Universal Business Team

Account Manager - Technical Building Services/M&E Location: Morley, Leeds (Office Based) Salary: Up to 40,000 + Performance Bonus (OTE 45,000- 50,000) Hours: 07:30am - 4:30pm (Flexibility as required) Holidays: 23 days + Statutory Are you a relationship-driven Account Manager who loves growing existing customer accounts rather than chasing cold prospects? Do you thrive on uncovering opportunities, building trust, and becoming a valued commercial partner to your customers? If this sounds like you, a leading specialist supplier to the M&E sector is looking for an experienced Account Manager to join their growing commercial team. About the Company This respected and ambitious business provides specialist first-fix products and technical solutions to mechanical and electrical contractors across the UK. Known for their consultative approach, they help customers remove complexity from projects through technical expertise, innovative off-site solutions, and an unwavering focus on service excellence. With ambitious growth plans and a strong reputation in the market, this is an exciting time to join the business. What's the role about? As Account Manager, you'll take ownership of an established portfolio of approximately (Apply online only) customer accounts, helping clients get maximum value from the business whilst increasing account spend and identifying new project opportunities. You'll work closely with technical specialists, acting as the commercial relationship lead and ensuring customers receive exceptional support throughout their projects. Key Responsibilities Build and maintain strong relationships across an assigned portfolio of customer accounts Develop account growth strategies to increase customer spend and profitability Identify cross-selling and upselling opportunities across products, technical services, and off-site solutions Follow up quotations, enquiries, and project opportunities to maximise conversion rates Work closely with technical colleagues to identify and qualify opportunities requiring specialist support Conduct regular account reviews and maintain strategic customer engagement plans Accurately manage customer activity, opportunities, and pipeline progression through the CRM system Gain insight into customer projects and identify opportunities to expand the business's involvement across key accounts Requirements About You We're interested in people who can build relationships and deliver commercial results, regardless of sector background (the ideal experience candidate would have exposure to telling technical products within the building services/construction sector) You might currently be an Account Manager, Customer Success Manager, Internal Sales Executive, Technical Account Manager, or Commercial Account Manager. You'll likely have: Proven account management experience with responsibility for customer growth A consultative, solution-led approach to selling Strong relationship-building and stakeholder management skills Excellent follow-up discipline and attention to detail Experience managing opportunities through a CRM system A proactive, organised and commercially minded approach The desire and curiosity to learn a technical industry and product offering Benefits What's in it for you? Established customer portfolio with genuine growth potential Performance-related bonus with OTE of 45,000- 50,000 Opportunity to develop into larger account management or field-based customer-facing roles Join a supportive, collaborative team within a growing business Technical product and industry training provided Flexible working hours around core business needs 23 days holiday plus bank holidays Free onsite parking and modern office facilities Ready to learn more? If you're looking for a role where you can genuinely influence customer growth, develop long-term relationships, and join a business with ambitious plans for the future, we'd love to hear from you. Apply today or get in touch for a confidential conversation. IND25

Customer Services Executive Location: Cranleigh (Office-Based) Hours: Monday to Friday, 7:30am - 4:30pm Salary: Circa 37,000 per annum Contract: 12-month fixed term (Maternity Cover) About the Role This is an excellent opportunity for a Customer Services Executive to join a well-established and growing business on a 12-month maternity cover contract, based in Cranleigh. The business is known for delivering high-quality products and services, with a strong reputation for reliability, responsiveness, and building long-term customer relationships. We are looking for someone who thrives in a fast-paced environment, enjoys being at the centre of operations, and takes pride in delivering a seamless customer experience from start to finish. This is a hands-on role where you will be involved in the full order journey from initial enquiry through to delivery planning, coordination, and post-delivery follow-up. You will act as the key link between customers, sales, and operations, ensuring everything runs smoothly, accurately, and on time. What makes this role exciting Full ownership of the customer journey from order to delivery Direct impact on customer satisfaction and operational success Close collaboration with operations, sales, and logistics teams Visible results from your work every day Key Responsibilities Manage customer orders from quotation through to completion Ensure all order details are accurate before processing Set up and maintain customer records within internal systems Keep customers updated throughout the order process Coordinate with operations to ensure smooth fulfilment Check stock availability and support delivery planning Book and confirm delivery dates with customers Handle inbound communications across phone, email, and other channels Manage shared inboxes and ensure timely responses Follow up after delivery to confirm receipt and successful unloading Requirements What success looks like Success in this role is measured by strong customer satisfaction, accurate order processing, and clear, timely communication across all stages of the order journey What we're looking for Experience in customer service, order processing, or a similar fast-paced environment Strong organisational skills with the ability to manage multiple priorities Confident using Microsoft Office and ERP systems Calm, professional approach under pressure Strong communication skills, both written and verbal A proactive mindset with the ability to take ownership and see tasks through to completion Benefits 37,000 per annum Excellent working environment Profit share bonus scheme Fresh newly refurbished well spaced offices IND25

