Key Responsibilities (not limited to)
- In conjunction with others, ensure all assets comply with the Building Safety Act, RRFSO, FSER and other relevant legislation.
- Produce regular performance reporting on compliance, building safety and other property services activities that are appropriate for senior management and Board level audiences.
- Administer and maintain records of safety assessments, inspections and contractor remediation and upgrade works.
- Support the Building Safety Manager with developing and maintaining safety cases for Higher-Risk Buildings.
- Co-ordinate resident engagement requirements at site level.
- Work alongside General and Property Managers to ensure the provision of clear and accessible information for relevant persons regarding building safety measures, reinforcing building user responsibilities.
- Assist with the collation of technical information required as part of response to resident enquiries and complaints.
- Monitor contractor and consultant performance with regards to their upload of technical reports and action plans to the company's risk & compliance system.
- Provide quality assurance that FRA, GRA, WRA, LOLER, EICR actions etc. have been suitably logged, tracked and evidenced via electronic record.
- Administer the Company's permit to work system, escalating any instances of non-compliance to the Building Safety Manager and Senior Vice President - Property Services.
- Monitor the performance of site teams ensuring that Fire and Rescue Service Higher-Risk Reporting portals are updated in accordance with the requirements of the FSER.
- Maintain trackers for compliance and building safety related remedial and improvement actions.
- Support the facilitation and delivery of training to relevant operational teams, maintaining competency and training records for the Operations directorate.
- When directed, collaborate with other Responsible Persons / Accountable Persons such as commercial tenants and superior landlords. When necessary, prompt duty holders to share documentation needed for the building safety case.
- Support the Property Services team with contract management and administration ensuring auditable record keeping and taking accurate minutes of contractor meetings.
- Support senior management with the management and record keeping of service improvement plans for external delivery partners and internal processes.
Key Values
ValueBehaviours
Passion for our customerYou constantly challenge yourself to invent new and different ways to create passionate, fanatical customers who advocate on our behalf.
RespectYou treat people with respect independent of their status or disagreement with you.
InnovationYou challenge prevailing assumptions when warranted and suggest better approaches.
CollaborationYou unite to support each other's ideas - even if you see it slightly differently.
CommunicationYou share information openly and proactively.
Qualifications, Experience and Role Requirements
Essential
- Technical awareness of building safety and compliance legislation and best practice
- Knowledge of SFG20 standards and how these are practically delivered to residential buildings
- Extensive experience of utilising the full Microsoft Office suite
- Previous experience of using CAFM or safety / risk / compliance software in a facilities management / building safety role or setting
- Previous experience of records management
- A sound understanding of current building safety / fire safety legislation concerning High-Rise Residential buildings
- Experience of supporting the delivery of resident engagement initiatives for a High-Rise Residential Building
- Excellent verbal and written communication skills
- Strong interpersonal skills to build effective relationships internally and externally
- Strong IT skills that have been applied in a previous building safety / facilities management role
- Proficiency for absorbing new information and the ability to share that knowledge with others
- Ability to prioritise workload in a fast-paced working environment, ensuring that deadlines are met
- Ability to work independently and manage your own schedule
- Strong attention to detail
- Proactive and helpful attitude
- Ability and willingness to visit properties across the UK as required
Desirable
- NEBOSH Level 3 Certificate in Fire Safety or equivalent
- Associate Membership (or higher) of IWFM, TPI, IOSH, IFSM, CIOB or other relevant professional body
- Good knowledge of compliance requirements for facilities management operations (hard and soft services)
- Knowledge of pass / fail criteria for passive fire protection systems
- A sound understanding of the workings of active fire safety systems
- Experience of undertaking building safety audits in high-rise multi occupied residential buildings
- Ability to logically interrogate asset / PPM records and flag any non-compliance against agreed standards
- Ability to manage contractors effectively ensuring required outputs and best value for the business
- Strong negotiation skills