Deverell Smith Ltd

Technical Manager - Residential Development South London 85,000 - 95,000 I'm currently recruiting for a Technical Manager to join a residential developer on a major scheme in South London. The project is a large-scale RC frame development of around 500 residential units across multiple blocks. The scheme is currently at Stage 3 design, so this is a great opportunity for someone to come in at an early stage, take ownership of the technical side of the project and see it through to delivery. You'll be joining at an important point in the development, with responsibility for taking the scheme through the Gateway process, developing the technical strategy, building out the project team and ultimately overseeing the technical delivery of the site. The role will involve: Taking ownership of the technical delivery of a large-scale residential RC frame scheme Managing the project through Stage 3 design and into construction Leading the Gateway application process and ensuring the project meets all relevant technical and regulatory requirements Managing design development, consultants and technical coordination Working closely with the wider development, commercial and construction teams Helping to build the technical/project team as the scheme progresses Providing technical leadership through procurement, mobilisation and delivery Identifying and resolving technical issues throughout the project lifecycle What I'm looking for: 3-5 years' experience operating at Senior Technical Manager / Technical Manager level Strong experience working on large-scale residential developments Background with either a residential developer/client or a Tier 1/Tier 2 main contractor Strong understanding of RC frame construction and technical delivery Experience working through design development and into construction BSR / Building Safety Act experience is highly desirable Someone confident taking ownership of a project and working autonomously This would suit someone who is looking for a role with genuine responsibility and the opportunity to get involved early in a major residential scheme, rather than stepping into a project that is already well into construction. 85,000 - 95,000 + package

Project Manager - RC Frame Residential South London I'm currently working with a well-established main contractor who are looking to bring an experienced Project Manager into the team to lead the delivery of a large-scale residential scheme in South London. The project is a substantial RC frame development, and they're looking for someone who can take ownership across the full project lifecycle, working closely with the design and commercial teams to ensure the scheme is delivered safely, on programme and to a high standard. This is a good opportunity for a Project Manager who enjoys being involved in the detail and wants genuine responsibility for a project, rather than simply managing the construction team on site. The role will involve: Overall responsibility for the delivery of the project from construction through to completion Managing the site team and coordinating subcontractors and consultants Working closely with the Design Manager to drive design development, approvals and technical queries Working alongside the Commercial team to manage project costs, variations and commercial performance Programme management, sequencing and ensuring key milestones are achieved Managing client and consultant relationships throughout the project Ensuring the works are delivered in line with the required quality, health & safety and programme standards Identifying and managing project risks and resolving issues before they impact delivery Providing leadership across the wider project team and ensuring everyone is working towards the same objectives About you: We're looking for an established Project Manager with experience delivering large-scale residential schemes, ideally with a strong RC frame background. You'll ideally come from a Tier 2 main contractor environment and have experience managing projects where construction, design and commercial functions all need to work closely together. You should be comfortable taking ownership, making decisions and managing a project team, with the technical understanding and commercial awareness to challenge where required. This would suit someone who has experience on sizeable residential developments and is looking for a role where they can have a real influence on the project and its successful delivery. If you're an experienced Project Manager with a strong residential and RC frame background and would be interested in hearing more, please get in touch for a confidential conversation.

Role Overview As the onsite Building Manager, you will be the primary point of contact for residents, contractors, leasing partners, and visitors. You will take ownership of the day-to-day operation of the building, ensuring an exceptional resident experience while maintaining high operational, compliance, and service standards. This is a hands-on role within a small and agile Build to Rent community. You will be responsible for community engagement, tenancy progression, maintenance coordination, contractor management, compliance monitoring, and supporting leasing performance. Working closely with the Asset Manager, you will contribute to resident satisfaction, occupancy performance, and the overall success of the asset. Key Duties and Responsibilities Act as the first point of contact for all resident enquiries and service requests. Deliver a high-quality resident experience and maintain strong resident relationships. Manage and coordinate maintenance requests through to satisfactory completion. Liaise with and supervise external contractors. Monitor compliance requirements and internal compliance scoring. Manage tenancy progression including move-ins, renewals and move-outs. Work with appointed leasing agency partners and support pricing discussions with the Asset Manager. Community Engagement & Resident Experience Develop and deliver resident events and initiatives. Promote resident satisfaction and retention. Manage resident communications and feedback. Leasing & Occupancy Management Liaise with appointed external leasing agency partners. Monitor occupancy and leasing performance. Support pricing recommendations and market intelligence. Maintenance, Contractor Management & Asset Care Coordinate planned and reactive maintenance. Monitor contractor performance and standards. Conduct routine property inspections. Compliance, Health & Safety Support statutory compliance obligations. Maintain compliance records and trackers. Conduct regular health and safety inspections. Customer Service Provide outstanding service to residents and visitors. Act as an ambassador for the building and ownership team. Key Performance Indicators Occupancy and leasing performance. Resident satisfaction and retention. Maintenance response times. Compliance audit scores. Skills, Experience & Qualifications Property management or BTR experience. Strong communication and customer service skills. Experience managing contractors and maintenance activities. Personal Attributes Professional and approachable. Proactive and solutions-focused. Commercially aware.

