49 jobs found

Contact Centre Manager - Birmingham 40,000 annual salary Excellent opportunity to develop your career! 8:30am - 5.30pm (Monday - Friday) Are you an inspiring leader with a passion for driving sales success and enhancing customer experiences? If so, we invite you to bring your talents to our client, a dynamic organisation in the utilities sector. We're looking for a dedicated Contact Centre Manager to lead a vibrant contact centre team in Birmingham! What You'll Do: As our Contact Centre Manager, you'll take charge of the day-to-day operations of a busy contact centre, overseeing both inbound and outbound sales. Your leadership will ensure that every order is processed accurately and that our customers receive exceptional service with minimal wait times. Key responsibilities include : Team Leadership: Lead a diverse team of 17, including Sales Advisors, Team Leaders, and a Supervisor. Sales & Performance: Own and deliver on sales targets, revenue goals, and key performance indicators (KPIs). Customer Relations: Build strong, lasting relationships with our customers by understanding and addressing their needs. Operational Excellence: Oversee all aspects of contact centre operations, ensuring high service levels and efficient issue resolution. What We're Looking For: A Contact Centre Manager who is not just a number-cruncher but a motivator! If you thrive in a fast-paced environment and can inspire your team to achieve greatness, you'll be a perfect fit. Here are the key skills and experiences we're seeking: Proven experience in call centre, sales, or customer service management with a hands-on approach. Strong leadership, motivational, and organizational skills. Excellent communication and interpersonal abilities. A knack for problem-solving and decision-making. Why Join our Client? This is more than just a job; it's an opportunity to lead a high-performing sales team and make a tangible impact to their customers. You'll enjoy: A permanent contract with competitive benefits. A vibrant, supportive work environment where your contributions truly matter. Opportunities for professional development and career growth. Success in This Role Looks Like: Consistent achievement of sales and revenue targets. Enhanced conversion rates and improved customer retention. A high-performing, engaged sales team that feels valued and motivated. Streamlined, responsive contact centre operations that exceed customer expectations. Ready to Make Your Mark? If you're enthusiastic about driving sales success and want to lead a talented team in a thriving sector, we want to hear from you! Apply now to join our client as a Contact Centre Manager and help shape the future of their customer engagement! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Estate Agent Branch Manager £30,000 Basic Salary Company Car or Car Allowance £55,000+ OTE Uncapped Holiday Commission, 33 days Holiday + birthday off, Pension, Life Insurance, Private Healthcare, Company Rewards / Incentives, Progression, plus more Full UK driving license essential This is an exciting opportunity for a Top Class Estate Agent to develop their career with an established and successful independent Estate Agency. You will manage the day to day Estate Agency business working closely with staff to maximise income and profit from a range of products and services. You will need drive and determination to succeed in winning business and creating opportunity. Estate Agent Branch Manager - What's in it for you? A competitive salary package and benefits (see below) with uncapped rewards and a brilliant career path A company that values customers and colleagues alike (currently 4.5/5 on Trustpilot) A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+) A company that invests in its people from Day 1 with the best ongoing training and development Ongoing professional continuous development with like-minded people who are keen to share their experiences to help you be the very best you can be! A company that embraces change and moves with the times Exciting incentives and treats for award winners across the year Helping the community is high on our agenda and we definitely put our money where our mouths are! We have raised £millions over the years for many deserving causes and we even pay entrance fees for our colleagues who want to get involved with raising money for local or national charities Estate Agent Branch Manager - The Role: Our customer's experience starts with YOU! In providing that personal, professional estate agency expertise and advice, you help us make sure our customers get the best possible service at all times Managing your own business both in relation to profitability and business development Identifying new leads and generating new business to improve performance Motivate, inspire, and manage your team, running morning meetings and coaching sessions Successfully list a targeted number of properties, advising and helping our vendors sell their homes for the best price Keep abreast of current market conditions and have a good knowledge of your local market Work closely with your team and agreeing a suitable strategy to match up potential purchasers Estate Agent Branch Manager - What are we looking for in an individual? Ability to build great relationships and a fantastic record for turning valuations into listings and sales Drive, determination, pace, passion, and enthusiasm! Ambitious and self-motivated Getting stuck in and making things happen Our company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust, and respect. You too will need a great work ethic and matching values with heaps of positivity and energy If you have the skillset to take on this challenge, then please submit your application today! Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.

Estate Agency Branch Administrator £28,000 to £30,000 basic salary working Monday to Friday from 9.00am to 5.30pm. Car driver essential with use of pool car in the office as you will assist with the odd viewing. Applications will only be considered from candidates with current or previous experience working within the residential property sector as either a Secretary or Administrator in either residential sales, lettings or property management. Estate Agency Branch Administrator An independent Estate Agency, are now looking for an Estate Agency Branch Administrator to join the team. Estate Agency Branch Administrator The atmosphere in the office is extremely vibrant, with a large number of clients arriving at the office in person requiring a property viewing or needing assistance with a general enquiry. Meanwhile, the phones will be ringing with yet more enquiries. The pace is fast, yet every client enquiry needs to be dealt with professionally and compliantly. Estate Agency Branch Administrator Successful candidates will need to be very well organised and believe strongly in delivering a very high level of customer service on a consistent basis. You will require excellent working knowledge of MS packages such as Word, Excel & Outlook. Downloading pictures and floorplans, sorting out Energy Performance Certificates, GDPR. You will have impeccable attention to detail and be able to keep up to date with all evolving compliance matters. You must also enjoy dealing with a variety of people, as the role will likely include liaising with new clients and handling internet and telephone inquiries, as well as assisting the sales and lettings teams with applicant registration and supporting paperwork. Sales administration duties will include typing of property particulars, confirming sales in writing, updating window cards, typing valuation reports, accounting and other ad-hoc duties. Therefore excellent communication skills both electronically and verbally are essential. You will also assist in carrying out property viewings as and when required. Estate Agency Branch Administrator £28,000 to £30,000 basic salary working Monday to Friday from 9.00am to 5.30pm. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.

