Damp & Mould Coordinator I'm looking for an experienced Damp & Mould Coordinator to a busy Repairs team I am working closely with. This is a fantastic opportunity for someone who has a strong background in social housing or a local authority and is passionate about delivering an excellent service to residents. This role is central to ensuring damp and mould cases are managed efficiently from the point they are reported through to completion. You'll be responsible for coordinating inspections, repairs and follow-up works while keeping residents informed every step of the way. What I'll Need From You Previous experience working within social housing, an ALMO or a local authority is essential. Knowledge and experience of managing damp and mould cases is essential. Experience coordinating repairs and maintenance works. Excellent organisational skills with the ability to manage a busy caseload. Strong communication skills and the confidence to liaise with residents, surveyors, contractors and internal teams. Experience using housing management or repairs systems. A proactive approach with the ability to prioritise workloads and resolve issues effectively. Good IT skills, including Microsoft Office. What You'll Be Doing Managing a caseload of damp and mould cases from initial report through to completion. Coordinating property inspections, surveys and repair appointments. Working closely with surveyors, contractors and internal departments to ensure works are completed within agreed timescales. Acting as the main point of contact for residents, providing regular updates and delivering excellent customer service. Monitoring contractor performance and following up on outstanding works. Maintaining accurate records and updating housing management systems. Escalating complex or high-risk cases where appropriate. Producing reports and helping to identify trends and opportunities to improve the service. Ensuring all work is carried out in line with current legislation, compliance requirements and organisational policies. What I'm Looking For I'm looking for someone who can hit the ground running and understands the challenges of managing damp and mould within the social housing sector. You'll be organised, customer-focused and able to build positive working relationships with residents and colleagues alike. If you have the right housing background, a solid understanding of damp and mould, and you're looking for your next opportunity, I'd love to hear from you. Please apply with your up-to-date CV.
03/07/2026
Contract
Damp & Mould Coordinator I'm looking for an experienced Damp & Mould Coordinator to a busy Repairs team I am working closely with. This is a fantastic opportunity for someone who has a strong background in social housing or a local authority and is passionate about delivering an excellent service to residents. This role is central to ensuring damp and mould cases are managed efficiently from the point they are reported through to completion. You'll be responsible for coordinating inspections, repairs and follow-up works while keeping residents informed every step of the way. What I'll Need From You Previous experience working within social housing, an ALMO or a local authority is essential. Knowledge and experience of managing damp and mould cases is essential. Experience coordinating repairs and maintenance works. Excellent organisational skills with the ability to manage a busy caseload. Strong communication skills and the confidence to liaise with residents, surveyors, contractors and internal teams. Experience using housing management or repairs systems. A proactive approach with the ability to prioritise workloads and resolve issues effectively. Good IT skills, including Microsoft Office. What You'll Be Doing Managing a caseload of damp and mould cases from initial report through to completion. Coordinating property inspections, surveys and repair appointments. Working closely with surveyors, contractors and internal departments to ensure works are completed within agreed timescales. Acting as the main point of contact for residents, providing regular updates and delivering excellent customer service. Monitoring contractor performance and following up on outstanding works. Maintaining accurate records and updating housing management systems. Escalating complex or high-risk cases where appropriate. Producing reports and helping to identify trends and opportunities to improve the service. Ensuring all work is carried out in line with current legislation, compliance requirements and organisational policies. What I'm Looking For I'm looking for someone who can hit the ground running and understands the challenges of managing damp and mould within the social housing sector. You'll be organised, customer-focused and able to build positive working relationships with residents and colleagues alike. If you have the right housing background, a solid understanding of damp and mould, and you're looking for your next opportunity, I'd love to hear from you. Please apply with your up-to-date CV.
Data Input Officer - Repairs Team I'm looking for an experienced Data Input Officer to join a busy Repairs Team within a local authority. This is an excellent opportunity for someone who has previously worked in social housing, a local authority or a housing repairs environment and is confident working with repairs data and housing management systems. This role plays a key part in supporting the repairs service by ensuring information is accurately entered, updated and maintained. Attention to detail is essential, as you'll be responsible for keeping records up to date to help ensure repairs are delivered efficiently and residents receive a high-quality service. What I'll Need From You Previous experience working within social housing, a local authority or a housing repairs environment is essential. Strong data entry and administration experience. Excellent attention to detail with a high level of accuracy. Experience using housing management or repairs systems. Good knowledge of Microsoft Office, particularly Excel and Outlook. The ability to manage a busy workload and prioritise tasks effectively. Strong organisational and communication skills. A proactive approach and the ability to work independently as well as part of a team. What You'll Be Doing Accurately inputting and updating repairs information on housing management systems. Processing repair requests, works orders and associated documentation. Maintaining accurate records and ensuring data quality at all times. Supporting the Repairs Team with general administrative duties. Liaising with colleagues, contractors and other departments where required. Monitoring and updating repairs information to ensure records remain current. Assisting with reporting and data validation to support service performance. Ensuring all work is completed in line with council procedures and service standards. What I'm Looking For I'm looking for someone who is highly organised, accurate and able to work in a fast-paced repairs environment. You'll understand the importance of maintaining accurate data and be confident working with housing repairs systems. Please note: I will only consider applications from candidates who have previous experience working within social housing, a local authority or a housing repairs environment . Unfortunately, applicants without this background will not be considered. If you have the relevant experience and are looking for your next opportunity, I'd love to hear from you. Please apply with your up-to-date CV.
