Tenancy Support Officer (Rent Team)

Tenancy Support Officer (Rent Team)
Reporting to: Rent Team Lead
Working Pattern: Full-time (mix of field and office-based work)

This is a fantastic opportunity for a real "people person", to support the Rent Team of this growing property maintenance company . You will manage tenant relationships and rent accounts. The successful candidate will act as a bridge between tenants and the office, particularly engaging with individuals who are difficult to contact or require additional support.
Key Responsibilities

• Liaise with residential tenants over the phone and at their properties across London to establish contact and resolve issues
• Engage with non-responsive or vulnerable tenants to support rent payment and communication
• Assist tenants with completing paperwork (e.g., housing benefit or Universal Credit forms)
• Gather and relay key information back to the Rent Team
• Mediate and problem-solve tenant issues to support rent recovery
• Encourage and support tenants in maintaining or reinstating benefit claims
• Build rapport and maintain positive relationships with tenants
• Maintain accurate records of visits and interactions
• Work closely with the office-based Rent Team to follow through on cases

Key Requirements

• Strong interpersonal and communication skills
• Full clean driving license (essential) (own vehicle is preferred)
• Excellent ability to deal with people face to face and over the phone
• Empathetic but firm approach when dealing with challenging situations
• Problem-solving mindset with strong initiative
• IT skills

Desirable (Not Essential)

• Experience in housing, lettings, or rent arrears
• Knowledge of housing benefits or Universal Credit
• Experience working with vulnerable individuals

What's on offer:

• Bonus scheme
• Opportunity for a company vehicle after probation (or earlier for the right candidate)
• Free parking
• Fuel cost and mileage covered for work