Position: Membership Advisor (within property lettings)Salary: £26,775Contract: PermanentLocation: Warwick CV34, hybrid based, 2 WFH, 3 in office. No flexibility on thatWorking Shifts: 9am-5pm Monday to Friday, 37 hours p/w This is a great opportunity for someone who perhaps is a Lettings Agent who is no longer interested in the Sales aspect of an agent role or someone who has come from an admin support role within Lettings Lettings Expert Membership Advisor duties include: Answering queries via telephone, providing support or signposting legal & compliance queries from members (1st point of call) Log accurate data and member discussions on the CRM system. Promote/signpost FAQs factsheets and legislation & policy guidance to members. Help review and complete existing legal documents and templates. Escalate legal queries where applicable Keep up to date with property policies & legislations and the general property industry The phonelines operate from 10am until 4pm to ensure that the advisors have time to do deal with any outstanding queries/admin duties, and of course to have that all important rest time from the phones, before and after their shift. Membership Advisor person specification: Excellent customer service skills, with eloquent communication skills Experience within Property Sales or Lettings or Legal is essential (someone who understands lettings legality and contracts). Please note that your application will not be considered if you don't have this experience Good researching skills and experience is a must Other essential skills and experience needed - Professional manner and clear communication skills Customer service experience Proficient Microsoft Office. Ability to work under pressure/in a fast paced environment Eager to self-develop to continue being the expert in your field The team are friendly, lively and social , so this would suit someone who is looking for a close knit team to work alongside. Our client offers: Onsite car park FREE courses after probation period (level 3 and 4 equivalent) 23 days holiday plus bank holidays, extended with length of service (up to 28 days holidays) Expensed Medical Care Apply today and a Reed representative will guide you through the next steps of your application. Interview process: 1st stage - Reed Interview 2nd stage - MS Teams call with client 3rd Stage - Face to face on site

NMS Recruit are seeking a Quantity Surveyor to move into a Senior Implementation Consultant role (Construction Software / Finance) . The role is ideal for quantity surveyors or finance/accounting professionals within the construction industry who are looking to step into a new challenge working with a growing and personable financial software business. Job PurposeTo help UK construction businesses deliver projects more smoothly and predictably-and help the team to grow while doing it. You will lead technology change that improves finance and support the digital transformation of construction, partnering with commercial, site and finance teams. As a team lead you will set the tone for delivery excellence: coaching junior consultants, shaping ways of working, and building a supportive, high-trust environment. Training provided on Sage Intacct Construction (no prior Intacct experience required).ResponsibilitiesChange Leadership & Stakeholder Management Lead stakeholders through change-mapping current vs future processes, building buy-in, and guiding teams through adoption. Facilitate clear decision-making across commercial, finance, operations and site leadership. Plan communications and training tailored to different audiences (project accountants, QSs, site managers, finance teams). Project & Delivery Management Own end-to-end delivery: scoping, solution design, configuration, testing, training, go-live and hypercare. Run effective project rhythms (kick-offs, show-and-tells, risk reviews), manage RAID logs, and keep delivery on time and on budget. Build practical dashboards and reporting that support confident, day-to-day decision-making. Customer Success & Advisory Act as a trusted advisor on project accounting, subcontractor management, procurement, valuations and contract administration. Translate real-world construction needs into robust system designs and simple, usable workflows. Measure outcomes (adoption, cycle times, reporting accuracy) and iterate to deliver lasting results. Technical Oversight (no prior Intacct required) Guide configuration across core areas (projects/job costing, contracts, purchasing, AP/AR, time & expenses, cash management). Oversee data migration (job histories, subcontractors, suppliers, valuations, retentions, contracts) with a focus on integrity and reconciliation. Coordinate integrations with common UK construction tools (e.g., Procore, Autodesk/Build, Eque2, COINS-adjacent, field time-tracking, AP automation). Be hands-on when needed-carry out configuration and data migration tasks to unblock the team and keep delivery moving. Training provided on Sage Intacct Construction and support certification once onboard. People Leadership, Practice & Community Direct line management for junior consultants (typically 1-3): run regular 1:1s, set objectives, coach on delivery, complete performance reviews, and support wellbeing. Mentor across the wider team and contribute to playbooks, templates and training. Conduct value-led demos and discovery; shape statements of work and estimates; contribute to presales and marketing content. Present at customer forums and collaborate with partners. Essential Experience Knowledge of UK construction accounting and commercial processes (CIS, valuations, applications for payment, retentions, variations, WIP, subcontractor management). Strong change management skills: stakeholder engagement, communications planning, training and adoption. Confident project management: scoped delivery, budgeting, RAID, and clear status reporting across multiple projects. Ability to turn operational needs into clear, usable system designs and reports. Excellent communication, facilitation and documentation skills; comfortable with executives and site teams alike. Collaborative mindset with a passion for customer success and measurable outcomes. Nice to have Experience line-managing junior consultants or coaching/mentoring with readiness to hold direct reports. Proven experience implementing construction-related software (ERP/finance, project controls, cost management, or field/project management). Experience with integrations between finance/ERP and field/project tools. Exposure to UK GAAP, HMRC reporting and MTD. Prior work with Sage Intacct Construction Benefit Up to £60,000 DOE Remote working with occasional client site visits 23 days annual leave (increasing with service). Early finish twice a month. Birthday and personal day off. Pension, healthcare cash plan, EAP, life insurance, flu jabs. Paid volunteering time and company events. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us .