Sales Manager Leeds 70,000- 80,000 + Bonus + Benefits + Profit Share Lead. Develop. Grow. An innovative and growing business within the construction and building products sector is looking to appoint an ambitious Sales Manager to lead the next stage of its commercial growth. The business specialises in high-performance fibre cement solutions that challenge traditional materials and offer customers practical, quality-led alternatives. With an established product range and strong market proposition, this is an exciting opportunity to join a business with genuine growth potential. You'll manage a sales team of 13 people, including Area Sales Managers and office-based sales support, with a key focus on developing people, improving sales performance and maximising the potential of each territory. Alongside leading the wider sales function, you'll also manage key customer relationships and identify opportunities to increase customer spend and drive further commercial growth. The Role You'll provide the leadership, structure and commercial focus required to drive sales growth across the business. A key priority will be to establish and embed a clear performance culture, introducing meaningful KPIs, robust performance management and accountability across the sales team. Key responsibilities include: Lead, coach and develop a 13-person sales team, including Area Sales Managers and office-based sales support. Establish and implement clear, achievable and commercially focused KPIs across the sales function. Introduce a structured approach to performance management, ensuring expectations, objectives and results are clearly understood. Drive a culture of accountability, ownership and high performance, while keeping the team engaged and motivated. Use performance data to identify opportunities, address underperformance and maximise each territory. Develop territory-specific growth plans and drive sales activity, customer engagement and margin. Hold regular 1:1s and team meetings to review performance, provide feedback and maintain momentum. Manage and develop key customer relationships, identifying opportunities to increase spend and grow existing accounts. Maintain a strong, accurate and well-managed sales pipeline. Work closely with the senior leadership team to deliver growth strategies and commercial initiatives. Lead from the front through customer engagement and joint field visits. Work collaboratively with Marketing and other internal teams to maximise opportunities. What Success Looks Like The focus will be on profitable, sustainable growth, supported by a clear and measurable performance framework. KPIs will cover areas including: Sales revenue and territory growth Sales activity and customer engagement New business and account development Contribution margin Pipeline management and conversion Customer retention and spend Team performance and development The key challenge is to create the right structure, KPIs and accountability to unlock the potential within each territory and drive consistent commercial performance. Requirements You'll be an experienced sales leader with a strong understanding of the construction, merchant or building products sector. You could be an established Sales Manager or Regional Sales Manager, or an ambitious Area Sales Manager ready to take the next step. We're looking for someone who: Is a confident, hands-on and commercially driven leader. Has a proven ability to manage performance and drive accountability. Enjoys coaching and developing people. Has experience establishing and managing meaningful KPIs. Can identify underperformance and have the confidence to address it constructively. Can turn performance data into clear commercial action. Understands territory management and how to grow existing accounts. Has strong customer relationship and communication skills. Is proactive, resilient and comfortable in a fast-paced, target-driven environment. Brings energy, positivity and a genuine growth mindset. Why Join? This is an opportunity to join a business with a strong product proposition and genuine growth potential, while having the autonomy to shape the sales function and make a visible commercial impact. You'll have the opportunity to develop a team of 13, establish the KPI and performance framework, maximise territory potential and play a key role in shaping the next phase of the business's growth. This is a high-impact role for someone who wants to lead people, create structure, drive accountability and deliver growth. Benefits 70,000- 80,000 basic salary (negotiable) Performance bonus Company benefits Profit Share Scheme Location: Leeds Sector: Construction / Building Products Ready to Make Your Mark? If you're an experienced sales leader with the commercial drive, leadership ability and construction sector knowledge to take the sales function to the next level, we'd love to hear from you. This is a high-impact opportunity to lead, develop and grow a talented sales team while playing a key role in the continued growth of an established and ambitious business.

