Neighbourhood Officer

MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a fixed term basis, based in Norfolk.

Key Responsibilities:

• To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust's policies and procedures.
• Provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with.
• Attend court to represent the Trust and provide witness statements as required
• Undertake regular Estate inspections to ensure that estates are managed to a high standard, engaging with the Community and leading on Community Improvement Grant projects
• Ensure fire risk assessment actions are carried out as directed and continually monitored
• Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and 'end of tenancy' liaison.
• To carry out tenant consultation on issues of housing management and encourage participation generally. To attend evening meetings as required in connection with Tenant and Resident Involvement.
• Undertake regular tenancy audits and ensure relevant actions are carried out
• To sign-post and support tenants suffering from Domestic Abuse, or those in need of addition tenancy support.
• To work closely with agencies including Police, Early Help Hubs, Social Services, Mental Health Services, and to make referrals where necessary.
• Attend multi agency meetings when required.
• To work effectively with all members of the Housing Operations Team to ensure that tenants and other customers receive a high-quality service.

Requirements:

• Experience of working within Housing or a similar customer focused organisation.
• An understanding of the importance of confidentiality and data protection of business information.
• Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally.
• Excellent time management skills, including an ability to prioritise workload and meet targets. Able to work as part of a team and also able to work independently without the need of close supervision.
• Possess a high level of accuracy and attention to detail when recording information.
• Possess good IT skills to include use of Word, Excel, Outlook and Teams.