Universal Business Team

Account Manager - Growing UK SME Salary: Up to 35,000 per annum + monthly bonus ( 500- 1,200 based on revenue, sales and account growth performance) Reporting to: Internal Sales Manager Location: UK (Office-based / Hybrid depending on team needs) A growing and ambitious UK SME is seeking a driven Account Manager to join its expanding sales team. This is an excellent opportunity for a motivated individual early in their sales career who is eager to build strong customer relationships, develop commercially, and progress long-term within a high-performing environment. The business is a fast-growing organisation with a strong reputation for delivering excellent customer service and building long-term partnerships. As part of continued expansion, they are looking to strengthen their internal sales function with a confident and ambitious Account Manager. The Opportunity This role is ideal for someone who thrives in a fast-paced, target-driven environment and is motivated by both personal success and customer satisfaction. You will act as a key point of contact for a portfolio of customers, ensuring they receive exceptional service whilst identifying opportunities for account growth and new business development. You will join a supportive and structured sales environment where performance is recognised, development is encouraged, and success is rewarded. What You'll Be Doing As an Account Manager, you will take ownership of existing customer accounts whilst actively contributing to business growth: Building and maintaining strong, long-term customer relationships Proactively identifying opportunities to increase account spend and revenue growth Handling inbound sales enquiries and maximising conversion opportunities Following up quotations and progressing sales opportunities through to close Making proactive outbound calls to customers and prospects Supporting field-based sales colleagues by arranging customer visits Maintaining accurate CRM records and pipeline management Qualifying new leads and supporting wider business development activity Delivering a consistently high standard of customer experience Requirements This role suits someone with ambition, energy, and a strong commercial mindset: Highly motivated with a genuine desire to build a career in sales Strong communication skills, both written and verbal Confident engaging with customers via phone and email Strong relationship-building and interpersonal skills Target-driven with a positive and resilient attitude Well organised with excellent attention to detail Comfortable working in a fast-paced environment Previous sales or customer service experience is beneficial but not essential What Success Looks Like Success in this role will be measured by both performance and professionalism: Developing strong, trusted relationships with customers Consistently achieving activity and sales targets Delivering excellent customer service at every stage Identifying and converting growth opportunities within accounts Becoming a reliable and trusted contact for customers and colleagues Benefits Salary up to 35,000 per annum Monthly performance bonus of 500- 1,200 based on revenue, sales and account growth Career development opportunities within a growing sales organisation Full training and ongoing professional support Long-term progression opportunities for high performers Apply Now This is an excellent opportunity for an ambitious individual looking to build a successful and rewarding career in account management and sales within a growing business environment. IND25

Customer Service Manager Salary: 40,000 - 50,000 per annum plus monthly bonus Location: Leeds Department: Customer Service Reporting To: Internal Sales Manager An Excellent Opportunity to Lead a Growing Customer Operations Team Our client is seeking an experienced and motivated Customer Service Manager to lead a well-established customer operations function and play a key role in driving service excellence across the business. Managing a team of eight employees across the UK and an outsourced operation, this is an exciting opportunity for a customer-focused leader to take ownership of a critical function within a growing organisation. You'll be responsible for ensuring the smooth day-to-day running of the department, developing team performance and implementing improvements that enhance both customer experience and operational efficiency. Working closely with Sales, Purchasing and Warehouse teams, you will help ensure customers receive a consistently high level of service whilst supporting the efficient processing of orders, quotations and enquiries. The Role This is a hands-on management position with responsibility for leading, coaching and developing both in-house and outsourced teams. You'll provide clear direction, manage performance, monitor service levels and drive continuous improvement across customer service and order processing activities. The successful candidate will be comfortable operating in a fast-paced environment, balancing people management with operational oversight and process improvement. You will act as a key link between departments, helping to improve communication, resolve challenges and ensure a seamless customer journey. Key Responsibilities Lead, coach and develop a team of eight customer service and order processing professionals. Ensure customer enquiries, quotations, orders and amendments are handled accurately and within agreed service levels. Drive high standards of customer service, customer satisfaction and team performance. Manage workloads and resources to ensure efficient day-to-day operations. Monitor and improve key performance indicators, including response times, service levels, order accuracy and customer satisfaction. Act as the escalation point for complex customer and operational issues. Work collaboratively with internal departments to improve communication, service delivery and efficiency. Identify and implement process improvements to reduce errors and enhance the customer experience. Conduct regular one-to-one meetings, performance reviews and coaching sessions. Support recruitment, onboarding, training and continuous improvement initiatives. Requirements To be successful in this role, you will have: Previous experience managing customer service, customer support or operational teams. Strong leadership and people management skills. Experience managing remote or outsourced teams would be advantageous. Excellent communication, organisational and stakeholder management skills. The ability to manage multiple priorities within a fast-paced environment. Strong problem-solving and decision-making capabilities. A customer-focused approach with a proactive mindset. Experience implementing process improvements and driving team performance. Good working knowledge of CRM and order processing systems. A hands-on management style with the ability to lead by example. What Success Looks Like Success in this role will be demonstrated through: A well-managed, organised and efficient operation. Improved communication and collaboration across departments. Faster response times and increased customer satisfaction. Reduced processing errors and operational issues. A motivated, engaged and accountable team. Consistent achievement of service level targets and departmental KPIs. Improved operational efficiency and workflow management. Benefits Competitive salary of 40,000 - 50,000 per annum plus monthly bonus Birthday off each year Free weekly team lunches A fun, friendly and supportive working environment The opportunity to make a genuine impact within a growing business Autonomy to drive improvements and influence the customer experience Ongoing opportunities for personal and professional development If you are an experienced customer service leader looking for your next challenge, we would be delighted to hear from you. Apply today to find out more about this exciting opportunity. IND25

