Park Avenue Recruitment

Ready for your next interim opportunity within Housing Options? A local authority in Bedfordshire is looking to appoint an experienced Housing Options Officer to support their busy Prevention & Relief service on an initial 3-month contract. This role would suit someone comfortable managing homelessness applications from first approach through to decision, whilst working proactively to prevent homelessness wherever possible. Key Responsibilities: Managing a caseload of Prevention and Relief duties Conducting homelessness assessments and investigations Producing and progressing Personalised Housing Plans (PHPs) Issuing statutory decisions, including Section 184 notifications Working with applicants, landlords and partner agencies to prevent homelessness What you'll need: Recent Housing Options experience within a UK local authority Strong knowledge of homelessness legislation Ability to attend the office 3 days per week If you are interested, please send your CV to (url removed) along with your availability for a call to discuss further.

Tenancy Relations Officer - Sussex Council 35- 45 per hour Initial 3-month contract 2 days per week on site September start A Sussex Council is looking for an experienced Tenancy Relations Officer to join their Private Sector Housing service on an initial 3-month contract. You'll be responsible for investigating and responding to tenancy-related issues, including: Unlawful evictions, threatened lockouts, utility disconnections and landlord harassment Intervening quickly to prevent unlawful action and advising landlords and tenants on their rights and responsibilities Mediating complex and sensitive disputes to help tenants remain safely in their homes Gathering evidence, taking witness statements and interviewing suspects under caution Preparing case files to support prosecutions, civil penalties and other enforcement action Advising on tenancy agreements, deposit protection, repairs and lawful possession procedures They're looking for someone who is HHSRS qualified , has a strong Private Sector Housing background and can demonstrate solid housing enforcement experience . Interested or want more details? Contact Shaye Box at Park Avenue Recruitment. (phone number removed) (url removed)

Head of Building Safety Local Authority Interim Opportunity 2/3 days in office per week We are working with a Local Authority that is undertaking a significant transformation of its Building Safety function and is seeking an experienced Head of Building Safety to help shape and lead the service for the future. This is a high-profile role focused on programme leadership, governance, accountability, and the successful delivery of building safety initiatives across the housing portfolio. The council is investing heavily in the development of the function and is looking for someone who can establish the right structure, processes, and culture to support future compliance requirements. The Role Reporting into senior leadership, you will take ownership of the council's Building Safety programme, driving key initiatives and ensuring compliance obligations are effectively managed and delivered. While technical knowledge of building safety legislation and compliance is important, this role is primarily about leadership, programme management, and strategic oversight. External consultants are supporting the development of specifications, frameworks, and processes, leaving you to focus on implementation, accountability, and delivery. Key responsibilities include: Leading the council's Building Safety programme and helping shape the long-term structure of the service. Providing strategic oversight of fire and building safety compliance activities. Managing and monitoring delivery of the Fire Risk Assessment programme and associated remedial works. Ensuring clear governance, accountability, and reporting frameworks are in place. Working closely with internal stakeholders and external consultants to implement new processes and programmes. About You We're looking for an experienced leader who can provide confidence, direction, and structure within a developing service. You will ideally have: Experience leading building safety, fire safety, compliance, or asset-related programmes within social housing or local government. Strong programme and project management experience. A solid understanding of building safety legislation and compliance requirements. Experience overseeing the delivery of compliance works and risk management programmes. Excellent stakeholder management and leadership skills. The ability to build and develop teams while maintaining strategic oversight. A proactive and solutions-focused approach.

