Repairs Delivery Manager DLO

Service Delivery Manager - Interim Position with Leading Social Housing DLO

Location: Bracknell (Hybrid - 3 days office, 2 days home)
Rate: Negotiable
Contract Type: Interim

Reed is partnering with a leading social housing DLO to recruit an interim Service Delivery Manager. Based in Bracknell, this role offers a hybrid working model and presents a significant opportunity for a skilled professional to influence operations within the housing sector.

Overall Responsibility:

The Service Delivery Manager will report to the Head of Service Delivery and is responsible for managing the day-to-day delivery of all repairs and maintenance activities within the designated geographical area. This includes responsive repairs, voids, gas, and planned works & services. The role demands a proactive approach to maintaining and enhancing operational performance, ensuring the delivery of high-quality service to customers, and managing a team to achieve these goals.

Key Responsibilities and Outcomes:

• Oversee the delivery of maintenance services, ensuring alignment with service specifications and targets.
• Plan, execute, control, and monitor daily operations to meet the objectives and performance measures outlined in the business plan.
• Manage Contract Managers, Supervisors, and Trade Operatives to ensure a high-performing service.
• Maintain risk registers and ensure compliance with health and safety practices.
• Develop the team through effective recruitment, training, and performance management.
• Handle complaints and resolve issues to enhance the organisation's reputation.

Personal Competencies, Skills, Experience, and Knowledge:

• Proven management or senior management experience in a compatible business environment.
• Strong understanding of maintenance requirements for large-scale social landlord organisations.
• Knowledge of Registered Provider Regulatory framework.
• Excellent relationship-building skills with both internal and external stakeholders.
• Ability to analyse data and make informed decisions.
• Financial awareness with a focus on cost control and value addition.

If you would like to be considered, please contact Mel