Leasehold Services Manager

Good Afternoon,

I am currently representing Westminster Council, who are offering an initial temporary contract for a period of 3- 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience

We are looking for a Leasehold Services Manager this role will be: SW1E6QP

The right candidate will:

• Lead, manage, and support the Leasehold Services Team, ensuring high performance and consistent service delivery.
• Provide coaching, guidance, and quality oversight to team members handling operational leasehold activities.
• Manage and quality-assure responses to complex leasehold enquiries.
• Oversee complaints handling, Member enquiries, and Ombudsman cases, ensuring responses are professional, timely, and compliant with policy.
• Sublet and short-let management, Leaseback invoice processing & Service charge and major works billing documentation.
• Collect service charge and major works income, ensuring income targets are met.
• Ensure all interactions with residents, external agencies, and internal departments are handled professionally.

We require the following:

• Prior experience working within the leasehold sector (essential).
• Previous experience managing a small team (essential).
• Experience handling complex leasehold enquiries and statutory processes.

To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you soon,