Resident Liaison Officer / Assistant Site Manager

Westwood Construction are looking for an experienced Resident Liason Officer / Assistant Site Manager to join a well-established building contractor in the North West.

Start Date: April 13th

Pay: £35,000-£40,000 per annum + 3k car allowance

You will be required to support delivery on site while acting as the key point of contact for residents throughout the works programme.

This is a dual role combining site supervision with resident engagement ideal for someone who enjoys both operational responsibility and working closely with people.

As Assistant Site Manager, you will:

• Supervise assigned workstreams on site
• Promote and enforce a strong health & safety culture
• Monitor quality control and productivity across your area
• Support the Site Manager with planning, scheduling and resource management
• Liaise with client representatives where required
• Address programme issues, delays or operational challenges
• Support investigations where required (H&S or disciplinary)
• Help drive a positive, collaborative team culture

As Resident Liaison Officer, you will:

• Act as the main point of contact for tenants during works
• Arrange and attend resident consultations and open days
• Provide pre-start communication (letters, calls, visits)
• Manage appointments between tenants and trades
• Identify and support vulnerable residents
• Address concerns and resolve issues during delivery
• Support aftercare and resident satisfaction
• Assist with community engagement initiatives and event

Requirements:

• SMSTS
• Driving License
• Experience within occupied social housing refurbishments
• Strong communication and interpersonal skills
• Confident dealing with residents, clients and site teams
• Empathetic and customer-focused
• IT literate

Please apply if you meet the above requirements