Housing Resolutions Officer

Housing Resolutions Officer

• Rate of pay: 21.41 per hour PAYE
• Location: Wembley
• Job Type: Full-time temp rolling contract

We are seeking a dedicated Housing Resolutions Officer. This role involves providing housing options advice to households in temporary accommodation and promoting effective move-on to settled housing options such as private rented, intermediate, and social housing. The successful candidate will also handle suitability of accommodation reviews, fear of violence investigations, and related enforcement activities.

Day-to-day of the role:

• Visit households in temporary accommodation to provide advice and guidance on housing options, managing expectations based on individual needs and housing register priorities.
• Collaborate with the Social Housing Assessment and Lettings team to monitor bidding activity and support households in making informed housing choices.
• Refer households to relevant agencies for additional support, including employment, training, and care services.
• Provide assistance on employment opportunities and benefit entitlement as part of managing the effects of welfare reforms.
• Ensure compliance with housing legislation and Suitability Order when making accommodation offers.
• Handle cases of domestic violence and fear of violence with appropriate risk management actions.
• Promote efficient use of the temporary accommodation budget by reviewing and investigating long stays in emergency housing.
• Conduct tenancy checks for temporary accommodations, investigate fraud, and manage cases of misrepresentation.
• Respond promptly to enquiries and complaints, ensuring high levels of customer satisfaction and compliance with legal and council procedures.

Required Skills & Qualifications:

• Experience in housing resolutions or a similar role within a housing or social care setting.
• Strong understanding of housing legislation and the ability to apply it effectively in various situations.
• Excellent communication and interpersonal skills, capable of working effectively with a wide range of stakeholders.
• Ability to manage multiple tasks efficiently and meet deadlines.
• Proficiency in maintaining accurate records and producing detailed reports.

To apply for the Housing Resolutions Officer position, please submit your CV detailing your relevant experience in this role.