Customer Service Manager Salary: 40,000 - 50,000 per annum plus monthly bonus Location: Leeds Department: Customer Service Reporting To: Internal Sales Manager An Excellent Opportunity to Lead a Growing Customer Operations Team Our client is seeking an experienced and motivated Customer Service Manager to lead a well-established customer operations function and play a key role in driving service excellence across the business. Managing a team of eight employees across the UK and an outsourced operation, this is an exciting opportunity for a customer-focused leader to take ownership of a critical function within a growing organisation. You'll be responsible for ensuring the smooth day-to-day running of the department, developing team performance and implementing improvements that enhance both customer experience and operational efficiency. Working closely with Sales, Purchasing and Warehouse teams, you will help ensure customers receive a consistently high level of service whilst supporting the efficient processing of orders, quotations and enquiries. The Role This is a hands-on management position with responsibility for leading, coaching and developing both in-house and outsourced teams. You'll provide clear direction, manage performance, monitor service levels and drive continuous improvement across customer service and order processing activities. The successful candidate will be comfortable operating in a fast-paced environment, balancing people management with operational oversight and process improvement. You will act as a key link between departments, helping to improve communication, resolve challenges and ensure a seamless customer journey. Key Responsibilities Lead, coach and develop a team of eight customer service and order processing professionals. Ensure customer enquiries, quotations, orders and amendments are handled accurately and within agreed service levels. Drive high standards of customer service, customer satisfaction and team performance. Manage workloads and resources to ensure efficient day-to-day operations. Monitor and improve key performance indicators, including response times, service levels, order accuracy and customer satisfaction. Act as the escalation point for complex customer and operational issues. Work collaboratively with internal departments to improve communication, service delivery and efficiency. Identify and implement process improvements to reduce errors and enhance the customer experience. Conduct regular one-to-one meetings, performance reviews and coaching sessions. Support recruitment, onboarding, training and continuous improvement initiatives. Requirements To be successful in this role, you will have: Previous experience managing customer service, customer support or operational teams. Strong leadership and people management skills. Experience managing remote or outsourced teams would be advantageous. Excellent communication, organisational and stakeholder management skills. The ability to manage multiple priorities within a fast-paced environment. Strong problem-solving and decision-making capabilities. A customer-focused approach with a proactive mindset. Experience implementing process improvements and driving team performance. Good working knowledge of CRM and order processing systems. A hands-on management style with the ability to lead by example. What Success Looks Like Success in this role will be demonstrated through: A well-managed, organised and efficient operation. Improved communication and collaboration across departments. Faster response times and increased customer satisfaction. Reduced processing errors and operational issues. A motivated, engaged and accountable team. Consistent achievement of service level targets and departmental KPIs. Improved operational efficiency and workflow management. Benefits Competitive salary of 40,000 - 50,000 per annum plus monthly bonus Birthday off each year Free weekly team lunches A fun, friendly and supportive working environment The opportunity to make a genuine impact within a growing business Autonomy to drive improvements and influence the customer experience Ongoing opportunities for personal and professional development If you are an experienced customer service leader looking for your next challenge, we would be delighted to hear from you. Apply today to find out more about this exciting opportunity.