Executive Enquiries Advisor x2 Pay: 14.34 PAYE per hour Job Type: Temporary (until September 2026) Location: Pitsea, SS13 Role Overview We are recruiting for two Executive Enquiries Advisors to support within a Contact Centre & Complaints environment. This role is responsible for managing high-level, escalated complaints and enquiries received via senior channels such as the CEO's office, MPs, and Councillors, ensuring resolution is handled efficiently and in line with industry regulations. Day-to-Day Responsibilities Manage and respond to escalated complaints and enquiries from senior channels including CEO office, MPs, and Councillors Ensure all cases are handled in line with the Housing Ombudsman Complaint Handling Code Work closely with internal teams to gather relevant information and provide accurate, timely responses Maintain clear and accurate records of all interactions to ensure accountability and transparency Monitor and meet SLA requirements, ensuring prompt response and resolution times Provide feedback to senior stakeholders on complaint trends to support continuous service improvement Deliver high-quality resolutions with a focus on customer satisfaction and first contact resolution Required Skills & Experience Proven experience in a similar role within a contact centre or customer service environment Experience within social housing or a public sector setting (desirable) Strong working knowledge of the Housing Ombudsman Complaint Handling Code Excellent verbal and written communication skills across multiple channels Strong organisational and time management skills, with the ability to manage competing priorities Experience using CRM systems and contact centre platforms (e.g., Genesys) Ability to work in fast-paced, dynamic environments while maintaining attention to detail Demonstrable experience in a wellbeing-focused or customer-centric setting Personal Attributes Customer-focused with a passion for delivering excellent service Resilient and calm under pressure, particularly when managing complex or escalated cases Adaptable and flexible in approach to changing priorities Proactive in identifying service improvements and contributing to team success To apply for the Executive Enquiries Advisor position, please submit your CV detailing your relevant experience

Summary of Role As an Apprentice Health & Safety Advisor, you'll gain hands-on experience while learning from our experienced team, developing the skills and knowledge to build a successful career in health and safety. This apprenticeship provides an excellent opportunity to develop a rewarding career in health and safety while earning a recognised qualification. You'll receive structured training, mentorship from experienced professionals, and practical experience across diverse sites and projects. What you will be doing Supporting health and safety compliance audits and inspections at company and customer premises learning how to assess workplace safety, identify risks, and ensure compliance with relevant processes, procedures, and regulatory standards. Assist with the investigation of incidents, near misses, and customer complaints in accordance with company processes developing your analytical skills by helping to identify root causes and contributing to corrective action plans. Support the maintenance, development, and implementation of Hall & Kay Fire Services' standard operating processes and procedures. You'll contribute to ensuring their continued effectiveness and learn how health and safety systems operate in practice. Working alongside managers and site contacts to discuss audit findings and assist with implementing corrective actions building your communication skills by liaising with client sites regarding inspections and meetings as required. Learn about third-party certification requirements by supporting audits and liaising with certification bodies. You'll gain insight into accreditation processes and help develop practical solutions where requirements and business needs intersect. Contribute to developing an effective audit and inspection programme while building your technical expertise and professional competence through structured learning and real-world application. Desired Skills, Qualities, and Experience (all essential): Minimum of 5 GCSEs at grade 4 or above. A grade 5 in Science is required for this role. Competent written and verbal communication skills with the ability to interact professionally with clients and colleagues at all levels. Good attention to detail and ability to produce accurate written reports. Proactive approach with problem-solving mindset. Willingness to learn and develop technical health and safety knowledge. Ability to work independently once trained, using your own initiative. Flexibility to travel regularly across the UK to attend Hall & Kay sites. Positive, professional attitude and commitment to representing the company image through excellent conduct. A genuine interest in developing a career in health and safety within the construction/sprinkler industry. What you can expect in return Salary £22,000 per annum 25 days holiday plus bank holidays and option to buy 5 days Contributory company pension scheme Life Assurance 36.5 hours per week (Monday to Thursday 8 40, Friday 8.45 4pm) About the apprenticeship You will be studying towards a Safety, Health & Environment Level 3 Apprenticeship. The course is being offered via online learning delivery, When not studying, you will work alongside our experienced Project Managers delivering a real project engineering role. You may be expected to travel to different sites within a geographical region. You will need to manage your time and commitments well to ensure that you are able to complete your assignments whilst delivering a highly valued role. In addition to developing your core skills, you will be expected to support and carry out additional activities across our projects and service delivery. This may include project site assessments, supporting project documentation, assisting with technical surveys, and contributing to project planning and coordination activities. These responsibilities will provide valuable hands-on experience across the full spectrum of project delivery while contributing to overall project success and will complement your technical development as you progress through the apprenticeship program Important Information: GRADES: You will be required to provide your GCSE Grades prior to selection for the Assessment Centre & Interview The assessment centre for this programme will take place on Monday 22nd June or Tuesday 23rd June in London Role Start Date: September 2026 Note: You may be required to complete a DBS check, at either basic or enhanced level, depending on the location you will be working in. We are excited to open applications for our 2026 Apprenticeship program. If you re looking to start your career, Hall & Kay is the perfect professional home. At Hall & Kay and JLL, you ll have a chance to innovate with the world s leading businesses, put that expertise into action on landmark projects, and work on game-changing facilities and maintenance initiatives. You ll also make long-lasting professional connections through sharing different perspectives, and you ll be inspired by the best. We re focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at Hall & Kay and JLL!

Are you a Facilities Management professional, seeking your next career move in a Team Leader capacity? My client has an immediate opportunity for a Facilities Team Leader to join their Workplace Solutions Team on a permanent basis. Based in Berkshire with travel into West London, the successful applicant will deliver facilities services to corporate estate and premises, ensuring workplaces support creating a great colleague working environment. Requirements: Provide day to day proactive and reactive FM services for our workplace ecosystem including owned and leased sites, touchdown spaces (where applicable). Support the implementation of modern ways of working, space planning & utilisation and new central service enabling colleagues in how & where they work Support implementing improvements to FM services as well as larger workplace projects (e.g. refurbs, asset replacements, office moves, new tech). Lead and develop the Colleague advisor team, cleaner and caretaker roles ensuring regular 121s, development plans, team s meetings. Ensure adequate coverage across the geography, resilience plans and training compliance Ensure the legal compliance of the building including all H&S elements, the Incident Response Team, Fire Risk Assessments (FRA s). Lead the delivery of colleague requirements for how/where they work, by delivering great customer service. Responsible for the Workplace Solutions Helpdesk; actioning calls & requests; and updating the Helpdesk complying with SLAs to our colleagues. Oversight of the opening, closing and security of the buildings, including OOH incident coordination in relation to the corporate estate. Responsible for a formal weekly building inspection to ensure proactive monitoring of the condition of our workplaces, create action/improvement plans and commissioning rectification work as necessary. Day to day contractor management, including internal cleaners and caretakers as required (dependant on specific post and location). Oversight of the stationery, office supplies, cleaning and kitchen stock levels. Support the move to a paperless office identifying archiving and digitising processes for our colleagues. Ensure the safety and wellbeing of people working within our commercial offices, premises working with our colleagues in Health & Safety and Asset Management to deliver consistently and collaboratively. Carry out purchasing and invoicing processes in a timely and accurate manner, identify possible areas for savings and efficiency. Understand and comply with Financial and Procurement regulations Requirements: Proven track record in managing people with different needs located in multiple locations across the geography of the organisation. Working knowledge of Microsoft Office packages including Outlook, Word & Excel IT and computer skills Proactive works on own initiative, able to prioritise workload and work well under pressure often producing outputs to tight deadlines. First Aider and Fire Warden trained (Desirable but training can be given). IOSH Managing Safely (Desirable but training can be given). Full driving licence with own To apply, please attach a copy of you CV