03/07/2026
Contract
Data Input Officer - Repairs Team I'm looking for an experienced Data Input Officer to join a busy Repairs Team within a local authority. This is an excellent opportunity for someone who has previously worked in social housing, a local authority or a housing repairs environment and is confident working with repairs data and housing management systems. This role plays a key part in supporting the repairs service by ensuring information is accurately entered, updated and maintained. Attention to detail is essential, as you'll be responsible for keeping records up to date to help ensure repairs are delivered efficiently and residents receive a high-quality service. What I'll Need From You Previous experience working within social housing, a local authority or a housing repairs environment is essential. Strong data entry and administration experience. Excellent attention to detail with a high level of accuracy. Experience using housing management or repairs systems. Good knowledge of Microsoft Office, particularly Excel and Outlook. The ability to manage a busy workload and prioritise tasks effectively. Strong organisational and communication skills. A proactive approach and the ability to work independently as well as part of a team. What You'll Be Doing Accurately inputting and updating repairs information on housing management systems. Processing repair requests, works orders and associated documentation. Maintaining accurate records and ensuring data quality at all times. Supporting the Repairs Team with general administrative duties. Liaising with colleagues, contractors and other departments where required. Monitoring and updating repairs information to ensure records remain current. Assisting with reporting and data validation to support service performance. Ensuring all work is completed in line with council procedures and service standards. What I'm Looking For I'm looking for someone who is highly organised, accurate and able to work in a fast-paced repairs environment. You'll understand the importance of maintaining accurate data and be confident working with housing repairs systems. Please note: I will only consider applications from candidates who have previous experience working within social housing, a local authority or a housing repairs environment . Unfortunately, applicants without this background will not be considered. If you have the relevant experience and are looking for your next opportunity, I'd love to hear from you. Please apply with your up-to-date CV.
Private Rented Sector Officer Surrey Local Authority 40- 45 per hour (Umbrella) Initial 6-Month Contract Hybrid Working Are you an experienced Private Rented Sector Officer or Private Sector Housing Officer looking for your next Local Authority contract? A Surrey Local Authority is looking to recruit a proactive and relationship-focused Private Rented Sector Officer to join its Housing team on an initial six-month contract. This is an excellent opportunity to play a key role in reducing the use of temporary accommodation by securing sustainable housing solutions for households at risk of homelessness. The Role As a Private Rented Sector Officer , you'll work at the forefront of the Council's homelessness prevention service, sourcing suitable accommodation within the private rented sector and building strong partnerships with landlords and letting agents. You'll be responsible for identifying new accommodation opportunities, negotiating tenancy arrangements and helping households move into safe, affordable homes. Working closely with colleagues across Housing, you'll make a direct contribution to preventing and relieving homelessness while reducing reliance on temporary accommodation. This role would suit an experienced Private Sector Housing Officer or Private Rented Sector Officer who enjoys building relationships with landlords, negotiating successful outcomes and making a real difference to households in housing need. Key Responsibilities Proactively source and procure suitable private rented accommodation for households threatened with or experiencing homelessness. Develop and maintain strong working relationships with local landlords, letting agents and property owners. Negotiate tenancy agreements and financial packages to secure accommodation and achieve positive outcomes for applicants. Promote the Council's private rented sector initiatives and encourage landlord engagement. Work collaboratively with Housing Options colleagues to support households into appropriate long-term accommodation. Maintain accurate case records and ensure all work is completed in line with relevant housing legislation and Council policies. Contribute to reducing the number of households placed in temporary accommodation through effective prevention and relief work. About You To be considered for this role, you'll ideally have: Experience working within Housing Options, Homelessness Prevention or the Private Rented Sector. Experience liaising with private landlords and letting agents. Strong negotiation and relationship-building skills. A proactive approach with the ability to identify housing opportunities and deliver positive outcomes. Excellent communication and organisational skills. An understanding of homelessness legislation and the challenges affecting the private rented sector would be advantageous. What's on Offer? 40- 45 per hour (Umbrella). Initial 6-month contract with the potential for extension. Hybrid working arrangements. Opportunity to make a tangible impact on homelessness prevention within a supportive Housing team. Surrey-based Local Authority with an established Housing service. If you're an experienced Private Rented Sector Officer , Private Sector Housing Officer , Housing Options Officer, Housing Officer or Homelessness Prevention Officer looking for your next Local Authority contract, I'd love to hear from you. For more information, give me a call on (phone number removed) or email (url removed) .
01/07/2026
Contract
Private Rented Sector Officer Surrey Local Authority 40- 45 per hour (Umbrella) Initial 6-Month Contract Hybrid Working Are you an experienced Private Rented Sector Officer or Private Sector Housing Officer looking for your next Local Authority contract? A Surrey Local Authority is looking to recruit a proactive and relationship-focused Private Rented Sector Officer to join its Housing team on an initial six-month contract. This is an excellent opportunity to play a key role in reducing the use of temporary accommodation by securing sustainable housing solutions for households at risk of homelessness. The Role As a Private Rented Sector Officer , you'll work at the forefront of the Council's homelessness prevention service, sourcing suitable accommodation within the private rented sector and building strong partnerships with landlords and letting agents. You'll be responsible for identifying new accommodation opportunities, negotiating tenancy arrangements and helping households move into safe, affordable homes. Working closely with colleagues across Housing, you'll make a direct contribution to preventing and relieving homelessness while reducing reliance on temporary accommodation. This role would suit an experienced Private Sector Housing Officer or Private Rented Sector Officer who enjoys building relationships with landlords, negotiating successful outcomes and making a real difference to households in housing need. Key Responsibilities Proactively source and procure suitable private rented accommodation for households threatened with or experiencing homelessness. Develop and maintain strong working relationships with local landlords, letting agents and property owners. Negotiate tenancy agreements and financial packages to secure accommodation and achieve positive outcomes for applicants. Promote the Council's private rented sector initiatives and encourage landlord engagement. Work collaboratively with Housing Options colleagues to support households into appropriate long-term accommodation. Maintain accurate case records and ensure all work is completed in line with relevant housing legislation and Council policies. Contribute to reducing the number of households placed in temporary accommodation through effective prevention and relief work. About You To be considered for this role, you'll ideally have: Experience working within Housing Options, Homelessness Prevention or the Private Rented Sector. Experience liaising with private landlords and letting agents. Strong negotiation and relationship-building skills. A proactive approach with the ability to identify housing opportunities and deliver positive outcomes. Excellent communication and organisational skills. An understanding of homelessness legislation and the challenges affecting the private rented sector would be advantageous. What's on Offer? 40- 45 per hour (Umbrella). Initial 6-month contract with the potential for extension. Hybrid working arrangements. Opportunity to make a tangible impact on homelessness prevention within a supportive Housing team. Surrey-based Local Authority with an established Housing service. If you're an experienced Private Rented Sector Officer , Private Sector Housing Officer , Housing Options Officer, Housing Officer or Homelessness Prevention Officer looking for your next Local Authority contract, I'd love to hear from you. For more information, give me a call on (phone number removed) or email (url removed) .
