Job Description
Housing and Tenancy Sustainment Officer - Homeless Accommodation
Location: Edinburgh City CentreJob Type: Full-time (37 hours per week)Contract: Temporary, with potential to become permanentSalary: £25,954 per annum
We are seeking a dedicated and proactive Housing and Tenancy Sustainment Officer to join our team. This role plays a vital part in working collaboratively with support colleagues to help licensees and tenants sustain their licences and tenancies, access services effectively, and address breaches of licence agreements or tenancies, including instances of antisocial behaviour.
This position is instrumental in maximising positive outcomes for tenants and directly supports the service'smission to transform lives.
Key Responsibilities
Tenancy and Housing Management
- Arrange move-in dates, complete sign-up processes, and ensure clients fully understand their rights and responsibilities.
- Carry out settling-in visits for new clients and coordinate ongoing residency audits in partnership with the Support Team.
- Provide intensive housing management and resettlement support in consultation with the Support & Resettlement Team.
- Offer guidance on utilities management and ensure compliance with health and safety standards.
Property and Compliance Management
- Conduct regular occupancy checks and address any unauthorised occupancy.
- Arrange and oversee property repairs, maintenance, and improvement works as required.
- Ensure properties meet health and safety and regulatory standards at all times.
Income and Financial Management
- Monitor rent payments and manage financial transactions to minimise arrears and maximise income collection.
Partnership Working and Client Support
- Liaise with statutory housing options teams to manage referrals and successful move-on outcomes.
- Provide clients with clear advice and support to navigate housing pathways and sustain tenancies.
- Manage and investigate reports of antisocial behaviour, taking appropriate action in line with policy and direction from the Service Manager or Management Team.
Service Improvement
- Promote and support client involvement in service development and feedback.
- Maintain up-to-date knowledge of housing options, access processes, and relevant legislation and guidance.
Skills and Experience Required
- Proven experience supporting individuals from diverse backgrounds, including those who may be vulnerable or present challenging behaviours.
- Strong understanding of housing-related support, tenancy sustainment, and issues relating to licence or tenancy breaches.
- Excellent verbal and written communication skills, with a good level of numerical ability.
- Ability to implement policies, procedures, and processes effectively, including risk management and health and safety responsibilities.
- Competent IT skills, including experience using Microsoft Office, email systems, and databases.
- Commitment to continuous professional development.
- Flexibility to work outside normal office hours when required.
Benefits
- Opportunity to work within a values-led, mission-driven organisation committed to transforming lives.
- Access to ongoing training and professional development opportunities.
- A varied and rewarding role with a direct, positive impact on individuals and the wider community
Please note: We cannot accept applications from candidates restricted to 20 hours nor looking for sponsorship
