Tenancy Support Officer

Tenancy Visiting Officer

• Location: Various Housing Estates in London
• Project 1 year on a temp basis
• 17.98 PAYE or 23.41 Umbrella per hour
• Job Type: Full-time 35 hours (including evenings and weekends)

We are seeking Tenancy Visiting Officers for an exciting project within a Local Authority based environment. This role involves conducting tenancy visits and property inspections across various estates while carrying out tenancy surveys. This project will be running for 1 year.

Day-to-day of the role:

• Implement tenancy checks, visits, and investigations to minimise unauthorised occupation and tenancy fraud, providing tenants with information and advice on services and changes affecting them.
• Accurately record all case work and communications, ensuring data integrity and timely input.
• Deliver customer-focused service, aiming to resolve issues at the first point of contact and maintaining high standards of tenant interaction.
• Follow established procedures for tenancy visits, ensuring compliance with policies and equalities standards.
• Provide timely management information and recommendations to the Project Manager on tenancy conditions, welfare concerns, and compliance issues.
• Undertake visits, including early mornings, evenings, and weekends, assessing risks and adhering to health and safety guidelines for home.

Required Skills & Qualifications:

• Experience in a role involving direct tenant interaction would be desirable but not essential, ideally within a local authority or housing context.
• Strong customer facing experience & customer service skills and the ability to work independently with minimal supervision.
• Knowledge of housing laws and tenancy agreements (training will be provided)
• Ability to work fully onsite face to face with tenants
• Multilingual abilities are advantageous but not essential.

How to apply:

To apply for the Tenancy Visiting Officer position, please submit your CV detailing your relevant experience