Senior / Associate Building Surveyor Senior / Associate Building Surveyor MRICS / Manchester. Our client are a multi-disciplinary Built Environment Consultancy providing high class services in surveying, engineering, project management, cost consultancy, compliance and fire safety throughout England, Wales and Scotland. Providing fire engineering, building surveying, cost consultancy and project management services across multiple sectors, and we are one of the leading firms dealing with high-risk buildings in residential, mixed use, university and college sectors, including student accommodation. Thier ethos has created a culture where a happy team can grow personally and professionally with contribution and achievement being recognised and rewarded. The flexible, approachable yet professional style promotes effective communication and encourages creativity throughout all our projects and instructions and supports the excellent, long-standing relationships have been built with clients. The vision is to become the number one customer experience service provider in the UK Built Environment sector. The Role We are looking for a talented and skilled Chartered senior surveyor professional to work across both the advisory and consultant side, and the more project driven parts of our business. There is likely to be a project bias with the expectation that the candidate will be responsible for a number of projects, acting either as the contract administrator or as a lead consultant / project manager. The consultant and advisory work will include core building surveying functions such as defects diagnosis, planned maintenance programming, landlord and tenant matters, reinstatement cost assessments, party wall and general advice. It is possible that a suitably qualified and experienced quantity surveyor might fit the bill, particularly where a lack of experience in non-project building surveying skills is offset by project management/cost, and contract knowledge. The projects are likely to range in value from circa £500K up to circa £10m. Typical projects include exterior renovation contracts, internal common parts and design work, private refurbishment projects and major façade remediation schemes. Knowledge and experience of the JCT suite of contracts is an absolute must. Knowledge of other contracts, such as NEC, would be helpful, and experience in a range of procurement routes and forms of contract is expected. The ability to lead a project team effectively is also a prerequisite. The candidate will be self-motivated, efficient and organised in equal measure, and an all-round high achiever. Opportunities will exist for the successful candidate s progression as the company continues to grow, subject to performance and contribution. Location & Flexible Working The role is intended to have a bias towards the North West and North East and in part the Midlands. The successful candidate will operate out of our Manchester office. The role will require site inspections and meetings and so we fully anticipate a hybrid combination of in-office and remote working. Candidate Requirements The successful candidate will be expected to meet the following criteria. • Qualifications: Degree educated with a relevant building surveying qualification. • RICS accredited qualification preferred; candidates willing to work towards RICS accreditation will be considered. • Experience: Minimum 5 years post-qualification experience in building surveying with demonstrable experience across residential, commercial and refurbishment projects. • Communication: Clear, confident written and verbal communication with clients, contractors and project teams. • Personal attributes: Organised, proactive, commercially aware and able to prioritise competing demands. The Package Competitive salary (dependent upon experience). Bonus. Pension. Private healthcare. Gym membership. CPD, training & career progression. 25 days holiday plus period between Christmas & New Year. For futher inforamtion and a confidential discussion, please contact Danny on (phone number removed) / (url removed)

Quantity Surveyor / Employers Agent Social Housing & Residential Build Markets £70k-£80k based on Experience + £6k Car Allowance + Discretionary Bonus + Private Health Care Based Stamford, with Hybrid Working 5D are delighted to be working exclusively with established land brokers, and development advisors. They are specialists in identifying and brokering deals for residential and social housing developments for a variety of investors including housing associations, pension funds, to house builders & high net worth individuals. They have been instructed to take on the role of Employers Agent and Managing Agent on a variety of new sites, with between 30 and 80 units on each. Working closely with the director, you will be responsible for being the link between the principal contractors, the housing associations, any other critical suppliers in the process. What the Role will Involve: The successful candidate will assume responsibility for the site as soon as the site has been purchased, with this role having responsibility for pre and post contract phases, and will involve: Act as Employer s Agent on live social housing and residential developments from initial appointment through to practical completion. Manage pre- and post-contract stages: cost planning, build contract negotiation, construction programmes and reporting. Prepare and review Employers Requirements, development agreements, and funding drawdowns. Assist in communications between client, contractor, and design teams. Oversee progress, change control, and financial management across multiple sites. Ensuring sub-contractor weekly and monthly applications for payment are analysed, checked and interim payments are prepared for approval in line with Authorisation Levels and Commercial Procedure. Attending site meetings with customers and contractors. Support and contribute to the integration of AI-driven monitoring and reporting tools as part of the forward-thinking service model. What we are looking for in the Successful Candidate: 5 years experience as a QS or similar role. An MRCIS accredited degree or qualification would be advantageous. Experience as a QS & EA on residential developments. Contractual expert JCT design and build contracts. Project management skills managing and chasing a variety of external stakeholders. Confident communicator from site teams through to directors of large investment funds. What we Can offer the successful Candidate: A potentially career-defining opportunity to join a business right at the start of its growth curve. Usual perks car allowance, hybrid working, health care, 25 days holiday, pension etc. Discretionary bonus paid on the profitability of the company. Unfortunately, sponsorship cannot be offered for this role.