Interim Planned Maintenance Surveyor / Project Manager Surrey (2 days per week in the office) Competitive day rate (Inside IR35) 3-6 month initial contract We're currently supporting a Surrey-based local authority with the appointment of an Interim Planned Maintenance Surveyor / Project Manager to support the delivery of their capital programme. This is a fantastic opportunity to play a key role in improving housing stock and delivering high-quality planned works across the borough. Key responsibilities: Deliver end-to-end planned maintenance and capital works programmes Manage projects from procurement through to completion Oversee contractors, ensuring works are delivered on time, within budget, and to a high standard Carry out pre- and post-inspections, ensuring quality and compliance Ensure compliance with relevant regulations, including Section 20 and CDM Engage effectively with residents, contractors, and internal stakeholders About you: Strong background in planned maintenance within social housing Proven experience managing capital works programmes (e.g. kitchens, bathrooms, roofing, windows, externals) Confident in contractor and stakeholder management Excellent knowledge of housing regulations and health & safety requirements Able to work both independently and as part of a wider team Additional details: Hybrid working: 2 days per week in the office Site visits across the borough required Immediate start preferred If you're available or know someone suitable, please get in touch for more details.
29/06/2026
Contract
Interim Planned Maintenance Surveyor / Project Manager Surrey (2 days per week in the office) Competitive day rate (Inside IR35) 3-6 month initial contract We're currently supporting a Surrey-based local authority with the appointment of an Interim Planned Maintenance Surveyor / Project Manager to support the delivery of their capital programme. This is a fantastic opportunity to play a key role in improving housing stock and delivering high-quality planned works across the borough. Key responsibilities: Deliver end-to-end planned maintenance and capital works programmes Manage projects from procurement through to completion Oversee contractors, ensuring works are delivered on time, within budget, and to a high standard Carry out pre- and post-inspections, ensuring quality and compliance Ensure compliance with relevant regulations, including Section 20 and CDM Engage effectively with residents, contractors, and internal stakeholders About you: Strong background in planned maintenance within social housing Proven experience managing capital works programmes (e.g. kitchens, bathrooms, roofing, windows, externals) Confident in contractor and stakeholder management Excellent knowledge of housing regulations and health & safety requirements Able to work both independently and as part of a wider team Additional details: Hybrid working: 2 days per week in the office Site visits across the borough required Immediate start preferred If you're available or know someone suitable, please get in touch for more details.
PROPERTY DATA & ASSET MANAGEMENT OFFICER SOUTHEAST 3-6 month initial contract Hybrid working A Local Authority is seeking an experienced Property Data & Asset Management Officer to support a programme of work ahead of Local Government Reorganisation (LGR) and a planned asset management system implementation. With increasing pressure to ensure their estate data is accurate, robust, and fit for future decision-making, this role will be key in preparing the council. Key Responsibilities Leading the preparation and cleansing of property data ahead of system implementation Reviewing and interpreting historic lease data (10-15 years) Identifying and clarifying landlord & tenant liabilities and obligations Assessing the value and performance of assets and leases, advising on retention or disposal Supporting the implementation of a new asset management system Developing recommendations to shape a future asset management strategy Ensuring all data is accurate, auditable, and aligned with operational reality Requirements: Significant experience within local authority estates/property teams Strong working knowledge of commercial leases and landlord & tenant legislation Proven experience working across asset systems, data improvement, or system migrations Able to operate at pace, providing both hands-on delivery and strategic input Confident engaging with stakeholders across estates, finance, and senior leadership Experience with systems such as Uniform, TechOne, or similar would be advantageous If this role is of interest, please send your CV to (url removed) or (url removed)
27/06/2026
Contract
PROPERTY DATA & ASSET MANAGEMENT OFFICER SOUTHEAST 3-6 month initial contract Hybrid working A Local Authority is seeking an experienced Property Data & Asset Management Officer to support a programme of work ahead of Local Government Reorganisation (LGR) and a planned asset management system implementation. With increasing pressure to ensure their estate data is accurate, robust, and fit for future decision-making, this role will be key in preparing the council. Key Responsibilities Leading the preparation and cleansing of property data ahead of system implementation Reviewing and interpreting historic lease data (10-15 years) Identifying and clarifying landlord & tenant liabilities and obligations Assessing the value and performance of assets and leases, advising on retention or disposal Supporting the implementation of a new asset management system Developing recommendations to shape a future asset management strategy Ensuring all data is accurate, auditable, and aligned with operational reality Requirements: Significant experience within local authority estates/property teams Strong working knowledge of commercial leases and landlord & tenant legislation Proven experience working across asset systems, data improvement, or system migrations Able to operate at pace, providing both hands-on delivery and strategic input Confident engaging with stakeholders across estates, finance, and senior leadership Experience with systems such as Uniform, TechOne, or similar would be advantageous If this role is of interest, please send your CV to (url removed) or (url removed)
Private Sector Housing Officer - Hampshire Local Authority Initial 6-month Contract Hybrid Working Arrangements Are you an experienced Private Sector Housing Officer looking for your next local authority contract? A Hampshire Local Authority is seeking a skilled Private Sector Housing Officer to join its Private Sector Housing team. This contract opportunity offers the chance to work across a varied caseload involving housing enforcement, Mandatory HMO Licensing, Civil Penalty Notices (CPNs), and caravan site licensing. This is an excellent opportunity for an experienced housing professional with a strong background in Private Sector Housing , Housing Act enforcement , and HMO Licensing to secure a rewarding contract within a well-established local authority team. Key Responsibilities Undertake inspections of private rented properties and assess housing conditions using the Housing Health and Safety Rating System (HHSRS). Investigate complaints relating to poor housing conditions, disrepair, overcrowding, and other housing standards issues. Administer and enforce Mandatory HMO Licensing, including property inspections, licence applications, renewals, and compliance monitoring. Carry out caravan site licensing inspections and investigate breaches of licence conditions where required. Prepare and serve statutory notices under relevant housing legislation, including Improvement Notices, Prohibition Orders, and other formal enforcement action. Investigate breaches of housing legislation and progress enforcement cases through to resolution. Utilise Community Protection Notices (CPNs) where appropriate to address issues impacting residents and local communities. Work proactively with landlords, tenants, managing agents, and site operators to secure compliance and improve housing standards. Maintain accurate records, case files, and evidence in support of enforcement activity. Liaise with internal departments and external agencies to support the council's wider housing and regulatory objectives. Contribute to the council's statutory obligations in relation to private sector housing and public health. Requirements Proven experience working within a Private Sector Housing team for a UK Local Authority. Strong knowledge of housing legislation, including the Housing Act 2004 and associated enforcement powers. Experience carrying out HHSRS inspections and assessments. Previous experience administering and enforcing Mandatory HMO Licensing schemes. Experience progressing enforcement cases and serving statutory notices. Experience with Community Protection Notices (CPNs). Knowledge or exposure to caravan site licensing legislation would be advantageous. Strong case management, report writing, and stakeholder engagement skills. Ability to work independently and manage a varied caseload. The Details Hybrid working available Competitive rate Initial 6-month contract with extension potential Please note: Applicants must have previous Local Authority experience within Private Sector Housing, including Mandatory HMO Licensing, enforcement activity and CPNs. If you're an experienced Private Sector Housing Officer looking for your next contract opportunity, we'd love to hear from you. For more information, give me a call on (phone number removed) or email (url removed) .
