Housing Officer

Housing Officer

• Hourly rate: 29.12 per hour Umbrella
• Location: Clapham Park, London SW2
• Job Type: Full-time, Temporary (6 months, with potential extension)
• Working Hours: 37.5 hours per week, Monday to Friday, 9:00am - 5:30pm

Join a team as a Housing Officer where you will manage and coordinate excellent housing and estate services within a defined geographical patch. This role is crucial in being the accountable customer-facing representative of MTVH across all tenures including rented, shared ownership, and leasehold customers. You will also manage relationships with Local Authority Partners and other external agencies to enhance the lives of our customers.

Day-to-day of the role:

• Develop and maintain local multi-agency links to deliver efficient, coordinated services.
• Manage complaints effectively, using strong customer and communication skills.
• Develop and maintain relationships with key local stakeholders and respond to enquiries from MPs, Councillors, and other stakeholders.
• Lead tenant and resident associations and coordinate the input and performance of internal and external performance areas.
• Manage complex tenancy and lease-related issues, including succession, mutual exchange, and assignment of tenancies.
• Take the lead on managing ASB cases in your assigned area.
• Conduct viewings of empty properties, complete new tenancy sign-ups, and carry out pre-tenancy termination and mutual exchange visits.

Required Skills & Qualifications:

• Experience managing Leasehold & shared ownership tenures.
• Knowledge of housing and anti-social behaviour-related legislation, including service charges.
• Well-developed communication skills, both written and verbal.
• Proven record of delivering excellent customer-focused services.
• Strong planning, organising, and prioritisation skills.
• Good IT skills and ability to interpret financial and other systems data.
• Must be able to travel independently as considerable travel is required to fully meet the responsibilities of this role.

To apply for the Housing Officer position, please submit your CV detailing your relevant experience.