Field Service Technician - Horticulture Salary: 30-40k (Dependant on experience) Benefits: Travel expenses, company van can be provided, discretionary bonuses, overtime paid. 28 days holiday (inclusive of bank holidays) Hours: 7 hours on site daily (Flexible on start & finish times) Location: Covering Central London Summary A well-established landscaping specialist is looking to appoint a Field Service Technician within the commercial office space, the main focus of the role to maintain high-end planting schemes across corporate sites in Central (primarily City and west End) and Greater London. This is a mobile, client-facing role suited to someone who has a passion for plants and the horticulture industry and takes pride in delivering exceptional standards. Full training will be provided and opportunities for progression as the business grows. Responsibilities Maintain interior (and some exterior) planting schemes to a consistently high standard Watering, pruning, trimming plants and ensuring they have the optimal light conditions Manage daily schedules and routes efficiently across central London sites Build strong, professional relationships with clients on-site Ensure all work aligns with company quality standards and service expectations Requirements Able to work independently with a structured, disciplined approach Confident in client-facing environments High attention to detail and commitment to quality Able to travel across Central London on a daily basis A passion for gardening/horticulture Strong communication skills and initiative. Benefits Package highlights: Salary 30-40k (DOE) (Negotiable) Overtime paid Travel expenses Company van can be provided if needed NEST Pension Company performance related bonus IND25

Salary: 30,000 to 35,000 (Negotiable Depending on Experience) Office-based role with free parking Free lunch and seriously good coffee! 23 days holiday plus bank holidays (and extra 2 Days for length of service), plus your Birthday off - because you deserve it! Employee bonus scheme (GBS) that looks after you. An incredible culture where people are valued, change is welcomed, and everyone has a voice. Recruiting on behalf of an amazing company with fantastic growth plans and a culture you'll want to be part of! Are you a natural people person who loves helping customers and making things happen? Want to join a vibrant, close-knit team where no two days are the same? If you're full of energy, have a sharp eye for detail, and want to work somewhere with a brilliant culture and big ambitions, this could be the perfect role for you! The Role: You'll be the heartbeat of the Customer Success team - the go-to person for all enquiries, orders, and customer interactions. From smaller orders to big-ticket projects, you'll handle it all with flair and care. Manage customer communication across email, phone, WhatsApp, and live chat. Process orders with precision and speed. Work closely with the projects team to keep everything running smoothly and on time. Bring warmth and personality back into customer service - no robotic replies here! Join a small but mighty team of four, connected with a wider family of 10-12 colleagues. Enjoy a flexible, friendly office environment with core hours roughly 7/8 am to 4/5 pm, and early finish on Fridays at 3 pm. Who You Are: A superstar communicator with excellent phone and email manners. Obsessed with detail and delivering the best customer experience. Someone who thrives in a fast-paced, changing environment and loves finding better ways to do things. Bonus points if you know a bit about construction - but it's not essential! A self-motivated, vibrant personality who's ready to step up and shine. This isn't just a job - it's a chance to be part of something special. If you're ready to bring your energy, passion, and attention to detail to a company that's going places, we want to meet you! IND25