Housing Officer (Neighbourhood Management)

Job Title: Housing Officer (Neighbourhood Management)
Location: Berkshire
Employment Type: Hybrid (1 day in office, 2-3 days mobile/on-site)
Rate: PAYE 15.55 per hour / Umbrella 19.36 per hour

About the Role

We are seeking an experienced Housing Officer to deliver a professional, high-quality mixed-tenure service across Berkshire. This role focuses on neighbourhood management, compliance, and tenancy support, ensuring safe, inclusive, and sustainable communities. You will work hybridly, spending 1 day in the office and 2-3 days mobile (working from home and on-site).

A full driving licence and access to a car are essential.

Key Responsibilities

• Deliver a professional and high-quality mixed-tenure service, resolving housing management challenges, including neighbourhood management issues and compliance casework.
• Conduct inspections and proactively manage housing management issues, developing creative solutions to achieve positive outcomes.
• Ensure neighbourhoods are safe and inclusive, listening to customer needs and contributing to sustainable community development.
• Fulfill landlord responsibilities, adhering to policies, procedures, and regulatory/legislative requirements.
• Take a proactive approach to health and safety, ensuring compliance with all relevant standards.
• Provide excellent customer service, contributing to a 90% customer satisfaction target.
• Collaborate with colleagues to conduct routine checks and deliver improvements to homes and communities.
• Build and maintain relationships with key stakeholders and partner agencies.

If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.