Job Description
Neighbourhoods Housing Officer - Agency TempLocation: Okehampton / Tavistock / CullomptonHours: 37 per weekContract: Until April 2026Working Pattern: Monday-Friday
£20-£25 per hour
About the Role
Our client is seeking a proactive and experienced Neighbourhoods Housing Officer to join their dedicated team. This role is central to delivering exceptional customer service and ensuring high-quality neighbourhood management across the Okehampton, Tavistock and Cullompton areas.
As the primary point of contact for customers, you will build strong relationships, support tenancies, manage community standards, and help create safe, welcoming environments. You'll collaborate with internal colleagues and external partners and will also play a part in supporting new developments.
This is a varied, rewarding role where no two days are the same-perfect for someone who thrives in a customer-focused, fast-paced environment and is passionate about making a positive impact within local communities.
Key Responsibilities
- Deliver outstanding customer service, supporting residents with tenancy queries, permissions, and general tenancy management.
- Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements.
- Manage tenancy breaches, including responsibilities linked to safeguarding and supporting vulnerable customers.
- Monitor and maintain high estate standards, ensuring service contracts deliver value for money and quality.
- Lead resident engagement activities and support community development initiatives to strengthen neighbourhood sustainability.
- Work collaboratively to promote safe, thriving places where people are proud to live.
About You
We're looking for someone who brings passion, professionalism, and a customer-first mindset. To be successful, you'll need:
- Experience in social housing, particularly in tenancy, estate or neighbourhood management.
- CIH Level 4 qualification, or willingness to work towards it.
- Strong interpersonal and communication skills.
- Excellent organisational abilities, with the capacity to manage competing priorities.
- A genuine drive to enhance customer satisfaction and deliver high-quality service.
- A full UK driving licence and access to a suitable vehicle.
