Income Officer

MMP Consultancy are looking to recruit an Income Officer on a Temporary basis, based in North London.

Main Responsibilities:

• Manage the arrears in a patch for GN, Leaseholds and Shared Ownership.
• The patch size is 850 accounts.
• Action arrears cases recommended in their work tray on a weekly basis.
• Follow our arrears process and the court protocol in manging the cases including DIY repossession.
• Maximise income for the residents by supporting them to sustain their tenancy and maximise income, by reducing the arrears in the patch.
• Provide support with DHP application and signpost to specialist agencies when necessary
• Refer cases promptly to our internal Outreach Team for support.
• Complete income and expenditure forms to support tenants to set up affordable repayment plans for outstanding debts.

Requirements:

• Proven experience of debt/arrears recovery - preferably in the housing sector.
• Computer literate, with knowledge of Word and Excel
• Good numeracy skills to a standard which enable the calculation of rent and service charge payments
• Good verbal and written communication skills and an ability to effectively represent the Have excellent communication skills.
• Be hands-on and work with less supervision.
• Work collaboratively with both internal and external departments and partner agencies.
• Good knowledge of arrears housing system, Rubbix will be an advantage