Housing Officer

An exciting opportunity has arisen for a Housing Officer to join a dynamic housing organisation on a temporary basis. This role involves providing a high-quality housing service to a portfolio of properties across the West Midlands, ensuring excellent service delivery and customer satisfaction.
Key Responsibilities of a Housing Officer:

• Managing all aspects of housing management, including income collection, voids, lettings, tenancy breaches, and resident engagement.
• Delivering a flexible and responsive service, working closely with colleagues to ensure seamless coordination across the housing portfolio.
• Keeping accurate and detailed records to support professional reporting for internal and external stakeholders.
• Providing excellent customer service to residents, addressing their needs and expectations effectively.

About You:

• Proven experience as a Housing Officer or in a similar role, with a solid understanding of income management, void processes, and tenancy enforcement.
• Passionate about housing, with a proactive attitude toward service delivery and personal development.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with internal teams, external partners, and residents.
• Confident in using housing management systems, ensuring compliance and accuracy in record-keeping.
• Solution-focused, able to resolve issues promptly while maintaining high standards of service.

If you're a dedicated Housing Officer looking for a new challenge click apply or if you would like to know more about the role contact Tiyana on (phone number removed)