Deverell Smith Ltd

Finishing Manager - High-Rise Student Accommodation Location: Birmingham Rate: 250 per day (CIS) Duration: 10-12 Months Start: Immediate We are currently recruiting for an experienced Finishing Site Manager to join a flagship high-rise student accommodation project in Birmingham. This is an excellent opportunity to work on a large-scale development with a well-established main contractor, overseeing the final stages of the build and ensuring the project is completed to the highest standards. The Role As Finishing Site Manager, you will be responsible for managing all finishing trades, driving quality, and ensuring apartments and communal areas are completed on programme ready for handover. Key Responsibilities Managing all internal finishing works across multiple floors. Coordinating subcontractors and ensuring works are delivered safely, on time and to a high standard. Producing and managing snagging lists. Carrying out quality inspections and ensuring defects are closed out efficiently. Liaising with the Project Manager, subcontractors and client representatives. Maintaining high health & safety standards on site. Assisting with handovers and achieving programme milestones. Requirements Proven experience as a Finishing Site Manager on student accommodation Strong eye for detail and quality. Excellent organisational and communication skills. Valid SMSTS, CSCS and First Aid certificates. Ability to manage multiple trades in a fast-paced environment. What's on Offer 250 per day. 10-12 months' work. Long-term opportunity on a landmark Birmingham development. Immediate start available. If you're an experienced Finishing Site Manager looking for your next long-term contract, we'd like to hear from you. Apply today with your CV or get in touch for more information.

Block Manager Working Hours: Monday-Friday 09:00 -17:30 WFH 1 day a week Salary: 50- 55K plus Bonus Location: Reading Overview An exciting opportunity has arisen for an experienced Block Manager to join a growing residential property business within the Build to Rent (BTR) and Private Rented Sector (PRS). This role is responsible for the day-to-day management of a portfolio of residential apartment buildings, ensuring they are safe, compliant, and maintained to the highest standards. You'll play a key role in overseeing building safety, managing service charge budgets, and working closely with internal teams, contractors, and external stakeholders to deliver an excellent resident experience. Reporting to the Compliance Manager, this position would suit someone with strong block management experience, excellent knowledge of health and safety legislation, and a proactive approach to property management. Key Responsibilities Manage the day-to-day operations of a portfolio of residential apartment buildings. Ensure all buildings remain compliant with current health and safety legislation, including the Building Safety Act and Fire Safety legislation. Carry out regular site inspections, identifying maintenance requirements, compliance issues and potential risks. Maintain accurate compliance records, including fire, gas, electrical and statutory certification. Manage external contractors, ensuring works are completed safely, on time, within budget and to the required standard. Prepare and manage annual service charge budgets. Monitor expenditure against budgets and identify opportunities for cost efficiencies. Assist with the preparation and reconciliation of service charge accounts. Build strong working relationships with internal departments, residents, contractors and external stakeholders. Continuously review and improve operational processes and compliance procedures. Line manage a Block Compliance Administrator, providing support and oversight of workload. Participate in an out-of-hours emergency on-call rota. Produce regular compliance and performance reports for senior management. Support with additional operational and compliance projects as required. About You You'll have previous experience managing residential apartment buildings and be confident overseeing compliance, contractor management and service charge budgets. Essential Skills & Experience Previous experience in residential block or property management. Strong understanding of UK health and safety legislation, including the Building Safety Act and Fire Safety regulations. Experience managing mid and high-rise residential buildings. Knowledge of service charge budgeting and expenditure management. Excellent organisational skills with the ability to manage multiple priorities. Strong attention to detail and experience maintaining statutory compliance records. Proven contractor management experience. Excellent communication and stakeholder management skills. Ability to identify risks and implement practical solutions. Good working knowledge of Microsoft Office and property management software. Professional, accountable and able to work independently. Desirable IOSH qualification (or equivalent). Experience using Health & Safety management platforms. Personal Attributes Proactive and solutions-focused. Takes ownership and accountability. Strong attention to detail. Calm under pressure and able to prioritise effectively. Collaborative with excellent relationship-building skills. Confident decision-maker with a commercial mindset. Passionate about continuous improvement and delivering high standards.

