Branch Manager

Premier Work Support are recruiting a Branch Manager for a senior leadership role within a fast-paced builders' merchant/retail environment in West London.

You will be responsible for driving operational performance, delivering excellent customer service, and leading and developing a team across all branch functions.

Key Responsibilities

• Deliver excellent customer service in person and by phone
• Handle enquiries, orders, complaints, and ensure accurate processing and documentation
• Coordinate customer orders, deliveries, schedules, and stock management
• Oversee trade counter operations and ensure smooth daily running
• Maintain accurate stock control and support purchasing processes
• Ensure adequate staffing levels and act as Duty Manager when required (including key holding, opening/closing site)
• Manage daily admin including tills, banking, and sales reporting
• Produce and review sales and performance reports
• Ensure full Health & Safety compliance across the branch
• Oversee maintenance of premises, plant, and equipment
• Manage staff wellbeing, attendance, holidays, and sickness
• Act as the link between senior management and branch staff
• Handle staff relations, including conflict resolution and disciplinary matters
• The role may include occasional physical stock handling and requires flexibility with working hours.

Requirements

• Strong leadership and team management experience
• Excellent customer service and organisational skills
• Ability to work in a fast-paced operational environment
• IT literate (Microsoft Office and internal systems)
• Builders' merchant or retail management experience preferred
• Forklift licence beneficial but not essential

Benefits

• Salary: 45,000 per annum
• 22 days holiday + 8 bank holidays
• Pension scheme
• Private medical cover (employee, partner, and dependants)
• Career progression opportunities

Hours

Monday-Friday 7:00am-5:00pm, plus 1 Saturday in 4

If you are an experienced leader looking for a senior branch role, apply today.