The Purpose This role plays an important part in achieving full occupancy and excellent customer experience for prospective and actual tenants. The Assistant Leasing Manager is responsible for supporting the rental performance of the building, while meeting the service requirements of residents with excellent customer service. This is a customer-facing onsite role, dealing with first-line leasing enquiries from applicants and residents in line with the brand's vision and values, deputising for the Lettings Manager in their absence, providing guidance on the lettings journey to other team members, and providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors. Key Responsibilities Leasing & Administration Conduct viewings to prospective tenants Consistently deliver the brand's leasing standards Oversee the referencing process to minimise delays, keep abreast of live reference checks, and improve efficiency where needed Train new members of the team on lettings processes and procedures Role model best-practice leasing techniques and approach for team members Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Lettings Manager in achieving leasing goals Understand the local rental market by conducting regular mystery shopping and competitor analysis Implement and support branded marketing campaigns Respond to email/phone enquiries in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings Process resident applications including completion of background and credit checks Assist with deposit protection scheme set-up and releases Assist with preparation of check-in and check-out reports Ensure tenancy agreements and moving-in money statements are completed accurately by the leasing team and provide approval for them to be issued Assist with the collection of rents, ensuring collection and deposit on a timely basis Support in the serving of statutory notices such as but not limited to Section 21s, Section 8s & Section 13s as appropriate Provide renewal and price increase notices to residents in an accurate, friendly & compliant manner Utilise the property management system (Yardi) to record various transactions and operating reports as required Assist with market surveys and "open houses" Weekly reporting of leasing statistics to a wider team Key Performance Indicators: Direct Let Retention Monthly Occupancy Viewings and Mystery Shopping Feedback Arrears % Bad Debt % Customer Service Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs Always seek ways to exceed residents' service expectations Deal with complex lettings queries escalated from the Lettings Administrator Ensure resident issues and service requests are addressed within 24 hours Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme Be a true ambassador of the brand and what it stands for Key Performance Indicators: Customer satisfaction surveys Resident Engagement NPS (Net Promoter Score) Resident retention and referrals Customer Service Reviews Qualifications, Experience and Role Requirements Essential: Demonstrates honesty, integrity and intelligence Experience in a property lettings or related business (student accommodation, serviced apartments etc.) Strong sales skills and confidence in promoting a product Awareness of the Renters Rights Bill and experience in handling tenancy compliance Proven track record of meeting sales targets Excellent customer relationship skills and attention to detail Excellent organisation and administration skills Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office and property management systems Team player with a willingness to support others A positive, "can-do" attitude with a desire to learn and achieve outstanding results Ability to work independently on a day-to-day basis Ability to work weekends and public holidays in line with the rota Ability to work across different buildings if required Desirable: Experience of working in the BTR or private residential sector ARLA qualification Knowledge of Yardi property management system or similar system

The Purpose This role will support facilities management within a large residential rental development with communal facilities that include a co-working lounge, gym, gardens, movie room and car park. The Maintenance Operative is responsible for delivering an efficient maintenance service that meets residents' needs and delivers excellent customer service. This is a customer-facing onsite role, completing planned, preventative, and reactive maintenance activities in line with the brand's vision & values, providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors. Key Responsibilities Facilities Management Carry out the day-to-day reactive and preventative maintenance of the building Work with the Facilities Manager to ensure compliance with current Fire and Health & Safety regulations Support the Facilities Manager with the defect process with the Developer Exercise initiative in responding to maintenance issues, liaising effectively with the Facilities Manager and other colleagues and considering impact on residents Provide support for electrical/plumbing repairs throughout the property Share responsibility for the regular Health & Safety checks in the building including fire alarms and emergency lighting