Lettings Manager Location: London Salary: Up to 45,000 + Discretionary Bonus The Opportunity I'm currently working with a well-established residential property business looking to appoint an experienced Lettings Manager to oversee the full tenancy lifecycle across a high-quality portfolio. This is an excellent opportunity for someone with a strong background in lettings and property management who enjoys building lasting tenant relationships while ensuring properties are managed efficiently, compliantly, and to a high standard. Key Responsibilities Pre-Tenancy Manage property listings across marketing platforms and lettings portals. Respond to enquiries via telephone, email, online platforms, and in person. Arrange and conduct property viewings. Negotiate tenancy offers within agreed commercial parameters. Progress tenancies from offer through to completion. Carry out referencing and Right to Rent checks. Prepare tenancy documentation and agreements. Collect and register tenancy deposits. Issue welcome packs and all pre-tenancy documentation. Maintain accurate records using property management software. Tenancy Mobilisation Coordinate move-ins, move-outs, and key management. Complete pre-move-in property inspections. Arrange professional cleaning and any required remedial works before occupation. Coordinate inventory check-ins. Ensure all tenancy documentation and deposits are finalised prior to move-in. During the Tenancy Build and maintain strong relationships with residents, delivering an excellent customer experience. Conduct routine property inspections and prepare detailed reports with photographs. Carry out rental reviews in line with current market conditions and legislation. Negotiate rent increases where appropriate. Keep tenancy records, financial information, and property data up to date. Monitor rent payments and assist with arrears management. Coordinate utility transfers and meter readings. Act as the first point of contact for maintenance enquiries. Liaise with the maintenance team and external contractors to ensure repairs are completed efficiently. Coordinate specialist contractors where required. Ensure all statutory compliance requirements remain up to date, including: EPCs EICRs PAT Testing HIU servicing HMO licensing (where applicable) Current rental legislation Assist with insurance administration and claims. End of Tenancy Coordinate tenant check-outs and final inspections. Arrange utility transfers and final meter readings. Organise inventory check-outs. Manage deposit returns and any deductions where appropriate. Coordinate remedial works, cleaning, and maintenance to prepare properties for re-letting. About You You'll ideally have: Previous experience in a Lettings Manager, Senior Lettings Negotiator, Property Manager, or similar role. Strong knowledge of the residential lettings process from instruction through to tenancy end. A good understanding of current lettings legislation, including Right to Rent and the Renters' Rights reforms. Excellent customer service and relationship management skills. Strong organisational skills with the ability to manage multiple priorities. Experience using property management systems such as Qube, Reapit, Alto, MRI, or similar (desirable). Excellent communication and negotiation skills. A proactive approach with strong attention to detail. What's on Offer Salary up to 45,000 Discretionary bonus Opportunity to join a growing and supportive property business A varied role with responsibility across the full tenant journey Long-term career development within a professional residential team

Facilities Management Coordinator Location: London Salary: 35,000- 40,000 per annum (depending on experience) About the Role We are seeking a proactive and organised Facilities Management Coordinator to support the day-to-day delivery of facilities management services across a diverse property portfolio. This is an excellent opportunity for someone with strong coordination skills and a passion for delivering high standards of building operations and customer service. Working closely with the Facilities Managers, contractors and clients, you will ensure planned and reactive maintenance activities are completed efficiently while maintaining compliance with health and safety legislation. Key Responsibilities Coordinate planned preventative maintenance (PPM) schedules and reactive maintenance works. Raise, allocate and monitor work orders through CAFM systems. Liaise with contractors to arrange attendance, monitor performance and ensure service level agreements are achieved. Track maintenance requests from receipt through to completion, providing regular updates to clients and stakeholders. Support the mobilisation of new contracts and properties where required. Maintain accurate records of statutory compliance, certification and maintenance documentation. Assist with contractor onboarding, ensuring all relevant documentation and insurances are up to date. Monitor health and safety compliance, including contractor RAMS and statutory inspections. Produce reports on maintenance performance, contractor KPIs and outstanding actions. Raise purchase orders, process invoices and assist with budget tracking. Build strong working relationships with clients, occupiers and contractors, delivering a high level of customer service. Provide administrative and operational support to the wider Facilities Management team. About You Previous experience in a Facilities Coordinator, Facilities Administrator, Property Coordinator or similar facilities management role. Experience within commercial property, residential, mixed-use developments, Build to Rent (BTR), PBSA, managing agents or facilities management. Strong organisational skills with the ability to manage multiple priorities. Excellent communication and stakeholder management skills. Experience using CAFM or property management systems. Good understanding of planned and reactive maintenance processes. Proficient in Microsoft Office, particularly Excel, Outlook and Word. Knowledge of health and safety and statutory compliance is desirable. A proactive, detail-oriented approach with excellent problem-solving skills. Benefits Salary of 35,000- 40,000 per annum. Company pension. Ongoing training and professional development. Opportunities for career progression. Collaborative and supportive team environment. Exposure to a diverse property portfolio.