23/06/2026
Contract
Private Sector Housing Officer - Hampshire Local Authority Initial 6-month Contract Hybrid Working Arrangements Are you an experienced Private Sector Housing Officer looking for your next local authority contract? A Hampshire Local Authority is seeking a skilled Private Sector Housing Officer to join its Private Sector Housing team. This contract opportunity offers the chance to work across a varied caseload involving housing enforcement, Mandatory HMO Licensing, Civil Penalty Notices (CPNs), and caravan site licensing. This is an excellent opportunity for an experienced housing professional with a strong background in Private Sector Housing , Housing Act enforcement , and HMO Licensing to secure a rewarding contract within a well-established local authority team. Key Responsibilities Undertake inspections of private rented properties and assess housing conditions using the Housing Health and Safety Rating System (HHSRS). Investigate complaints relating to poor housing conditions, disrepair, overcrowding, and other housing standards issues. Administer and enforce Mandatory HMO Licensing, including property inspections, licence applications, renewals, and compliance monitoring. Carry out caravan site licensing inspections and investigate breaches of licence conditions where required. Prepare and serve statutory notices under relevant housing legislation, including Improvement Notices, Prohibition Orders, and other formal enforcement action. Investigate breaches of housing legislation and progress enforcement cases through to resolution. Utilise Community Protection Notices (CPNs) where appropriate to address issues impacting residents and local communities. Work proactively with landlords, tenants, managing agents, and site operators to secure compliance and improve housing standards. Maintain accurate records, case files, and evidence in support of enforcement activity. Liaise with internal departments and external agencies to support the council's wider housing and regulatory objectives. Contribute to the council's statutory obligations in relation to private sector housing and public health. Requirements Proven experience working within a Private Sector Housing team for a UK Local Authority. Strong knowledge of housing legislation, including the Housing Act 2004 and associated enforcement powers. Experience carrying out HHSRS inspections and assessments. Previous experience administering and enforcing Mandatory HMO Licensing schemes. Experience progressing enforcement cases and serving statutory notices. Experience with Community Protection Notices (CPNs). Knowledge or exposure to caravan site licensing legislation would be advantageous. Strong case management, report writing, and stakeholder engagement skills. Ability to work independently and manage a varied caseload. The Details Hybrid working available Competitive rate Initial 6-month contract with extension potential Please note: Applicants must have previous Local Authority experience within Private Sector Housing, including Mandatory HMO Licensing, enforcement activity and CPNs. If you're an experienced Private Sector Housing Officer looking for your next contract opportunity, we'd love to hear from you. For more information, give me a call on (phone number removed) or email (url removed) .
Customer Experience Team Leader About the Role I'm looking for an experienced and people-focused Customer Experience Team Leader to help me build and develop a high-performing customer service team. This is a fantastic opportunity for someone who is passionate about coaching others, driving service excellence, and creating a positive customer experience at every interaction. In this role, you'll support the day-to-day leadership of a busy customer service team, ensuring customers receive a professional, responsive and compassionate service from their first point of contact. A key part of the position is people leadership. You'll spend a significant amount of your time coaching, mentoring and developing team members through regular one-to-ones, call listening, feedback sessions and structured development plans. You'll also actively manage performance, setting clear expectations and addressing capability or conduct concerns when needed, helping to create a positive, accountable and customer-focused culture. You'll be responsible for carrying out quality assurance checks on customer calls and written communications to ensure consistency, accuracy and compliance with service standards. Using quality insights and performance data, you'll identify trends, risks and opportunities, making recommendations to improve customer satisfaction, operational efficiency and first-contact resolution. This is a hands-on leadership role. Alongside leading the team, you'll spend part of your week handling customer enquiries across phone, email and online channels, resolving complex issues and complaints. You'll act as an escalation point for colleagues while leading by example through a visible and supportive presence within the team. About You I'm looking for a positive and motivated leader with a genuine passion for customer service and developing people. You'll have proven experience in a customer service environment and a strong track record of managing complex customer enquiries, solving problems effectively and making sound decisions in a fast-paced setting. You'll be confident conducting coaching and development conversations and using feedback, call listening and structured support to improve individual and team performance. You'll also have experience in quality assurance and performance monitoring, using customer feedback and data to identify trends, drive service improvements and support informed decision-making. Strong communication skills and the ability to build positive relationships at all levels are essential. To be successful, you'll be comfortable balancing competing priorities, working collaboratively across teams and maintaining a strong focus on delivering positive outcomes for customers. Ideally, you'll have: Experience leading or supervising a customer service team Strong coaching, mentoring and performance management skills Experience carrying out quality assurance and analysing service performance data The ability to manage complex customer enquiries and complaints effectively Excellent communication and stakeholder management skills Experience delivering support across multiple customer contact channels Knowledge of repairs and maintenance services or experience within housing or a similar customer-focused sector (desirable) Why Apply? This is an opportunity to make a real impact by developing people, improving customer experiences and helping shape a culture of continuous improvement. If you're an enthusiastic leader who thrives on supporting others to succeed and delivering excellent customer service, I'd love to hear from you. Please note: I will only be taking applications from candidates with a background working in either social housing, local authority, construction or repairs maintenance. Candidates without this experience are unlikely to be considered at this time.