checks Undertake regular building patrols around the common areas and flats to identify any maintenance requirements or Health and Safety risks, and complete all resultant actions in accordance with the core operating procedures Carry out pre-move-in checks and scheduled flat inspections and recording of same, completing all resultant actions in a timely manner Log and monitor all maintenance issues that arise within the property using the relevant software Support in carrying out compliance with Planned and Reactive Maintenance procedures, ensuring that the building is safe for both residents and employees Assist with the general upkeep of the property (cleaning, waste management, external landscaping, etc.); carry out flat turnarounds and undertake redecorating of rooms and communal areas after the first 12 months of mobilisation of the scheme (some weekend work required) Assist with building actions to meet ESG targets and ambitions Adhere to operating processes, business systems and standards Key Performance Indicators: Annual Fire and Health & Safety Risk Assessments NOI Performance Company ESG Targets QUOODA Compliance Customer Service Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs Always seek ways to exceed residents' service expectations Ensure resident issues and service requests are addressed within 24 hours Proactively find ways to help residents maintain and take care of their apartments, giving guidance and assistance where required Assist with management of third-party contractors to ensure completion of work and adherence to site health and safety procedures Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme Be a true ambassador of the brand and what it stands for Key Performance Indicators: Customer satisfaction surveys Resident retention and referrals Customer Service Reviews Team Management and Development Support new members of the team, providing a warm welcome and supporting their development through training, guidance, and mentorship Contribute and support the growth of company team culture, working in line with the brand values and encourage others to do the same Act as a role model and maintain energy and commitment with the team to be a true ambassador of the company spirit Key Performance Indicators: Employee Satisfaction Employee Attrition Qualifications, Experience and Role Requirements Essential: Demonstrates honesty, integrity and intelligence Demonstrable experience of domestic plumbing/electrical/carpentry/building or general maintenance Excellent customer relationship skills and attention to detail Clear and effective communication skills, verbally and in writing Basic IT skills including Microsoft Office and property management systems Team player with a willingness to support others A positive, "can-do" attitude with a desire to learn and achieve outstanding results Ability to work independently on a day-to-day basis Ability to work Saturdays and public holidays in line with the rota Desirable: Experience of working in the private residential sector Qualified to 18th edition level (IEE Wiring Regulations) Previous experience of working with large plant IOSH qualifications Qualified to NVQ level 2 in plumbing maintenance

Role: Community Host Salary 30K Location: Cambridge Hours: Shift pattern, Monday to Saturday, 40 hours per week Join a Groundbreaking Rental Revolution as a Community Host! Step into an exciting opportunity to be part of the single-family rental community, redefining what it means to rent. They are creating vibrant, sustainable neighborhoods designed for living, working, and thriving - all with a focus on long-term community and well-being. Your Role: As the Community Host for their flagship development, you'll be the heartbeat of the community, delivering exceptional customer service, fostering connections, and creating unforgettable experiences. You'll lead community initiatives, manage day-to-day operations, and ensure residents feel truly at home. What You'll Do: Welcome residents and visitors with warmth, managing the front desk with professionalism. Organize and oversee community events, bringing people together to build connections. Support leasing strategies, ensuring high occupancy and resident satisfaction. Manage social media accounts, showcasing the best of the community. Ensure communal areas are pristine, safe, and inviting through regular inspections. Handle administrative tasks, resident queries, and tenancy documentation. Collaborate with the team to drive innovation and enhance resident experiences. Who You Are: A people-person with a passion for hospitality and community building. Organized, detail-oriented, and proactive with strong communication skills. Experienced in front-of-house or customer-facing roles (1-2 years). Tech-savvy, with proficiency in MS Office and social media management. Flexible and adaptable, ready to work varied shifts, including weekends and evenings. Why Join Them? Be part of a fast-growing, forward-thinking organization that values creativity, innovation, and making a difference. You'll help shape a community where renting isn't just a temporary option - it's a lifestyle. Ready to redefine renting and create something extraordinary? Apply now and make it happen!