Interim Damp & Mould Contract Manager Surrey 3 Days in Office 375 per day Inside IR35 6-Month Contract I'm currently working with a Surrey-based local authority to recruit an experienced Interim Damp & Mould Contract Manager on an initial 6-month contract. This is a hands-on role requiring someone who can hit the ground running, manage contractors effectively, and provide technical oversight across damp, mould and disrepair cases. The successful candidate will be expected to work from the office in Surrey 3 days per week (non-negotiable) , with occasional site visits as required. Key Responsibilities Managing damp and mould contractors and monitoring performance Diagnosing damp and mould issues and overseeing remedial works Undertaking property inspections and site surveys Producing clear technical reports and recommendations Managing disrepair-related cases and ensuring legislative compliance Monitoring KPIs, contractor performance and service delivery Liaising with residents, contractors and internal stakeholders Supporting the wider property services team with technical expertise Essential Requirements Strong experience managing damp and mould contracts within social housing In-depth understanding of damp, mould and disrepair diagnosis Experience undertaking property inspections and producing reports Background in contractor management and performance monitoring Experience working within a housing association or local authority environment Knowledge of relevant housing legislation, including Awaab's Law Full UK driving licence Package 375 per day Inside IR35 Initial 6-month contract 3 days per week in the office Immediate start available If you're an experienced Damp & Mould professional looking for your next interim assignment, please get in touch for further details.

I am looking for an experienced Stores Operative to join a busy Housing Repairs team. You will support the day-to-day running of the stores, ensuring materials, tools and plant are received, checked, stored and issued correctly. The role will involve maintaining accurate stock records, processing associated paperwork, updating computer systems and helping ensure operatives have the materials required to deliver an efficient repairs service. Key responsibilities Receive, unload and inspect incoming materials and equipment. Store stock safely and maintain clear, organised storage areas. Issue and receive materials, tools and plant. Use a forklift to move stock and load materials. Update stock systems, paperwork and delivery records accurately. Carry out rolling stock checks and support annual stocktakes. Monitor stock levels and report shortages or damaged items. Ensure plant registers and testing records remain up to date. Maintain a safe, secure and tidy working environment. Provide a professional service to operatives, contractors and suppliers. Essential requirements Previous experience working within a busy stores or warehouse environment. A valid Forklift Truck licence . Good IT skills and the ability to maintain accurate electronic records. Strong attention to detail and organisational skills. Good communication and customer service skills. Ability to work independently, use initiative and contribute to a small team. A positive, reliable and safety-conscious approach. Knowledge of building or plumbing materials and previous experience within housing repairs would be advantageous. A full UK driving licence would also be beneficial.