23/06/2026
Contract
Customer Experience Team Leader About the Role I'm looking for an experienced and people-focused Customer Experience Team Leader to help me build and develop a high-performing customer service team. This is a fantastic opportunity for someone who is passionate about coaching others, driving service excellence, and creating a positive customer experience at every interaction. In this role, you'll support the day-to-day leadership of a busy customer service team, ensuring customers receive a professional, responsive and compassionate service from their first point of contact. A key part of the position is people leadership. You'll spend a significant amount of your time coaching, mentoring and developing team members through regular one-to-ones, call listening, feedback sessions and structured development plans. You'll also actively manage performance, setting clear expectations and addressing capability or conduct concerns when needed, helping to create a positive, accountable and customer-focused culture. You'll be responsible for carrying out quality assurance checks on customer calls and written communications to ensure consistency, accuracy and compliance with service standards. Using quality insights and performance data, you'll identify trends, risks and opportunities, making recommendations to improve customer satisfaction, operational efficiency and first-contact resolution. This is a hands-on leadership role. Alongside leading the team, you'll spend part of your week handling customer enquiries across phone, email and online channels, resolving complex issues and complaints. You'll act as an escalation point for colleagues while leading by example through a visible and supportive presence within the team. About You I'm looking for a positive and motivated leader with a genuine passion for customer service and developing people. You'll have proven experience in a customer service environment and a strong track record of managing complex customer enquiries, solving problems effectively and making sound decisions in a fast-paced setting. You'll be confident conducting coaching and development conversations and using feedback, call listening and structured support to improve individual and team performance. You'll also have experience in quality assurance and performance monitoring, using customer feedback and data to identify trends, drive service improvements and support informed decision-making. Strong communication skills and the ability to build positive relationships at all levels are essential. To be successful, you'll be comfortable balancing competing priorities, working collaboratively across teams and maintaining a strong focus on delivering positive outcomes for customers. Ideally, you'll have: Experience leading or supervising a customer service team Strong coaching, mentoring and performance management skills Experience carrying out quality assurance and analysing service performance data The ability to manage complex customer enquiries and complaints effectively Excellent communication and stakeholder management skills Experience delivering support across multiple customer contact channels Knowledge of repairs and maintenance services or experience within housing or a similar customer-focused sector (desirable) Why Apply? This is an opportunity to make a real impact by developing people, improving customer experiences and helping shape a culture of continuous improvement. If you're an enthusiastic leader who thrives on supporting others to succeed and delivering excellent customer service, I'd love to hear from you. Please note: I will only be taking applications from candidates with a background working in either social housing, local authority, construction or repairs maintenance. Candidates without this experience are unlikely to be considered at this time.
Housing Options Officer - Asylum Support & Resettlement A Local Authority in West Sussex is looking an experienced Housing Options Officer to manage homelessness cases and support refugee and asylum-seeking households into sustainable accommodation. You will need to have experience completing homelessness assessments, determining statutory duties, managing prevention and relief cases, producing Personalised Housing Plans (PHPs), and making decisions in line with the Housing Act 1996 and Homelessness Reduction Act 2017. You will work closely with landlords, accommodation providers and partner agencies to prevent homelessness, secure housing solutions and support vulnerable households. Experience working with refugee resettlement, asylum move-on cases, S184 decisions and complex caseloads is highly desirable. You will be needed 1-2 days a week in the office, access to a car is preferable. This is a 3 month initial contract, very likely to extend. Please send your CV to (url removed) if interested.
17/06/2026
Contract
Housing Options Officer - Asylum Support & Resettlement A Local Authority in West Sussex is looking an experienced Housing Options Officer to manage homelessness cases and support refugee and asylum-seeking households into sustainable accommodation. You will need to have experience completing homelessness assessments, determining statutory duties, managing prevention and relief cases, producing Personalised Housing Plans (PHPs), and making decisions in line with the Housing Act 1996 and Homelessness Reduction Act 2017. You will work closely with landlords, accommodation providers and partner agencies to prevent homelessness, secure housing solutions and support vulnerable households. Experience working with refugee resettlement, asylum move-on cases, S184 decisions and complex caseloads is highly desirable. You will be needed 1-2 days a week in the office, access to a car is preferable. This is a 3 month initial contract, very likely to extend. Please send your CV to (url removed) if interested.