Development Manager (BTR & HMO) - Cradle to Grave Location: West London Reporting to: Owners/Directors Salary: c100K Type: Full-time, permanent The Opportunity This is a rare ground-floor opportunity to help build a development business from the inside out. Backed by significant capital, the company has a proven track record delivering smaller-scale refurbishment projects (circa 5m) and is now scaling ambitiously into Build-to-Rent (BTR) and House in Multiple Occupation (HMO) development, targeting a portfolio in the tens of millions and beyond. We're looking for a hands-on, systems-minded construction and development professional who has managed schemes through every stage - from land acquisition and planning through to construction, handover, and asset management ("cradle to grave") - and who wants to build the infrastructure, processes, and team that will take this company from a small investor into a serious, scaled developer. This is not a role for someone who wants to slot into an existing machine. It's a role for someone who wants to build the machine. About the Business Currently delivering refurbishment projects at c. 5m scale Growth strategy centred on BTR and HMO, with a retain-and-rent / multi-unit model Portfolio ambition: scaling toward 70m+ Recent/planned schemes include multi-month construction programmes (c. 18 months, 6m+ construction value) Backed by strong institutional/private capital to support aggressive growth Small, close-knit team currently - this hire will play a central role in professionalising and scaling operations Role Purpose The Development Manager will own the development process end-to-end and will be responsible for designing and implementing the systems, controls, and programme structures needed to support rapid, sustainable growth. This includes everything from feasibility and appraisal through to delivery, document control, and operational handover. You'll work closely with the leadership team to shape how the business operates as it scales - effectively building the operational backbone of a future major developer. Key Responsibilities Development & Delivery Lead projects through every stage of the development lifecycle: planning, design coordination, procurement, construction delivery, and practical completion/handover Manage BTR and HMO schemes specifically, understanding the regulatory, planning, and operational nuances of each asset class Oversee construction programmes, budgets, and contractor/consultant teams to ensure projects are delivered on time and on budget Systems & Process Building Design and implement development management systems, programmes, and reporting frameworks appropriate for a scaling business Establish robust document control processes and oversee document controllers Build repeatable playbooks for appraisal, procurement, and delivery that can be applied as deal volume increases Commercial & Strategic Support cost planning, cost control, and collection processes (addressing current gaps in cost/collection tracking) Input into portfolio growth strategy, including retain vs. sell decisions and rental/multi-unit strategy Work closely with finance/CFA-qualified colleagues on reporting and investment appraisal Team & Culture Help recruit, structure, and mentor a growing operations and delivery team Act as a key operational leader as the business transitions from a small investment company to an established developer What We're Looking For Proven track record managing property development projects cradle to grave - ideally including BTR and/or HMO schemes Strong understanding of construction delivery, programme management, and contractor management Experience setting up or improving development systems, processes, or reporting frameworks (not just working within them) Commercially astute, comfortable with cost planning, budgeting, and reporting A builder mentality - genuinely excited by the prospect of shaping a business from an early stage, not just executing within an established structure Strong organisational skills and comfort with document control and governance Construction, quantity surveying, project management, or development-related qualification desirable (e.g. MRICS, CIOB, or equivalent experience) Why Join Genuine opportunity to shape a business at the ground floor, backed by serious capital and ambition Direct exposure to leadership and strategic decision-making Clear growth trajectory - from 5m refurbishment projects toward a 70m+ portfolio and beyond Autonomy to build systems and teams your way, rather than inheriting legacy processes Significant long-term career upside as the business scales

Junior Resident Services Manager Build to Rent Single-Family Housing The Opportunity We are currently working with a highly regarded and rapidly growing operator within the UK's Build to Rent (BTR) single-family housing sector , who are looking to appoint a Junior Resident Services Manager to join their growing team. The organisation specialises in providing high-quality, new-build family homes for rent across the UK, with a strong focus on creating well-managed communities and delivering an exceptional resident experience. This is an excellent opportunity for someone looking to develop their career within residential property, lettings, tenancy management or resident services . You'll be joining a collaborative and forward-thinking team where you'll receive support and development while gaining valuable exposure to the full resident lifecycle. About the Role As a Junior Resident Services Manager , you'll support the delivery of an excellent resident experience throughout the tenancy journey, from move-in through to renewal and eventual move-out. Working closely with the Resident Services Team Manager and wider operational teams, you'll assist with tenancy administration, resident queries, inspections, complaints, compliance and end-of-tenancy processes. This is a development-focused role , ideal for someone who has a genuine interest in residential property and is keen to broaden their experience within a growing BTR environment. You don't need to be an expert in tenancy legislation from day one. We're looking for someone who is organised, proactive, customer-focused and eager to learn. Key Responsibilities Resident & Tenancy Services Support the full resident lifecycle, including move-ins, renewals and move-outs. Assist with the day-to-day administration of tenancies. Support the preparation and administration of