Private Sector Housing Team Leader - High-Rise Fire Safety and Housing Enforcement London Borough 60- 65 per hour Contract Private Sector Housing Job Initial 3-month contract Hybrid working (3 days on site) Are you looking for your next Private Sector Housing job within a London Borough? An experienced Private Sector Housing Team Leader is required to manage a specialist high-rise residential building and fire safety team. This contract opportunity will involve leading officers responsible for high-rise fire safety inspections, housing enforcement, building compliance and complex residential property investigations. This is an excellent opportunity for a Private Sector Housing Team Leader , Housing Enforcement Team Leader, Principal Environmental Health Officer or Senior Private Sector Housing Officer with experience managing high-rise building inspections and fire safety enforcement. Private Sector Housing Team Leader Job As the Private Sector Housing Team Leader, you will manage the day-to-day delivery of a high-rise building inspection and enforcement programme. You will lead a team of Private Sector Housing Officers and Environmental Health Officers carrying out fire safety checks, Housing Health and Safety Rating System inspections and formal housing enforcement action across high-rise residential buildings. The team will investigate fire safety concerns, housing hazards, poor property conditions and non-compliance involving landlords, freeholders and managing agents. You will ensure that the highest-risk high-rise buildings are prioritised and that appropriate Private Sector Housing enforcement action is taken to protect residents. High-Rise Fire Safety Responsibilities Your responsibilities will include: Managing a team of Private Sector Housing Officers, Environmental Health Officers and Housing Enforcement Officers. Leading high-rise residential building inspection and fire safety programmes. Allocating and reviewing complex high-rise fire safety and Private Sector Housing cases. Managing inspections of privately rented flats, residential blocks and complex high-rise buildings. Overseeing checks of communal areas, escape routes and protected means of escape. Reviewing concerns relating to fire doors, self-closing devices and fire-resisting construction. Overseeing checks relating to compartmentation, fire-stopping and service penetrations. Reviewing smoke control systems, emergency lighting, fire alarms and fire safety signage. Ensuring communal areas and escape routes are free from obstructions and combustible materials. Reviewing fire risk assessments and identifying gaps in fire safety compliance. Ensuring officers appropriately assess fire hazards under the Housing Health and Safety Rating System. Providing technical advice on Category 1 and Category 2 fire hazards. Reviewing concerns involving cladding, balconies, external wall systems and fa ade defects. Coordinating joint inspections with the Fire and Rescue Service, Building Control and other regulatory partners. Liaising with landlords, freeholders, managing agents, responsible persons and residents. Ensuring urgent fire safety risks are escalated and appropriate interim measures are considered. Monitoring remedial work and ensuring fire safety defects are addressed within agreed timescales. Managing team workloads, performance targets, inspection programmes and KPIs. Providing technical guidance and case direction to Private Sector Housing Officers. Reviewing statutory notices, schedules of work and formal enforcement recommendations. Ensuring evidence, photographs, inspection notes and witness statements meet legal standards. Overseeing Civil Penalty Notices, prosecutions, emergency action and works in default. Preparing reports and performance updates for senior managers. Supporting the development of high-rise fire safety and Private Sector Housing enforcement procedures. Private Sector Housing Enforcement The successful candidate will oversee complex Private Sector Housing enforcement cases from initial inspection through to formal legal action. You will ensure that officers use the Housing Act 2004 and other relevant legislation effectively when addressing fire hazards, poor housing conditions and landlord non-compliance. You will review enforcement notices, Civil Penalty Notices, prosecution files, evidence bundles and tribunal documentation before formal action is taken. This role requires a confident technical manager who can provide clear direction on difficult Private Sector Housing enforcement investigations and maintain a consistent approach across the team. Essential Experience The successful candidate will ideally have: Previous Team Leader, Principal Officer or Senior Officer experience within a Local Authority. Experience managing a Private Sector Housing or Housing Enforcement team. Strong experience working within Local Authority Private Sector Housing . Experience managing high-rise residential building inspections. Experience overseeing fire safety checks in blocks of flats. Detailed knowledge of fire doors, compartmentation, fire-stopping and means of escape. Strong working knowledge of the Housing Act 2004. Detailed knowledge of the Housing Health and Safety Rating System. Experience assessing Category 1 and Category 2 hazards. Experience reviewing statutory notices and formal housing enforcement action. Experience managing Civil Penalty Notices, prosecutions or tribunal cases. Experience working with the Fire and Rescue Service and other regulatory partners. The ability to manage officers, workloads, KPIs and complex investigations. Confidence dealing with landlords, freeholders, managing agents and senior stakeholders. A relevant Environmental Health, Housing, Fire Safety or Building Safety qualification would be advantageous. This Private Sector Housing job offers the opportunity to lead a specialist high-rise fire safety and housing enforcement team within a London Borough. The role provides: A competitive rate of 60- 65 per hour . An initial three-month contract. Hybrid working. Responsibility for a specialist high-rise building portfolio. The opportunity to manage experienced Private Sector Housing and enforcement officers. Potential for the contract to be extended. To apply for this position, contact Shaye Box. Shaye Box (phone number removed) (url removed)

