Housing Allocations Officer - Hybrid

Housing Allocations Officer

Location: Hybrid - 1 day per week in the officeContract: Initially 3 months with a possibility of getting extended Basic DBS required

About the Role

We are looking for an experienced Housing Allocations Officer to join the busy Allocations & Housing Register team for a local authority in Berkshire. You'll play a key role in managing applications, supporting vulnerable residents, and ensuring our allocations follow both legislation and local policy.

This role is also part of a project to review and update the Housing Register, including re-banding eligible applicants and removing those who no longer qualify under revised criteria.

Key Responsibilities

• Assess and process new and existing Housing Register applications.
• Apply Housing Act 1996 Part 6 & Part 7 legislation accurately.
• Manage the allocations and nominations process in line with policy.
• Re-band eligible applicants and update records following policy changes.
• Remove and close applications that no longer meet qualifying criteria.
• Liaise with applicants, support services, and internal teams.
• Maintain accurate case notes and records using the Jigsaw Housing System.
• Provide excellent customer service to residents with complex needs.

What We're Looking For

• Experience in Housing Allocations, Housing Options, or homelessness services.
• Strong working knowledge of Housing Act 1996 Part 6 & 7.
• Confident using Jigsaw for case management (essential).
• Ability to assess eligibility, priority, and banding accurately.
• Excellent attention to detail and organisational skills.
• Clear written communication and ability to manage a busy caseload.

Have the expertise and experience?

APPLY NOW

Alternatively contact Muzna at Reed Reading Office