Payments Reconciliation Administrator (Repairs & Maintenance) Location: Hybrid Working - Office based 3 days per week Department: Property Services - Repairs About the Role I am seeking an experienced Payments Reconciliation Administrator to join our Property Services team. This is an excellent opportunity for someone with a strong background in social housing repairs, contractor payment validation, and Schedule of Rates (SOR) management. You will play a key role in ensuring the accurate reconciliation of contractor invoices against completed repairs works, validating SOR coding, identifying discrepancies, and maintaining the integrity of repairs and financial data. Working closely with operational teams, contractors, surveyors, and finance colleagues, you will help ensure value for money and robust financial controls across the repairs service. Key Responsibilities Payments Reconciliation Reconcile contractor invoices against work orders, SOR codes, and completion records. Investigate and resolve discrepancies between invoiced and approved works. Ensure timely and accurate processing of contractor payments. Maintain comprehensive audit trails and supporting documentation. Repairs System Management Utilise housing and repairs management systems to validate job and payment data. Review repair records throughout the lifecycle from issue through to completion and payment. Identify and correct data inconsistencies to maintain system integrity. SOR Validation & Commercial Control Review and validate Schedule of Rates (SOR) coding applied to repairs work orders. Ensure invoiced works accurately reflect works completed. Challenge incorrect coding and liaise with contractors and operational teams to resolve issues. Identify trends in incorrect SOR usage and escalate concerns where appropriate. Quality Assurance Conduct desktop quality checks on completed repairs. Ensure compliance with contract specifications, policies, and value-for-money principles. Work collaboratively with surveyors and contract managers to address quality issues and improve processes. Data Cleansing & System Support Support data cleansing and system improvement initiatives. Review and validate historical repairs and payment records. Assist with system migration, transformation, and closure projects where required. About You To be successful in this role, you will have: Experience working within a social housing repairs and maintenance environment. Strong understanding of Schedule of Rates (SOR) and repairs processes. Previous experience reconciling contractor payments, invoices, or financial data. Experience using housing or repairs management systems such as Northgate, Orchard, Civica, MRI, or similar. Excellent analytical skills with strong attention to detail. The ability to interpret technical repairs descriptions, costs, and coding structures. Advanced Excel skills including lookups, reconciliations, and data analysis. Strong communication skills with the confidence to challenge discrepancies and influence stakeholders. Desirable Experience supporting data migration, cleansing, or system transformation projects. Knowledge of contract management and commercial controls. Understanding of audit and compliance requirements within social housing. What We Offer Hybrid working arrangement. Opportunity to contribute to service improvement and transformation projects. Collaborative and supportive working environment. The chance to play a key role in ensuring financial accuracy and value for money within a busy repairs service. If you have a strong background in social housing repairs, contractor payments, SOR validation, and data reconciliation, I would love to hear from you. Please Note: You need to have recent experience working in the a housing or a repairs maintenace organisation to be considered for this position. Candidates outside of a housing, council or contractor background will not be considered.
16/06/2026
Contract
Payments Reconciliation Administrator (Repairs & Maintenance) Location: Hybrid Working - Office based 3 days per week Department: Property Services - Repairs About the Role I am seeking an experienced Payments Reconciliation Administrator to join our Property Services team. This is an excellent opportunity for someone with a strong background in social housing repairs, contractor payment validation, and Schedule of Rates (SOR) management. You will play a key role in ensuring the accurate reconciliation of contractor invoices against completed repairs works, validating SOR coding, identifying discrepancies, and maintaining the integrity of repairs and financial data. Working closely with operational teams, contractors, surveyors, and finance colleagues, you will help ensure value for money and robust financial controls across the repairs service. Key Responsibilities Payments Reconciliation Reconcile contractor invoices against work orders, SOR codes, and completion records. Investigate and resolve discrepancies between invoiced and approved works. Ensure timely and accurate processing of contractor payments. Maintain comprehensive audit trails and supporting documentation. Repairs System Management Utilise housing and repairs management systems to validate job and payment data. Review repair records throughout the lifecycle from issue through to completion and payment. Identify and correct data inconsistencies to maintain system integrity. SOR Validation & Commercial Control Review and validate Schedule of Rates (SOR) coding applied to repairs work orders. Ensure invoiced works accurately reflect works completed. Challenge incorrect coding and liaise with contractors and operational teams to resolve issues. Identify trends in incorrect SOR usage and escalate concerns where appropriate. Quality Assurance Conduct desktop quality checks on completed repairs. Ensure compliance with contract specifications, policies, and value-for-money principles. Work collaboratively with surveyors and contract managers to address quality issues and improve processes. Data Cleansing & System Support Support data cleansing and system improvement initiatives. Review and validate historical repairs and payment records. Assist with system migration, transformation, and closure projects where required. About You To be successful in this role, you will have: Experience working within a social housing repairs and maintenance environment. Strong understanding of Schedule of Rates (SOR) and repairs processes. Previous experience reconciling contractor payments, invoices, or financial data. Experience using housing or repairs management systems such as Northgate, Orchard, Civica, MRI, or similar. Excellent analytical skills with strong attention to detail. The ability to interpret technical repairs descriptions, costs, and coding structures. Advanced Excel skills including lookups, reconciliations, and data analysis. Strong communication skills with the confidence to challenge discrepancies and influence stakeholders. Desirable Experience supporting data migration, cleansing, or system transformation projects. Knowledge of contract management and commercial controls. Understanding of audit and compliance requirements within social housing. What We Offer Hybrid working arrangement. Opportunity to contribute to service improvement and transformation projects. Collaborative and supportive working environment. The chance to play a key role in ensuring financial accuracy and value for money within a busy repairs service. If you have a strong background in social housing repairs, contractor payments, SOR validation, and data reconciliation, I would love to hear from you. Please Note: You need to have recent experience working in the a housing or a repairs maintenace organisation to be considered for this position. Candidates outside of a housing, council or contractor background will not be considered.
Capital Projects & Project Management Surveyor Location: Essex (Hybrid Working Available) Rate: 500 per day (Inside IR35) Contract: 3-Month Rolling Contract We are seeking an experienced Capital Projects & Project Management Surveyor to support the delivery of a varied programme of capital works across a commercial and community property portfolio in Essex. This is an excellent opportunity for a proactive project professional with a strong building surveying background to lead projects from inception through to completion, ensuring delivery on time, within budget, and in compliance with statutory and corporate requirements. Key Responsibilities Lead the delivery of capital projects, refurbishment programmes, planned maintenance works, roofing projects and other property improvement schemes. Act as the Council's client representative, managing external consultants, contractors and professional teams through all RIBA stages. Provide project management and contract administration services, ensuring effective programme, budget and risk management. Prepare specifications, tender documentation, cost estimates and project reports. Undertake building condition assessments and provide technical advice to inform capital investment decisions. Monitor project performance, quality, compliance and financial delivery. Build and maintain strong relationships with stakeholders, consultants and contractors to ensure successful project outcomes. Ensure all projects comply with relevant legislation, health and safety requirements, procurement regulations and industry best practice. About You Proven experience delivering capital projects within local authority, public sector or commercial property environments. Strong project management and contract administration skills. Experience managing consultants, contractors and multidisciplinary project teams. Knowledge of building construction, maintenance, procurement and statutory compliance. Ability to manage multiple projects and stakeholders in a fast-paced environment.
