Compliance Tenant Liaison Officer

Position: Compliance Tenant Liaison Officer

Hours: 37 Hours Per Week, Monday-Friday

Salary: 28,923

Location: Covering the Coventry, Birmingham, Worcester areas

Term: 6 Months

Mobile Worker

Key Responsibilities:

• Providing support to our customers and teams to ensure we gain access to complete important compliance inspections and improvement works
• Taking ownership and responsibility for delivering a consistently high level of service within your team and across the business
• Being positive, and solution-focused in everything you do even in the face of challenges, and you will believe passionately in the social value derived from delivering outstanding services to Citizen customers and colleagues
• Working with teams across the group developing and delivering communications which support the organisation's message and services to keep customers safe in their homes
• Managing complaints and finding resolutions working with customers and contractors. Putting into actions lesson learnt from previous feedback to ensure continuous improvement

Qualifications and experience:

• Experience in a customer facing role with strong face to face and telephone skills
• You must have your own vehicle and willing to travel daily around Birmingham, Coventry and Worcester
• Data Entry
• Social Housing (desirable)
• Compliance and building safety (desirable)

Manager's Quote:

If you are a great communicator and have the experience and knowledge in delivering customer facing services and the skills to understand our diverse stakeholders then come and be a part of a fantastic organisation creating foundations for life.

What We Offer:

Innovative Environment: Be part of a forward-thinking organisation that values creativity and innovation.

Professional Growth: Opportunities for continuous learning and career advancement.

Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other.

Closing date: 8th March 2026

Interview date: 12th March 2026

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.