legal notices in line with current legislation. Coordinate end-of-tenancy processes, including inspections, deposits and resident communications. Schedule and follow up on mid-term property inspections. Maintain clear and professional communication with residents throughout their tenancy. Customer Service & Resident Support Act as a key point of contact for resident queries and requests. Deliver a responsive, professional and empathetic customer service experience. Handle resident complaints effectively and escalate complex matters where required. Communicate clearly and consistently with residents. Work collaboratively with internal teams to ensure issues are resolved efficiently. Compliance & Administration Ensure tenancy documentation and records are accurate and up to date. Maintain internal systems and resident records in accordance with company policies. Support compliance with relevant UK tenancy legislation and regulatory requirements. Handle resident information with a high level of confidentiality. Collaboration Work closely with Customer Service, Maintenance, Lettings and Aftercare teams. Support the Resident Services Team Manager with operational improvements and process changes. Help ensure a seamless resident journey across all areas of the business. Contribute ideas and feedback to improve processes and resident experience. Embrace operational change and support the implementation of new ways of working. Data & Reporting Maintain accurate tenancy and resident data. Assist with reporting and analysis. Identify trends and recurring issues within resident services. Use data and feedback to support improvements in service delivery. About You We're looking for a driven, customer-focused and organised individual who is keen to build a long-term career within residential property. You may already have experience in residential lettings, property administration, tenancy management or customer service, or you may be ready to take the next step in your property career. Ideally, you will have: Experience or knowledge of residential property, lettings or tenancy administration. Excellent customer service and communication skills. Strong organisational and coordination abilities. Excellent attention to detail. A proactive approach to problem-solving. The ability to manage multiple priorities effectively. Confidence working with systems, records and data. An interest in UK tenancy legislation and compliance. The ability to work independently and take ownership of tasks. A collaborative approach and the ability to build strong working relationships. A positive attitude towards change and continuous improvement. A genuine ambition to develop within the property sector. An ARLA qualification , or willingness to work towards one, would be advantageous. The Opportunity This is an exciting opportunity to join a high-growth residential property business at an important stage of its development. You'll gain exposure to a broad range of resident services and tenancy management responsibilities, while working alongside an experienced team that will support your professional development. For the right person, this role offers a clear opportunity to develop your property knowledge, increase your responsibilities and build a long-term career within the BTR sector . Reporting to: Resident Services Team Manager

Tenancy Progressor Reading Lettings & Property The Opportunity We are currently working with an established and growing property business who are looking to appoint an experienced Tenancy Progressor to join their busy Tenancy Operations team in Reading. This is a fast-paced and highly important role, sitting at the heart of the lettings process and responsible for ensuring a smooth, compliant and customer-focused journey from the point a holding deposit is agreed through to tenancy commencement and key collection. You'll work closely with Lettings Consultants, tenants, internal departments and external providers, ensuring every stage of the tenancy progression process is completed accurately, efficiently and within the required timescales. This would suit someone who thrives in a busy environment, has excellent attention to detail and enjoys being at the centre of the customer journey. About the Role As a Tenancy Progressor , you'll take ownership of the key administration and coordination involved in progressing new tenancies. You'll ensure all compliance requirements are met, tenancy agreements are issued and signed, move-in funds are collected and deposits are correctly managed ahead of the tenancy start date. The role requires someone who can manage multiple transactions simultaneously, communicate confidently with a range of stakeholders and proactively identify and resolve issues before they impact the customer journey. Key Responsibilities Tenancy Progression Manage the tenancy progression process from holding deposit through to key collection. Ensure all required compliance documentation and certificates are obtained, checked and issued to tenants. Prepare and issue tenancy agreements and coordinate the signing process. Coordinate the collection of all move-in monies ahead of the tenancy start date. Work closely with Lettings Consultants to ensure a smooth and efficient tenant journey. Manage deposit collection and registration in line with relevant requirements. Provide tenants with guidance and support throughout the tenancy progression process. Monitor progress against key deadlines and proactively chase outstanding actions. Customer Service Deliver an exceptional customer experience throughout the tenancy progression process. Ensure tenants receive clear, timely and professional communication. Act as a key point of contact for tenant queries and progression updates. Proactively manage expectations and keep all relevant parties informed. Identify potential issues early and work towards effective resolutions. Compliance & Risk Maintain a strong working knowledge of UK tenancy legislation and relevant compliance requirements. Ensure tenancy processes are completed in accordance with current legislation and internal procedures. Keep up to date with changes in legislation, including the Renters' Rights Act 2025 . Identify potential compliance or operational risks and escalate where appropriate. Ensure all documentation and records are accurate and maintained to a high standard. Stakeholder Management Act as a key liaison between tenants, Lettings Consultants, internal teams and external