11/06/2026
Contract
Capital Projects & Project Management Surveyor Location: Essex (Hybrid Working Available) Rate: 500 per day (Inside IR35) Contract: 3-Month Rolling Contract We are seeking an experienced Capital Projects & Project Management Surveyor to support the delivery of a varied programme of capital works across a commercial and community property portfolio in Essex. This is an excellent opportunity for a proactive project professional with a strong building surveying background to lead projects from inception through to completion, ensuring delivery on time, within budget, and in compliance with statutory and corporate requirements. Key Responsibilities Lead the delivery of capital projects, refurbishment programmes, planned maintenance works, roofing projects and other property improvement schemes. Act as the Council's client representative, managing external consultants, contractors and professional teams through all RIBA stages. Provide project management and contract administration services, ensuring effective programme, budget and risk management. Prepare specifications, tender documentation, cost estimates and project reports. Undertake building condition assessments and provide technical advice to inform capital investment decisions. Monitor project performance, quality, compliance and financial delivery. Build and maintain strong relationships with stakeholders, consultants and contractors to ensure successful project outcomes. Ensure all projects comply with relevant legislation, health and safety requirements, procurement regulations and industry best practice. About You Proven experience delivering capital projects within local authority, public sector or commercial property environments. Strong project management and contract administration skills. Experience managing consultants, contractors and multidisciplinary project teams. Knowledge of building construction, maintenance, procurement and statutory compliance. Ability to manage multiple projects and stakeholders in a fast-paced environment.
We're currently working with a well-established Local Authority in Kent that we've known for a number of years. They've got a really supportive team and a good working culture. They're looking for an experienced Housing Allocations Officer to join them on an initial 3-month contract. The role has previously been fully remote, but any office presence you can do will be beneficial! Key responsibilities: Assessing and processing Housing Register applications in line with the Allocations Scheme Verifying applications and making eligibility and banding decisions Managing cases end-to-end, from application through to allocation Requirements: Recent experience in Housing Allocations Strong understanding of Allocations Schemes and legislation Experience using Huume The rate is 27-30 per hour, depending on experience. Interviews are planned for early next week, so quick availability would be ideal. If this sounds of interest, please send your CV to (url removed) and we can line up a time to speak.
10/06/2026
Contract
We're currently working with a well-established Local Authority in Kent that we've known for a number of years. They've got a really supportive team and a good working culture. They're looking for an experienced Housing Allocations Officer to join them on an initial 3-month contract. The role has previously been fully remote, but any office presence you can do will be beneficial! Key responsibilities: Assessing and processing Housing Register applications in line with the Allocations Scheme Verifying applications and making eligibility and banding decisions Managing cases end-to-end, from application through to allocation Requirements: Recent experience in Housing Allocations Strong understanding of Allocations Schemes and legislation Experience using Huume The rate is 27-30 per hour, depending on experience. Interviews are planned for early next week, so quick availability would be ideal. If this sounds of interest, please send your CV to (url removed) and we can line up a time to speak.
This role consists of providing strategic leadership and organisational oversight for all aspects of building safety, fire safety, and statutory compliance across the Group. Acting as the Accountable Person under the Building Safety Act 2022 and Responsible Person under the Regulatory Reform (Fire Safety) Order 2005, the post holder will lead the development and delivery of the Group's building safety and fire safety strategy, ensuring compliance with legislative requirements, regulatory standards, and industry best practice. The role is responsible for providing strategic direction and assurance across the "Big Six" compliance areas, including fire safety, gas safety, electrical safety, water hygiene (Legionella), lifts, and asbestos. Key responsibilities include overseeing the in-house fire risk assessment function, fire safety works programme, external wall systems (EWS) surveying and remediation programme, and wider building safety risk management activities. The post holder will act as the primary lead for engagement with the Building Safety Regulator and other statutory bodies, providing assurance and reporting to senior leadership and governance forums. The role also includes leading multidisciplinary teams across Fire Safety, Building Safety, External Wall Remediation, Compliance, and Property Management functions, ensuring the effective management of risk, delivery of compliance programmes, and promotion of a strong culture of safety and continuous improvement throughout the organisation. Please do reach out if this is of interest to you as the organisation are looking for someone to start ASAP.
09/06/2026
Contract
This role consists of providing strategic leadership and organisational oversight for all aspects of building safety, fire safety, and statutory compliance across the Group. Acting as the Accountable Person under the Building Safety Act 2022 and Responsible Person under the Regulatory Reform (Fire Safety) Order 2005, the post holder will lead the development and delivery of the Group's building safety and fire safety strategy, ensuring compliance with legislative requirements, regulatory standards, and industry best practice. The role is responsible for providing strategic direction and assurance across the "Big Six" compliance areas, including fire safety, gas safety, electrical safety, water hygiene (Legionella), lifts, and asbestos. Key responsibilities include overseeing the in-house fire risk assessment function, fire safety works programme, external wall systems (EWS) surveying and remediation programme, and wider building safety risk management activities. The post holder will act as the primary lead for engagement with the Building Safety Regulator and other statutory bodies, providing assurance and reporting to senior leadership and governance forums. The role also includes leading multidisciplinary teams across Fire Safety, Building Safety, External Wall Remediation, Compliance, and Property Management functions, ensuring the effective management of risk, delivery of compliance programmes, and promotion of a strong culture of safety and continuous improvement throughout the organisation. Please do reach out if this is of interest to you as the organisation are looking for someone to start ASAP.
Are you a housing professional specialising in S202 Reviews, looking for flexible, out-of-hours work you can fit around your current role? A local authority is looking for an experienced Housing Reviews Officer to provide additional support on a part-time basis. At the moment, all S202 Reviews are being handled by senior management, so they're looking for an extra pair of hands to help ease the pressure. This is a flexible, out-of-hours role where you'll be paid per completed review, with an expectation of around 2 decisions per week depending on availability. You'll be responsible for carrying out statutory reviews under Section 202 of the Housing Act 1996, producing clear, legally robust decision letters within agreed timescales. The focus is very much on quality over volume, giving you the flexibility to manage the work alongside other commitments. To be considered, you must have previous experience handling S202 Reviews within a local authority, along with a strong understanding of housing legislation and relevant case law. You'll need to be comfortable working independently and picking up cases with minimal oversight. Experience of defending decisions or court work would be beneficial. Interested? Send your updated CV to (url removed) and let me know a good time for a quick call this week.
