Hard Services Manager

Your new company
A leading facilities management provider for an experienced Hard FM Manager to take responsibility for the delivery of hard services at a large, complex healthcare PFI site.
This is a key leadership role, managing a sizeable on-site technical team and specialist supply chain, with full accountability for compliance, performance, and continuous improvement in a highly regulated environment.
Your new role
As Hard FM Manager, you'll be accountable for the day-to-day management of all hard services on site, ensuring safe, compliant and high-quality service delivery across planned, reactive and lifecycle works.
You'll lead and develop a team of 12-15 engineers and supervisors, manage subcontractors, and work closely with the Estates, Lifecycle, Projects and Compliance teams. You will also assume statutory roles such as Water Responsible Person and Fire Responsible Person, depending on business requirements.
This role suits someone who is comfortable operating in a pressure-critical healthcare environment, understands PFI contracts, and is confident balancing compliance, performance, people management and cost control.

Key Responsibilities

• Lead and manage site hard services delivery across multiple disciplines.
• Full responsibility for site performance, compliance and P&L
• Ensure delivery against contractual SLAs and KPIs
• Act as senior technical lead and escalation point for the client
• Manage and develop direct reports and specialist supply chain partners
• Ensure compliance with HTMs, statutory and regulatory requirements
• Oversee permit systems (PTW, ATW) and safe systems of work
• Coordinate planned maintenance, reactive works, projects and lifecycle renewals
• Drive a strong health & safety culture and act as COSHH Coordinator
• Produce performance, compliance and risk reporting
• Support lifecycle planning and asset management strategies
• Champion continuous improvement, innovation and best practice
• Build strong, collaborative relationships with client stakeholders

What you'll need to succeed
Essential Experience & Skills

• Proven experience (minimum 5 years) in a similar Hard FM leadership role
• Background managing hard services in a complex or regulated environment (healthcare preferred)
• Strong people management skills with a track record of building high-performing teams
• Experience managing subcontractors and supplier relationships
• Understanding of COSHH and safe systems of work
• Experience holding P&L responsibility
• Comfortable working with data, reporting and performance metrics
• Confident communicator, able to work with multiple stakeholders

Desirable Qualifications

• IWFM Level 3 or above
• IOSH Managing Safely or NEBOSH
• Strong working knowledge of HTMs and healthcare compliance
• Experience delivering change management initiatives

Personal Attributes

• A proactive, agile leader who thrives in complex environments
• Genuine commitment to health, safety and quality
• Collaborative and people-focused management style
• High integrity with a continuous improvement mindset
• Commitment to professional development

What you'll get in return
An initial interim role with the potential to become permanent at a later date.
This is a high-profile role with real influence over service quality, team culture and contract success. You'll be joining an organisation with strong values around safety, teamwork and integrity, offering long-term stability and the opportunity to make a tangible difference in a critical healthcare setting.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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