments, regeneration projects and environmental improvements. They are looking for a Senior Site Manager to join their team on a flagship EWI high-rise scheme, 4 blocks. This is a great opportunity to join a well-established Main Contractor who have a healthy pipeline of work and operate on a number of schemes. You will be reporting into a Contracts Manager and your responsibilities will include: The smooth operational, ensuring the programme of works is completed within correct timescales and budget. Ensuring health & safety is maintained and creating a positive attitude towards H&S throughout the team. Monitoring the quality of work Liaising with the client Programming works Ordering materials Working closely with the Tenant Liaison Officer and ensuring tenant satisfaction is maintained Experience needed: SMSTS, CSCS and First Aid are required tickets Must have social housing EWI experience You must be able to demonstrate a stable and progressive career history on your CV The salary on offer is 60k (depending on experience) plus package and other benefits