Private Sector Housing Enforcement Team Leader - Selective Licensing London 60- 65 per hour Initial 3-month contract Hybrid working (3 days on site) Are you an experienced Private Sector Housing Enforcement Team Leader looking for your next London Borough contract? I'm working with a London Borough that is looking to appoint an experienced Team Leader to manage its Selective Licensing Enforcement Team on an initial three-month contract. This is a leadership-focused position within a busy Private Sector Housing service. You will oversee a team of officers responsible for selective licensing investigations, property inspections, landlord compliance and formal enforcement action. The successful candidate will provide day-to-day operational leadership, manage team performance and ensure that complex Private Sector Housing enforcement cases are progressed effectively. You will also support the delivery of the borough's selective licensing scheme, helping the service achieve its licensing, compliance and enforcement objectives. Your responsibilities will include: Managing a team of Private Sector Housing Officers, Licensing Officers and Enforcement Officers. Overseeing the operational delivery of the borough's selective licensing scheme. Allocating and reviewing Private Sector Housing enforcement cases across the team. Monitoring workloads, performance, KPIs and case progression. Providing technical guidance on selective licensing, housing conditions and landlord non-compliance. Reviewing complex investigations and ensuring appropriate enforcement action is taken. Supporting officers with Housing Health and Safety Rating System inspections. Advising on Category 1 and Category 2 hazards under HHSRS. Reviewing statutory notices prepared under the Housing Act 2004. Overseeing Civil Penalty Notices, prosecutions, tribunal cases and other formal enforcement action. Ensuring evidence, witness statements and case files meet the required legal standards. Managing escalated complaints involving landlords, tenants and managing agents. Working closely with legal services, senior managers and internal partner teams. Producing performance reports and providing updates on selective licensing activity. Supporting the development of procedures, operational processes and enforcement policies. Coaching and developing officers to maintain a consistent and effective enforcement approach. The ideal candidate will have: Previous Team Leader, Principal Officer or Senior Officer experience within a Local Authority. Demonstrable experience managing a Private Sector Housing enforcement team. Direct experience delivering or managing selective licensing schemes. Strong knowledge of selective licensing legislation and the Housing Act 2004. Extensive experience of housing enforcement within the private rented sector. A strong understanding of HHSRS and Category 1 and Category 2 hazards. Experience reviewing statutory notices, Civil Penalty Notices and prosecution files. The ability to manage team performance, workloads and operational priorities. Experience supporting officers with complex enforcement investigations. Confidence working with senior stakeholders, legal teams, landlords and elected members. A relevant Environmental Health, Housing or enforcement qualification would be desirable. This is an excellent opportunity for an experienced Private Sector Housing Enforcement Team Leader, Selective Licensing Team Leader or Principal Private Sector Housing Officer to join a London Borough and lead the delivery of an important licensing and enforcement programme. The contract is initially for three months, paying 60- 65 per hour , with hybrid working and the potential for further extension. If you have experience managing selective licensing schemes and leading a Local Authority Private Sector Housing enforcement team, I'd love to speak with you. To apply or find out more, please contact Shaye Box: (phone number removed) (url removed)

Housing Complaints Officer Contract: Interim initially for 6 months Hours: 37 hours per week Working Pattern: Hybrid Start Date: August 2026 I am currently recruiting for an experienced Housing Complaints Officer to join a busy housing service on an interim basis. This role will take responsibility for managing and coordinating formal housing complaints, ensuring residents receive clear, accurate and empathetic responses within the required timescales. You will work closely with housing, repairs and operational teams to investigate cases, gather evidence and identify appropriate resolutions. Key Responsibilities Manage a varied caseload of Stage 1 and Stage 2 housing complaints from initial investigation through to resolution. Draft clear, detailed and customer-focused complaint responses. Coordinate responses to enquiries from elected representatives and other key stakeholders. Liaise with housing, repairs and operational teams to gather information and evidence. Monitor complaint handling timescales, deadlines and performance indicators. Maintain accurate case records and robust audit trails. Identify recurring complaint themes, service failures and opportunities for improvement. Produce complaint reports, performance information and case-tracking spreadsheets. Support compliance with the Housing Ombudsman's Complaint Handling Code , consumer standards and internal complaint procedures. Communicate directly with residents, demonstrating empathy, professionalism and a solution-focused approach. Essential Experience Applicants must have: Recent experience managing housing complaints to both Stage 1 and Stage 2 standard . Experience working specifically within a housing organisation, housing association, local authority housing service or closely related social housing environment . Strong knowledge of housing repairs processes and the end-to-end resident journey. Experience drafting formal, complex and sensitive complaint responses. An understanding of the Housing Ombudsman's Complaint Handling Code. Strong Microsoft Excel skills, including maintaining and analysing complaint trackers and performance information. Excellent written communication, case management and organisational skills. The confidence to speak directly with dissatisfied residents and manage challenging conversations. Please note: I will not be accepting applications from candidates who have not independently managed complaints to both Stage 1 and Stage 2 standard. Applications from candidates without direct housing-sector experience will also not be considered. General customer service or complaints experience outside of housing is not sufficient for this position. Experience using MRI Orchard or a similar housing management system would be beneficial. Please apply with an up-to-date CV clearly demonstrating your housing complaints experience, including your responsibility for Stage 1 and Stage 2 cases.

