Box Recruitment Group

Tenancy Support Officer (Rent Team) Reporting to: Rent Team Lead Working Pattern: Full-time (mix of field and office-based work) This is a fantastic opportunity for a real "people person", to support the Rent Team of this growing property maintenance company . You will manage tenant relationships and rent accounts. The successful candidate will act as a bridge between tenants and the office, particularly engaging with individuals who are difficult to contact or require additional support. Key Responsibilities Liaise with residential tenants over the phone and at their properties across London to establish contact and resolve issues Engage with non-responsive or vulnerable tenants to support rent payment and communication Assist tenants with completing paperwork (e.g., housing benefit or Universal Credit forms) Gather and relay key information back to the Rent Team Mediate and problem-solve tenant issues to support rent recovery Encourage and support tenants in maintaining or reinstating benefit claims Build rapport and maintain positive relationships with tenants Maintain accurate records of visits and interactions Work closely with the office-based Rent Team to follow through on cases Key Requirements Strong interpersonal and communication skills Full clean driving license (essential) (own vehicle is preferred) Excellent ability to deal with people face to face and over the phone Empathetic but firm approach when dealing with challenging situations Problem-solving mindset with strong initiative IT skills Desirable (Not Essential) Experience in housing, lettings, or rent arrears Knowledge of housing benefits or Universal Credit Experience working with vulnerable individuals What's on offer: Bonus scheme Opportunity for a company vehicle after probation (or earlier for the right candidate) Free parking Fuel cost and mileage covered for work