Leasehold Programme Manager

Client

Local Authority in Newham

Job Title

Leasehold Programme Manager

Pay Rate

24.37 an hour PAYE/ 31.81 an hour UMBRELLA( 53,373 p.a.)

Hours

36 Hours a week(Mon-Fri)9AM-5PM

Duration

18 Month Contract

Location

HYBRID WORKING-2-3 Days in Dockside office,newham

Description

1. Purpose of the Role

To lead the dedicated Leaseholder Engagement Team responsible for delivering the engagement, communications, consultation, and enforcement-support functions of the Council's Flat Entrance Door (FED) Programme of Replacement across approximately 7,267 leasehold properties

Key Responsibilities

Programme Coordination and Planning

• Lead the planning and delivery of the FED Programme engagement workstream, ensuring alignment with overall programme milestones
• Develop and maintain the programme engagement plan, including phased rollout across high-rise, medium-rise, and low-rise stock
• Coordinate the team's activities to ensure efficient caseload management across 7,267 properties
• Monitor programme progress and report monthly to the FED Programme Board on KPIs, risks, and issues

Team Management and Supervision

• Line manage three Leasehold Engagement Officers, including recruitment, induction, supervision, and performance management
• Allocate caseloads and monitor individual officer workloads to ensure equitable distribution and timely delivery
• Provide coaching, guidance, and support to team members on complex cases and difficult conversations
• Conduct regular 1:1 supervision meetings and team meetings to maintain communication and morale

Section 20 Consultation Management

• Oversee the Section 20 consultation process, ensuring all statutory requirements and timescales are met
• Quality-assure all S20 documentation (Notice of Intention, Notice of Estimates, notification of award) before issue
• Liaise with Legal Services to ensure consultation materials are legally compliant and defensible
• Manage the processing of leaseholder observations and contractor nominations

Escalation and Complex Case Management

• Act as the escalation point for complex, disputed, or sensitive cases requiring senior decision-making
• Handle complaints and formal representations from leaseholders or their representatives
• Liaise with Legal Services on potential FTT challenges and enforcement proceedings
• Make decisions on self-replacement opt-out applications where compliance with specification is uncertain

Enforcement Protocol Oversight

• Oversee the initiation of the graduated enforcement protocol (Stages 1-4A) for non-participating leaseholders
• Ensure adequate evidence and documentation is compiled to support enforcement action
• Coordinate with Legal Services on breach notices, Section 146 notices, and forfeiture proceedings

Essential Criteria

• Substantial experience in leasehold management, housing management, or a related field
• Proven experience of managing and supervising a team in a high-volume, target-driven environment
• Strong knowledge of the Landlord and Tenant Act 1985, including Section 20 consultation requirements
• Experience of managing statutory consultation processes with strict legal timescales
• Excellent communication skills, both written and verbal, with the ability to explain complex issues clearly

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