Reviews and Complaints Team Manager

A London Local Authority is seeking an experienced Reviews & Complaints Manager to lead on statutory reviews and complaints within a housing service, reporting into the Allocations Service Manager.

You will be managing a team of 3 Complaints Officers and 1 Reviews Officer, with a primary focus on overseeing a high volume of complaints, alongside statutory housing reviews. Ensuring responses are robust, timely and compliant with legislation and corporate standards.

Key Requirements

• Strong experience managing complaints and/or statutory housing reviews
• Previous experience managing staff within a housing or local authority setting
• Knowledge of Housing Act legislation (Part VI and VII)
• Experience responding to stage 1 & 2 complaints, ombudsman enquiries and escalations
• Ability to produce high-quality, defensible responses within tight deadlines
• Strong stakeholder management and ability to work across services
• Experience improving processes, performance and complaint handling standards

Details

• 1 day in office a week
• 350- 400 per day
• 6-month initial contract

Interested? Get in touch with (url removed) for more details.