providers. Build strong working relationships across the wider business. Work collaboratively with other departments to ensure a seamless operational process. Communicate effectively with stakeholders to ensure transactions progress within agreed timescales. Contribute to a positive and customer-focused team culture. About You We're looking for an experienced Tenancy Progressor or property professional who understands the importance of delivering both a compliant and high-quality customer experience. You'll be comfortable working in a fast-paced lettings environment and able to manage multiple tenancies at different stages of progression. Ideally, you will have: Previous experience in tenancy progression, lettings administration or a similar property role. Strong knowledge of UK tenancy legislation and compliance requirements. Excellent customer service and tenant engagement skills. Strong written and verbal communication skills. Excellent attention to detail and organisational abilities. The ability to manage competing priorities and work to deadlines. A proactive approach to problem-solving. Confidence communicating with tenants, colleagues and external stakeholders. The ability to identify potential issues and take ownership of resolving them. A strong understanding of the importance of compliance, accuracy and customer experience. Up-to-date knowledge of the Renters' Rights Act 2025 would be highly advantageous. Why Consider This Opportunity? This is a great opportunity for an experienced property professional to join a growing organisation where you'll play a key role in delivering an efficient and positive tenant journey. The position offers the chance to work across the full tenancy progression process, develop your knowledge of legislation and compliance, and build strong relationships across the wider lettings and property operation. If you're organised, commercially aware, customer-focused and enjoy working in a fast-paced lettings environment , this could be an excellent next step in your property career.

Junior Property Manager 30,000 + Bonus Hybrid Working (1 Day WFH) Monday-Friday, 9:00am-5:30pm Location: Reading An exciting opportunity has arisen for a Junior Property Manager to join a growing Build to Rent platform specialising in high-quality residential homes across the UK. This is an ideal role for someone looking to develop their career within property management, maintenance operations, or the Build to Rent sector. You will work closely with operational teams, contractors, and residents to ensure properties are maintained to a high standard and residents receive an exceptional service. The Role As a Junior Property Manager, you will support the day-to-day delivery of maintenance operations across a portfolio of residential properties. You'll be responsible for coordinating repairs, managing contractor relationships, supporting void management processes, and ensuring maintenance issues are resolved efficiently. This is a fantastic opportunity to gain hands-on experience within a fast-growing business while receiving ongoing support and development. Key Responsibilities Maintenance Coordination Coordinate reactive and planned maintenance works. Manage resident enquiries and maintenance requests. Communicate with residents regarding repair progress and resolutions. Liaise with contractors and field teams to ensure works are completed on time and to a high standard. Monitor maintenance performance and follow up on outstanding issues. Void & Turnaround Management Support the coordination of property turnarounds and void periods. Arrange and manage pre-move-out and void inspections. Ensure properties are ready for occupation in line with company standards and service levels. Contractor & Supplier Management Build strong relationships with contractors and suppliers. Monitor contractor performance and escalate issues where required. Support procurement activities and help ensure value for money. Reporting & Administration Maintain accurate property and maintenance records. Assist with reporting on maintenance activity and contractor performance. Use data and systems to identify trends and opportunities for improvement. About You We're looking for someone who is organised, customer-focused, and eager to build a career within residential property management. Requirements Experience within residential property, maintenance coordination, customer service, or a related field. Build to Rent or residential property experience is advantageous. Strong organisational and administrative skills. Excellent communication and customer service abilities. Ability to manage multiple priorities in a fast-paced environment. Comfortable using systems, data, and reporting tools. Positive, proactive, and keen to learn. Interest in pursuing professional qualifications such as ARLA is desirable. What's on Offer? 28,000 - 30,000 basic salary Bonus scheme Hybrid working (1 day from home) Monday-Friday working pattern Ongoing training and career development Opportunity to join a growing and ambitious residential platform

Facilities Management Coordinator Location: London Salary: 35,000- 40,000 per annum (depending on experience) About the Role We are seeking a proactive and organised Facilities Management Coordinator to support the day-to-day delivery of facilities management services across a diverse property portfolio. This is an excellent opportunity for someone with strong coordination skills and a passion for delivering high standards of building operations and customer service. Working closely with the Facilities Managers, contractors and clients, you will ensure planned and reactive maintenance activities are completed efficiently while maintaining compliance with health and safety legislation. Key Responsibilities Coordinate planned preventative maintenance (PPM) schedules and reactive maintenance works. Raise, allocate and monitor work orders through CAFM systems. Liaise with contractors to arrange attendance, monitor performance and ensure service level agreements are achieved. Track maintenance requests from receipt through to completion, providing regular updates to clients and stakeholders. Support the mobilisation of new contracts and properties where required. Maintain accurate records of statutory compliance, certification and maintenance documentation. Assist with contractor onboarding, ensuring all relevant documentation and insurances are up to date. Monitor health and safety