Job Description
Income Officer - Leading North London Housing Association
Joshua Robert Recruitment is delighted to represent a well-established housing association in their search for an experienced Income Officer to join their dedicated team.
Our client manages around 1,400 homes across North London, delivering excellent housing services alongside supported living schemes. With a strong local presence and commitment to making a real difference in their communities, they're seeking a skilled professional to strengthen their income management function.
The Opportunity
-Location: North London, hybrid working -Salary: £36,487.75 -Contract: Permanent, 37.5 hours per week -Reports to: Income Team Leader
What You'll Be Doing:
-Leading the complete arrears recovery process from initial contact through to court proceedings -Maximising income collection whilst prioritising tenancy sustainment -Preparing and serving legal notices, attending court hearings, and presenting cases -Building partnerships with Housing Benefit, DWP, and local support agencies -Delivering early intervention support including income maximisation and budgeting advice -Conducting new tenant visits and providing ongoing tenancy sustainment support -Maintaining comprehensive case records and contributing to team performance
What You'll Bring:
-Proven experience in income management or debt recovery within social housing -Strong knowledge of housing legislation and legal recovery processes -Court experience and confidence presenting cases to district judges -Excellent customer service skills with ability to handle sensitive situations -Commitment to supporting vulnerable residents whilst achieving collection targets -Strong organisational abilities and attention to detail
What's on Offer:
-Competitive benefits package including 25 days holiday plus bank holidays -Health care cashback scheme and employee assistance programme -Generous pension contributions -Flexible working arrangements in a supportive team environment -Opportunity to make a genuine difference in local communities
This is an excellent opportunity for an experienced income professional to join a values-driven organisation where your expertise in arrears management will directly contribute to sustaining tenancies and supporting residents.
For a confidential discussion about this role, please contact Kieran Williams at Joshua Robert Recruitment.
Joshua Robert Recruitment is delighted to represent a well-established housing association in their search for an experienced Income Officer to join their dedicated team.
Our client manages around 1,400 homes across North London, delivering excellent housing services alongside supported living schemes. With a strong local presence and commitment to making a real difference in their communities, they're seeking a skilled professional to strengthen their income management function.
The Opportunity
-Location: North London, hybrid working -Salary: £36,487.75 -Contract: Permanent, 37.5 hours per week -Reports to: Income Team Leader
What You'll Be Doing:
-Leading the complete arrears recovery process from initial contact through to court proceedings -Maximising income collection whilst prioritising tenancy sustainment -Preparing and serving legal notices, attending court hearings, and presenting cases -Building partnerships with Housing Benefit, DWP, and local support agencies -Delivering early intervention support including income maximisation and budgeting advice -Conducting new tenant visits and providing ongoing tenancy sustainment support -Maintaining comprehensive case records and contributing to team performance
What You'll Bring:
-Proven experience in income management or debt recovery within social housing -Strong knowledge of housing legislation and legal recovery processes -Court experience and confidence presenting cases to district judges -Excellent customer service skills with ability to handle sensitive situations -Commitment to supporting vulnerable residents whilst achieving collection targets -Strong organisational abilities and attention to detail
What's on Offer:
-Competitive benefits package including 25 days holiday plus bank holidays -Health care cashback scheme and employee assistance programme -Generous pension contributions -Flexible working arrangements in a supportive team environment -Opportunity to make a genuine difference in local communities
This is an excellent opportunity for an experienced income professional to join a values-driven organisation where your expertise in arrears management will directly contribute to sustaining tenancies and supporting residents.
For a confidential discussion about this role, please contact Kieran Williams at Joshua Robert Recruitment.
About Joshua Robert Recruitment