Repairs & Operations Manager

Our client is currently seeking an experienced Repairs & Operations Manager to oversee the delivery of responsive repairs and voids services across their social housing stock.

Key Responsibilities:

• Take charge of improving our services, identifying and mitigating budget risks, setting performance standards, and challenging performance shortfalls with pace and efficiency.
• Drive Service Improvements: Implement service improvement plans to enhance the quality of our responsive repairs and project delivery, creating a lasting impact on our residents' lives.

Desired Skills and Experience:

• Ability to engage, coach and motivate teams and set clear targets and expectations
• Demonstrable experience of leading and managing technical staff
• Experience of managing and controlling Mechanical and Electrical programmes and delivering successful outcomes
• Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives
• Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment
• Knowledge of relevant legislation and regulations pertaining to landlord asset activities.
• Passion for driving excellence in performance and delivering outstanding results.

Key Relationships:

• In this role, you will collaborate with senior-level consultants, contractors, officers, elected members, and third-party organisations to drive effective planning, exchange critical information, and ensure seamless service delivery.