Health and Safety Consultant Location : Homebased - UK-Wide Travel Salary : Up to £49k + up to £20k commission and up to £10k bonus Contract Type : Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-Time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources! Why Do We Want You Phoenix Health and Safety, part of Wilmington Plc, are looking for a Health and Safety Consultant to provide expert consultancy to SME clients. You will deliver clear, practical, and legally compliant guidance that reduces risk and enhances operational safety. The successful candidate will combine strong technical expertise, exceptional client-facing skills, and sound commercial judgement to ensure client satisfaction, support contract retention, and identify opportunities for additional advisory services. Please note : To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: Carrying out H&S reviews (on-site or remotely), assessing clients against UK legislation and guidance to identify compliance gaps and improvements. Producing clear, concise reports and action plans with practical, proportionate recommendations suitable for SMEs. Maintaining accurate records of findings, discussions and agreed actions to support a robust audit trail. Building strong relationships with stakeholders at all levels, explaining legal duties and risk clearly and managing expectations with professionalism. Identifying opportunities for additional support (e.g. consultancy, training, specialist assessments) and collaborate with internal teams to enhance client outcomes and retention. Delivering work in line with company processes and quality standards, ensuring accuracy and consistency in all outputs. Participating in continuous professional development, coaching and quality reviews to maintain and improve technical capability. Escalating serious risks or safeguarding concerns promptly through the appropriate channels. What s the Best Thing About This Role You will have the opportunity to work directly with SMEs, providing practical health and safety solutions that make a real difference, while developing your own consultancy expertise within a supportive and flexible environment. What s the Most Challenging Thing About This Role Balancing multiple client engagements, ensuring high-quality, compliant outputs, and effectively communicating complex health and safety requirements in an understandable and actionable way. To be successful in this role, you must have/be: Minimum Level 3 H&S qualification (e.g., NEBOSH General Certificate or equivalent). TechIOSH status (or clear evidence you're eligible and actively working towards it). Sound working knowledge of UK H&S legislation and how to apply it proportionately in SME environments. Proven client-facing experience with exemplary communication and people skills. Strong commercial awareness, including the ability to recognise client needs, articulate value, and contribute to service growth in an ethical manner. High standard of written English with the ability to produce clear and structured outputs. Strong planning and time management skills; able to manage a schedule of client delivery and admin/record-keeping effectively. Competent IT user (CRM/workflow tools, document templates, Microsoft 365) and comfortable adopting new tools. Full UK driving licence and willingness to travel (where on-site delivery is required). To be successful in this role, it would be great if you have: GradIOSH (or working towards) and/or higher-level H&S qualifications (e.g., NEBOSH Diploma, NCRQ, BSc/Grad Dip). Experience delivering compliance reviews, audits, or consultancy services across varied sectors. General workplace fire safety knowledge or experience. Experience supporting development of client documentation (policies, risk assessment suites, SOPs) and implementing practical action plans. Experience delivering training e.g. toolbox talks, workshops, leadership briefings. Familiarity with HSE management models (e.g., HSG65/PDCA) and applying them in real-world SME environments. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team! Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!

Position: Property Lettings Membership Advisor (within property lettings) Salary: 26,775 Contract: Permanent Location: Warwick CV34, hybrid based, 2 WFH, 3 in office. No flexibility on that Working Shifts: 9am-5pm Monday to Friday, 37 hours p/w Membership Advisor duties include: Answering queries via telephone, providing support or signposting legal & compliance queries from members (1st point of call) Log accurate data and member discussions on the CRM system. Promote/signpost FAQs factsheets and legislation & policy guidance to members. Help review and complete existing legal documents and templates. Escalate legal queries where applicable Keep up to date with property policies & legislations and the general property industry The phonelines operate from 09.30am until 4.30pm to ensure that the advisors have time to do deal with any outstanding queries/admin duties, and of course to have that all important rest time from the phones, before and after their shift. Membership Advisor person specification: Excellent customer service skills, with eloquent communication skills Experience within Property Sales or Lettings or Legal is essential (someone who understands lettings legality and contracts) Good researching skills and experience is a must Other essential skills and experience needed - Professional manner and clear communication skills Customer service experience Proficient Microsoft Office. Ability to work under pressure/in a fast paced environment Eager to self-develop to continue being the expert in your field The team are friendly, lively and social , so this would suit someone who is looking for a close knit team to work alongside. Our client offers: Onsite car park FREE courses after probation period (level 3 and 4 equivalent) 23 days holiday plus bank holidays, extended with length of service (up to 28 days holidays) Expensed Medical Care Apply today and a Reed representative will guide you through the next steps of your application. Interview process: 1st stage - Reed Interview 2nd stage - MS Teams call with client 3rd Stage - Face to face on site

Murphy is recruiting for a Environmental Advisor or Senior Environmental Advisor to work with Energy at Uxbridge Moor. Our business is well-known for its extensive in-house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever-changing markets and demands. Today we support groundbreaking transmission and distribution projects in four countries - ensuring their energy security for decades to come. We offer a wide range of services including design, construction and commissioning. We deliver Engineering, Procurement & Construction (EPC) projects serving both regulated and private customers along with technical and engineering solutions within the conventional power and energy transition markets. Our continual drive to innovate, while encouraging sustainability, ensures we remain at the forefront of the industry, and is demonstrated in our long-standing relationships with major energy providers in multiple countries. A day in the life of a Murphy Environmental Advisor or Senior Enviormental Advisor Establish and promote best practice in environmental and sustainability matters in conjunction with the SHES function. Carry out regular inspections of sites and workplaces to determine whether work is being carried out in accordance with Company Policy, Procedures, and the relevant Statutory Provisions Carry out incident investigations in accordance with the Company procedure and, analysing all data, making recommendations to avoid any reoccurrences. Collate Business / Contract environmental and sustainability statistics in a timely manner and submit to SHES Management & SHES function for reporting purposes. Review Environmental information to identify trends and areas for improvement Develop and implement Environment & Sustainability campaigns and improvement plans in agreement with the SHES Management Advise and support project teams with managing their environmental and sustainability responsibilities. Provide advice, support, and assistance to all project personnel to enable them to manage their environmental responsibilities. Identify significant Environmental issues for the project and help set-up projects to include appropriate controls. Identify Environmental & Ecology consents / permits or exemptions that are required and ensure they are obtained. Maintain records as necessary to ensure compliance with Legislation, Company procedures and Contract Requirements Working in a small team of environmental specialists and liaising with third-party environment and ecology consultants Working and sharing best practices with an ever-growing E&S function Still interested, does this sound like you? Experience in an Environmental Advisory role Qualified with an Environmental Degree Working knowledge of application of environmental law in the construction industry Understanding of practical environmental risk mitigation on significant construction projects such as: Ecological mitigation Consents, licencing and DCO/TCPA planning discharge experience Water management and pollution prevention Biodiversity Net Gain Waste management Statutory nuisance Contaminated land Construction/Infrastructure experience Associate ISEP membership working towards PISEP is desirable (we can support this transition) Knowledge of 14001 standards