09/06/2026
Contract
Are you a housing professional specialising in S202 Reviews, looking for flexible, out-of-hours work you can fit around your current role? A local authority is looking for an experienced Housing Reviews Officer to provide additional support on a part-time basis. At the moment, all S202 Reviews are being handled by senior management, so they're looking for an extra pair of hands to help ease the pressure. This is a flexible, out-of-hours role where you'll be paid per completed review, with an expectation of around 2 decisions per week depending on availability. You'll be responsible for carrying out statutory reviews under Section 202 of the Housing Act 1996, producing clear, legally robust decision letters within agreed timescales. The focus is very much on quality over volume, giving you the flexibility to manage the work alongside other commitments. To be considered, you must have previous experience handling S202 Reviews within a local authority, along with a strong understanding of housing legislation and relevant case law. You'll need to be comfortable working independently and picking up cases with minimal oversight. Experience of defending decisions or court work would be beneficial. Interested? Send your updated CV to (url removed) and let me know a good time for a quick call this week.
Are you an experienced Housing professional with a strong background in homelessness prevention and team leadership? A local authority in West Sussex is looking for a Deputy Homelessness Prevention Manager to join them on an initial 3-month contract. This is a hands-on role leading a small prevention team, overseeing performance, supporting complex casework and ensuring decisions are legally sound. The team has faced some challenges around performance and turnover, so they're looking for someone confident, supportive but able to address underperformance and drive standards. You'll also be part of the duty rota, managing day-to-day pressures and key decisions including temporary accommodation. You'll need experience managing a housing options/prevention team within a local authority, strong knowledge of the Homelessness Reduction Act, and confidence handling complex cases and working with partners. Contract is 3 months initially, starting ASAP, with 2 days in the office each week. Interested? Send your CV to (url removed) and let me know a good time for a quick call this week.
09/06/2026
Contract
Are you an experienced Housing professional with a strong background in homelessness prevention and team leadership? A local authority in West Sussex is looking for a Deputy Homelessness Prevention Manager to join them on an initial 3-month contract. This is a hands-on role leading a small prevention team, overseeing performance, supporting complex casework and ensuring decisions are legally sound. The team has faced some challenges around performance and turnover, so they're looking for someone confident, supportive but able to address underperformance and drive standards. You'll also be part of the duty rota, managing day-to-day pressures and key decisions including temporary accommodation. You'll need experience managing a housing options/prevention team within a local authority, strong knowledge of the Homelessness Reduction Act, and confidence handling complex cases and working with partners. Contract is 3 months initially, starting ASAP, with 2 days in the office each week. Interested? Send your CV to (url removed) and let me know a good time for a quick call this week.
We're working with a local authority we know well in Surrey who are looking to bring in an experienced Housing Options Officer to support their team. This is a contract role paying 29- 31 per hour, with hybrid working in place (2 days per week in the office), and they're ideally looking for someone who can start at short notice. In this role, you'll be: Managing homelessness applications in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act Completing prevention and relief duty work, including S184 decisions Creating and reviewing Personalised Housing Plans (PHPs) Managing a mix of prevention, relief and main duty cases Working with applicants to secure sustainable housing solutions To be considered, you'll need: Recent experience working as a Housing Options Officer within a local authority Strong working knowledge of homelessness legislation and statutory duties Confidence managing your own caseload with minimal supervision Experience making legally sound decisions Ability to attend the office two days per week Immediate or short-notice availability is preferred. Interested? Apply now or send your CV to (url removed) and I'll run you through the details.
09/06/2026
Contract
We're working with a local authority we know well in Surrey who are looking to bring in an experienced Housing Options Officer to support their team. This is a contract role paying 29- 31 per hour, with hybrid working in place (2 days per week in the office), and they're ideally looking for someone who can start at short notice. In this role, you'll be: Managing homelessness applications in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act Completing prevention and relief duty work, including S184 decisions Creating and reviewing Personalised Housing Plans (PHPs) Managing a mix of prevention, relief and main duty cases Working with applicants to secure sustainable housing solutions To be considered, you'll need: Recent experience working as a Housing Options Officer within a local authority Strong working knowledge of homelessness legislation and statutory duties Confidence managing your own caseload with minimal supervision Experience making legally sound decisions Ability to attend the office two days per week Immediate or short-notice availability is preferred. Interested? Apply now or send your CV to (url removed) and I'll run you through the details.
We're working with a local authority in Surrey that needs an experienced Team Leader to step into a busy Homelessness & Housing Options service and provide immediate, hands-on leadership. This role will see you: Lead day-to-day service delivery and supervise officers through regular 1:1s Oversee complex and high-risk cases, ensuring legally sound decisions Review Personalised Housing Plans and maintain statutory compliance Monitor temporary accommodation and drive performance improvements Represent the service at multi-agency meetings You'll need: Proven experience leading within a Homelessness or Housing Needs service Strong knowledge of the Housing Act 1996 and HRA 2017 Confidence managing complex casework and improving team performance Ability to work at pace in a busy service Availability to attend the office a few days per week Ideally experience with Housing Jigsaw Immediate or short-notice availability is preferred. Interested? Apply now or drop me an email url removed and I'll talk you through the role.
09/06/2026
Contract
We're working with a local authority in Surrey that needs an experienced Team Leader to step into a busy Homelessness & Housing Options service and provide immediate, hands-on leadership. This role will see you: Lead day-to-day service delivery and supervise officers through regular 1:1s Oversee complex and high-risk cases, ensuring legally sound decisions Review Personalised Housing Plans and maintain statutory compliance Monitor temporary accommodation and drive performance improvements Represent the service at multi-agency meetings You'll need: Proven experience leading within a Homelessness or Housing Needs service Strong knowledge of the Housing Act 1996 and HRA 2017 Confidence managing complex casework and improving team performance Ability to work at pace in a busy service Availability to attend the office a few days per week Ideally experience with Housing Jigsaw Immediate or short-notice availability is preferred. Interested? Apply now or drop me an email url removed and I'll talk you through the role.
