Sales Operations Administrator

Sales Operations Administrator
Location: Redhill, Surrey
Contract type: Permanent
Salary: Up to 37,000 depending on experience + bonus + benefits

Join a growing, industry-leading business

Due to continued growth, our client is looking for an enthusiastic, detail-driven Sales Operations Administrator to become a key part of their expanding team.

This is an excellent opportunity to join a specialist company at the forefront of construction hoist solutions, where your contribution will have a direct impact on both customer experience and operational success.

About the role

Reporting to the Sales Manager, you will play a pivotal role within a busy sales department, supporting both sales and operations functions. You will be responsible for managing customer enquiries, preparing and following up quotations, processing orders, and coordinating job scheduling.

Working within a small, close-knit team, you will ensure a high level of service is delivered through accuracy, efficiency, and clear communication.

Key responsibilities

• Handling incoming phone and email enquiries from customers
• Preparing accurate quotations and following up to maximise conversion
• Processing contract orders in line with internal procedures
• Scheduling jobs and preparing all necessary documentation
• Maintaining CRM systems and ensuring records are accurate and up to date
• Resolving customer queries and escalating where required
• Supporting general office administration duties
• Working collaboratively with colleagues to ensure smooth operations

Requirements

• Strong written and verbal communication skills
• Highly organised with excellent attention to detail
• Able to manage and prioritise a busy workload
• Confident using IT systems and CRM databases
• A proactive and team-oriented approach
• Previous experience in administration or customer service
• Experience within the hire industry, ideally construction-related, is highly desirable

Benefits

• Daily paid lunch breaks
• 30 days' holiday
• Company bonus scheme
• Private healthcare (following successful probation)
• Pension contribution
• A supportive team environment within a growing business

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