Murphy is recruiting for a Senior Environmental Advisor Or Environmental Advisor to work with Energy on Peterborough Compressor Station. Our business is well-known for its extensive in-house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever-changing markets and demands. Today we support groundbreaking transmission and distribution projects in four countries - ensuring their energy security for decades to come. We offer a wide range of services including design, construction and commissioning. We deliver Engineering, Procurement & Construction (EPC) projects serving both regulated and private customers along with technical and engineering solutions within the conventional power and energy transition markets. Our continual drive to innovate, while encouraging sustainability, ensures we remain at the forefront of the industry, and is demonstrated in our long-standing relationships with major energy providers in multiple countries. A day in the life of a Murphy Environmental Advisor or Senior Enviormental Advisor Establish and promote best practice in environmental and sustainability matters in conjunction with the SHES function. Carry out regular inspections of sites and workplaces to determine whether work is being carried out in accordance with Company Policy, Procedures, and the relevant Statutory Provisions Carry out incident investigations in accordance with the Company procedure and, analysing all data, making recommendations to avoid any reoccurrences. Collate Business / Contract environmental and sustainability statistics in a timely manner and submit to SHES Management & SHES function for reporting purposes. Review Environmental information to identify trends and areas for improvement Develop and implement Environment & Sustainability campaigns and improvement plans in agreement with the SHES Management Advise and support project teams with managing their environmental and sustainability responsibilities. Provide advice, support, and assistance to all project personnel to enable them to manage their environmental responsibilities. Identify significant Environmental issues for the project and help set-up projects to include appropriate controls. Identify Environmental & Ecology consents / permits or exemptions that are required and ensure they are obtained. Maintain records as necessary to ensure compliance with Legislation, Company procedures and Contract Requirements Working in a small team of environmental specialists and liaising with third-party environment and ecology consultants Working and sharing best practices with an ever-growing E&S function Still interested, does this sound like you? Experience in an Environmental Advisory role Qualified with an Environmental Degree Working knowledge of application of environmental law in the construction industry Understanding of practical environmental risk mitigation on significant construction projects such as: Ecological mitigation Consents, licencing and DCO/TCPA planning discharge experience Water management and pollution prevention Biodiversity Net Gain Waste management Statutory nuisance Contaminated land Construction/Infrastructure experience Associate ISEP membership working towards PISEP is desirable (we can support this transition) Knowledge of 14001 standards

Listings Manager North Essex 45,000 - 50,000 OTE + Car Allowance An Exciting Opportunity Within a Leading Estate Agency We are seeking an ambitious and experienced Listings Manager to join our successful North Essex team. This is an excellent opportunity for a proven valuer with a strong track record of winning instructions and building lasting client relationships. If you're looking to take the next step in your estate agency career, we offer a clear pathway for progression through a structured development and management programme. We believe our people are at the heart of our success. That's why we invest heavily in training, development, and employee wellbeing, providing genuine opportunities for career growth within a supportive and rewarding environment. Salary & Benefits 45,000 - 50,000 OTE (depending on experience) Car Allowance Structured Career Progression Comprehensive Training & Development Programme Quarterly Incentives & Competitions Pension Scheme Health & Wellbeing Support Enhanced Holiday Allowance Additional Holiday Rewards for Performance & Length of Service Birthday Day Off Monthly Team Rewards & Recognition Programme The Role As a Listings Manager, you will play a key role in driving new business growth by securing instructions, conducting market appraisals, and building strong relationships with vendors and buyers. You will be responsible for generating valuation opportunities, converting appraisals into instructions, and ensuring clients receive exceptional service throughout the sales process. This role is ideal for a highly motivated property professional who thrives in a target-driven environment and is passionate about delivering results. Key Responsibilities Conduct property valuations and market appraisals across the local area. Win new instructions and consistently achieve branch listing targets. Build and maintain strong relationships with vendors, buyers, and prospective clients. Generate new business opportunities through networking, referrals, canvassing, and database management. Accompany prospective buyers on property viewings where required. Negotiate offers and support clients throughout the sales process. Work closely with Sales Negotiators and Sales Progressors to ensure transactions progress smoothly. Maintain regular communication with vendors, providing feedback, market updates, and professional advice. Collaborate with Mortgage & Protection Advisors and Lettings teams to maximise cross-selling opportunities. Ensure all activities comply with relevant legislation and company procedures. Maintain accurate records using CRM and property management systems. About You The successful candidate will be a confident and experienced property professional with a proven ability to win business and build strong client relationships. Essential Requirements Minimum 24 months' experience within residential estate agency. Proven track record of carrying out valuations and winning instructions. Strong knowledge of the local property market. Full UK Driving Licence and access to a vehicle. Highly self-motivated, target-driven, and commercially aware. Excellent communication, negotiation, and interpersonal skills. Professional, personable, and customer-focused approach. Strong organisational skills with the ability to manage a busy workload. Good IT skills and confidence using CRM and property software systems. Desirable Experience mentoring or supporting junior team members. Previous experience as a Senior Negotiator, Valuer, Lister, or Assistant Branch Manager. Ambition to progress into future management opportunities. Why Join Us? This is a fantastic opportunity to join a growing and ambitious business that rewards success, supports career development, and provides a platform for long-term progression within the property industry. If you have a passion for property, enjoy building client relationships, and have a proven ability to win instructions, we'd love to hear from you.

