Facilities Officer (Residential)

Facilities Officer (Residential)

• Hourly rate: £12.60 per hour PAYE
• Location: CM21
• Job Type: Part time - 3.5 days per week
• Temporary contract 1 month rolling

Join a team as a Facilities Officer (Residential), where you will oversee the safety, security, and management of the residential property. This role is essential in ensuring a secure, well-maintained, and welcoming environment for all residents, contractors, and visitors.

Day-to-day of the role:

• Act as a key-holder, ensuring the security of communal areas and facilities.
• Serve as the first point of contact for residents, contractors, and visitors, managing access to the building.
• Coordinate with contractors for repairs, maintenance, and servicing of communal areas and equipment.
• Facilitate access for utility companies for essential maintenance and servicing.
• Manage and monitor the laundry facilities and other communal areas.
• Address and facilitate resolution of complaints related to communal areas and facilities.
• Supervise cleaning staff to maintain property conditions and provide a welcoming environment.
• Advise tenants on rent account management and arrears.
• Conduct regular inspections to identify and resolve repair, maintenance, and security issues.
• Perform water testing and emergency equipment testing in communal areas in line with health and safety standards.
• Manage health and safety inspections and record outcomes.
• Provide cover as required and manage emergency situations outside of regular hours.

Required Skills & Qualifications:

• Strong customer service skills.
• Self-motivated with the ability to prioritise tasks and adapt to varying needs.
• Excellent communication skills, capable of adjusting communication style based on the audience.
• Experience working with older people or in a service-based role with the general public.
• Good understanding of diversity and equality issues.
• Knowledge of data protection and confidentiality requirements.
• Strong administrative and organisational skills.
• Proficient in IT (Word, Excel, Outlook, and in-house systems).
• Understanding of the housing/building management sector and health and safety management.
• Flexibility to cover out of hours emergencies and travel as required.

To apply for the Facilities Officer position, please submit your CV detailing your relevant experience.