Job Description
Helpdesk Operator Facilities Management
Location: Bracknell
Pay: £14.45
Full-time Temporary (3 months)
We are currently recruiting for a Helpdesk Operator to join a leading Facilities Management provider based at the Bracknell. This is a fantastic opportunity to work within a fast-paced, high-profile environment supporting the delivery of essential FM services.
The Role:
As a Helpdesk Operator, you will be the first point of contact for all maintenance and facilities-related queries. You will play a key role in ensuring service requests are logged, tracked, and resolved efficiently while delivering excellent customer service.
Key Responsibilities:
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Handling incoming calls and emails from clients and site users
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Logging jobs accurately onto the CAFM system
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Coordinating with engineers and subcontractors
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Monitoring job progress and ensuring SLAs are met
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Providing regular updates to stakeholders
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General administrative duties to support the FM team
What We re Looking For:
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Previous experience in a helpdesk, customer service, or FM environment (preferred)
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Strong communication and organisational skills
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Ability to work in a fast-paced environment
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Good IT skills, including experience with CAFM systems (desirable)
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A proactive and customer-focused approach
What s On Offer:
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Competitive hourly rate of £14.45
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Opportunity to work at a prestigious and well-known site
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Supportive team environment
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Potential for long-term opportunities
If you re a motivated individual with a passion for delivering excellent service, we d love to hear from you.
Apply now or get in touch for more information.