Job Description: Commercial Manager Salary: Up to 90,000 + benefits Location: Hammersmith office but role covers south region Must be able to drive The Company Our client is a residential property developer operating across four connected areas of the business: Development - buying land, securing planning consent, and delivering schemes In-house contracting - a relatively young arm (4-5 years old) that is growing steadily Asset management Property management - including security/void management of around 20 empty buildings on behalf of insolvency administrators Schemes typically range from single units up to c. 100-unit developments, with land deals ongoing at any given time. The team is small and close-knit - hardworking but sociable, with regular team lunches and drinks. About the Role We are looking for someone commercial and hands-on - someone who understands how to package work out to subcontractors and is comfortable managing the contracting process directly, not just advising on it from the sidelines. You will work alongside an in-house QS and draw on third-party building surveyors and cost consultants as needed. Over time, there is a clear opportunity to help build out a professional services offering within the business - such as cost consultancy or contract administration - potentially run semi-independently within the company. This role will involve travel across the client's site network, which currently spans Epsom, Bristol, Worthing, Hammersmith, Wandsworth, Chiswick, Bromley, Haslemere, and Prime London. Key Responsibilities Pre-construction Cost new developments and contractor opportunities Prepare budgets and development appraisals Produce tender submissions Obtain and analyse subcontractor quotations Value landowner proposals from a build-cost perspective Contractual Prepare contract documentation using standard forms such as JCT Design and Build Contract and JCT Minor Works Contract where appropriate Manage appointments of subcontractors Liaise with solicitors on amendments and special conditions Ensure contracts are properly executed and administered Commercial Management Produce monthly cost reports Monitor project profitability Person Specification Essential: Proven experience in a Commercial Manager or Senior Quantity Surveyor role, ideally within residential development and/or contracting Strong working knowledge of JCT contracts (Design and Build, Minor Works) Hands-on experience managing subcontractor packages and the tendering process Confident preparing budgets, cost reports, and development appraisals Commercially minded with strong attention to detail Comfortable working across multiple live sites and travelling as required Comfortable working in a small, close-knit team environment Desirable: MRICS or working towards chartership Experience or interest in helping build a professional services function (cost consultancy / contract administration)

Key Responsibilities Leasing & Administration Respond to email and phone enquiries in a timely and courteous manner Respond to any customer queries and ensure that residents' expectations are managed at all times Assist with preparation of check-in and check-out reports, completing property inductions with new residents Prepare inventories for apartments and ensure these are returned by new tenants Arrange utility registrations & council tax communications after residents move in Conduct viewings to prospective tenants, recording feedback on the CRM marketing system and sending follow-up emails Implement and support branded marketing campaigns Assist with deposit protection scheme set up and releases Assist with move in / move out customer journey procedures Assist with the collection of rents, ensuring collection and deposit on a timely basis Utilise the property management system to record various transactions and navigate tenant information, producing AST contracts and renewal contracts Report on feedback provided by team members as part of process development at required times; including attending and contributing to meetings to help develop these processes Assist with market surveys, competitor analysis and "open houses" Assist in processing resident applications to guide them through the start of their tenancy, including completion of background and credit checks Involvement with internal projects to improve lettings KPIs: Direct Let Retention, Monthly Occupancy, Viewings and Mystery Shopping Feedback, Arrears %, Bad Debt % Customer Service Take ownership of the Reception area, ensuring it looks presentable and providing a warm welcome to residents and visitors to the building Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs Always seek ways to exceed residents' service expectations Ensure resident issues and service requests are addressed within 24 hours Assist in promoting a neighbourly and community atmosphere including contributing to the resident events programme Undertake activities to recognise and celebrate long-term residents Assist the General Manager with resolving customer complaints Provide feedback on the efficiency of customer service process to help develop brand and ways of working Active involvement in obtaining regular 5 reviews for the property Be a true ambassador of the brand and what it stands for KPIs: Customer satisfaction surveys, Resident Engagement, NPS (Net Promoter Score), Resident retention and referrals, Customer Service Reviews Property Upkeep Comply with regular fire safety and health and safety standards Assist in undertaking scheduled flat inspections and recording of same Day to day assistance in management of reactive maintenance and defects Adhere to business operating processes, systems and standards Assist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both residents and employees Assist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the General Manager or Facilities Manager Qualifications, Experience and Role Requirements Essential Demonstrates honesty, integrity and intelligence Experience in a property lettings or related business (student accommodation, serviced apartments etc.) Excellent customer relationship skills and attention to detail, with an enthusiastic and engaging attitude Excellent organisation and administration skills Responsive with the ability to adapt to change and a fast-paced environment Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office and property management systems Team player with a willingness to support others A positive, 'can-do' attitude with a desire to learn and achieve outstanding results Ability to work independently on a day-to-day basis Ability to work Saturdays and public holidays in line with the rota Ability to work in different buildings if required