compliance, including contractor RAMS and statutory inspections. Produce reports on maintenance performance, contractor KPIs and outstanding actions. Raise purchase orders, process invoices and assist with budget tracking. Build strong working relationships with clients, occupiers and contractors, delivering a high level of customer service. Provide administrative and operational support to the wider Facilities Management team. About You Previous experience in a Facilities Coordinator, Facilities Administrator, Property Coordinator or similar facilities management role. Experience within commercial property, residential, mixed-use developments, Build to Rent (BTR), PBSA, managing agents or facilities management. Strong organisational skills with the ability to manage multiple priorities. Excellent communication and stakeholder management skills. Experience using CAFM or property management systems. Good understanding of planned and reactive maintenance processes. Proficient in Microsoft Office, particularly Excel, Outlook and Word. Knowledge of health and safety and statutory compliance is desirable. A proactive, detail-oriented approach with excellent problem-solving skills. Benefits Salary of 35,000- 40,000 per annum. Company pension. Ongoing training and professional development. Opportunities for career progression. Collaborative and supportive team environment. Exposure to a diverse property portfolio.

28,000 basic salary plus a 4,000 car allowance, 10% annual discretionary bonus, and additional monthly and quarterly bonus of up to 450 per quarter. The role is 37.5 hours per week, including working 2 in 4 Saturdays with a day off in lieu, plus one late start/late finish each week (11am-7pm). The Opportunity I'm currently working with a well-established, private equity-backed residential property business operating within the Build-to-Rent and Single-Family Housing sector . The business has an exciting growth strategy in place and is continuing to expand its portfolio across the UK. As part of this continued growth, they are looking to appoint a Viewings & Inventory Associate to join their Resident Services team in the Midlands. This is a customer-facing role suited to someone with experience across residential lettings, property management, estate agency or resident services , who enjoys working directly with customers and taking ownership of the resident journey from viewing through to move-in and beyond. The Role Reporting into the Head of Resident Services , you will play a key role in attracting and securing new residents, delivering excellent customer service and ensuring properties are prepared and presented to a high standard. You will be responsible for conducting viewings, supporting new residents through the lettings process, completing inventories and check-ins, and helping to maintain strong resident retention across the portfolio. The role would suit someone who is organised, commercially minded, personable and confident dealing with customers , with the ability to work independently and manage multiple priorities. Key Responsibilities Conduct physical property viewings with a strong focus on converting enquiries into new lets. Record virtual viewings of vacant properties where required. Explain the lettings process, financial obligations and tenancy requirements to prospective residents. Complete detailed property inventories, check-ins and check-outs, including meter readings. Manage holding deposit payments and support the reservation process. Complete check-out inspections and reports, identifying any works required. Coordinate contractors and tradespeople where maintenance or remedial works are required. Demonstrate properties and key facilities to new residents as part of the move-in process. Maintain accurate electronic and manual property records. Keep the lettings/property management CRM fully updated. Support resident retention by identifying potential issues and opportunities to extend tenancies. Identify and escalate anti-social behaviour or resident issues where appropriate. Build positive relationships with residents, local authorities, community groups and other relevant stakeholders. Ensure all activity is carried out in line with relevant legislation, regulation and company procedures. Take ownership of the performance and success of the properties within your portfolio. What We're Looking For The ideal candidate will have experience within residential property, lettings, estate agency, property management or a similar customer-facing environment . You'll need to be: Highly organised with excellent attention to detail. Confident and personable when dealing with residents and members of the public. Commercially aware, with the ability to sell the benefits of a property and convert viewings into lets. A strong communicator with excellent interpersonal skills. Comfortable managing difficult or complex situations. Able to prioritise a busy workload and meet deadlines. Target-driven and motivated by delivering strong results. Confident working independently while also being a strong team player. Proactive, accountable and willing to take ownership. Flexible and adaptable to the needs of the business. Customer-focused with a genuine interest in delivering a positive resident experience. Confident using IT systems and able to quickly learn property management/CRM software. Essential Requirements Previous experience within residential property, lettings, estate agency, property management or a similar environment . Good understanding of relevant residential legislation, regulations and best practice. Full UK driving licence. Access to your own vehicle, with mileage expenses paid. Strong IT and administrative skills. Working Pattern The role will require some flexibility to support residents and accommodate property viewings, including: One late evening per week. One weekend day per month. Flexibility around check-ins, viewings and operational requirements. Why Consider This Opportunity? This is a great opportunity to join a growing BTR/Single-Family Housing business at an exciting stage of its development. You'll have genuine responsibility for the resident journey and will play an important role in the performance and success of the properties you look after. If you're currently working in residential lettings, property management, estate agency, BTR, PRS or Single-Family Housing and are looking for your next opportunity, I'd be keen to hear from you.