Enjoy flexible and agile working with this permanent position based in Ashington as a Health and Safety Adviser. This role offers you the chance to conduct Health and Safety audits. You will be working for one of the North East's largest housing providers, committed to creating safe environments for colleagues, customers and contractors while delivering excellent housing services. As the Health and Safety Adviser, you will be: Conducting health and safety audits and investigations. Providing advice and guidance across the business. Reviewing risk assessments and maintaining action plans. Supporting health and safety training initiatives. Promoting a positive safety culture across the organisation. Health and Safety Adviser qualifications / experience: NEBOSH General Certificate. Proven Health and Safety experience. Audit and investigation experience. Full UK driving licence and access to a vehicle. As the Health and Safety Adviser, you will receive: 42,000 - 43,000 Company car Hybrid working with up to 2 days from home. 28 days annual leave plus bank holidays. Health cash plan and retail discounts. Generous pension and life assurance. If this sounds like something you would be interested in, apply now, or call Lexie on (phone number removed)

Murphy is recruiting for a SHES Advisor to work with Energy on Hackney Waltham Cross Upgrade Project. Our business is well-known for its extensive in-house expertise, experience, and continuous drive to innovate within the industry to create added value for all our customers. Throughout our history we have strived to challenge the norm and incorporate a wide range of new technologies and capabilities to ensure we meet the ever-changing markets and demands. Today we support groundbreaking transmission and distribution projects in four countries - ensuring their energy security for decades to come. We offer a wide range of services including design, construction and commissioning. We deliver Engineering, Procurement & Construction (EPC) projects serving both regulated and private customers along with technical and engineering solutions within the conventional power and energy transition markets. Our continual drive to innovate, while encouraging sustainability, ensures we remain at the forefront of the industry, and is demonstrated in our long-standing relationships with major energy providers in multiple countries. A day in the life of a Murphy SHES Advisor: Advise and aid Managers and Supervisors to discharge their Health & Safety responsibilities towards employees as defined by Legislation and Company procedure Ensure that all personnel are aware of their statutory duties and responsibilities, and to provide advice as and when required Aid management teams to ensure compliance with all requirements stipulated in the SHESQ Plans. Carry out accident/incident investigations in accordance with the Company procedure and, analysing all data, making recommendations to avoid any reoccurrences Manage and collate the data on SHESQ related issues to find areas for continuous improvement through trends and data analysis Assist and manage the audit programme; carry out audits when required Participate in working groups / forums as required Participate in the work of committees and joint consultations affecting the workforce as required Monitoring of equipment Implement Best Practice and actively seeking innovations to introduce into the Business Unit Still interested, does this sound like you? Previous experience within a SHES Advisor, Health & Safety, or similar position. Experience on Civil Engineering / Construction Projects. SHES Membership i.e. NEBOSH qualified Solid understanding of the requirements of the ISO 9001, 14001 and BS OHSAS 18001 standards

Head of Operations Spider is advertising on behalf of a specialist professional services business seeking a Head of Operations to join their office-based team on a full-time, permanent basis in Mid Suffolk. Fantastic company benefits include: Competitive Salary:£45,000 - £50,000 per annum, depending on experience Holiday: 25 days annual leave + bank holidays Additional: Team performance related bonus and enhanced pension About the role: This is a newly created role with a clear focus on supporting the future growth and development of the business. Working closely with the Founder and wider leadership team, you will become a trusted right-hand person to a creative and entrepreneurial founder, helping to turn strategic ideas into operational success. As Head of Operations , you will take ownership of the day-to-day running of the business, ensuring operational excellence across client services, finance, HR, systems, compliance and team performance. You'll thrive in a high-pressure but informal environment, balancing commercial priorities with exceptional client service while helping to drive a growing and ambitious organisation. Key Duties include: Lead the day-to-day delivery and continuous improvement of service operations, ensuring efficient, high-quality service across all client groups. Oversee business systems, IT infrastructure, CRM platforms, and operational processes, ensuring they remain effective, scalable, and fit for purpose. Support the Founder by managing operational activities, contributing to strategic planning, business growth, pricing strategies, and profitability objectives. Lead recruitment, HR processes, performance management, staff development, training, and the implementation of KPIs and operational performance measures. Drive operational efficiencies, automation initiatives, service enhancements, and expansion into new markets and service areas. Maintain exceptional service standards for high-profile clients, while building and managing relationships with key industry stakeholders and representing the business at industry events. Ensure compliance with regulatory requirements, documentation standards, audit readiness, and risk management processes across the organisation. Support the Founder in looking for opportunities for business development. About you As Head of Operations , you will bring significant senior leadership experience gained within a professional service, advisory, travel, creative or similarly client-focused environment. You will have a strong understanding of business operations, finance, HR and customer service, with a proven ability to lead teams, improve processes and manage high-volume, time-sensitive workloads. Commercially minded and strategically aware, you will constantly look for opportunities to improve performance, increase efficiency and maximise profitability. You will be comfortable supporting and constructively challenging senior stakeholders where required, bringing fresh ideas and a solutions-focused approach. Highly organised and analytical, you will possess excellent communication and stakeholder management skills, with the ability to build strong relationships at all levels internally and externally. You will be a positive, ambitious and exceptionally charismatic leader who remains calm under pressure and enjoys working within a fast-paced, entrepreneurial environment. A passion for the creative arts and wider cultural sector would be highly advantageous. Due to the location of the office, a full driving licence and access to your own vehicle will be required. About them: This is a unique opportunity to join a growing specialist professional services business at an exciting stage of its development. As a newly created role, the position offers significant scope to shape operations, influence future growth and play a key part in the long-term success of the organisation. You will work alongside an established leadership team in a flexible, collaborative and informal environment where initiative, innovation and commercial thinking are genuinely valued. If you have the relevant skills and experience for this Head of Operations role and would like to be considered, please apply by forwarding an up-to-date CV, including a covering letter as the first page of your CV , as to why you feel you are the best candidate for this role. We look forward to hearing from you. Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. You may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondence on receipt of your application.