Private Sector Housing Enforcement Officer - Selective Licensing London 50- 55 per hour Initial 3-month contract Hybrid working - 3 days on site Are you an experienced Private Sector Housing Enforcement Officer looking for your next London Borough contract ? I'm working with a London Borough that is looking to appoint experienced Private Sector Housing professionals to join its Selective Licensing Enforcement Team on an initial three-month contract. This is an enforcement-focused position within a well-established Private Sector Housing service. You will manage cases relating to selective licensing, poor housing conditions and non-compliant landlords, progressing investigations from the initial inspection through to formal enforcement action. The role offers hybrid working, with 3 days on site each week , including office attendance and property inspections across the borough. Your responsibilities will include: Undertaking inspections of selectively licensed properties across the private rented sector. Investigating breaches of selective licensing conditions and unlicensed properties. Carrying out Housing Health and Safety Rating System inspections. Identifying and assessing Category 1 and Category 2 hazards under HHSRS. Investigating complaints involving housing disrepair, poor property conditions and landlord non-compliance. Preparing and serving statutory notices under the Housing Act 2004. Gathering evidence and progressing formal enforcement action against non-compliant landlords and managing agents. Drafting, issuing and progressing Civil Penalty Notices. Producing inspection reports, witness statements, evidence bundles and tribunal-ready case files. Working closely with landlords, tenants, legal services and internal partner teams. Representing the London Borough at First-tier Tribunal hearings where required. Maintaining accurate case records and ensuring investigations progress within agreed timescales. The ideal candidate will have: Previous experience working within a Local Authority Private Sector Housing team. Direct experience of selective licensing enforcement. Strong working knowledge of the Housing Act 2004. Extensive experience conducting HHSRS inspections and assessing Category 1 and Category 2 hazards. Experience investigating licensing breaches and taking formal enforcement action. A proven track record of preparing statutory notices and Civil Penalty Notices. The ability to independently manage a busy enforcement caseload. Confidence dealing with landlords, tenants, legal representatives and other stakeholders. Experience preparing cases for tribunal or prosecution would be highly desirable. This is an excellent opportunity for an experienced Selective Licensing Enforcement Officer or Private Sector Housing Officer to join a busy London Borough and support the delivery of an established selective licensing scheme. The contract is initially for three months, paying 50- 55 per hour , with hybrid working and 3 days on site , plus the potential for further extension. If you're available for your next Private Sector Housing contract and would like to hear more, I'd love to speak with you. To apply or find out more, please contact Shaye Box: (phone number removed) (url removed)