Maintenance Operative Location: Cambridge Salary: 32,000 + 20% Bonus Hours: Full-time 40 hours per week Monday to Friday (with flexibility to support business needs) The Opportunity We are recruiting on behalf of a leading Build to Rent (BTR) operator for a Maintenance Operative to join a thriving residential community in Cambridge. This is a fantastic opportunity for a multi-skilled maintenance professional who enjoys working in a customer-focused environment and takes pride in delivering high standards. You'll play a key role in ensuring residents enjoy a safe, well-maintained and welcoming place to call home. Working closely with the Facilities Manager and wider site team, you'll be responsible for planned and reactive maintenance, preparing apartments for new residents, supporting statutory compliance and helping maintain exceptional communal spaces. No two days are the same, making this an ideal role for someone who enjoys variety, problem-solving and providing excellent customer service alongside their technical skills. Key Responsibilities Planned & Reactive Maintenance Complete planned preventative maintenance (PPM) in line with statutory requirements. Carry out compliance checks including fire safety, water hygiene, electrical and other building systems. Respond promptly to reactive maintenance requests, aiming for first-time fixes wherever possible. Undertake a range of maintenance works including: Painting & decorating Basic plumbing Minor joinery Plastering General building repairs Conduct routine inspections of apartments, communal areas and resident amenities, identifying issues before they become problems. Apartment Turnarounds Prepare apartments to an exceptional standard for new residents. Complete make-ready works between tenancies within agreed turnaround times. Assist with furniture assembly, movement and inventory where required. Health & Safety & Compliance Ensure all maintenance activities are completed safely and in accordance with current legislation. Maintain accurate maintenance and compliance records using CAFM/property management systems. Support the Facilities Manager with risk assessments, statutory compliance and site inspections. Report hazards and ensure remedial works are completed promptly. Resident Experience Deliver a professional, friendly and customer-focused service during every resident interaction. Communicate clearly with residents regarding maintenance appointments and ongoing works. Take ownership of maintenance issues through to completion, ensuring residents remain informed throughout. Site Presentation Help maintain high presentation standards across all communal areas and resident amenities. Support with the setup and maintenance of amenity spaces for resident events. Identify and report cleanliness or maintenance issues across the development. Stock & Contractor Management Assist in managing maintenance stock, tools and consumables. Accurately record completed works and materials used. Build positive working relationships with contractors and suppliers while ensuring work is completed to a high standard. General Duties Provide clear handovers between colleagues where required. Support additional maintenance projects across the development. Maintain confidentiality and professionalism at all times. Act as a positive ambassador for the development and contribute to creating an outstanding resident experience. About You We're looking for someone who is practical, proactive and passionate about delivering exceptional standards. Essential Previous experience as a Maintenance Operative, Fabric Technician, Handyperson or Multi-Trader. Multi-skilled experience across several trades, including painting & decorating, plumbing, joinery, plastering or general maintenance. Good understanding of planned preventative maintenance and Health & Safety legislation. Excellent communication and customer service skills. Able to work independently and manage your own workload. Strong attention to detail with a proactive approach to problem-solving. Comfortable using maintenance management or CAFM systems. Good written and spoken English. Desirable Experience within Build to Rent (BTR), PBSA, residential property, hotels or hospitality. Relevant trade qualification (NVQ Level 2/3 or equivalent). Experience using systems such as Yardi, FixFlo or other CAFM/property management platforms. What's on Offer Salary of 32,000 Discretionary bonus Monday to Friday working pattern Opportunity to join a growing Build to Rent operator Supportive team environment Ongoing training and career development The chance to work within one of the UK's fastest-growing residential sectors If you're a hands-on maintenance professional looking to progress your career within the Build to Rent sector, we'd love to hear from you.