Head of Operations Spider is advertising on behalf of a specialist professional services business seeking a Head of Operations to join their office-based team on a full-time, permanent basis in Mid Suffolk. Fantastic company benefits include: Competitive Salary:£45,000 - £50,000 per annum, depending on experience Holiday: 25 days annual leave + bank holidays Additional: Team performance related bonus and enhanced pension About the role: This is a newly created role with a clear focus on supporting the future growth and development of the business. Working closely with the Founder and wider leadership team, you will become a trusted right-hand person to a creative and entrepreneurial founder, helping to turn strategic ideas into operational success. As Head of Operations , you will take ownership of the day-to-day running of the business, ensuring operational excellence across client services, finance, HR, systems, compliance and team performance. You'll thrive in a high-pressure but informal environment, balancing commercial priorities with exceptional client service while helping to drive a growing and ambitious organisation. Key Duties include: Lead the day-to-day delivery and continuous improvement of service operations, ensuring efficient, high-quality service across all client groups. Oversee business systems, IT infrastructure, CRM platforms, and operational processes, ensuring they remain effective, scalable, and fit for purpose. Support the Founder by managing operational activities, contributing to strategic planning, business growth, pricing strategies, and profitability objectives. Lead recruitment, HR processes, performance management, staff development, training, and the implementation of KPIs and operational performance measures. Drive operational efficiencies, automation initiatives, service enhancements, and expansion into new markets and service areas. Maintain exceptional service standards for high-profile clients, while building and managing relationships with key industry stakeholders and representing the business at industry events. Ensure compliance with regulatory requirements, documentation standards, audit readiness, and risk management processes across the organisation. Support the Founder in looking for opportunities for business development. About you As Head of Operations , you will bring significant senior leadership experience gained within a professional service, advisory, travel, creative or similarly client-focused environment. You will have a strong understanding of business operations, finance, HR and customer service, with a proven ability to lead teams, improve processes and manage high-volume, time-sensitive workloads. Commercially minded and strategically aware, you will constantly look for opportunities to improve performance, increase efficiency and maximise profitability. You will be comfortable supporting and constructively challenging senior stakeholders where required, bringing fresh ideas and a solutions-focused approach. Highly organised and analytical, you will possess excellent communication and stakeholder management skills, with the ability to build strong relationships at all levels internally and externally. You will be a positive, ambitious and exceptionally charismatic leader who remains calm under pressure and enjoys working within a fast-paced, entrepreneurial environment. A passion for the creative arts and wider cultural sector would be highly advantageous. Due to the location of the office, a full driving licence and access to your own vehicle will be required. About them: This is a unique opportunity to join a growing specialist professional services business at an exciting stage of its development. As a newly created role, the position offers significant scope to shape operations, influence future growth and play a key part in the long-term success of the organisation. You will work alongside an established leadership team in a flexible, collaborative and informal environment where initiative, innovation and commercial thinking are genuinely valued. If you have the relevant skills and experience for this Head of Operations role and would like to be considered, please apply by forwarding an up-to-date CV, including a covering letter as the first page of your CV , as to why you feel you are the best candidate for this role. We look forward to hearing from you. Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. You may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondence on receipt of your application.

Head of Operations Spider is advertising on behalf of a specialist professional services business seeking a Head of Operations to join their office-based team on a full-time, permanent basis in Mid Suffolk. Fantastic company benefits include: Competitive Salary:£45,000 - £50,000 per annum, depending on experience Holiday: 25 days annual leave + bank holidays Additional: Team performance related bonus and enhanced pension About the role: This is a newly created role with a clear focus on supporting the future growth and development of the business. Working closely with the Founder and wider leadership team, you will become a trusted right-hand person to a creative and entrepreneurial founder, helping to turn strategic ideas into operational success. As Head of Operations , you will take ownership of the day-to-day running of the business, ensuring operational excellence across client services, finance, HR, systems, compliance and team performance. You'll thrive in a high-pressure but informal environment, balancing commercial priorities with exceptional client service while helping to drive a growing and ambitious organisation. Key Duties include: Lead the day-to-day delivery and continuous improvement of service operations, ensuring efficient, high-quality service across all client groups. Oversee business systems, IT infrastructure, CRM platforms, and operational processes, ensuring they remain effective, scalable, and fit for purpose. Support the Founder by managing operational activities, contributing to strategic planning, business growth, pricing strategies, and profitability objectives. Lead recruitment, HR processes, performance management, staff development, training, and the implementation of KPIs and operational performance measures. Drive operational efficiencies, automation initiatives, service enhancements, and expansion into new markets and service areas. Maintain exceptional service standards for high-profile clients, while building and managing relationships with key industry stakeholders and representing the business at industry events. Ensure compliance with regulatory requirements, documentation standards, audit readiness, and risk management processes across the organisation. Support the Founder in looking for opportunities for business development. About you As Head of Operations , you will bring significant senior leadership experience gained within a professional service, advisory, travel, creative or similarly client-focused environment. You will have a strong understanding of business operations, finance, HR and customer service, with a proven ability to lead teams, improve processes and manage high-volume, time-sensitive workloads. Commercially minded and strategically aware, you will constantly look for opportunities to improve performance, increase efficiency and maximise profitability. You will be comfortable supporting and constructively challenging senior stakeholders where required, bringing fresh ideas and a solutions-focused approach. Highly organised and analytical, you will possess excellent communication and stakeholder management skills, with the ability to build strong relationships at all levels internally and externally. You will be a positive, ambitious and exceptionally charismatic leader who remains calm under pressure and enjoys working within a fast-paced, entrepreneurial environment. A passion for the creative arts and wider cultural sector would be highly advantageous. Due to the location of the office, a full driving licence and access to your own vehicle will be required. About them: This is a unique opportunity to join a growing specialist professional services business at an exciting stage of its development. As a newly created role, the position offers significant scope to shape operations, influence future growth and play a key part in the long-term success of the organisation. You will work alongside an established leadership team in a flexible, collaborative and informal environment where initiative, innovation and commercial thinking are genuinely valued. If you have the relevant skills and experience for this Head of Operations role and would like to be considered, please apply by forwarding an up-to-date CV, including a covering letter as the first page of your CV , as to why you feel you are the best candidate for this role. We look forward to hearing from you. Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. You may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondence on receipt of your application.