Programme Management Office (PMO) Lead - Housing Improvement I am recruiting for an experienced Programme Management Office Lead to support a major housing improvement and transformation programme within a public sector organisation. This is a senior role responsible for leading the PMO function across multiple interdependent workstreams, strengthening governance, overseeing programme risk and performance, and providing senior leaders with clear assurance around delivery. The successful candidate will bring strong PMO leadership experience, ideally gained within housing, local government, another regulated public sector organisation or a similarly complex environment. The Role As PMO Lead, you will be responsible for establishing and maintaining effective programme governance, reporting and control arrangements across the Housing Improvement Programme and associated operational projects. You will work closely with project managers, delivery leads, senior stakeholders and corporate services to ensure workstreams remain aligned, risks are properly managed and programme information is accurate, consistent and suitable for senior-level decision-making. You will also formally manage a Project Support Officer and help strengthen programme management capability across the wider housing service. Key Responsibilities Leading the Programme Management Office function across a complex housing improvement programme Designing and maintaining programme governance, reporting and assurance frameworks Maintaining the master programme plan across multiple workstreams Managing programme-level risks, issues, assumptions and dependencies Owning and maintaining the Programme Risk Register Overseeing RAID logs, delivery milestones, budgets and resource allocations Producing dashboards, highlight reports, board papers and senior-level briefings Coordinating reporting to programme boards, senior leadership and assurance forums Providing professional challenge to project managers and delivery leads Reviewing project plans, risk assessments, timelines and delivery assumptions Identifying interdependencies and emerging delivery risks Supporting regulatory engagement, inspections and assurance reviews Coordinating activity across housing, HR, IT, legal, finance and communications teams Line managing and developing the Project Support Officer Improving PMO systems, tools, standards and ways of working About You To be considered for this position, you should be able to demonstrate: Significant experience leading or operating within a PMO function Experience working within a complex programme or project management environment Strong knowledge of programme governance and project management methodologies Experience designing and maintaining governance and reporting frameworks Experience managing programme-level risk registers and assurance processes The ability to analyse programme performance, delivery data and risk information Experience producing reports and presenting information to senior leaders or governance boards The confidence to influence and constructively challenge senior stakeholders Experience coordinating multiple interdependent workstreams Previous line management or supervisory experience Strong written communication, reporting and organisational skills Proficiency in Microsoft 365 and programme management systems A PRINCE2 Practitioner qualification or equivalent recognised programme or project management qualification is essential. Experience within social housing, housing regulation, public sector transformation, audit or external assurance would be particularly advantageous. Why Apply? This is an opportunity to take ownership of a high-profile PMO function and play a central role in the delivery of a significant housing improvement programme. You will have the autonomy to shape governance arrangements, strengthen programme controls and provide the structure and insight needed to support sustainable service improvement. To apply, please send me your updated CV or contact me directly for a confidential discussion.

Housing Compliance Administrator - FLAGEL Experience Essential I am recruiting for an experienced Housing Compliance Administrator to join a busy asset compliance team within a social housing organisation. This is not a general administration position . Applicants must have previous experience working within a social housing compliance function and practical knowledge of the FLAGEL compliance areas . Candidates without this experience will not be considered. The Role You will provide specialist administrative support across statutory housing compliance, ensuring property safety records, works orders, appointments, certificates and compliance trackers are accurate, complete and kept up to date. You will work closely with compliance officers, contractors and internal property teams to monitor outstanding actions, chase overdue works and identify gaps that could place the organisation at risk of non-compliance. Key Responsibilities Providing administrative support across the FLAGEL compliance workstreams Updating housing compliance systems, databases and trackers Raising works orders using the correct compliance codes and job descriptions Scheduling statutory inspections, servicing appointments and remedial works Monitoring outstanding, overdue and out-of-target compliance actions Chasing contractors for appointments, updates, certificates and completion evidence Reviewing records to identify missing, expired or inconsistent compliance information Recording delays, variations, access issues, remedial actions and quality-control information Completing and closing works orders accurately Maintaining clear audit trails and evidence for assurance purposes Collating compliance performance data and producing routine reports Responding to queries from contractors and internal housing teams Escalating potential compliance failures, access issues and overdue safety works Supporting the team to ensure homes remain safe and legally compliant Essential Experience Applicants must have: Previous experience as a Compliance Administrator, Asset Compliance Assistant or Compliance Coordinator within social housing Practical experience working across the FLAGEL compliance areas Knowledge of housing landlord compliance obligations Experience maintaining statutory compliance records and trackers Experience raising, monitoring and closing compliance works orders Experience coordinating inspections, servicing and remedial works Experience chasing contractors for certificates and completion evidence The ability to recognise missing, expired or non-compliant records Strong knowledge of compliance data, audit trails and document control Excellent accuracy and attention to detail Strong Microsoft Excel, Outlook and Word skills Experience must include exposure to areas such as: Fire safety Legionella and water hygiene Asbestos Gas safety Electrical safety Lifts General administration, customer service or repairs administration experience without direct social housing FLAGEL compliance experience will not be sufficient. To apply, please send me your updated CV clearly outlining your experience across the FLAGEL compliance workstreams.

