Customer Service Advisor

Job description

Job: Customer Service Operative

Location: Cheam

Salary: Starting at £26,000 (salary increase after 3 months)

My client is hiring for a full time, experienced Customer Service Operative covering domestic gas service contracts. The successful candidate will be responsible for delivering a great customer experience through a variety of customer contact channels (phone, email, live chat etc.). You will ensure customers and engineers receive a friendly, professional and consistently high-quality service helping to resolve various queries and get it right first time.

Responsibilities:

• Achieve exceptional standards of customer service and always deliver The Perfect Repair
• Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
• Plan engineers work
• Carry out engineer diary management
• Book service appointments
• Approve engineers timesheets
• Monitor and action escalation reports
• Support the gas department with administration tasks

Requirements:

• Must be able to work in a busy and high-pressured environment
• Must be able to handle challenging calls and remain calm under pressure
• Excellent communication skills at all levels (both written and verbal)
• Previous experience in a customer service/call centre role preferred
• Gas/Home maintenance experience preferred, but not essential
• Exceptional customer service skills
• Understanding delivery of best value and continuous improvement
• Good organisational skills