Complaints Lead - Housing I am working with a well-established public sector housing organisation that is looking to appoint an experienced Complaints Lead to oversee and continuously improve complaint handling across its housing services. This is an excellent opportunity for a highly experienced complaints professional to lead a small team, improve resident outcomes and ensure the organisation maintains high standards of compliance with the Housing Ombudsman Complaint Handling Code. The Role As Complaints Lead, you will take responsibility for the effective management of Stage 1 complaints, Stage 2 complaints and Members' Enquiries. You will act as the principal point of expertise for housing complaints, providing guidance and constructive challenge to managers and operational teams while ensuring residents receive fair, timely, empathetic and evidence-based responses. You will also use resident feedback and complaint data to identify recurring issues, improve services and reduce avoidable complaint escalations. Key Responsibilities Leading and overseeing Stage 1 complaints, Stage 2 complaints and Members' Enquiries Managing and supporting a team of three Complaints Officers Monitoring response times, quality standards and customer outcomes Reviewing complex, sensitive and high-risk complaints Supporting managers with investigations and appropriate resolutions Ensuring complaint actions, commitments and service recovery measures are completed Maintaining compliance with the Housing Ombudsman Complaint Handling Code Supporting Ombudsman investigations, determinations, orders and recommendations Leading annual complaint self-assessments and assurance activity Identifying trends, recurring issues, root causes and emerging risks Producing performance, insight and thematic reports for senior leaders Translating resident feedback into measurable service improvement actions Improving complaint handling capability across housing, repairs, customer services and contractor teams Maintaining accurate complaint records, action trackers and assurance evidence About You To be considered for this position, you will need significant experience managing complaints, investigations or customer feedback within housing, the public sector or another regulated environment. You should also be able to demonstrate: Experience handling complex Stage 1 and Stage 2 housing complaints Strong knowledge of the Housing Ombudsman Complaint Handling Code Experience managing Members' Enquiries and politically sensitive cases Excellent complaint investigation and resolution skills Experience analysing complaint data and identifying improvement opportunities The ability to produce clear reports and present findings to senior stakeholders Experience developing complaint policies, procedures and quality assurance frameworks Strong stakeholder management and influencing skills The confidence to challenge poor performance constructively Strong Microsoft Excel, PowerPoint and performance-reporting skills Previous team management or leadership experience The successful candidate will be resident-focused, resilient and confident when managing challenging situations. You will be able to balance empathy and fairness with accountability, governance and the need to deliver meaningful service improvements. Why Apply? This is an opportunity to take ownership of an important housing complaints function and make a visible impact on resident experience. You will join an organisation committed to improving complaint handling, strengthening accountability and using resident feedback to drive lasting improvements across its housing services. To apply, please send your updated CV or contact me directly for a confidential discussion.

Private Sector Housing Officer Norfolk 50 an hour 6-month contract Ready for your next challenge in Private Sector Housing? A Council in Norfolk are looking for an experienced housing professional to join their Environmental Health team and help deliver a vital frontline service, supporting residents and improving housing standards across the community. As the Interim Private Sector Housing Officer, you'll play a key role in ensuring residents have access to safe, healthy and well-managed homes. Working as part of a supportive team, you'll help deliver a responsive housing service at a busy time following the introduction of the Renters' Rights Act. Key Responsibilities: Investigate housing complaints and carry out HHSRS inspections . Enforce housing legislation through informal and formal action. Inspect private rented properties for compliance with housing standards. Advise tenants, landlords, and other stakeholders. Prepare enforcement notices and maintain accurate case records. Support HMO licensing and regulatory compliance. Work with partners to improve housing conditions and protect residents. About you: The ideal candidate will bring: Experience in Private Sector Housing , Environmental Health , and working in Local Government . Sound knowledge of housing legislation and the HHSRS . Practical experience in carrying out inspections for both disrepair and property licensing Experience in report writing and enforcement of Housing Act 2004 . Able to build effective relationships with tenants, landlords, and partners. Well-organised, with the ability to manage a varied caseload and meet deadlines. If you're passionate about improving housing standards and want to make a genuine impact within the community, you can apply using the button below. Alternatively, contact me on (url removed) or (phone number removed)! If this opportunity excites you, don't hesitate to get in touch to discuss similar roles we have in different areas!